Exam 1

T/F Workforce diversity refers to the important similarities and differences among the employees of the organization.

True

Which of the "Big Five" personality dimensions is associated with being anxious, depressed, angry, and insecure? -neuroticism -conscientiousness -openness -agreeableness -extroversion

neuroticism

What is the likely impact of perquisites on the employees who receive them? -A perceived leveling out of special privileges among employees -Reduced job satisfaction since perquisites can be taxed -An elevated sense of status in the organization -A lowered sense of commitment toward the organization -Increased turnover due to lower restrictions on travel

An elevated sense of status in the organization

T/F 360-degree feedback includes evaluations from a boss and peers, but not from subordinates.

False

T/F A prejudice is a generalization about a person or a group of persons based on certain characteristics or traits.

False

T/F A quality circle is a group of employees who are assigned to inspection teams that ensure production quality on an assembly line.

False

T/F Base pay includes such compensation as gain-sharing and profit-sharing programs.

False

T/F Employee stock option plans are incentive programs in which employees are given stock in the company at no charge.

False

T/F In most measurement systems, the employee's primary evaluator is her supervisor's supervisor.

False

T/F On the whole, job specialization has never produced positive results in the corporate setting.

False

T/F Organizational behavior is a designated business function just like marketing and accounting.

False

All of the following are direct organizational consequences of stress EXCEPT -absenteeism. -lowered productivity. -turnover. -accident proneness. -poor work quality.

accident proneness.

Bullying costs employers through which of the following? -a tarnished reputation -higher turnover -higher workers' compensation costs -higher disability insurance rates -all of these

all of these

Individuals targeted by bullies sometimes suffer from which of the following? -debilitating anxiety -panic attacks -all of these -clinical depression -post-traumatic stress

all of these

Which of the following methods can be used to enhance individual performance at work? -all of these -performance management -employee participation -goal setting -job design

all of these

Which of the following methods can be used to enhance individual performance at work? -goal setting -job design -all of these -performance management -employee participation

all of these

One of the primary differences between attitudes and personality is that -attitudes are less important than personality attributes in predicting behavior. -attitudes are not as stable as personality attributes. -attitudes are more difficult to assess than personality attributes. -attitudes are more deeply rooted than personality attributes. -attitudes are stronger than personality attributes.

attitudes are not as stable as personality attributes.

Which of the following is an alternative work arrangement in which an employee is given more control over the times worked on a typical workday? -Job sharing -Flextime -Variable work schedules -Telecommuting -Compressed work week

Flextime

Which of the following ties a worker's earnings to the number of units produced? -Piecework program -Employee stock option plan -Profit-sharing program -Merit pay plan -Gain-sharing program

Piecework program

Which of the following distributes a portion of the company's profits to all employees at a predetermined rate? -Gain-sharing program -Merit pay plan -Piecework program -Profit-sharing program -Employee stock option plan

Profit-sharing program

What is the primary use of performance appraisal information? -To provide human resource planning information -To provide job performance feedback -To allocate organizational rewards -To develop training and development programs -To provide support for human resource decision making

To provide job performance feedback

T/F According to reinforcement theory, if rewards are removed from behaviors that were previously reinforced, the behaviors are likely to decrease in frequency and eventually disappear.

True

T/F Burnout is a general feeling of exhaustion that develops when a person simultaneously experiences too much pressure and has too few sources of satisfaction.

True

T/F Expatriates should be paid differently from their domestic equivalent workers when there are cost-of-living differences in their host areas.

True

T/F Knowledge workers include scientists, engineers, product designers, and video game developers.

True

T/F Organizational behavior is the study of human behavior in organizational settings, the interface between human behavior and the organization, and the organizational itself.

True

T/F Punishment and extinction both tend to decrease the frequency of undesirable behaviors and conduct.

True

T/F Social learning suggests that individual behavior is determined by a person's cognitions and social environment.

True

T/F The disadvantage of job specialization is the extreme monotony of highly specialized tasks.

True

T/F The purpose of reward systems in most organizations is to attract, retain, and motivate qualified employees.

True

T/F Valuing diversity means appreciating the varying ideas and perspectives that are provided by a heterogeneous workforce.

True

Task demands that are too low can cause a person to -feel invigorated. -become bored. -develop healthy coping techniques. -be healthy and pleased with life. -become anxious about time pressures.

become bored.

Smoking and alcohol abuse are ____ consequences of too much stress at work. -behavioral -medical -psychological -cognitive -physiological

behavioral

In exchange for employee contributions, an organization provides rewards such as pay and insurance benefits. These kinds of rewards are combined to create -compensation packages. -intangible compensation. -resource exchanges. -system rewards. -symbolic rewards.

compensation packages.

The choice of which behaviors to reward is a function of the -total quality management system. -performance management system. -performance measurement system. -managerial system. -compensation system.

compensation system.

When a construction worker decides to work additional hours on a typical workday so that he can have a three-day weekend, he is likely taking advantage of a ____ program. -job sharing. -flextime. -shortened workweek. -compressed workweek. -telecommuting.

compressed workweek.

Which of the "Big Five" personality dimensions is associated with being careful, thorough, responsible, organized, hardworking, achievement-oriented, and persistent? -conscientiousness -neuroticism -agreeableness -extroversion -openness

conscientiousness

Alternative work arrangements are intended to -limit the flexibility employees have in scheduling work. -increase company profits. -enhance employee motivation and performance. -reduce dependence on key customers. -accommodate a narrower range of the potential workforce.

enhance employee motivation and performance.

No longer laughing at a coworker's inappropriate jokes so that he will stop telling them is an example of ____________. -classical conditioning -positive reinforcement -punishment -extinction -negative reinforcement

extinction

Which of the following is most appropriate when a manager realizes he or she has been rewarding the wrong thing and wants to stop the behavior? -extinction -punishment -negative reinforcement -positive reinforcement -classical conditioning

extinction

Ending the workday shortly after lunch on Friday because an individual reported to work early is most likely an example of -a shortened workweek. -telecommuting. -a compressed workweek. -flextime. -job sharing.

flextime.

The problems encountered when implementing job rotation in the workplace include all of the following EXCEPT -it is ineffective for training purposes -it maintains narrowly defined and routine work -it doesn't increase workers' motivation -it reduces efficiency -its increases in workers' interest are short-lived

it is ineffective for training purposes

The courts and Equal Employment Opportunity guidelines have mandated that performance measurements be based on -job-related criteria. -age and sex. -race and national origin. -competitive benchmarks. -industry standards.

job-related criteria.

In dealing with the work-related activities of people, managers must have an understanding of all of the following EXCEPT -long-term plans of marketplace competitors -organizational culture -organizational structure and design -decision-making -leadership

long-term plans of marketplace competitors

Motivated behavior begins with one or more -motives. -people. -needs. -behaviors. -wants

needs.

What term refers to the fit between an individual's abilities, values, and personality and her profession? -person-job fit -person-organization fit -person-vocation fit -person-group fit -none of these

person-vocation fit

All of the following are true about employee benefits EXCEPT -offering benefits became a standard component of compensation during World War II. -providing employee benefits is easier for firms in the United States than for firms in other countries. -some employees demand benefits through union bargaining. -organizations are required by law to offer certain benefits. -some organizations pay the entire cost of benefits.

providing employee benefits is easier for firms in the United States than for firms in other countries.

Eighty one percent of bullying behavior is done by whom? -human resource workers -younger employees -administrative assistance -supervisors -women

supervisors

Two of the most important issues regarding how to conduct a performance appraisal are -who does the appraisal and the frequency of the appraisal. -how long the appraisal lasts and how often it occurs. where the appraisal takes place and who is present at the time. -whether the appraiser takes a judgmental or developmental orientation and whether pay is linked to performance. -whether the appraisal uses past or current information and whether one or many raters are used.

who does the appraisal and the frequency of the appraisal.