exam 2 communication

Which of the following statements about active listening is FALSE?

Active listening and empathic listening are exactly the same thing.

Which of the following is true about men's listening behaviors as compared to women's listening behaviors?

Men listen in order to take action and solve problems.

Pria's boyfriend Leonard doesn't tell her about his family anymore. This makes her upset with their relationship. What factor affecting self-disclosure can be identified here?

Relational satisfaction and disclosure are curvilinearly related.

Which of the following is a good example of a complementary relationship?

She is shy, and he likes to speak for both of them.

Which of the following is not necessarily part of the process of listening?

The receiver responds with a return message.

Which of the following is an example of a physical distraction to listening?

The two people talking in the row ahead of me kept me from catching very much of his lecture."

Which of the following is NOT an effective means of using verbal communication when listening?

Use evaluative, nondescriptive comments.

A relationship in which the two people are very similar is called

a symmetrical relationship.

Iakopa is good at writing and understanding literature; Marian is a whiz at math and statistics; together they make a great pair. The concept of friendship illustrated here is

complementarity.

Which two concepts seem most closely related?

egocentrism and personal bias

Listening that is considered active and involves understanding the perspective of another person is called:

empathic listening

A person who gets so involved in the particulars that she misses the main point is demonstrating an example of a

factual distraction.

Tinnitus is something that would be most likely to affect your

hearing

In which stage of how friends develop do people think of themselves as friends and begin to establish their own private ways of interacting?

nascent friendship

Three basic interpersonal needs that are satisfied through interaction with others, according to psychologist William Schutz, are:

need for inclusion, affection and control

In relationships, formalized patterns of actions or words that are followed regularly and are indicators of relational uniqueness are called

rituals.

Which relational dialectic involves tensions surrounding the need for consistency in a relationship as well as "newness and novelty"?

stability and change

One of the suggestions for being a better listener in the workplace is to "plan for nuggets." The strategy recommended for doing this involves

using a separate column in your notes.