Exam

Objective performance measures are not always available as a way to appraise employees' performance. When they are NOT available, what is the best alternative?

A. Amount of scrap produced on the job B. Behavior observation scale* C. Number of customer compliments and complaints D. Supervisor's subjective judgment on a graphic rating scale

Two types of innovation efforts are experiential and compression. Which of the following is NOT true about these two types of innovation?

A. Experiential is used during discontinuous changes; compression during incremental change B. Experiential is used in uncertain environments; compression is used in more certain environments C. Experiential produces new product and service designs; compression improves existing designs* D. Experiential is critical to organizational success; compression is not

Lewin's change-model has which of the following steps?

Unfreeze, change, freeze

You start a business selling hand-made toys made with (environmentally friendly) bamboo. You want to expand your business. Which of the following is the least risky path to expand?

A. Try to expand your market to more states, selling more of the same product B. Expand your product line to include unrelated goods, like leather clothing C. Expand your product line to include related goods, like bamboo furniture* D. Purchase an unrelated business as a way to increase cash flow

Using the characteristics effective mission statements presented in class, which is the most effective mission statement?

We offer good soap as a great price

Which of the following would be a characteristic of an "organic" design?

Wide spans of control

You are promoted to lead a team, and you immediately start to suggest changes in how the team operates. While everyone nods and says yes in meetings they do not actually implement any of the changes you suggest. Which of the following is the MOST likely is the reason for the resistance to change?

A. Your employees don't respect your authority B. Your employees don't understand the need for the changes* C. Your employees are waiting to see if you will get fired of leave D. Your employees are waiting for more specific guidance on what to do

If you wanted to redesign a job to make sure that employees experienced responsibility for their work, what job characteristic would you change?

Autonomy

A good tip for improving your delegation skills is

Avoid seeking perfection

A book entitled "Burn the Business Plan" argues that which of the following listed factors is most important for getting funding for your new start-up company

Compelling story

The three basic control methods are?

Concurrent control, feedback control, and feedforward control

A company that makes inexpensive dog food, and is known throughout the world as making the cheapest dog food would be following which of the following of Porter's industry positioning strategies?

Cost Leadership

Which is a more complete list of effective ways to encourage ethical behavior in your employees

Develop a code of ethics, select and hire for ethics, train employees, create an ethical climate

What is the best decision of a variance in reference to performance reports?

Difference between a budgeted and actual figure

A critical element of self-control prioritization - deciding what is urgent and what is important. Which of the following managers has the right idea with regard to prioritizing their time

Eddie who prioritizes his time for important tasks even if they are not urgent

What is a good way to achieve a process gain while working in a team?

Encourage everyone to speak up and provide information during meetings

If you wanted to teach one of your employees how to do one of the tasks that is part of her job, how should you end that teaching episode?

Encouraging the employee

Innovation must often occur in slow changing environments. What type of innovation works best in these environments

Experiential. The use of intuition and hands-on experience helps to accelerate learning

In the context of preparing for an international assignment, when would this type of training be given to employees?

Field simulation

Hofstede's research has shown there are _______

Five consistent dimensions of cultural differences across countries

All of the following are tips on how to overcome resistance to change except

Get a respected manager to advocate of the change effort

There are four major functions managers fulfill in their work. As Vice president of your company, you set a revenue goal for the company, organize everyone into work units, delegate assignments to your employees, and verify that they are doing what they are supposed to be doing. Which of the following fits the missing function of management?

Holding meetings to encourage employees

Under which of the following conditions will codes of ethics be less effective

If people who violate the codes are not punished

Your friend re-organizes her company from a functional department structure to a customer department structure. What will be a drawback of this change?

Increase in labor costs

You have already started doing international business by exporting your products , and now you want to be increasingly involved in international business markets. What would be the next logical step?

Increasing agreement New global venture

Collecting information on the important work-related aspects of a job (to help build HR system for that job, like recruiting, selection, and training) is known as?

Job analysis

An advantage of organizing a company by function is?

Low labor costs

Which of the following is a good piece of advice for how to motivate effectively with goal setting?

Make sure that employees accept the goals

Which of the following activities illustrates concurrent control

Monitoring customer service agent's phone conversations with customers for quality assurance purposes

According to Burns and Stalker, the following type of organization is better suited for dynamic, unpredictable business environments

Organic

You work for a small company that complies with all laws regarding health and safety. They also do some progressive things, like offer a wellness program. Your CEO has decided that she now wants to become even more socially responsible and begin competing based on being a healthy place to work. Which of the following would be consistent with the next stage of the social responsibility continuum?

Proactive- anticipate future health problems and put new programs in place to avoid them

Panchero's is a fast service, fresh-food Mexican restaurant, locally headquartered, with franchises in Midwest University towns. Which of the following would be a component of its political/legal environment?

Recent passage of revisions to the Americans with Disabilities Act

Alderfer's theory lists a set of needs, and they are?

Relatedness, existence, and growth

A good meeting starts with a?

Review of what was done in the past meeting

If you were trying to follow the self-management process described in class, you would follow up your efforts to self-assess with an effort to do which of the following?

Set goals

You meet someone in an elevator and strike up a conversation. She gives you a business card with the title "Supervisor." Which of the following is most likely true of her?

She is in first-line management

The Greenberge study of fairness, conducted in warehouse in the Columbus Ohio area, demonstrated that?

Some people will steal when they feel treated unfairly

Employee's with ______ give advice to, but do not command, other managers in the organization

Staff authority

What is the single best piece of advice you could give someone who wants to learn how to manage?

Take of management responsibility

As mentioned in class, gaining management skills best happens through a combination of all of the following sources EXCEPT

Taking on a task that improves your functional expertise

Panchero's is a fast service, fresh-food Mexican restaurant, locally headquartered, with franchises in Midwest University towns. Which of the following would be a component of its specific environment?

The opening of Chipotle, another quick service Mexican restaurant

Situational analysis reveals that your company, an office cleaning franchise, will face steadily increasing costs for new cleaning supplies, this would be?

Threat

To "manage" according to the definition, you must work ______

Through other people