Exam Review BGSU MGMT 3600 CH 1-6

________ is a process that involves an individual comparing perceptions of his or her of performance with those of managers, subordinates, and peers.

360-degree feedback

The Discussion Board rubric assesses six (6) categories. They are:

Answer, Stylistics, Critical Thinking, Real-life Examples, Reply to Other's Postings, Timeliness of Posts

What are 4 things you can expect from me per the syllabus?

Communication Feedback Expertise Respect

On the Discussion Board rubric, Timeliness of Posts measures_________.

How soon you participate in discussions before the due date.

________ intelligence will be most closely related to a performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test.

Logical-methematical

Which of the following fields is not a field from which OB draws?

accounting

Which of the following is not a process theory of motivation?

acquired needs

The law of effect states that

behavior with favorable consequences tends to be repeated

The head of ABC Company announces that the company is going to start a weekend project teaching self-defense techniques to underprivileged kids in the neighborhood. Thomas decides to register for the project, as he is a trained kickboxer. This action of Thomas reflects the __________ component of his attitude.

behavioral

Len is the top swimmer on his school's team. Star athletes are likely to be high in ______ intelligence.

bodily-kinesthetic

______ is the remedy for ill-conceived goals.

brainstorming unintended consequences

Tony believes that cell phone use—even in restaurants—helps people manage their busy lives. Tony's belief reflects the __________ component of his attitude.

cognitive

Jane hates the idea of child labor. She works for a company that claims that it doesn't employ children. However, news reports accuse the company of employing young children overseas. ______ is the psychological discomfort that Jane is experiencing since she heard this news.

cognitive dissonance

People who are high on openness to experience are likely to demonstrate

curiosity and broad-mindedness

Which of the following is not included in the monitoring step of performance management?

deciding how to measure performance

You begin the semester as a member of a ______ Group

discussion

Professor Jones learns that faculty members in another college with the same degree, years of teaching experience, and publication record are making significantly more money than he is. He considers this unfair. He is reacting to ______ justice.

distributive

Otto wants to develop a program to increase employee productivity. He suggests doubling each employee's production quota and providing a 2 percent bonus for meeting these expectations. According to expectancy theory, what result can Otto expect?

employee efforts will probably decrease

________ is the harnessing of organization members' selves to their work roles.

employee engagement

Pietro has his bachelor's degree in management. He comes from a middle-class background; his father worked in lower management for his entire career. Pietro wants a different life than his father's. He has saved his money, and he's always been lucky. Pietro might be a(n)

entrepreneur

Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups. Management is following the _____ model.

equity

Which of the following statements about goals and goal setting is not true?

goals should be set at a level just beyond reachable "stretch" goals

In the Organizing Framework,

inputs lead to processes, which lead to outcomes

CRF schedules are particularly useful when an employee is

learning a new skill

________ are physiological or psychological deficiencies that arouse behavior.

needs

Melissa walks into her morning status meeting. She didn't have time for breakfast or even coffee. During the meeting, she is most likely to focus on

snacks and drinks because she is hungry and thirsty

Together, social awareness and relationship management constitute

social competence

A(n) ______ is an individual's set of beliefs about the characteristics of a group.

stereotype

Sharon observes her older co-worker, Robert, being rude to a new trainee. She has seen this behavior in Robert whenever the company brings in new trainees. Sharon believes that Robert resents the younger management trainees, who he refers to as "know-it-alls." She talks to him about _______ to help him understand.

stereotyping

John hasn't started working on his term paper. He wants to do well in the course, but he's struggling with how to identify a solid topic and start an outline. Most of the other students appear to be moving ahead. John is procrastinating because he is

stressed

The first of the basic elements for selecting an effective solution is

to determine the criteria for the decision

According to self-determination theory, a manager should provide tangible resources, time, contacts, and coaching to improve employee competence.

true

CSEs are related to reduced conflict and lower stress.

true

My name is Dr. Jane V. Wheeler.

true

Final grades are determined based on the _____ ____ ___ you have achieved. These scores will be carried out ____ decimal points.

actual percent score, two

Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach.

false

Turnover is always bad for organizations.

false

Marisa is the office manager in a small company. Her employees find that they can often come late to work and leave early, and Marisa will cover their work for them. Marisa is likely to score

high on agreeableness

The goal of the job characteristics model is to

increase intrinsic motivation in jobs

The self-transcendence part of Schwartz's model is composed of

universalism and benevolence

James believes the best thing he can do is hire based on

using CSE as one broad personality characteristic

In McClelland's acquired needs theory,

we learn needs as we live our lives

Ronald works for a small biotech firm. When the firm presents the results of its clinical trials to the FDA, Ronald realizes that the results are not accurate. He reports this to the FDA. Ronald is a(n)

whistleblower

Extreme examples of unethical and illegal conduct are the exception in the business community. Which of the following statements about this behavior is false?

you can rely on the legal system to manage or assure ethical conduct at work

Nora wants to be a buyer for Marstons Stores. She knows that they are looking for outgoing, social people. She purposely tries to present herself as an extrovert on the personality test that she takes even though she is shy and retiring. What is the likely result of this?

Nora might get the job but find she is unhappy in the role

When are my office hours?

Online and by appointment

_______ is an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

affirmative action

Helen uses a wheelchair to get around. Her company, Cue Furniture, makes sure her desk is wheelchair accessible. The ___________ requires the company to do provide this.

americans with disabilities act

Dr. Davis, an accounting professor, is concerned that he was not engaging his students as much as he would like. He asks his boss, the department chair, and two of his colleagues to sit in on one of his classes, to give him comments and suggestions for improvement. He also passes out student evaluation forms. Dr. Davis is

conducting a 360 degree feedback process

Mark marches to the beat of his own drummer, while Simon plans on following in his father's footsteps. Mark is open to change, while Simon embraces

conformity

Ethan observes that his subordinate, Nate, is performing and acting like the other members of the unit. He is observing

consensus

Pop's Ice Cream Store sales were down 15 percent this summer. The owner, Pop, says that in his experience rainy summers mean lower ice cream sales. Jonathan, his assistant, notices the staff at Pop's appear uninterested and slow to serve customers. He would like to replace at least one of them with a younger college student for the rest of the summer. Jonathan is using a(n) ______ perspective.

contingency

________ is the idea that a manager should do what the situation requires.

contingency approach

Dr. Hogan carefully chose the final exams written by her best students to read first. They all received excellent grades. After these, she read the rest of the exams and graded most of them average or worse. This is an example of _________ perceptual error.

contrast effects

People with high _________ see themselves as capable and effective.

core self-evalutations

Eleanor wants to be sure that the final team project in a senior capstone course is of top quality. Jerome, another team member, just wants to get it done quickly. Using Alzen's model, what can Eleanor do to try and encourage Jerome to work hard?

create a positive attitude

Kiki is a manager of a small boutique gift store. She only has two employees, Tim and Sandra. Tim is a part-time student and is happy with the amount of work he has at the store. Sandra works full-time, but seems to be less interested and increasingly remote at work. Kiki asks Sandra if anything is wrong, and Sandra says she is bored and thinking of leaving. Kiki knows that Sandra paints as a hobby and suggests that she might want to take over the store and window displays. Sandra is really excited about the opportunity. This is an example of a manager who is

enhancing the employee's job satisfaction

The need for prestige and reputation is part of the need for

esteem

______ highlight the fact that choosing among available options is not always a choice between right and wrong.

ethical dilemmas

Rachel gets her midterm grades and finds that she has a 2.4 in Organizational Behavior. She expected a better grade point average to date. Rachel is _________ her performance.

evaluating

______ is not a content theory of motivation.

expectancy theory

Allen makes suggestions to his boss about how the department's performance can improve. Although his boss always compliments his ideas, he never acts on them. Allen then stops making suggestions. This is an example of

extinction

Marion will receive a promotion and a raise if she completes a difficult assignment. This is an example of

extrinsic motivation

A final grade of 89.95% is an A.

false

In the four general steps in the goal-setting process, deficiencies in each step can be made up for with strength in others.

false

Justine, a manager, has decided that Harrison is performing poorly because he is lazy. This is an example of a negativity bias.

false

Practical intelligence is very similar to logical-mathematical intelligence.

false

Stereotypes exist about gender, race, and age, but not about occupation.

false

The two basic dimensions of Schwartz's value theory are self-enhancement/self-transcendence and ethical/unethical.

false

There is only one best way to manage people, teams, or organizations. A particular management practice that worked today will work tomorrow. This is called the contingency approach.

false

While perception is a part of the organizing framework for understanding and applying Organizational Behavior, it is a relatively unimportant process.

false

Job satisfaction across the United States has gone up, according to a national survey conducted by the Society for Human Resource Management. The top three facets of satisfaction include:

feeling safe at work, having good relationships with coworkers, and having a good relationship with an immediate supervisor.

Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This would be diagnosed as a(n) ________ level problem.

group

Pat and Chris are both computer programmers, but Pat earns more money than Chris. However, Chris perceives an equitable relationship because Pat

has more education and experience

People with an internal locus of control

have stronger expectations that efforts lead to performance

David's boss has observed that David took about 12 hours to perform tasks A, B, and C. However, he took 24 hours to complete task D. David's boss concluded that task D must have been tougher than the other tasks. Which of the following attributional information led David's boss to this conclusion?

high distinctiveness

Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes

high influence over others

Alexa quit her job because she felt it was boring. This would be diagnosed as a(n) ______ level problem.

individual

If Otto views a situation as having low consensus, low distinctiveness, and high consistency, he is likely to make an attribution of

internal causes

_____________ results when an individual gains satisfaction and self-praise from an assignment.

intrinsic motivation

The distinction between flexible and fixed individual differences

is that managers have little or no impact on fixed differences

Jill is a sales representative for a large pharmaceutical corporation. According to the current compensation system, if Jill meets her target for the quarterly sales projections, she will receive a bonus equivalent to 7 percent of her annual salary. Jill is working hard to meet the sales goal so that she can buy a new car. Which of the following is true regarding Jill's motivation?

it is extrinsically motivated

Tamara has been putting in a lot of overtime. Her supervisor keeps telling her that she will be rewarded. To date, Tamara has seen no change in her status or pay. This reflects a

low instrumentality

Halfway through the semester, Samuel quit doing assignments for and going to his advanced accounting class. He attributes this to his poor performance on the first two tests, as well as his lack of talent for accounting; he feels he will do much better as a management major. Samuel is likely to be experiencing

low self-efficacy for accounting

Which of the following is not one of the recommendations to managers about reducing stereotypes?

managers should actively ignore stereotypes

Marcy left a large Fortune 500 company to go to a small start-up technology firm. Earlier in her career, Marcy wanted a high salary and corporate position, but now she wants something different. She wants to be part of something that will grow and she enjoys the flexibility a small firm offers. In addition, she is involved in decision making, so she almost feels like it's her own company. These differing needs represent steps in

maslows need hierarchy

Harriet saw Josephine cheating on a test in their OB class. However, she did not report this because Josephine is on her team in the class and she feared that Josephine might be kicked out of the class and that this would hurt her team's chances of doing well on their project. Harriet is experiencing

motivated blindness

Wayne is on the production line for Medical Services Inc. He has been there for five years and has won Employee of the Month more than anyone else. Zander, his coworker, who has only been at Medical Services three years and hasn't even been nominated for Employee of the Month, just received a promotion. Wayne perceives a

negative inquity

Josh runs into heavy traffic every day while driving to work. Yesterday, he left home earlier than usual and did not run into heavy traffic. Again, today, he left earlier and avoided heavy traffic. His behavior of leaving earlier enabled him to avoid heavy traffic and reach the office on time. In which of the following processes did Josh engage?

negative reinforcement

Sales quotas and piecework are best measured using ________ goals.

objective

Of the following, which is the most closely aligned with employees' perceptions of distributive justice?

organizational commitment

_______ is the popular term for linking monetary incentives with results or accomplishments.

pay for performance

The two basic types of goals are

performance and learning

Tanya believes that people should be kind to each other. She notices that Ellie is picking on a new employee, Michele. Tanya asks Ellie to stop bullying Michele, but Ellie's behavior doesn't change. Tanya confronts Ellie and a heated argument ensues, after which Tanya suggests that Ellie transfer to another department. In this case, Tanya's ________ are different from her values.

personal beliefs

______ is the combination of stable physical, behavioral, and mental characteristics that gives individuals their unique identity.

personality

Lennie loves her job at Vail Corporation. She is even a community ambassador. Lennie exhibits all of the following qualities except

pessimism

Bettina will experience _______ if her outcome to input ratio is greater than that of a relevant comparison person.

positive inequity

Bettina wants to make the Dean's List this semester. She is doing well in all of her courses except Accounting. This presents a(n) _____ for Bettina.

problem

Barney is late to work one morning, so he drives over the speed limit through a school zone. As a result, he gets pulled over by a police officer and receives a ticket. This scenario is an instance of

punishment

External factors include all of the following except

putting forth effort

Which of the following is not an example of a hygiene factor?

recognition

Marion, a shift supervisor, is keeping a performance diary for each of her employees. This mechanism can ______ performance appraisals.

reduce bias in

Which of the following is not a technique by which managers can reduce the effect of implicit cognition in hiring?

rely on stereotypes

What kind of a response is a manager making when he or she chooses a satisfactory, but not ideal, solution?

resolving

Which of the following statements about self-efficacy is true?

self-efficacy can be developed

Trevor is an overachiever. His brother calls him ambitious and power hungry. Trevor exemplifies the _______ dimension.

self-enhancement

Person factors and ______ are the two broad categories of organizational behavior concepts and theories.

situation factors

Saying, "You've got to pay your dues" is another way to promote the status quo. This is an example of the _______ option that organizations can use to address any type of diversity issue.

suppress

______ characteristics are quickly apparent to interactants.

surface-level

The self-serving bias states that we tend to

take more responsibility for success than failure

Which of the following is NOT one of the top four skills desired by employers?

teamwork

Javier is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late. Javier will have better results using

the contingency approach

The idea of perceived organizational support is that if treated well, employees are motivated by

the norm of reciprocity

Naturalist intelligence is ______

the potential to live in harmony with one's environment

Javier asked Maria for general advice on homework. Then he asked her to let him see specific problems. Now he wants to copy her assignment, claiming he has no time and the content is too difficult. This is an example of

the slippery slope

Nita is the office manager at a service station. Two applicants, Max and Tim, arrive to interview for the open mechanic's position. Max's clothes are dirty, his hair is unwashed, and he doesn't make eye contact when he gives Nita his name. Tim dresses in clean jeans and a nice shirt, is shaved, and shakes Nita's hand when he introduces himself. After the interview, Keith the head mechanic, asks Nita what she thought. Both men have the skill set needed for the position. Nita recommends Tim. She is responding to her perception of

the target

Based on Schwartz's Value Theory, if you value achievement over universalism, you will spend your evening working hard on your term paper so that you can get a good grade, rather than volunteering at the soup kitchen.

true

Brenda has two exams and a research paper scheduled within the next 10 days. She creates a study plan in which she studies an hour a day for each exam and devotes an additional 90 minutes to her research paper. On Tuesday and Wednesday, Brenda is invited to go out with her friends. Instead, she stays at home and sticks with her study plan because she knows this will help her learn more effectively.

true

Georgia, one of your employees, appears to be motivated by a high need for achievement. Therefore, as her manager, you should put her in charge of projects.

true

In order to fit a situation, a manager should consider creating behavioral, objective, or task/project goals as appropriate.

true

Johan believes that saving the earth is our most important responsibility. He will be strongly committed to an employer who issues hybrid cars to all sales people, emphasizes recycling, and supports volunteerism to clean up the local river.

true

Many effective managers select employees based on positive, job relevant, relatively stable individual differences.

true

Negative feedback can have a positive motivational effect.

true

Organizational Behavior includes topics such as managing your peers and your bosses, as well as managing your subordinates.

true

Research does not support the two-factor aspect of Herzberg's motivator-hygiene theory.

true

Research in industrial-organizational psychology concluded that the typical personality test is not a valid predictor of job performance.

true

Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach.

true

The functions of performance management processes include guiding employee development and making employee-related decisions.

true

The negativity bias tends to make us notice bad things more than good things.

true