Exam 2: Ch 5, 6, 7 & 8

CH 5: Which of the following is a second-order reality?

Your neighbor is an eco-conscious person.

CH 6: The dictionary meanings, or _________, of a word like "home," are often less important than its connotations, the feelings it evokes.

denotations

CH 7: Nonverbal communication is better suited to expressing ___________ than it is ideas.

feelings

CH 8: Which statement is TRUE about hearing versus listening?

Hearing is the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain.

CH 6: Edward Sapir's research on the ___________ language discovered that this culture makes no distinction between nouns and verbs, describing the entire world as being constantly in process.

Hopi

CH 7: Which statement would be easier to express nonverbally?

I'm excited.

Ch 8: We often choose - understandably and sometimes wisely - to listen mindlessly rather than mindfully due to which barrier to listening?

Information overload

CH 5: Classifying someone as "uncooperative uses which type of perceptual schema?

Interaction-based

CH 5: Partners are likely to view each other more benevolently than accurately. When does this occur?

Interpretation

CH 7: A transmitter that can't be shut off is a metaphor illustrating which quality of nonverbal communication?

It is always occurring.

CH 7: During the COVID pandemic, you greet friends with a hearty wave because your broad smile cannot be seen behind the mask. What quality of nonverbal communication does this gesture illustrate?

It is primarily relational.

CH 6: The Stroop effect illustrates the influence of _____________ on perception.

Language

CH 8: Having a supervisor who is an active, empathic listener is correlated with which of the following?

Less stress and higher satisfaction at both work and home

CH 6: Which theory explains why bilingual speakers seem to think differently when they change languages?

Linguistic Relativity

CH 8: What do managers rank as the ability they seek most in new hires?

Listening

CH 8: Schemas and stereotypes are associated with which type of listening?

Mindless

CH 5: Your friend calls you music lame, and you reconsider how you like it now. This shift occurs when?

Negotiation

CH 5: What did Nelson Mandela mean when he said, "Where you stand depends on where you sit?"

No one perceives the world exactly as you do.

CH 7: When a construction worker directs traffic, her nonverbal communication serves a ____________ function, but when she smiles at you while doing it, her nonverbal communication serves a _____________ function.

Practical; Social

CH 6: After overhearing one person say, "I think we should break up," you expect a serious conversation instead of laughing. Clearly, this couple shares cues and experiences that shape their interpretation of what was said. In other words, they have their own ___________ rules.

Pragmatic

CH 5: Which term describes the determination of causes and effects in a series of interactions?

Punctuation

After listening carefully to your sister's account of how she was let go at work, you ask her how she feels. You are what kind of listener?

Relational

CH 5: You receive a C on your analysis, but you believe you deserved a much higher grade. Communicators do not share ____________

Second-order realities

CH 5: At a loud restaurant, you focus on your friend and filter out the other noise. This occurs when?

Selection

CH 6: Your uncle is offended when you call him "sick," which you meant as a compliment. This misunderstanding is due to the ____________ nature of language.

Subjective

CH 6: In English, the word 20 is "twenty," but in Spanish, it is "veinte." This difference illustrates the language is ______________

Symbolic

CH 6: The Star Wars character Yoda is famous for statements such as "Powerful you have become; the dark side I sense in you." Yoda is known for playing with what kind of linguistic rules?

Syntactic

CH 8: Your spouse is not interested in hearing how you feel when your boss belittles you at work. Instead, he suggests ways you can avoid such criticism. He is what kind of listener?

Task-Oriented

CH 7: One early claimed that ___________ percent of the emotional impact of a message comes from a verbal source.

7

CH 5: You learn a secret about what your teacher does in your free time. This changes how you perceive them, why?

Access to information

CH 7: Your brother avoids eye contact when you ask him about his plans for the weekend. You're not sure how to interpret his behavior due to which characteristic of nonverbal communication?

Ambiguity

CH 8: Which type of listening can be impractical when a deadline is fast approaching?

Analytical

CH 7: Malik raises his eyebrows and whistles when a friend picks him up in a new car. Which statement accurately describes this communication?

Both his eyebrow movement and his whistle are nonverbal.

CH 6: what does schadenfreude, a term that has no equivalent in English, mean?

The happiness felt while thinking of another's misfortune

CH 6: Janelle considers herself a survivor of domestic abuse rather than a victim, a term she prefers for its _________ meaning.

Connotative

CH 5: Dylan sees Coach as a Bully. Coach sees himself as motivational. They both have different _____________

narratives

CH 7: The most inclusive definition of nonverbal communication is messages expressed by ____________ means.

nonlinguistic

CH 8: Much of the advice people offer on listening is ___________

overly simplistic

CH 8: Interpersonal listening is defined as the process of ___________ and responding to others' messages.

receiving

CH 7: Compared to verbal communication, nonverbal messages are often ______________

unconscious