Exam 2 - BUSBIS 1630

Using the formula for calculating the number of communication channels, how many channels would five people require? 10 14 11 9

10

_____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization. Prototyping Systems thinking Mind mapping Benchmarking

Benchmarking

From the buyer's perspective, the _____ is the least desirable among all contracts because the supplier has no incentive to decrease costs. CPPC CPAF CPFF CPIF

CPPC

What are the five phases in the DMAIC process? Briefly describe each one.

Define - Define problems and opportunities, process, and customer requirements Measure - Define measures, then collect, compile, and display data Analyze - Scrutinize process details to find improvement opportunities Improve - Generate solutions and ideas for improving the problem Control - Track and verify the stability of the improvement and the predictability of the solution

DeMarco and Lister's study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary. True False

False

Gantt charts cannot be used to aid project quality management. True False

False

In the Social Styles Profile team building activity, drivers are reactive and people-oriented. True False

False

The email is the most appropriate medium for all types of communications. True False

False

The last step in project risk management is deciding how to address this knowledge area for a particular project by performing risk management planning. True False

False

A(n) _____ contract includes a special provision for predefined final adjustments to the contract price due to changes in conditions such as inflation.

Fixed price with economic price adjustments

System or process _____ are diagrams that show how different parts of a system interrelate.

Flowcharts

A(n) _____ represents decision problems by displaying essential elements, including decisions, uncertainties, causality, and objectives, and how they influence each other. risk breakdown structure process flow chart influence diagram work breakdown structure

Influence diagram

Potential problems that might occur on the project and how they might impede project success are _____ risks.

Negative

_____ refers to the process of acquiring goods and/or services from an outside source.

Outsourcing

_____ means more resources than are available are assigned to perform work at a given time.

Overallocation

_____ involves deciding how to approach and plan the risk management activities for the project. Planning risk management Identifying risks Performing quantitative risk analysis Performing qualitative risk analysis

Planning risk management

_____ correct(s) or prevent(s) further quality problems based on quality control measurements. Process adjustments Decomposition Rework Acceptance decisions

Process adjustments

Unenforceable conditions or contract clauses and adversarial relations are risk conditions associated with the project _____ management knowledge area. procurement human resources integration quality

Procurement

_____ is the ability of a product or service to perform as expected under normal conditions. Functionality Performance Maintainability Reliability

Reliability

The _____ allocates work to responsible and performing organizations, teams, or individuals, depending on the desired level of detail.

Responsibility Assignment Matrix

A(n) _____ allows users to create custom Web sites to access documents and applications stored on shared devices.

SharePoint portal

Which of the following methods of communication is likely to be most effective for conveying sensitive or important information? Telephone conversations Reading reports from other team members Short face-to-face meetings E-mails

Short face-to-face meetings

In the DISC profile, the letter "S" represents _____.

Steadiness

A(n) _____ is a contract clause that allows the buyer or supplier to end the contract.

Termination clause

Do not have a meeting if there is a better way of achieving the objective at hand. True False

True

In unit pricing, the total value of the contract is a function of the quantities needed to complete the work. True False

True

Make-or-buy analysis involves comparing the internal costs of providing a product with the cost of outsourcing. True False

True

Maslow's hierarchy of needs states that people's behaviors are guided or motivated by a sequence of needs. True False

True

Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when. True False

True

Risks can have both negative and positive effects on meeting project objectives. True False

True

The closing procurements process involves updating records to reflect final results and archiving information for future use. True False

True

The risk register can be created with a simple Microsoft Word or Excel file. True False

True

All procurement documents should be in _____ form in order to facilitate accurate and complete responses from prospective sellers.

Written

How do you determine the number of communications channels? How does the number of people involved in a project affect this value? How can project managers control this value?

You can use the formula: (n(n-1))/2 As the number of stakeholders involved in a project increases, the complexity of the communication channels increase. Project managers can control this value by considering the number of different channels that will be used. With this information, they can include a thorough communications management plan to guide communication in the project. This document should be customized to fit the needs of the project.

One of Juran's ten steps to quality improvement states that: an organization should entrust improvement to individual employees rather than appointing teams or facilitators. an organization should avoid "keeping score" in order to achieve an overall atmosphere of quality improvement. an organization should build awareness of the need and opportunity for improvement. an organization should minimize top management involvement in the achievement of individual employee goals.

an organization should build awareness of the need and opportunity for improvement.

An example of pull communication is _____. meetings blogs voice mails video conferencing

blogs

The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates. developing the project team managing the project team human resource planning acquiring the project team

developing the project team

Recognizing an employee as the "Star Performer of the Month" would be satisfying the _____ need of the Maslow's hierarchy of needs. self-actualization safety esteem physiological

esteem

Performing quality assurance is a subprocess of the _____ process of project quality management. monitoring and controlling executing closing initiating

executing

The acquiring of the project team is a subprocess associated with the _____ process of project human resource management. initiating executing controlling and monitoring planning

executing