Empathy
Delegating Leadership
- 'assign' a task - it is also expected that team members are responsible, and use self-management techniques that keep them on the right track
Coaching Leadership
- In this kind of leadership, coaches give direction together with an action plan; then they follow-up with appropriate support and empathic correction - Periodic activators keep people on the right track, while intermittent consequences provide motivation to keep people going
Empathy
- The feeling that you understand and share another person's experiences and emotions - The ability to share someone else's feelings - it is thus a social skill albeit a critical one
Supportive Leadership
- more support rather than direction is needed - based on needs of team members - coaching will be applied
Social competencies
Are skills that determine how we handle emotions
Political awareness
Empathy contributes to 'savvy' which allows people to respond effectively despite currents in the organization
Developing others
Empathy is best acknowledge when people are promoted ti certain designations to develop their potentials
Understanding others
Empathy is crucial to excellence
Leveraging diversity
Empathy plays a significant role in enabling synergy within a group
Service orientation
Empathy provides a framework for how support can be appropriately provided to customers
Instructive Leadership
Leading new hire
Empathic Leadership
Maximizing the use of empathy - to provide the kind of guidance his or her direct reports can appreciate
Service orientation
Refers to giving much importance to efforts that would improve overall customer experience
Accdg to Daniel Goleman
We make use of empathy as a social competency to understand others