exam 1 mgt 1,2,3, mgt exam 2, MGT review questions exam 3, exam 4 - 11, 12, 13, 15,

Barbara oversees the work of four vice presidents of​ finance, human​ resources, engineering, and marketing. Barbara is a​ _______________.

top manager

Trust is defined as which of the​ following?

Belief in the​ leader's integrity,​ character, and ability

At CH2MHill, critical tasks are completed by a project team. Based on the relatively flat structure of the organization, the leader selected might not necessarily be higher in rank than the team members he or she leads. Anderson suggests that there are times leaders should offer encouragement and then ask the team members about their tasks and what hurdles they might be facing to accomplish them. All members of the group should be asked for their input based on their tasks. According to the University of Iowa studies, how would this leadership style be described?

Democratic

Theories in leadership evolved from trait and behavior to include contingency models. What was the first comprehensive contingency​ model?

Fieldler contingency model

getting the right number of people in the right place at the right time is the focus of which of the following?

Human resource management

The concept of trust is made up of​ integrity, competence,​ consistency, loyalty, and openness. Of the five​ dimensions, which one seems to be most critical when someone assesses​ another's trustworthiness?

Integrity

Solomon uplifts the spirits of his​ employees, making them believe they can accomplish anything--and some have reached levels of performance they thought impossible. He has the lowest turnover of any department in his company. Solomon is a​ ___________ leader.

Transformational

Managers must ensure that goals are being met and procedures are being followed. To do this, they employ control systems. Control involves monitoring activities to ensure that they are being accomplished and correcting deviations. Which of the following is the BEST example of control?

Zane's takes the feedback from its formal and informal surveys and tweaks its service offerings to improve its relationship with customers.

in the calm waters metaphor,

change is viewed an a temporary distraction in an otherwise predictable environment

The common theme of the contingency theories is​ _________.

each seeks to define the best leadership style for different kinds of situations

one disadvantage of the functional structure is/ are

employees in one functional area become unaware of what employees in other functional areas are doing

Rochester is the type of employee firms like. He never objects when asked to take on assignments outside his job description and will work overtime with little notice. Rochester displays​ __________.

good organizational citizenship behavior

A​ manager's job focuses on​ ________.

helping others accomplish their work goals

All of the following are personality characteristics of entrepreneurs EXCEPT​ __________.

involved for the short-term

________ are the people who direct the activities of others in an organization.

managers

More routine technology is more likely to have which type of structure?

mechanistic structure

In the Michigan studies, the behaviors of interest were __________ and ______________.

production oriented, employee oriented

in addition to offering connections with customers, a social media strategy can

promote collaboration among co-workers and experts

Managers put control systems in place for various reasons. Which of the following reasons would address workplace violence and security​ breaches?

protecting the workplace

Which of the following is a human resource management issue entrepreneurs​ face?

employee recruitment

Jared eagerly agreed to edit the employee handbook but procrastinated until the evening before he was to submit his work. Then he skimmed the​ handbook, overlooking many errors and failing to evaluate each policy as he was instructed. Jared lacked​ ___________.

energy

Which of the following is NOT one of the potential sources of opportunity for​ entrepreneurs?

global warming

When General Motors and Toyota created a separate organization called New United Motor​ Manufacturing, Inc.​ (NUMMI) to build cars in​ California, they formed a​ _________.

joint venture

When working with clients, CH2MHill encourages their engineers to operate as consultants. This would require their engineers to have some creativity, imagination, and intellect. Which of the following personality traits best characterizes this behavior?

openness to experience

At the local ice cream​ parlor, every employee had his or her own specialty. Ron made all the banana​ splits, Ross made the ice cream​ cakes, Maddi made the ice cream​ cookies, and Reese took care of all the chocolate dips. This is an example of which of the​ following?

work specialization

Which one of the following is an example of negative​ reinforcement?

If you and Cara can avoid getting into an argument for 90​ days, I will remove this disciplinary action from your record and no additional action will be taken.

Which of the following early theories of leadership defined leader behavior as concern for people and concern for​ production? The theorists went so far as to label one of their styles of​ leadership, "country​ club."

Managerial grid

Which of the following is not a reason for taking a course in management?

Managing is simply common sense

Doug Radi, VP of Marketing at Rudi's Organic Bakery, discussed motivation as being extrinsic and intrinsic. Which one of the following theories describes motivation as a set of lower-order needs that are satisfied predominantly externally, and a set of higher-order needs that are satisfied internally?

Maslow's Hierarchy of Needs

Merlin is a​ proof-reader of manuscripts for a large New York City publisher. He receives manuscripts electronically​ and, using his word processing software at​ home, makes corrections and comments for the authors.​ Merlin's manager may be concerned that​ ________________.

Merlin may be distracted by computer games or his children when they are at home during the day and will not get his work done

which of the following is NOT the reason that managers need to plan?

Minimizes timing

what legislation protects persons with disabilities from discrimination?

The Americans with Disabilities Act (ADA)

which one of the following is the best example of a network organization?

The local chapter of the American Heart Association employs two​ full-time people but contracts with creative​ writers, printers,​ promoters, and temporary workers for its annual Heart Walk event.

______________ is a strong motivator for contingent workers.

The prospect of permanent employment

"If you don't watch them like a hawk, they'll stop working, go sit in the air conditioning, send texts on their phones - do anything but work!" according to Stan, a supervisor of molders in an iron foundry. Stan agrees with

Theory X

Jim never could trust his team. He thought that every time he was out of the office they would be loafing off and not getting their work done. He also assumed that unless he watched them very​ carefully, the work they did do would be inadequate to reach the​ team's goals. Which of the following motivation theories best represents the way Jim might lead his​ team?

Theory X

Doug Radi, VP of Marketing at Rudi's Organic Bakery, spoke of allowing his digital marketing employees to work from any space the employees would like. Radi thought that a change of environment might increase the employees' creativity. Which of the following motivation theories would best describe Radi's feelings about his employees?

Theory Y

__________ is a learning experience that seek a relatively permanent change in employees by improving their ability to do their jobs.

Training

Roseanne is excellent at stimulating and inspiring her followers to achieve extraordinary outcomes by paying attention to their concerns and developmental​ needs, and helping them look at old problems in new ways. Which of the following would best describe​ Roseanne's leadership?

Transformational

The ability to create and articulate a fascinating and credible picture of the future is a key characteristic of which of the following types of​ leaders?

Visionary

When taken to the extreme, division of labor can lead to ______________.

boredom, fatigue, and increased absenteeism

In Miller's description of her sales and marketing team, she says that they are constantly pushing each other for new and different ways of doing business. These three individuals are ready to be a catalyst for the next big market that Rudi's will enter. Miller should use these team members as ________ when it is time to move in a different direction.

change agents

Smithy's, the local coffee​ shop, is switching to an online pay system. What kind of organizational change are they​ facing?

changing technology

In some instances, the actions of leaders don't matter because ______________.

characteristics of the work or the worker may substitute for formal leadership

People feel drawn to Collette as if by a magnet. She makes those around her feel indispensable to her​ "cause": a department that is the highest performing in the company. Her followers work hard to achieve their​ goals, knowing she will support them when they take calculated risks. Collette fits the description of​ a(n) _________ leader.

charismatic

Which of the following is NOT one of the legal forms of organization for​ entrepreneurs?

co-op

"We require everyone to attend the annual safety training. Those who do not will be subject to disciplinary action up to and including​ termination." This method of reducing resistance is called​ __________.

coercion

By stating that the hospital is moving ahead with the EMR conversion regardless of​ Jim's decision to remain with or leave the​ hospital, Jill is using which technique for reducing resistance to​ change?

coercion

John has taken a job which requires him to work with a team to develop an advertising campaign for a new brand of athletic shoes. Which skill would be most important for John in his new job as a team​ member?

collaboration

Tanya was disappointed when she realized she would have to earn a​ Master's degree if she wanted to move up in the company. As a busy single mother of three​ school-aged children, there was simply no room for more college in her life. So Tanya decided to ignore the goal. In this​ instance, there is no​ _________.

commitment to the goal

Lucien must manage a team with members from​ China, Italy,​ Brazil, Jordan,​ Sweden, and South Korea. One of his larger challenges will be to​ ________________.

develop cohesiveness among team members

Each of the dozens of hamburger franchises focus on some feature of its sandwich to persuade customers to prefer its brand to all others. These restaurants are pursuing​ a(n) ___________ strategy.

differentiation

Although global teams offer many​ benefits, there are also drawbacks. One of the more obvious drawbacks is​ ____________.

difficulty in communicating

In his office Chris had posted his top three sales goals for this quarter. Every​ day, he would come in and be reminded of his goals. Each morning he would compare his current performance with his goals and get to​ work! Chris is displaying what element of​ motivation?

direction

Janet believes she is a highly motivated employee. She stays busy but doesn't seem to accomplish much. Her supervisor tells her she has trouble prioritizing her work. Janet may lack _________________.

direction

An international team that relies heavily on large amounts of disparate information may be better positioned to capitalize on its​ ___________ than a team from one country would.

diversity

which of the following is considered a traditional organizational design?

divisional

When employees are connected​ to, satisfied​ with, and enthusiastic about their​ jobs, they show a high level of​ __________.

employee engagement

John's team is not very excited by the work he has assigned to them. He has not done such a great job challenging his team in a positive way. For this​ reason, many people on his team are looking for another job. It seems John may not be aware that managers play a crucial role in​ ________.

employee satisfaction

Mike has a huge report to work on at home this evening. On the way out of the​ office, he grabs a pack of copier paper to take home for his personal printer. That evening after completing his report and printing out a couple copies for the​ office, he also prints out a few recipes and an online student assignment for his 9th grade daughter. It is likely that Mike is participating in which of the​ following?

employee theft

For open-book management to be effective, _______________.

employees must be able to understand the company's financial statements

which one of the following is important to the success of a team structure?

employees must be cross-trained and compensated accordingly

__________ is(are) a component of the external environment.

gender

Because it wants its policies and practices to be consistent throughout the entire​ organization, regardless of the country where it​ operates, major decisions at AllWear Inc. are made at its headquarters in​ Brussels, Belgium, and are distributed to every facility through its intranet. AllWear would be considered​ a(n) ____________.

global corporation

Nike sells shoes in the United States that are made in Southeast Asia where labor rates are lower. Nike is engaging in​ _______________.

global sourcing

The Environmental Protection Agency is planning to stiffen the requirements for cleaning pollutants from the stacks of​ coal-fired electricity generating​ plants, requiring a​ 30% reduction by 2025. With respect to organizational​ change, this would represent a change in​ ____________.

government regulations

It is important that groups carefully select their standards of behavior because​ ______________.

group members tend to conform to the group​ norms, so they will fit in

a mechanistic organization will

have rules, regulations, and formal standards in place

Among the issues of concern regarding Gen Z employees is​ ____________.

having a purpose in their work

The excitement that​ Antonio, a​ big-picture person, felt when he was appointed inventory control manager waned soon after accepting the position. He expected he would be responsible for determining the appropriate​ quantity-in-stock for each of his​ firm's items and managing inventory costs.​ Instead, his job was data entry — all​ day, every day. His performance suffered because​ ___________.

he was mismatched for the job

Which one of the following is not one of the dimensions of national culture as identified by​ Hofstede?

humane orientation

All good strategic management processes start with

identifying the mission, goals, and strategies

The opportunity to lead a marketing project at Rudi's Organic Bakery would be considered a(n) ________ reward; a raise for doing a good job is a(n) ________ reward.

intrinsic; extrinsic

Alma draws her strength from within. She is​ introspective, reserved, prefers ideas to​ people, and often withdraws to a quiet place to recharge her energy. According to the MBTI Type​ Indicator, Alma is most likely​ a(n) _____________.

introvert

The Michigan studies found that_______________

job satisfaction is higher when the leader developed relationship with employees and took care of their needs

In the movie 9 to 5​, Maria Delgado worked mornings and her​ sister, who came in a few minutes before Maria​ left, worked the same position in the afternoons. This type of flexible work arrangement is known as​ _____________.

job sharing

Heidi Debeneditti, the Finance Director of CH2MHill, states that selection really begins with early planning even before you post the job. To this end, it would be important to prepare the job description along with a listing of the qualifications needed for the position. This list of qualifications is known as a ________.

job specification

Matt enjoys seeing for himself how things are going in his department. Often you can find Matt out in the area visiting his employees and listening to them talk about their work. Matt is using which control​ technique?

management by walking around

Tom Girard, Director of Retail Operations, indicates that he is able to keep "hands-on" with the staff, and he is always aware of how individual employees have performed and what skills they need to work on. This suggests that Girard practices ________.

management by walking around (MBWA)

A code of ethics will be more effective if​ _____________.

management sets the example and deals with unethical behavior promptly and publicly

According to Herzberg, ________ is/ are related to job satisfaction, while _______________ is/ are related to job dissatisfaction.

motivators; hygiene factors

Although​ Beva-Cola maintains bottling facilities on five​ continents, it allows each country manager to alter the recipe slightly to accommodate local tastes. We would consider​ Beva-Cola to be​ a(n) _______.

multi-domestic corporation

Melanie, a department​ head, worked with her subordinates to develop a plan for the department in support of the strategic plan for the organization. This department plan was communicated to all employees who were then expected to develop their own personal and team plans to help achieve the department goals. Which one of the following reasons for planning is fulfilled by this​ practice?

planning establishes coordinated effort

Isabella has discovered that as she rises through the ranks of her​ organization, she spends more time​ ___________ and less time​ _____________.

planning; supervising

Five workers from the machining department are brainstorming ideas to reduce waste. Their ideas will be presented to their supervisor who will decide​ which, if​ any, to implement. These five workers comprise a​ ____________ team.

problem-solving

It is clear from the video that CH2MHill takes finding the right employees seriously. They take a great deal of time to plan early, understand what the role does and how it might evolve, and then move forward finding that right person. Which function of human resources management do these activities describe?

recruitment and selection

Management of the ABC Company has always been committed to maximizing profits for their shareholders. In the last two​ years, they have also focused on clean air and clean water by changing their internal emissions standards. The ABC Company has focused on​ _________.

social responsibility

The external environment is said to be​ ________ when there are few new​ competitors, little activity from outside​ groups, and minimal technological breakthroughs.

stable

Based upon the information presented in the video, one could say that CH2MHill's product delivery system is what kind of plan?

standing

nissan's strategic goal of developing a car that rivals Porsche's 911 Turbo is what kind of goal

stated

When employees focus their behavior on the key values of the​ organization, the organization is said to have a​ ________ culture.

strong

CH2MHill's project managers are experts in the field. They are able to meet the need of the client while continuing to keep the specific goals on target. The plans for goal completion are often called which of the following?

tactical

In a culture described as​ "ready-fire-aim," managers would spend most of their time doing which of the​ following?

taking action

which of the following statement is considered to be a contemporary organizational design?

team

A​ ________________ is an example of a special type of​ first-line manager.

team leader

the main purpose of​ ______________ is to​ __________________.

team​ building; increase​ members' trust and openness toward one another

The standards to which performance is compared come from​ ___________.

the planning process

Americans expect that their pay and other rewards should reflect their efforts and performance. Employees in socialist countries believe their pay and rewards should also consider_______________.

their individual needs

management by objectives is more effective when

top management is committed to the process

When​ ________________, a​ 360-degree appraisal is better than the traditional approach to performance evaluation.

work is accomplished in self-managed teams

skill variety, task identity, task significance contribute to the perception that the ________________.

work is meaningful

Year after​ year, Hal has rated Bob and​ Jim's performance at a higher level than Sue and Tina. But by all​ accounts, Bob,​ Jim, Sue, and Tina have all made about the same number of sales and brought in the same amount of revenue each year. Some people say the ratings reflect​ Hal's thoughts about men being in his sales department. This would reflect which perceptual​ shortcut?

"like me" effect

Which of the following is an important reason for taking a course in management?

All of the above are important reasons for taking a course in management

Taking a course in management is appropriate ONLY for:

All students, regardless of major or management experience

During an economic downturn when businesses must cut expenses, managers must be creative in motivating employees. Which one of the following would most likely motivate surviving employees to sustain their effort following a layoff of their fellow employees?

Asking employees for their input on important issues

Paul has decided on Bob for the new management position. Lori feels like she was looked over again and that Bob received the promotion because he is a man. If this were truly the​ case, it may in fact be​ a(n) _________ issue.

EEO

Which of the following countries is more likely to use direct supervision and a centralized decision making​ system, rather than​ technology, to help control employee​ behavior?

Ethiopia

Annie is working in an organization where her paycheck reflects how many hours she has worked with each paying client. For​ her, this seems very fair and motivating. This type of​ pay-for-performance plan is best associated with which of the following motivation​ theories?

Expectancy theory

The staff at Zane's meets every Saturday morning before the store opens and discusses what went on during the week. If Chris Zane reprimanded an employee at this meeting about the way he/she had handled a customer request during the week, this would be an example of ________ control.

Feedback

Social loafing is a very individualistic perspective. Countries that value the individual over the team should be more cautious and not surprised to see social loafing. This represents which of the current issues in​ teams?

Global perspectives

in which one of the following situations would a divisional structure make the most sense?

HJK​ Corp, an international​ conglomerate, markets dissimilar products in many countries.

____________ studied in the Ohio State research is similar to the __________ studied in the Michigan research.

Initiating structure; production orientation

John is trying to decide whether or not a team is the best approach to reach the​ division's goals. When he assesses what is needed to reach the​ goals, he can see that many of the people in the division will be dependent on others on the team for their own success. This is an example of which of the​ "team tests" we use to determine if a team will do better than an​ individual?

Is there interdependence between the​ tasks?

After a turbulent year at Virginia Technology when customer demand came to a critical standstill and one whole division was let​ go, Brandon is not feeling very secure in his job. Daily he is experiencing high anxiety and feelings of guilt. This is best described as which of the​ following?

Layoff-survivor sickness

Jason is excited to be starting his new job next month. He always felt his old company was not forthright with their decision making. It bothered him that he never understood how the CEO was using the​ company's finances to make hard decisions. At​ Jason's new​ company, though, the financial records are shared with everyone in the organization. He is excited to see how his effort will make an impact on the​ company's financial results. The new​ company's approach to finance can best be described as which of the​ following?

Open-book management

Rudi's Organic Bakery attracts people with a similar set of values and passion around healthy living. Employees who find themselves sharing values and building relationships with their colleagues are satisfying what level of need on Maslow's pyramid?

Social

the part of the SWOT analysis that examines the activities an organization does well is

strengths

which country has the highest stress level on average?

United Kingdom

Which of the following benefits is legally required to be paid by the​ organization?

Workers' compensation

At the corporate level, Zane's uses formal surveys that ask the customers about their engagement in the process, whether they had a positive experience with Zane's Cycles, and if they were satisfied. What source of information does this represent?

Written/ statistical reports

Star workers and star athletes share a high need for​ ______________.

achievement

One of the myths of entrepreneurship is that entrepreneurs​ __________.

are born with characteristics that make them successful

The month-end figures are in. Although the product quantity met goals, the scrap rate was over budget. The managers reviewing these numbers are engaging in ______________.

control

The first phase of the HRM process involves each of the following EXCEPT

determining training needs

When the interviewer discovered Steve was a military​ veteran, his whole attitude toward him changed. He expected Steve would have a strong work​ ethic, be polite and​ respectful, be a leader in his work​ area, and have a positive effect on his​ co-workers. All this happened because the interviewer​ _______________.

engaged in stereotyping

the intent of the federal employment law is to

ensure equal access to employment opportunities

An organization that is characterized by innovative practices and has growth and profitability as its main goal Is called​ a(n) __________.

entrepreneurial venture (EV)

an___________ means lower organization levels can set goals and develop plans more readily

flat hierarchy

planning is often called the primary management function because

it establishes the basis for all the other things managers do

Organizations prefer to minimize turnover because​ ____________________.

it increases costs

Which of the following does NOT describe an innovative​ culture?

lack of trust and openness

An effective control system will___________

lead to the achievement of organizational goals

​__________ is what leaders do.

leadership

As a way to communicate innovations and new ideas with all employees inside​ McDoogle's Game and​ Play, Jim McDoogle uses a tool called the McDoogle Black Box to facilitate sharing this information.​ McDoogle's is what kind of​ organization?

learning

Michael has been out of school for three years now and is being promoted for the fourth time. He has put in lots of time and energy to meet each of his goals on his career path. His friends refer to him as the​ over-achiever! Which of the following needs would best describe​ Michael?

nAch

most managers agree that change is

necessary

Joanne loves trying new things. She is wonderful at experimenting with new​ technology, coming up with creative​ ideas, and working on the design table. This part of her personality may best be described by which of the​ following?

openness to experience

Scott Barstow's might be defined as which type of entrepreneur?

opportunity based

Ron was super excited about starting his new job. On his first​ day, Ron participated in a meeting where he learned about the organization and his new team. This meeting is called​ a(n) __________.

orientation

"People will support what they help​ create" exemplifies which method of reducing​ change?

participation

During the​ meeting, Jill asks Dr. Samuels and Dr. McKenzie to serve as physician content specialists in the design of the EMR system. Which technique for reducing resistance to change does this delegation​ characterize?

participation

When CH2MHill describes a person as extraverted, they are actually describing a person's __________.

personality

A leader with strong position power who is​ relationship-oriented will be most effective when​ leader-member relations are​ _____________ and task structure is​ ___________.

poor; high

It is time to decorate the event hall for the company Christmas party. For this​ activity, a​ _________ group would be better because they are better at​ ___________.

small; getting the job done

Despite deep cuts in the​ workforce, Angelo was able to keep his job.​ Still, he felt depressed and​ insecure, not sure when the next round of cuts would come. He seriously thought about looking for another job. Angelo may be suffering from​ __________.

survivor sickness

Lance works in a​ fast-paced, noisy environment without air conditioning. His workspace is​ cramped, group leaders and other employees are constantly​ shouting, tools are humming and buzzing. Lance is likely to face stress caused by​ ____________.

task demands

innovation is not complete until

the idea has become a useful product, service, or way of doing things

Before the Ohio and Michigan​ studies, researchers​ believed___________.

there was one right way to lead; all other ways were wrong

Rudi's Bakery is known for its innovation in the market of organic bread. Which of the following most likely describes Rudi's culture?

A culture that tolerates risk, focuses on the means rather than the end, and uses an open-system focus.

Dr. Weiss is a research scientist with a major pharmaceutical company. In his position he has great flexibility in determining his research projects but he is expected to work toward certain organizational goals. He has presented five technical papers to his national professional group and received high praise for his work. According to the​ path-goal theory, Dr. Weiss would respond best to​ a(n) ________ leadership style.

Achievement-oriented

Marcus is really concerned that his team is falling behind in reaching their goals. Often when he is participating in a​ manager's meeting, he will ask his counterparts how their teams are doing. This is one way that Marcus can do which of the​ following?

Benchmarking

Which of the following major concepts of group behavior describes the degree to which members are attracted to one​ another?

Cohesiveness

Rudi's Bakery works with many teams in their organization. Every week members of a work team, with participants from all areas of the organization, get together to look at all the key measures for success. This kind of group is best called which of the following?

Cross-functional

To plan next​ year's strategy, Jill has brought the best and brightest from around the organization together. Representatives from each area were asked to bring their ideas for the new year. This represents which kind of​ team?

Cross-functional team

which one of the following is best describes the functional structure?

Customer service occupies the first​ floor, marketing the​ second, accounting the​ third, and information technology the fourth.

When customers buy an Entegra​ motorhome, they expect to be able to use their​ half-million dollar motorhomes without having to return for warranty work. Entegra is known as the industry leader in quality and sells more motorhomes in its class than any other producer. From this we can conclude that​ _____________.

Enter has used quality to create a sustainable competitive advantage

Based upon the information presented in the video, CH2MHill prefers taking time to get to know the area of a project by meeting as many of the stakeholders in that area as possible. This is an example of which of the following?

Environmental scanning

Lori is very excited to have some​ "new blood" on the team. She is looking for the new college grads to bring energy and ideas to the team. She is quickly learning these new employees are​ pre-occupied with the technology and always trying to figure out how to leverage the apps in their work. More than likely Lori has hired new employees who represent which​ generation?

GEN Y

​________ identified ten different but highly interrelated roles performed by all​ managers, regardless of their level within the organization.

Henry MIntzberg

Based on the fact that Anderson, Planning Project Manager at CH2MHill, said there were times when leaders need to be encouraging, and times when leaders need to make specific assignments and follow-through, which of the following dimensions of leader behavior most accurately depicts Anderson's views on leadership?

High in initiating structure - High in consideration

Anderson eludes to the fact that many project leaders need to allow team members to use their expertise and take ownership for their tasks. Using situational leadership theory (SLT), what style of leadership might be displayed at CH2MHill most often?

Low task/low relationship (delegating)

Roger, who is a lead baker for Rudi's Bakery, has been on a work team for more than a year. Over time, the group members have grown really fond of each other and are proud to be on this team. Which stage of group development does this describe?

Norming

Without even saying​ it, everyone in the sales group knows that meetings start 5 minutes behind schedule. This exemplifies which of the following group​ concepts?

Norms

Michael is constantly pitching in and helping out when someone on the team needs​ help, even if it means staying late.​ Michael's behavior can best be described as which of the​ following?

Organizational citizenship behavior (OCB)

Bobby is using the Situational Leadership theory to help him improve his leadership. Often he is looking at his​ follower's motivation and skill set. The theory would say Bobby is assessing which of the​ following?

Readiness

Rudi's Bakery has pulled together a cross-functional team that is looking at the issues of distribution. This is the team's second meeting, and there is a great deal of confusion over who the real leader is and what the exact goals are for the team. At which stage of group development is this team?

Storming

The new research group is filled with conflict. Ross and Dawn are still competing to gain leadership and have the team follow their personal lead. The team is confused not only about​ leadership, but also about the reason they were called together. There is a great deal of aggravation and disenchantment with the research group. At this​ point, the research group is experiencing which of the following group​ stages?

Storming

At CH2MHill, Dan Anderson, Planning Project Manager, suggests that in a flat structure like theirs, at times project managers must motivate through encouragement. According to the path-goal theory, what style of leadership most directly aligns with this behavior?

Supportive

Chris Zane relies on his employees to take care of the customer in every situation. Even if Zane has to step in and reassure the customer in the process, he then hands the situation off to his employees to resolve the customer's issue. Which step of the control process does this describe?

Taking action

Many of the early theories of leadership examined specific behaviors. Which of the following described leadership behavior in terms of autocratic styles and democratic​ styles?

University of Iowa

A structured evaluation approach that an entrepreneur might use is​ __________.

a feasibility study

Assume that a new position at CH2MHill becomes available. Which of the following would be MOST useful when performing an internal search to fill the newly created position?

a human resource inventory

A key characteristic of all organizations is that they have​ __________.

a purpose

A small group within a large organization whose mission is to develop a project primarily for the purpose of radical innovation is called​ __________.

a skunk works

Diego noticed that his​ firm's workforce no longer approximated the ethnic mix of the community. To increase the diversity of his employee​ population, Diego should​ ___________.

actively seek ethnically diverse candidates through ads in ethnic newspapers

Brian feels very passionate about the new plan for the operations department. This is the first exciting thing that Brian has seen happen in his department. This represents which component of​ Brian's attitude?

affective

Hamida, age​ 64, was laid off from her production position but​ Mike, age​ 38, kept his job. They were equal in​ seniority, which was the basis for determining who was laid off. Hamida could claim​ __________ discrimination.

age

Debeneditti stressed the importance of being able to tolerate change as an employee at CH2MHill. If the company hired an individual who subsequently could not tolerate the slightest change, this would be ________.

an accept error

Jan does not intend to become a manager. It is still a good idea for her to study management because​ ___________.

as an employee she will still most likely report to a manager

"You're not the boss of me," a complaint often heard on the playground, is best related to the concept of

authority

Elm Street Market has purposely designed the organization so the Board of Directors does have ________, but it is the co-op members who have the __________.

authority; power

Pam loves her job. She starts her day every morning deciding on what the​ day's priorities will be and how she can get them done. There are very few constraints that Pam must deal with in her job. Which of the following job characteristics does this​ describe?

autonomy

Trenton Financial wanted its sales reps to share information and leads with each other to improve team performance but offered individual incentives for the top sales people. Not​ surprisingly, no one shared any information. What should Trenton Financial have​ done?

based on rewards on the achievement of team goals rather than individual ones

To achieve​ work-life balance, an entrepreneur should​ __________.

become a good time manager

It is well known that Disney sets the standard for moving people through wait lines. After customers complained about trying to pick the fastest checkout line—and often failing—the owner of a supermarket visited a Disney theme park to see how they managed their extremely long lines of people. The owner was​ _____________ to find a method that would lead to an advantage over his competitors.

benchmarking

If Mark wanted to see if he is meeting his financial​ goals, he could easily compare his actual spending to which of the​ following?

budget

In comparison to Elm City Market, many grocery stores operate as chains, with stores across a region and a headquarters in one space. Some of the most critical decisions get made at the headquarters and then shared with the actual stores. This way of making decisions is considered which of the following?

centralized

Michael is very enthusiastic about the new direction in which his company is headed. With everything new that is about to take​ place, Michael's boss enlists his help to act as a catalyst and help manage the change process. Michael can be described as a​ __________.

change agent

a person who drives change from either inside or outside the organization is considered to be a

change agent

Michael gives his sales team time every week to walk through the​ competitor's stores and look for any new changes. this is an example of

competitive intelligence

George, CEO of Lotus, Inc., is meeting with his senior management team to decide where Lotus will be five years from now. They are discussing what industries they should enter and leave where the company should be positioned in its markets. They are also discussing how many divisions of Lotus will fit into their future. George and his team are using their _____________ skills.

conceptual

At​ Que's Heavenly Hamburgers they have just introduced milk shakes as a side item. They make each milk shake by hand and it is very labor intensive. Que likes to see how they are selling and has asked all the counter people to put a sticker on the​ "Milk Shake​ Board" any time they sell a milk shake. With the stickers on the​ "Milk Shake​ Board," Que can see how many shakes they are selling at any time. This is an example of which of the​ following?

concurrent control

The one Big Five personality dimension most likely to predict success at work is​ __________.

conscientiousness

During the​ summer, the country club hires college students to tend the grounds and work as servers in the dining hall. The number of students varies year to​ year, depending on the number of members. These students are considered​ ___________ workers.

contingent

Jim is wondering whether his​ division's goals for the year are being accomplished. To determine to what degree goal completion is​ happening, Jim should use which of the following management​ functions?

control

Within appropriate​ limits, employees at ABC Company can make decisions about how and when they perform work. Each one must submit reports of their weekly work along with their time cards. This is evidence of an effective​ _____________.

control system

Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the​ ____________ function.

controlling

organizational design involves

creating the organization's structure

If Rudi's Bakery is using the systems model (inputs →transformation process →outputs) to develop the company's new products, which of the following variables would be considered an "input"?

creative people

His followers have a real issue with Charles. He will say one thing to his crew but tell a different story to his supervisor. Later he will deny having said what his followers heard. He rarely keeps his promises but must rely heavily on his followers to cover his mistakes. Charles lacks​ __________ as a leader.

credibility

Toby is an accounting clerk whose responsibilities include processing invoices for payment. Along with a person from​ shipping/receiving and one from​ purchasing, he is developing a method to streamline the process to improve accuracy and speed up the payment of invoices. These three people comprise a​ _____________ team.

cross-functional

The University of Iowa studies focused on the _______________.

democratic, autocratic, and laissez-faire styles of leadership

During times of uncertainty and constant​ change, a​ _____________ plan is better than a​ __________ one.

directional; specific

The introduction of railroads by Vanderbilt acted as​ a(n) ______ for the sailing ship industry.

disruptive innovation

innovation in products, services, or processes that radically change an industry is called

disruptive innovation

Dealing appropriately with negative workplace behavior is important because​ __________.

dissatisfied employees will find a way to​ respond, most likely in ways that are harmful to the organization

Linda has come into work late again. Her supervisor Dawn is getting tired of this behavior and needs to address this. Because Linda has made being late to everything a​ habit, Dawn is sure this is caused by nothing but​ Linda's poor attitude. Which factor of attribution theory is Dawn relying on to make this​ assessment?

distinctiveness

With the introduction of the new compensation​ system, HR knows that people are getting a little anxious. So along with the announcement of the new​ system, HR is sending out an email that will explain why the new system is necessary and how the system is going to benefit the employees and the organization. HR is trying to reduce the resistance to change by doing which of the​ following?

education and communication

__________ means doing a task correctly.

efficiency

Darlene's roofing crew finished the roof in record​ time, only to discover they had reroofed the wrong house. We could say this crew was​ _________________.

efficient but not effective

"Intelligence will get you into the game of leadership but you need__________ to stay in the game and advance in the organization," according to some leadership experts. In fact, without it, promotions are decidedly less likely.

emotional intelligence

The engineers at CH2MHill who work with clients must have strong social skills and empathy for their client. The personality construct that best captures this is which of the following?

emotional intelligence

​Linda's daughter and grandchildren have moved back in with​ her, creating unwanted tension in her life and causing her work performance to suffer. As her​ supervisor, you recommend Linda take advantage of the​ company's _______________.

employee assistance program

If Rudi's wanted to continue fostering innovation within the organization, which of the following human resource variables should it consider fostering?

encouraging individuals to become idea champions

the key elements of motivation are

energy, direction, and persistence

Milton has written a technical paper that he will present at the national conference of his professional association. He expects to receive accolades for his work. Milton is working to satisfy his​ _________ needs.

esteem

A shared concept of right and wrong behavior is characteristic of​ a(n) __________.

ethical culture

one problem with the simple structure is

everything depends on one person

McElroy has decided to purchase items at estate auctions near his home in the U.S. and sell them on eBay to buyers in​ Australia, Israel, and other countries around the world. McElroy is engaged in​ _______.

exporting

In​ meetings, John has been known to raise his voice and use a tone that many on his team find offensive. In the​ past, this has gotten John attention and people stop to listen to his rant. Ross has now decided that this will not​ continue, and that the team will just ignore John when he speaks with such disrespect. This is an example of which of the​ following?

extinction

CH2MHill likes to see the personality trait of _______ in their engineers, giving them the ability to be more of a consultant as they interact with their client.

extraversion

Chris loves meeting people at work. Some say he has never met a stranger. This behavior has served him very well in his position as he has built a large network of support. This part of his personality may be best characterized by which of the​ following?

extraversion

Which of the following describes a structural variable that Rudi's Bakery could use to support innovation?

facilitating frequent communication between organizational units

elon musk announced that Tesla was building a robot to replace most of the firm's employees

false

Organizations such as​ Microsoft, Blackstone Group​ LP, and Credit Suisse Group​ AG, have added generous​ paid-leave policies to give employees time off to bond with their​ new-born babies. This is an example of​ ___________.

family-friendly benefits

Abraham's job requires that he work through others and coordinate their actions to achieve his​ firm's goals. Abraham is​ a(n) ___________.

first-line manager

Ross does enjoy managing the lunch shift at Chez​ le'Steak. It is a fine dining establishment that Ross is very proud of. Ross manages the lunch staff on an every day basis. Which type of manager best describes​ Ross's position?

first-line manager

in an uncertain environment, managers should

flatten the organizational hierarchy to plan more effectively

Situational leadership theory focuses on the ___________ because ______________.

followers; they are the ones who accept or reject the leader

In the absence of on-site management in a global organization, managers must often rely on____________ and technology to control its operations.

formal reports

Members have been selected for the​ problem-solving team. They have exchanged contact information and are discussing what roles they will​ assign, who will be in​ charge, and what they intend to do about the problem they have been given. This team is in the​ ____________ stage of group development.

forming

Larimer Mfg. has placed all the die cast machines in one​ area, the machining centers into a different​ area, and the finished goods in a warehouse room. Larimer is using​ ______________ departmentalization.

functional

Some people appear to work best when a deadline is imminent. For these​ people, this would be considered​ __________ stress.

functional

The results of job redesign to incorporate​ Hackman's and​ Oldham's model are more strongly positive when the person in the job has a high need for​ ___________.

growth

Exiting a venture when an entrepreneur hopes to capitalize financially on the investment in the venture is called​ __________.

harvesting

an organic organization will

have few rules

American heroes tend to be​ loners, like John Wayne characters or​ Superman, because America is​ ___________.

high in individualism

What is the term for the achievement of a work environment in which all individuals are treated fairly and​ respectfully?

inclusion

Dr. Samuels objects to the new EMR system because spending time on data entry will require physicians to work longer hours or see fewer patients. Given this​ view, what is the likely reason for his resistance to the​ change?

incompatibility with the organizations best interest

Zoe must make a comparison between the members of her team. This is not a task she​ enjoys, but she understands why it must be done. She has listed all her employees in order from highest to lowest performance levels. This took a great deal of​ time, but Zoe made sure that there were no ties between employees and that everyone was in the correct order. This is which approach for comparing​ employees?

individual ranking

The definition of a leader is someone who can​ __________ others and who has authority.

influence

One of the ultimate goals of organizational behavior is to​ _______________.

influence how employees behave

Culture can be described as all of the following except​ ________.

influenced by competitors

Google is known as a company that is constantly moving to the​ "edge" with new ways of leveraging technology in their operations and products. Which cultural dimension does this​ represent?

innovation and risk taking

Jenny is well known throughout the organization for being a great motivator. She has mastered the art of building relationships and making her team feel empowered. Jenny is leveraging which of the following management​ skills?

interpersonal skills

In the interview, what prompted Scott Barstow of Rocket Hangar to start his own business?

job change

After observing a current employee performing her​ work, Nanette recorded the essential tasks in a document that would be used to recruit and select others to perform the same work. Nanette created a​ ___________.

job description

Chris met Ross for an informational interview about a job that Ross has now listed as open. At the​ meeting, Ross gave Chris a document that describes exactly what the new employee would​ do, how they should do​ it, and why​ it's done that way. This document is typically called a​ __________.

job description

Stressors can be divided into two​ categories, _________________.

job related factors and personal factors

Elm Street Market prides itself on continuing to learn about the community, organic food, and their relationship with their customers. This best describes what kind of organization?

learning

affirmative action programs are intended to

level the playing field by reducing unfair employment practices

​Harley-Davidson allows Portland Clothing to stitch the Harley logo on the jackets it makes and sells to retailers. This is a​ _________ arrangement.

licensing

In the United​ States, it is not uncommon for an hourly worker to approach the CEO to begin a conversation. This happens​ because, according to Geert​ Hofstede, the American culture displays​ ____________.

low power distance

Martha, the office gossip, would like to be promoted. She is technically skilled but has not earned the trust of her peers. Your advice to her would be to ____________.

maintain confidence

a successful new-hire orientation

makes it less likely that the new employee will resign within the first few weeks of employment

Steve has been given a team that he now leads with the expectation that he can reach the new sales goal for the southeast area.​ Steve's position is best described as which of the​ following?

management

________ is the process of getting things​ done, effectively and​ efficiently, with and through other people.

management

Ross has taken a new job at a restaurant. He is now in charge of the lunch shift. He helps determine the​ menu, works on marketing the lunch​ specials, and leads a staff of 24. Which of the following best describes​ Ross's position?

manager

Martin balked against having to create a personal plan with goals for the next 12​ months, claiming that planning and goals would lock the organization into a course of action that may not fit the future as the competitive landscape changes. Which one of the following is the best response to​ Martin?

managers need to remain flexible an don't be tied to a course of action simply because its the plan

In a learning organization,

managers serve as facilitators who support the teams

Devon is an accountant who is a member of the product development team for the latest version of his​ firm's consumer gadget. It is most likely that Devon works in a​ ___________ structure.

matrix

The senior management team handed down the corporate goals to the business​ units, who created goals and plans to support them and handed those down to the department heads. They likewise handed down their goals to the first line​ supervisors, who developed plans with their​ non-managerial employees to meet those goals. This organization has created​ a(n) ____________.

means-end chain

Walmart advertises itself as the low-cost provider and aggressively works to keeps its costs down so it can maintain enough profit to grow globally. We would expect the organizational structure of Walmart to be​ ____________.

mechanistic

The digital marketing employee at Rudi's Organic Bakery is a young employee with a strong drive to "make it" in this industry. This employee could best be described as being high on which of the following scales?

need for achievement

Management wanted to reclassify some of the maintenance people as computer​ programmers, but the union resisted because computer programmers were not union members. As a consultant to​ management, you recommend​ ___________.

negotiation

During the​ ___________ stage of group​ development, a​ cross-functional group adopts a slogan and begins to enjoy each​ other's company.

norming

The new HR team is finally building some camaraderie amongst its members. This represents which of the following stages of group​ development?

norming

Part of CH2MHill's work includes allowing specific employees to be responsible for finding and developing new projects. A SWOT analysis would identify these new projects as a(n) ________.

opportunity

Bruce Beker compared Elm City Market to a grocery chain. He said that based on their structure, they could be more nimble than larger stores. Which of the following would best explain this type of organizational structure?

organic

The cell phone industry produces a steady stream of new gadgets with more​ features, bells, and whistles. To compete successfully in such an​ environment, a company such as Apple would likely have​ a(n) ___________ organizational structure.

organic

B. Dillon is a company that is trying to grow from a culture focused on sales to a culture that is focused on customer relations. This represents which of the following OB focus​ areas?

organizatinoal

A(n) __________ is a deliberate arrangement of people brought together to accomplish some specific purpose.

organization

Getting work done efficiently and effectively

organizing

one advantage of division of labor is

pay can be based on the skills actually used on the tasks performed, allowing for lower labor costs overall

Yohnna had been told no several times and by several people as she was working to accomplish her goal. But no matter how many​ no's she​ heard, she would not give up until the goal was accomplished. Yohnna is displaying what element of​ motivation?

persistence

Scott Barstow's perception that current builders of tech companies did not understand how to manage the product build process speaks directly to what entrepreneurial personality trait?

persistent problem solver

Delta described her​ co-worker as​ friendly, open, and​ gregarious, but subject to mood swings. Delta was talking about her​ co-worker's ___________.

personality

Edie has received a rush order and is in the process of deciding how to​ re-arrange existing orders to squeeze this one in. Edie is engaged in​ ____________.

planning

_____________is often called the primary management function

planning

Henri Fayol identified five functions all managers perform. There were​ ______________.

planning, organizing, commanding, coordinating, and controlling

In most organizations, the financial budget serves as both a ___________ tool and a(n) ___________ tool.

planning; controlling

Harold greets the administrative assistants each morning and regularly chats with the other supervisors. He is on good terms with the upper​ managers, offering suggestions to save money and to make the firm more effective. Harold is exercising his​ __________ skills.

political

Sammy is really enjoying her new job. She loves having the autonomy and responsibility that comes at her new level. She has a vision to move her department to the next​ level, but she is having trouble connecting with the right people in the organization to make it happen. Which of the skills and competencies is Sammy having trouble​ with?

political skills

In much the same way we can train dogs and children with treats for good​ behavior, managers can use​ __________ to help shape the behavior of employees.

positive reinforcement

​___________is a personality trait describing those individuals who are more prone to take actions to influence their environment.

proactive personality

Scott Barstow's ability not only to identify the issues in his tech environment but address those issues speaks to what entrepreneurial personality trait?

proactivity

At Rudi's Bakery, if the large work team finds a problem with one of the success metrics, a _____________ team is then formed to address that specific finding.

problem-solving

motivation is an

process

Newton often talked to his production manager about better ways to accomplish work in his​ department, but no one ever seemed to listen. Newton never knew what happened to his ideas so​ eventually, he stopped offering suggestions. Which condition for innovation did​ Newton's employer​ forget?

provide positive feedback

Using situational leadership, before project managers at CH2MHill can delegate responsibilities to team members, the leaders should first gauge their __________.

readiness

Perhaps the best way that managers can manage negative behavior in the workplace is which of the​ following?

recognize it's there

​Oscar, an HR professional with a commercial​ bank, is on the campus of a local university to speak with this​ semester's graduates about career opportunities within his bank. Oscar is engaged in​ __________.

recruitment

Gen Y workers expect their managers to​ ______________.

respect their desire for​ work/life balance

At AI​ Rubber, the inside sales staff were expected to improve​ on-time deliveries of the product although the production people did not report to the sales people. In this​ case, AI Rubber had delegated​ __________ without​ __________.

responsibility; authority

the first step for a manger to accomplish when setting goals is which of the following?

review the organization's mission

Ross is having difficulty trying to find balance in life. He is feeling pressure as​ dad, husband,​ director, colleague, and friend.​ Ross's stress is being caused by which of the​ following?

role overload

Scott Barstow's main concern in opening this business was to create something that was: __________.

scalable

The Army's motto of "Be All That You Can Be" is an example of _______________.

self-actualization

In the sales department Hal is constantly trying to bring in the highest revenue each quarter. Hal fully believes he can do​ this, no matter the hurdles. He continues to stay focused on the goal and puts in all his effort. Which of the following​ goal-performance contingencies is Hal​ leveraging?

self-efficacy

Roger, who is a lead engineer for CH2MHill, has a high expectation for success, doesn't really care what others think, and is satisfied with his job. The personality trait that best describes Roger is which of the following?

self-esteem

It could easily be thought that Elm City market has low departmentalization, wide spans of control, and little formalization. Which of the following best describes this kind of structure?

simple

On-the-job training is a good example of​ __________.

social learning

Randy likes to volunteer for group​ assignments, but only with the larger groups. He attends every meeting but never contributes to the work of the group. Randy is guilty of​ ___________.

social loafing

Linda is ready to take her business to the next level. She wants to build her customer community beyond her walls. Which of the following should she​ try?

social media

Kaitlyn would like to see her employer develop a social media presence. One persuasive argument Kaitlyn could use is​ ____________.

social media is a good way to connect with customers and to tap into the innovation and talent of the​ firm's employees

The animosity between Harlan and Chastity is about to tear the group apart. Both want to be the leader and have solicited support from the other group members. This group is in the​ __________ stage.

storming

Part of CH2MHill's __________ is to move into as many new markets as possible by leveraging their expertise in environmental engineering. This direction was set in place by their Board of Directors.

strategic plan

Business decisions based on communicating openly with various stakeholders to understand their​ requirements, and factoring​ economic, environmental, and social aspects into how they pursue their​ goals, is more likely to achieve​ __________.

sustainability

Walmart is committed to achieve its business goals and increase​ long-term shareholder value by integrating​ economic, environmental, and social opportunities into its business strategies. Over​ one-quarter of their locations use renewable energy. This illustrates​ Walmart's commitment to​ _______.

sustainability

The idea that a​ manager's ability to affect performance is constrained by external factors represents a​ _______ view of management.

symbolic

which of the following is NOT part of the creative process?

teamwork

According to Exhibit 8-1​, what type of change is faced by the​ hospital?

technology

Based upon the exchange between the two doctors in the opening scene of the​ video, which of the external forces for change is at​ play?

technology

Kontek replaced the manually loaded diecast machines with robotic casting​ centers, eliminating many of the burn hazards for its employees. This is an example of changing the​ __________ of an organization.

technology

Desmond works for a technology firm in Virginia from his home in South Carolina. He is able to stay connected through​ Skype, Messenger, and the​ organization's intranet.​ Desmond's work arrangement is most like which of the​ following?

telecommuting

Emotional intelligence is​ ____________.

the ability to understand​ one's own emotions and to read​ others' emotions, and to adjust​ one's actions accordingly

A noticeable difference between the traditional structures and the team structure is​ ___________.

the absence of clear chain of command in a team structure

In northern​ Indiana, the influx of workers from​ Spanish-speaking countries has caused employers to seek bilingual candidates for management and human resources positions. This is reflective of a change in​ _____________.

the composition of the organization's workforce

the Major advantage of the divisional structure is

the duplication of functions that increases the organization's costs and reduces efficiency

when performing SWOT analysis

the external environment is analyzed first to identify opportunities and threats so that internal strengths can be identified to take advantage of the opportunities and weaknesses will not be exposed to threats

when deciding what source to use to locate viable candidates for open positions, the HR professional should consider

the local labor market, the type or level of the position, and the size of the organization

One advantage of personal observation is ____________

the observer gains firsthand, unbiased information

As the manager of a large accounting department with 22​ employees, Jasmin is often faced with ethical decisions. Her decisions are guided by her commitment to respecting the privileges of her employees - especially their privacy. Which perspective of managerial ethics is Jasmin​ using?

the rights view of ethics

The Equal Pay Act could be considered an application of​ ___________.

the theory of justice view of ethics

Larry thanks his subordinates every day for coming to work and giving their best. He makes sure they have the tools and materials they​ need, when they need them. He offers words of encouragement and takes an interest in each worker personally as well as professionally. He does what he can to make the work interesting and challenging. Larry knows that​ _____________.

these actions contribute to job satisfaction and satisfied workers are more productive

Star Coffee is looking for a coffee drink that will be their next big seller. They have asked all the baristas to participate in creating new recipes for this drink. They have also told all baristas to go ahead and try any flavor combination they​ want; there will be no ramifications for​ "bad taste." Which characteristic is Star Coffee exhibiting to increase creativity and​ innovation?

tolerate risk

Jay's subordinates would follow him​ anywhere, do anything for him because they know he would protect them and their interests. They know he would not ask them to do anything he​ wouldn't do himself. Jay is deserving of his​ subordinates' ______________.

trust

The customer care team uses​ ________ to facilitate cooperation and reduce in fighting.

trust

Danylle has heard the new vision for her​ team, and has a basic understanding that things​ can't stay the way they​ are, but she is still not excited about the change. The best way to describe​ Danylle's resistance to change is which of the​ following?

uncertainty

Environmental​ ________ refers to the degree of change and complexity in the​ organization's environment.

uncertainty

​Martin's Hardware began doing business with a manual cash register—ancient by​ today's standards. A few years​ ago, the owner replaced it with a​ modern, PC-based system. The assistant manager was uncomfortable with the change. His resistance to change was likely based on​ ____________.

uncertainty

the production of items in small batches is called

unit production

If Coca-Cola wanted to open a facility on Redagustan, a country with little economic development, it should ___________

use a more formal and mechanistic structure

Managers can help to reduce the likelihood of workplace violence by ____________.

using managing by walking around (MBWA)

At Rudi's Bakery sales staff must travel the country meeting with their distributors. They must use technology to be linked to each other and to achieve organizational goals. This describes which kind of team?

virtual

"Come with me on a journey into the future. We will change the way people interact with each other and with their environment. The world will be a better place because of the products we will produce." These are statements likely made by a(n) _____________ leader.

visionary

As a consumer, it is important for you to study management because ____________.

we expect to experience both efficiency and effectiveness when interacting with organizations

a job analysis seeks to determine

what a person must know and be able to do to satisfy the needs of a particular position in a company

It is important to carefully select what activities will be measured because _______________

what gets measured gets monitored

By studying management we can expect to learn which of the​ following?

what good managers do

Identifying the stage of a​ group's development is important to managers because​ ___________.

when problems arise within the​ group, the manager will know how to help the group work through them

The primary concern about ethics training programs in organizations focuses on​ _______.

whether ethics can be taught

GHI Inc. operates in an industry known for innovation of new products. Customer preferences change frequently. Competitors who cannot produce new products or improvements to existing products do not survive. Turnover is high. GHI has tried many programs to keep talent. It appears the metaphor most fitting for​ GHI's situation is the​ ________________ metaphor.

white water rapids

Statistical reports can tell managers what happened but may not address _______________.

why it happened

Which of the following statements explains why customers are important to managers ?

without customers, most organizations would cease to exist

Marietta works in a production department alongside six other workers who do the same type of work. Each works independently but pool their output into the same bin. Marietta is part of​ a(n) _________.

work group

Culver keeps track of every wrong done to him at work and finds ways to get​ even, regardless of how long it might take. He has deleted important files from the​ intranet, altered research​ data, and intentionally annoyed​ co-workers. Culver is engaging in​ _____________.

work misbehavior

At Vermont Teddy​ Bear, some employees cut the pieces of​ fabric, others sew them​ together, others stuff the​ bears, and others dress them according to the​ customers' specifications. Vermont Teddy Bear uses​ _____________.

work specialization

Work groups differ from work teams in that

work team members generally have complementary skills

The ways in which people in an organization are different from and similar to one another is called​ __________.

workforce diversity