ENG 205 MIDTERM APLIA
A specific compliment regarding the food, surroundings, hosts, or good company
When writing a letter that expresses thanks for hospitality, what should you include?
an indirect; attention
When writing a persuasive message that may encounter resistance, use ___ approach In the opening of your message, use the __ strategy
Mention the price after you create a desire for the product. When your price is lower, compare your price with that of a competitor.
When writing a sales message in which price is an issue, what can you do to reduce resistance? Check all that apply.
If my message is forwarded, will it make sense to the new people who see it? Will someone other than my audience see my message? If others see the message, how might they differ from my original audience?
Which are appropriate questions to ask when profiling your audience? Check all that apply.
Increased white space Parallelism
Which design technique would improve the readability of this passage? Check all that apply.
Wiki
Which electronic communication tool would you recommend?
Please prepare for the meeting by reading the employee handbook, and let me know if you have any questions.
Which is the best revision for the e-mail's closing?
10 Ways Cycling Improves Your Health
Which is the best title for your blog post?
The video conference begins at 3 p.m., Eastern Standard Time. If you need a webcam, contact Morris Fishbeck.
Which is the most clear and precise sentence announcing the video conference?
Please update the Jones account after you've completed the daily tally.
Which is the most clear and precise sentence asking for an update on the Jones account?
Stand your ground Exception to the rule Beyond a shadow of a doubt Better than new
Which of the following are clichés that should be dropped from your business messages? Check all that apply.
Remind people of action items. Review meeting decisions.
Which of the following are important when ending a virtual meeting and following up afterward? Check all that apply.
Understanding Compromise Trust
Which of the following characteristics are examples of tolerance or empathy? Check all that apply.
A car manufacturer uses Facebook and Twitter for crowdsourcing.
Which of the following is an example of how businesses use social networking?
Keeping neatly styled hair
Which of the following is most professional?
Tighten your writing. Evaluate your final product. Control exuberance.
Which of the following items should be on your revision checklist? Check all that apply.
Create awareness. Prompt your audience to read further. Make a sales proposition.
Which of the following might you do in the opening of a persuasive message? Check all that apply.
Exactly identical; Basic fundamentals; Each and every
Which of the following options are redundancies? Check all that apply.
With one more meeting, I'm sure we can come to an agreement.
Which of the following sentences avoids judgmentalism and exhibits supportiveness?
Open the file and select "New." Please respond as soon as possible. Happy employees produce good results.
Which of the following sentences employ the KISS formula? Check all that apply.
Ms. DeLillo is always on time.
Which of the following sentences is the most bias free?
I bombed that presentation! The industry has experienced a paradigm shift, and our company is positioned to perform well. Let's take a solutions-oriented approach to the matter.
Which of the following sentences use slang or buzzwords? Check all that apply.
Call the hotel to confirm the reservations.
Which of the following sentences uses the imperative mood?
You will soon receive a full refund for the toy. Our designers are in the process of improving the toy so that it can fully satisfy our customers. Thank you for taking the time to write to us.
Which of the following sentences would be appropriate for Ana to include in her adjustment message? Check all that apply.
Find alternatives. Refuse business if it violates your basic values. Don't rationalize shady decisions.
Which of the following suggestions acknowledge different values and respect the need for moral initiative? Check all that apply.
Keep your IM presence status up-to-date.
Which option is the best practice to ensure that people don't waste their time trying to reach you?
C The leadership at the Xcite San Francisco site has been phenomenal during the last ten years. Everyone in senior-level positions has worked his or her way up the corporate ladder and has contributed greatly to the company's success. This team has increased our profits by 6 percent, expanded office space, hired additional IT support, and strengthened our IT infrastructure. These are just a few of this leadership team's many accomplishments. In the next two months, a new leadership team will be formed for the Los Angeles site. This team will consist of transferred employees from the San Francisco site. We will be offering many of you a chance to be part of this move. Additional training will be required for all who are transferring, and moving costs will not be covered. Xcite looks forward to opening another location with excellent products, high profits, and 100 percent employee and customer satisfaction.
Which paragraph or paragraphs use the indirect approach?
What does the receiver need to know about this topic? What will happen if the receiver doesn't take action after receiving the message? What is the receiver to do after reading the message?
Which questions should you ask yourself before determining what and how to research? Check all that apply.
Henry was sad to learn that his coworker was retiring in May.
Which sentence controls exuberance?
The meeting will be at Harry Laughlin's home in Duluth.
Which sentence provides the most clarity?
Please provide your original receipt for a refund. Your money will be refunded if you provide the original receipt. Refunds are available with the original receipt.
Which sentences are expressed most positively? Check all that apply.
Sparkling water, evening wine tasting, four-star hotel restaurant
Which subpoints should you include in your outline?
Make your comment clean, polite, and to the point. Offset criticism with positives. Refuse payment for positive comments.
Which tips should you follow when posting a complaint or review online? Check all that apply.
Video
Which visual aid gives an accurate representation of the content and strongly indicates forethought and preparation?
She is uncomfortable with the conversation.
While you are critiquing a recent presentation the intern has prepared, you notice that she looks at the ground more often than she looks at you and constantly shifts her weight from foot to foot. What message is the intern expressing nonverbally?
Parallel language improves reader comprehension. Parallel language gives the impression of professionalism and efficiency.
Why is parallel language important to use in instruction messages? Check all that apply.
Demonstrate competency. Establish your credibility. Refer to your credentials.
You are a new manager at a shipping company. You are familiar with and want to implement a cheaper way to ship two-ton crates. You know that because you are new to the company, you may encounter resistance to your idea. When composing your persuasive request, how can you reduce resistance? Check all that apply.
A quiet background so that the caller can clearly hear your name and message
You are about to record your new voice mail message. Which of the following voice mail backdrops would be most professional?
Legal requirements, company policies, and conflicting cultural norms
You are an HR representative for a global shipping company. Your supervisor asks you to contribute ideas via e-mail on possible discussion topics for the next HR meeting on intercultural ethics. What discussion topics could you suggest?
I rehearse repeatedly and interpret each visual aid for the audience.
You are attending a business conference in Atlanta. The speaker effectively uses multimedia slides to enhance the message of the presentation. You want to know what the speaker does to manage his visual aids successfully. Which is the best response the speaker could give in this situation?
Animate your body.
You are attending a public speaking workshop. After each speaker delivers his or her speech, the class is required to offer feedback so that the speaker can improve. The last speaker kept her hands stiffly glued to her sides. What advice would you give?
Print a double-spaced copy of the report, read the message at least twice, and enlist a proofreading buddy.
You are in the process of preparing the final draft of an important proposal. Accuracy will be extremely important to the success of this proposal. Which of the following proofreading strategies would be most appropriate for this situation?
Chronology
You are preparing a presentation that describes the history of a problem that the accounting department has been experiencing for the last six months. What organizational pattern should you use?
Blizzard Betty gives ski and snowboard equipment to its top sellers.
You are writing a report on Blizzard Betty, a company that manufactures winter sports gear. In one part of the report, you describe the company's various incentive programs. Each incentive program has its own section. For the section of the report describing Blizzard Betty's top sellers program, which would be the best first sentence?
The team has finished the accounting assignment. Please review our questions in column D.
This memo is to inform you that the team has compiled the basic fundamentals of the accounting procedure, and we have noted that there is a serious concern we have identified in column D of the Excel spreadsheet.
facts and statistics
To build interest and conviction in your message, you can use
simple; central selling points; rational or emotional
To build interest in your sales message, use __ language to describe your __ , which you can develop with __ appeals
shouldn't use exclamation points often
To project a more professional image, the writer
"Is information that"
Unsubstantiated information is information that has not been validated.
Most products primarily available in bulk Two aisles dedicated to frozen dinners and one to fresh food A simple interior design, with muted colors and no-frills displays
A U.S. store opens in this country and exhibits the following characteristics. Which of these characteristics will be problematic for the success of the store? Check all that apply.
Set an end date to take action in the closing.
A coworker asks you for advice on how to communicate a strict deadline in a request message. What advice would you give?
Make a promise to the reader. Create a personalized action setting.
A coworker is crafting a sales message and asks for your advice. What tips can you share for the opening? Check all that apply.
Determine the purpose and audience of the message. Your responses will help you organize the information.
A coworker is having a hard time beginning a difficult report about foreign currencies and asks you for ideas about how to get started. What advice can you give the writer based on the 3-x-3 writing process?
Problem identification; 10 or fewer
A medical billing company's intranet has a glitch. When employees log on to enter patients' medical insurance data, they are automatically redirected to the insurance company phone directory. When they query the insurance company files, they find themselves looking at the hospital billing records. Jody Abbot, the CIO, recently installed a new database program to handle the company's growing needs. She's not sure whether the problem is in the program or in the company's server. She's going to need some help from her project management team, which consists of 50 individuals. She wants the meeting to be manageable but also wants to get a variety of perspectives, so she calls a meeting with her top project managers. What purpose will this meeting serve? In this situation, how many people should be invited to attend the meeting?
commitment
A nonprofit organization for cancer research sends you a letter thanking you for your previous donation and your dedication to its cause. The letter then informs you of the organization's need for more funding. The nonprofit's letter reflects an understanding of the human tendency to be persuaded by
warm
A successful persuasive message flowing downward requires __ words
a reassuring, forward- looking note
A sympathy message should include
Proofread for correctness. Evaluate whether the message achieves its purpose. Revise for clarity. Check punctuation.
According to the 3-x-3 writing process, what actions make up her next steps? Check all that apply.
invent new problem-solving options
After lengthy discussions of design specifications for a concept car you are building, your team has come to a mutual understanding of the core problems you face. Shen Tokarev has ideas to solve the electrical problems, but you're concerned the solution will affect your plan to lower the car's gas consumption. To manage this conflict, you can
Follow up in writing. Smile when appropriate. Accept blame. Encourage accurate feedback.
Although most international business is conducted in English, levels of comprehension can vary. How can you enhance your oral communication skills in international environments? Check all that apply.
15 minutes
Approximately how much time should you spend on prewriting once you have gathered the information you need?
Recognize that she's trying to tell you that she's not satisfied with the price.
As a professional buyer for a major department store, you have spent the last week entertaining Ms. Sakata, a sales representative from a jewelry supplier in Tokyo. You believe you are offering a good price for pearls, but she seems interested in discussing only the delicious and expensive lunch you just shared. In this situation, which approach would you take to allow Ms. Sakata to save face?
end with a summary
As you conclude your presentation, make sure you
Bulleting the list
At the 5th Annual Youth Leaders Conference, participants will have the opportunity to engage in self-paced modules, present outcomes, provide feedback, connect online, collaborate on projects, engage in discussion, and consult leadership experts. What document design strategy would improve the readability and comprehension of this passage?
Focus on congratulating the team using each individual's name, and avoid mentioning the promotion.
Before sending the message, it occurs to you that your e-mail will probably be forwarded to other employees. What will you need to change to make the message appropriate for everyone?
usually; satisfy; recovery of damages
Businesses __ grant legitimate claims because most organizations want to __ their customers. Additionally, businesses know that consumers are protected by law for __
Thank you for your kind words regarding my promotion. I appreciate the warm wishes.
Caroline was just promoted to senior partner. She received a congratulatory note from a former colleague at another firm. Caroline wants to acknowledge the receipt of the note. Which is the best response for Caroline to send?
Build on similarities. Coexist peacefully.
Choose the best tip to be placed on a poster.
Culture combines the visible and the invisible. Culture is dynamic. Culture is learned.
Choose those characteristics that describe culture from the following list. Check all that apply.
identify customer complaints; promote goodwill; sell their products
Companies use microblogging to: Check all that apply.
Stimulating question
Did you know that public speaking is rated the No. 1 fear of people in the United States? Which type of persuasive opening does the sentence illustrate?
positive, negative, persuasive
Direct claim messages are considered ___ messages. ___ messages include refusals and other types of bad news. A sales pitch is an example of a __ message
supply explanations and additional information
Direct response messages might
Clarify the situation, and ask specific questions about the overseas company's cultural and ethical practices. Also, ask what your company policies are regarding intercultural ethics.
During a conference call with the corporate office, you are told by a senior executive that you will be going abroad in the next week to finalize a large account. He informs you that your expense account for this trip will be larger because, in order for the deal to go through, you must pay the top executives $5,000 each. How do you respond to this information?
adopt a moderate tone
Effective claim messages
You'll save with major discounts at the Barclay Furniture Seattle store's grand opening.
For each of the following sentences, choose the option that makes the message more reader oriented. Come to Barclay's Furniture and see how low we've cut prices at our grand opening in Seattle!
identify key facts
For example, if you're having trouble focusing on a message, you could
give the thumbs-up signal
For example, in some societies it is considered rude to
Crisis communication Viral marketing
For what purposes do companies use blogs? Check all that apply.
A long, complex message reporting the financial state of the company A message about a legal issue that requires a permanent record
For which of the following messages would an interoffice memo be more appropriate than an e-mail? Check all that apply.
Choose team members carefully.
Hartco Video has just received a contract to develop a new video game for a large gaming company. The company will be working with programmers based in Eastern Europe and hardware manufacturers based in Asia. Monica is in charge of selecting Hartco employees to work on the project team. She's concerned that the geographical distance from the programmers and hardware manufacturers will make it difficult for the project team as a whole to work effectively. What is the first thing Monica should do to ensure that the company builds an effective virtual team?
message decoding; feedback
Helene listens carefully to a sales presentation. When the presenter says, "Are there any questions?" Helene raises a hand. While listening to and grasping the key points of the presentation, Helene is engaged in When Helene raises a hand to ask a question, Helene is engaged in
She refers to how she used to shake.
How does the speaker connect with her audience?
Three points
How many points does the speaker cover?
Ask simple, specific questions.
How might you overcome this communication barrier in the future?
With a rational, objective, unemotional tone With a compliment
How should you open an effective complaint message? Check all that apply.
Avoid disparaging critiques of others.
How should you practice courtesy with superiors?
Include quotations. Be less promotional. Include specific names. Offer contacts for press inquiries.
How would you suggest the writer improve the press release? Check all that apply.
Economy
I am writing to tell you what has been decided in terms of the name of the new product line. I am referring to the new product line of lamps from Denmark. The meeting was scheduled for Wednesday at 10:30 a.m. in the morning, but the meeting did not really begin until 10:40 a.m. Some people arrived at 10:30 a.m. but then went to the kitchen for coffee while we waited for the other team members to arrive. Before we began discussing the new product line, we talked about plans for the weekend and about Yvette's new hamster. Sean joked about naming the new line after the hamster. There were four suggestions for the name of the new line. The four suggestions for the name of the new line were Lampmark, Danish Delight, Lys, and Tivoli. After some discussion, everyone agreed on Tivoli. So Tivoli is the name of the new line of lamps from Denmark. Which business writing goal is most obviously ignored in this passage?
I will answer your questions.
I, the writer of the aforementioned report, will respond to your questions as they are asked.
in real time; text telephone call
IM allows you to communicate ___ and is like ___
Punctuation
If anyone wants to come to my office to see my new computer let me know. Determine the problem
Too timid
If you are pleased with our product, please consider visiting our website.
Worst- or best-case scenario
If you learn now how to speak effectively in public, you are more likely to be personally and financially successful in the business world. Can you imagine limiting your salary by 10 percent because you never tackled this fear?
because
If your writing contains a flabby expression like in view of the fact that, replace it with the word
should not include senseless chatting
In addition, the writer
Time orientation
In general, the Japanese do not like to be rushed into decisions.
You are invited to be our special guest for a product launch party on May 22; I will phone you on Friday, May 16, to confirm that you will attend.
In paragraph [4] of the message, which statement motivates action?
Don't text in inappropriate situations. Don't text confidential information.
Jeanne is in a meeting when she receives a text message from a client. The client is requesting confidential information. When no one else is looking, she responds to the client with the following text: "I'll text you the information when I'm out of this meeting." Which texting guidelines does Jeanne ignore in this situation? Check all that apply.
Use a digital calendar system.
Jen is on a project team that has members in four different locations in three time zones. When the team needs to meet at a time that differs from the scheduled weekly meeting, the amount of communication required to find an appropriate meeting time nearly fills up Jen's e-mail inbox. She would like a more efficient way to schedule meetings. What should Jen do, considering that she wants a better method for scheduling team meetings?
She should not become friends with her manager on Facebook unless her manager sends her a request first.
Last month, Janet started a new job at an accounting firm. Several of her colleagues have sent her friend requests on Facebook, and she has accepted the requests. She sees that her manager is also on Facebook and considers whether or not to send him a request. What should Janet do in this situation?
Crowdfunding
Last week you went online and found that the following people were asking for money: 1. The developers of a "fidget cube", a desk toy that contains multiple moving parts. 2. The Inclusive Arts Vibe Dance Company, who wants to produce a dance performance called "Chickens and Cheese Pizza". 3. The developers of a "smart microgarden" that allows people to grow plants indoors, year-round, and soil-free. These are examples of:
Previewing
Let's think about the points that need to be covered when first looking at this subject.
unintended recipients; email; confidential
Messages delivered through business letters are less likely to reach___ than messages are delivered through ___ Thus, business letters are more
lack of parallelism
My tasks this week are to confirm hotel reservations, finalize the presentation slides, and rehearsing the presentation. The error in this sentence is a
Allow one person to make most of the comments during the meeting. Have the monthly sales meeting at the same time every month.
Nate, Shelby, and Tomas are in a conference room gathered around a speakerphone. Tomas dials a number and is connected to a conference bridge, where he enters a passcode. Katrina dials in from her home office using her smartphone. All four join the company's monthly virtual sales meeting with their coworkers from around the country. To make the meeting more successful, Nate, Shelby, and Tomas should do all of the following EXCEPT: Check all that apply.
Communication style
North Americans tend to interpret language literally in their business dealings.
Lack of language skills
One of your engine lathes has broken down, and you've contacted a local repair shop. When you go to the shop, the repairman doesn't speak English, and one of the front office employees is trying to translate. "He says he can't fix it," the translator says to you. "What seems to be wrong with it?" you ask, and the office employee translates this question to the repairman. The repairman points at several mechanisms on the lathe and gives what appears to be a lengthy explanation of the problem. You turn to the office employee, who shrugs. "He says it's broken," she says. What communication barrier is described in this situation?
inappropriate employee posts
One potential risk of social networking for businesses is embarrassment due to
respond more quickly
Organizations form teams because teams usually
Redecorate your home with the latest styles at an affordable price
Our affordable prices and great styles will make redecorating your home a breeze.
Simile
Our team was as happy as a cackle of hyenas when we found out we landed the account.
subject line
Part [1] of the e-mail is the
signature block
Part [6] of the e-mail is the
Make appointments, check availability, and keep track of daily activities
Planning meetings is often difficult. Busy schedules make finding adequate meeting times challenging. Digital calendars allow professionals to use their time more effectively by enabling them to:
Dear Customer Service, Please repair my laptop computer (enclosed). The machine is currently under full warranty.
Poornima is preparing a direct claim message. Her laptop computer is not functioning properly, and she needs to have the hard drive replaced. The computer is still under full warranty, so repairs will be covered. Which would be the best opening for Poornima's message?
Use the imperative rather than indicative mood.
Procedure for Approving Time Sheets 1. First, you should consider accessing the HR website to open the system. 2. Second, it will be important to understand the process and select the Payroll option. 3. As you scroll downward through various aspects of the site, in the EID field, enter the Employee ID of the individual whose time sheet you wish to approve. 4. At this point, you will want to select the appropriate time period once the employee's time sheets load. 5. Now is when you select Approve. 6. Once you have completed this process, you can go on your merry way by selecting Save and Exit. How could these instructions be improved?
I don't take my job seriously I am unprofessional I don't respect your authority
Randi Lynn supervises 12 customer service representatives. At the end of each day, each representative is required to send Randi Lynn an e-mail summarizing his or her customer interactions that day. Randi Lynn consistently receives e-mail summaries from Dennis, one of the customer service representatives on her team, with missing information, poorly written sentences, and sloppy formatting. What nonverbal messages do Dennis's sloppy e-mails send to Randi Lynn? Check all that apply.
encourage participants to classify all ideas into groups before evaluating them
Rene conducted a 20-minute brainwriting session during the Historical Society's monthly meeting. The agenda for the session focused on ways to encourage average citizens to visit local historical sites. The group was writing ideas on flipcharts placed around the room when Jeanne said that having a community-wide open house where people could show off important historical items in their homes that were related to the town's history was the best idea and everyone should stop writing. To improve the group's brainwriting, the group leader should
Personalize the message by relating specific examples and points of praise.
Rene is writing a message to his manager praising him for a recent presentation. He asks you to proofread the letter. You notice he doesn't focus on specific praise. How should the writer revise the message?
turning off the phone when interacting with colleagues
Rosa Juarez has been contacting clients using a smartphone when the warehouse supervisor stops by to ask questions about the new product line. Rosa can best project professionalism when using the telephone at work by
She should capitalize on lag time.
Sabrina is in a team meeting. The team is discussing which direction it should go with its current project. Each team member has a different opinion; therefore, according to team procedures, each member has two minutes to present his or her argument to the team without interruption. After each member has presented his or her perspective, there will be time for questions and discussion. Sabrina is attempting to truly understand each team member's position. What should she do during pauses in the presentations? Check all that apply.
address group conflict
Successful teams
Cite numbers using figures instead of spelling them out. Make the sentence shorter. Write out the contraction.
Thank you for giving my team the opportunity to present our proposal for the opening of eleven new stores in Copenhagen; we'd like to meet again to discuss the details further. How would you improve this sentence so it is clearer? Check all that apply.
Individualism
The German culture believes in personal responsibility in business matters.
Correct run-on sentences Reduce sentence lengths Correct fragments
The Human Resources department is happy to announce a career development workshop the workshop will be led by Joseph Pelletier. Joseph has 20 years of experience in career development training he will help you gain a clearer understanding of your career goals and will also discuss tools to work toward your career goals. The workshop will take place November 10 and 11 in the conference room nearest the parking lot on the third floor of the building. From 9:30 a.m. in the morning to 5:30 p.m. in the evening unless it goes longer or ends more quickly than expected. There will be coffee and tea in the morning, and then there will be lunch provided in the afternoon. Respond to this e-mail to sign up if you are interested in this career development workshop led by Joseph Pelletier. Because there are only 40 spots. How could you improve this message? Check all that apply.
Favorable trade agreements
The United States imports tariff-free goods from Mexico.
list steps in the order to be carried out
The body of instruction messages should
include a limited number of main points
The body of your presentation should
Averaging
The department heads of a plastics company sit down to discuss next year's budget. Fabrication says that two of their extruders are outdated and need to be replaced. Accounting explains that without at least two more staffers, they can't keep up with the books. Shipping wants additional funding to cover the rising cost of gasoline. Sales believes they could obtain more clients with a larger travel fund. Everyone wants a larger budget this year. Which strategy would be most effective in this situation?
The faculty agrees with the school board and accepts the proposed initiative.
The faculty has unanimously and strongly decided to go forward with the discussed initiative, so as to better serve the distinguished and important school board members of the community.
preview your main points
The introduction of your presentation should
Formal research
The market analyst of a chain megastore bakery called More Dough asks you to find out why people are choosing to go to smaller bakeries rather than their megastore in the same area. She asks you to visit the smaller bakeries and observe the consumers and owners. After you observe and gather data, you are to bring your findings to a group of researchers who will establish controlled variables and conduct a series of experiments. What research method did you use in this situation?
news to announce a new manager; to highlight a volunteer project
The most important ingredient of a press release is __. Organizations might use a press release __ or __
Put the cell phone away; express his views during the meeting
The planning session had been long but productive. Shen had been quiet throughout the meeting. He spent his time texting messages to his son on his cell phone instead. The director finished by summarizing the plan to reschedule stock offerings. Everyone was preparing to leave when Shen raised his hand. "I don't know if we covered this," he said, "but have we talked about rescheduling the stock offerings yet? I don't think we should wait until the fall." What could Shen do to make the next meeting more effective and productive? Shen could also
as you wish
The trite business phrase in accordance with your wishes can be revised as
The title font size is smaller than the text font size.
There are a number of errors in the slide. Which of the following is an error in the slide that should be revised?
Six folders are left in the break room.
There are six folders left in the break room.
a dangling modifier
Walking down the hall, Valerie's folders fell to the ground. The error in this sentence is
inform; refuse a refund; rebuild the customer's goodwill
We strive to satisfy all our customers, so we invite you to exchange "Gods of Parnassus" for another video game from our large inventory. Although we are unable to offer refunds for opened games, we believe you will be able to choose a suitable replacement game in exchange. This message is designed to Specifically, the primary purpose of this message is to The secondary purpose of this message is to
Shop by Tuesday and you'll save an additional 10 percent on all living room sets.
We'll slash an additional 10 percent off living room sets if you shop by Tuesday.
Use special effects and animations only when they don't distract from content.
What advice can you give her on using special effects in a multimedia presentation?
Keep sensitive information private. Separate work and personal data. Be careful when blogging, tweeting, or posting on social networking sites.
What are the dos of using electronic media professionally? Check all that apply.
Tie facts to benefits. Share solutions and compromise. Establish credibility.
What are the elements of effective persuasion? Check all that apply.
Everyone in senior-level positions has worked his or her way up the corporate ladder and has contributed greatly to the company's success. This team has increased our profits by 6 percent, expanded office space, hired additional IT support, and strengthened our IT infrastructure. These are just a few of this leadership team's many accomplishments.
What are the supporting sentences in Paragraph C?
Describe efforts to avoid difficulties addressed in the customer's claim Include resale and sales promotion information If appropriate, apologize early and briefly
What can you do to win back the customer's confidence in an adjustment message? Check all that apply.
Texting can be inappropriately used.; Tracking and recovering business text messages is difficult.
What drawbacks will you mention to your supervisor? Check all that apply.
Resist humor and sarcasm. Be concise. Care about tone.
What e-mail tips should you give the new intern? Check all that apply.
Project management
What function can companies improve by using wikis for collaboration?
Slow down and leave a name, number, and the date and time of the call.
What improvements could the client make when using voice mail?
You can present the big picture or specific details in an interactive fashion.
What is an advantage of using zoom presentations?
Listed items are in parallel grammatical form.
What is another effective element in the slide?
The main points do not consistently use bullet points or numbers.
What is another error in the presentation slide?
Gains attention Uses an interesting fact
What is effective about the opening of this message? Check all that apply.
Misleading statements Unauthorized use of a celebrity name
What is illegal to include in a sales letter? Check all that apply.
Sender's name
What is missing in the e-mail's complimentary closing?
The type style and size are consistent.
What is one effective element in the preceding slide?
Answers to these questions and any other information you can provide would be helpful. Your response before tomorrow afternoon would be most appreciated.
What is the best revision for the closing of this message?
What's in it for my audience?
What question can you ask yourself to help you adapt your memo to your audience?
Did I check for inaccuracies? Are my introductory clauses followed by a comma? Have I followed standard formatting guidelines?
What questions should you ask yourself when proofreading? Check all that apply.
Practice in a room that is similar to the location of the presentation. Practice fielding questions. Consider videotaping a rehearsal.
What should teams do when editing, rehearsing, and evaluating a presentation? Check all that apply.
Profile the audience. Determine the presentation's parts, length, and graphics. Focus on the questions audience members would want answered.
What should teams do when planning an oral presentation? Check all that apply.
A memorable closing statement
What should the conclusion of your presentation include?
Slow down to two minutes per slide.
What should you do when adjusting multimedia slides to intercultural audiences?
A logical and objective explanation of the facts
What should you include in the body of a direct claim message?
An expression of confidence that the situation has been resolved
What should you include in the closing of an adjustment message?
The first rule of e-marketing is to communicate only with those who have given permission.
What should you remind the owner of before she sends out the e-mail sales message?
Support requests with facts, figures, and evidence. Describe potential benefits. Strike a conversational, yet professional, tone.
What strategies are effective for persuasive messages flowing upward? Check all that apply.
Ask a question.
What strategy can you use to capture your audience's attention in your introduction?
Choose not to focus only on differences in race or gender but also on the overall strengths and weaknesses of each person.
What strategy could you employ to come up with the best groups?
Summarize the problem in a way that highlights relevant issues.
What suggestion would you give to Ana to make her message more persuasive?
Humor, cartoons, and colorful visuals
What supporting materials will help you keep the audience's attention?
Fudging the facts Omitting crucial information Exaggerating the point
What unethical methods might business communicators be tempted to use to make their case stronger? Check all that apply.
positive
When a customer has a legitimate claim, the customer can expect a ___ response from the company.
allow time for interpretation
When addressing cross-cultural audiences,
When it introduces or reviews key points When it generates interest in what you are saying When it highlights points you want your audience to remember
When composing your slide show, when is it appropriate to create a new slide? Check all that apply.
What do I want my listeners to remember?
When preparing for your presentation, what question should you ask when thinking about your audience?
Don't ramble. Proofread your responses before posting them. Respectfully respond to comments with which you disagree.
When readers post comments on your blog, which guidelines should you follow when you respond? Check all that apply.
When they help convey your message
When should you use "bells and whistles"?
check your messages regularly
You can use voice mail more effectively if you
Transportation advancements
You go to the grocery store and find fresh produce that's out of season where you live.
Good posture
You have a job interview at an accounting firm. You're excited and nervous about the interview, but you want to come across as calm and confident. What form of nonverbal communication will serve you best?
Look at past flyers for this event, ask coworkers what kind of food they would like to have at the party, and ask which bowling alley they prefer.
You have been asked to organize the sixth annual corporate bowling party and send out the e-mail invitation to your coworkers Which is the best research approach?
Document and delete the comment. Notify the customer that the post violated comment policy.
You manage the social media presence of a movie theater chain. A customer posts a comment suggesting that people should engage in an illegal activity at one of the theater locations. How should you respond to the customer?
How easy to use are the gardening shears? What are all the purposes for which the gardening shears can be used? How does the design of the gardening shears compare to that of similar products on the market?
You need to write a sales message for your company's new line of gardening shears. Before composing your message, which questions should you ask yourself? Check all that apply.
Identify yourself immediately and be helpful.
You overhear a colleague answering the phone with a simple "hello" and using "no" a lot at the beginning of his sentences. What advice can you offer him so he can improve his phone etiquette?
direct
You will receive a bonus in your next paycheck. The sales department exceeded its goals this month for the third time this quarter. Congratulations! In this message, the __ organizational pattern is used.
He urgently needs his chemical order.; Ask gentle, probing questions.
You work as a salesperson for a chemical manufacturer, which keeps you very busy. Your customers are photographers who use your company's products to create professional images for publication. They are usually a friendly clientele. Today, however, one customer, Jesse Adamson, is upset when he calls to inquire about his order. Jesse says he will miss his deadline if he doesn't receive his order right away. He threatens to stop using your company's products if his demand is not met and his order is not filled immediately. What is the most important message your customer is trying to deliver? What can you do to listen more effectively to your customer?
You and your team
You work for an IT company that specializes in Internet security. You lead a team of six employees who recently conducted an IT security audit of a client's entire enterprise, including three large manufacturing plants in China, one in Mexico, and many executive offices throughout Europe, Asia, and North America. Now you need to present your findings to the client. Who should write and prepare the presentation?
Your team should develop a process in which individuals take responsibility for different aspects of proofing and compiling the report.
You work in HR. You are leading a cross-functional team that is preparing recommendations on how to improve the company's recruiting process. Your team has completed its initial investigation together and worked separately to draft different sections of the report. Your team now needs to finalize and submit the report. During this phase of the writing process, what would be the best strategy for your team?
Performing
You're at your weekly meeting with your teammates. The team's last assignment was producing a broadcasting company's new line of educational programs. Those programs are currently at the top of their category, according to the latest television ratings. "Now," says the team leader, "our next project will be developing science programming. Let's get to work!" Immediately, ideas begin to flow, individual team members take on tasks, and after an hour, you and your team have developed an action plan for a series of science programs. Which phase of team development does this situation describe?
a phone call; rich
You're putting the final touches on a proposal. It all looks good, but you realize you forgot to include the material costs and don't have that information at your fingertips. The supply chain specialist would know, but he's in another building and doesn't seem to be online right now. You'd really like to finish the proposal today. What is the most efficient way to contact him for some quick price quotes? You should use which is a ____ medium
active; is not
Your company works with freelance writers, and Antonio, your colleague, is responsible for processing the freelancers' invoices. Last week, Antonio accidentally input $560 instead of $650 on one of the invoices. The writer hasn't contacted you about the error yet, and you need to e-mail her to let her know that there was a mistake and that she should receive the rest of her payment soon. The following sentence is an excerpt from your e-mail: "Antonio made an error when he was processing your invoice." The sentence excerpted from the e-mail uses ___ voice Given the purpose of your message, this voice ___ appropriate
the high point of your presentation
Your conclusion is
Present the most important information early. Appeal to the audience of the target media. Include answers to the five Ws and one H.
Your coworker is writing a press release and asks for your advice. What tips should you give? Check all that apply.
Your team consists of three people who are collaborating on a short quarterly report. You are putting the final touches on your completed report, and each member simply needs to review the document one more time before it is submitted. Which collaboration tools would be best for this situation? Check all that apply.
1 and 2
[1] There are seven conference calls scheduled for this morning between 10 and 11 a.m. [2] Generally, it is a good idea to limit the number of conference calls to three per hour. [3] In the future, we should schedule calls more carefully. Which sentences contain unnecessary fillers?
Reject redundancies.; Purge empty words.
[1] This community needs programs assisting those in the reentry process. [2] JUMP High Schools' efforts that work toward providing better information for newly released juvenile offenders are remarkably commendable. [3] Basic fundamental information regarding reentry services that addresses the essentials is sorely needed in our community. What types of revisions could be made to the passage to make it more concise? Check all that apply.
1
[1] We will engage in the preparation of your information packet immediately. [2] While we compile your packet, please complete the attached form. Which sentence contains a buried verb?
Prototypes
are perspectives that change when presented with fresh experiences.
Lists
can improve readability by providing white space on the page, focusing attention, and increasing skim value.
using visual aids effectively
ou can stay in control during your presentation, build credibility, and engage your audience by