Empathy

Delegating Leadership

- 'assign' a task - it is also expected that team members are responsible, and use self-management techniques that keep them on the right track

Coaching Leadership

- In this kind of leadership, coaches give direction together with an action plan; then they follow-up with appropriate support and empathic correction - Periodic activators keep people on the right track, while intermittent consequences provide motivation to keep people going

Empathy

- The feeling that you understand and share another person's experiences and emotions - The ability to share someone else's feelings - it is thus a social skill albeit a critical one

Supportive Leadership

- more support rather than direction is needed - based on needs of team members - coaching will be applied

Social competencies

Are skills that determine how we handle emotions

Political awareness

Empathy contributes to 'savvy' which allows people to respond effectively despite currents in the organization

Developing others

Empathy is best acknowledge when people are promoted ti certain designations to develop their potentials

Understanding others

Empathy is crucial to excellence

Leveraging diversity

Empathy plays a significant role in enabling synergy within a group

Service orientation

Empathy provides a framework for how support can be appropriately provided to customers

Instructive Leadership

Leading new hire

Empathic Leadership

Maximizing the use of empathy - to provide the kind of guidance his or her direct reports can appreciate

Service orientation

Refers to giving much importance to efforts that would improve overall customer experience

Accdg to Daniel Goleman

We make use of empathy as a social competency to understand others