Exam Review BGSU MGMT 3600 CH 1-6
________ is a process that involves an individual comparing perceptions of his or her of performance with those of managers, subordinates, and peers.
360-degree feedback
The Discussion Board rubric assesses six (6) categories. They are:
Answer, Stylistics, Critical Thinking, Real-life Examples, Reply to Other's Postings, Timeliness of Posts
What are 4 things you can expect from me per the syllabus?
Communication Feedback Expertise Respect
On the Discussion Board rubric, Timeliness of Posts measures_________.
How soon you participate in discussions before the due date.
________ intelligence will be most closely related to a performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test.
Logical-methematical
Which of the following fields is not a field from which OB draws?
accounting
Which of the following is not a process theory of motivation?
acquired needs
The law of effect states that
behavior with favorable consequences tends to be repeated
The head of ABC Company announces that the company is going to start a weekend project teaching self-defense techniques to underprivileged kids in the neighborhood. Thomas decides to register for the project, as he is a trained kickboxer. This action of Thomas reflects the __________ component of his attitude.
behavioral
Len is the top swimmer on his school's team. Star athletes are likely to be high in ______ intelligence.
bodily-kinesthetic
______ is the remedy for ill-conceived goals.
brainstorming unintended consequences
Tony believes that cell phone use—even in restaurants—helps people manage their busy lives. Tony's belief reflects the __________ component of his attitude.
cognitive
Jane hates the idea of child labor. She works for a company that claims that it doesn't employ children. However, news reports accuse the company of employing young children overseas. ______ is the psychological discomfort that Jane is experiencing since she heard this news.
cognitive dissonance
People who are high on openness to experience are likely to demonstrate
curiosity and broad-mindedness
Which of the following is not included in the monitoring step of performance management?
deciding how to measure performance
You begin the semester as a member of a ______ Group
discussion
Professor Jones learns that faculty members in another college with the same degree, years of teaching experience, and publication record are making significantly more money than he is. He considers this unfair. He is reacting to ______ justice.
distributive
Otto wants to develop a program to increase employee productivity. He suggests doubling each employee's production quota and providing a 2 percent bonus for meeting these expectations. According to expectancy theory, what result can Otto expect?
employee efforts will probably decrease
________ is the harnessing of organization members' selves to their work roles.
employee engagement
Pietro has his bachelor's degree in management. He comes from a middle-class background; his father worked in lower management for his entire career. Pietro wants a different life than his father's. He has saved his money, and he's always been lucky. Pietro might be a(n)
entrepreneur
Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups. Management is following the _____ model.
equity
Which of the following statements about goals and goal setting is not true?
goals should be set at a level just beyond reachable "stretch" goals
In the Organizing Framework,
inputs lead to processes, which lead to outcomes
CRF schedules are particularly useful when an employee is
learning a new skill
________ are physiological or psychological deficiencies that arouse behavior.
needs
Melissa walks into her morning status meeting. She didn't have time for breakfast or even coffee. During the meeting, she is most likely to focus on
snacks and drinks because she is hungry and thirsty
Together, social awareness and relationship management constitute
social competence
A(n) ______ is an individual's set of beliefs about the characteristics of a group.
stereotype
Sharon observes her older co-worker, Robert, being rude to a new trainee. She has seen this behavior in Robert whenever the company brings in new trainees. Sharon believes that Robert resents the younger management trainees, who he refers to as "know-it-alls." She talks to him about _______ to help him understand.
stereotyping
John hasn't started working on his term paper. He wants to do well in the course, but he's struggling with how to identify a solid topic and start an outline. Most of the other students appear to be moving ahead. John is procrastinating because he is
stressed
The first of the basic elements for selecting an effective solution is
to determine the criteria for the decision
According to self-determination theory, a manager should provide tangible resources, time, contacts, and coaching to improve employee competence.
true
CSEs are related to reduced conflict and lower stress.
true
My name is Dr. Jane V. Wheeler.
true
Final grades are determined based on the _____ ____ ___ you have achieved. These scores will be carried out ____ decimal points.
actual percent score, two
Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach.
false
Turnover is always bad for organizations.
false
Marisa is the office manager in a small company. Her employees find that they can often come late to work and leave early, and Marisa will cover their work for them. Marisa is likely to score
high on agreeableness
The goal of the job characteristics model is to
increase intrinsic motivation in jobs
The self-transcendence part of Schwartz's model is composed of
universalism and benevolence
James believes the best thing he can do is hire based on
using CSE as one broad personality characteristic
In McClelland's acquired needs theory,
we learn needs as we live our lives
Ronald works for a small biotech firm. When the firm presents the results of its clinical trials to the FDA, Ronald realizes that the results are not accurate. He reports this to the FDA. Ronald is a(n)
whistleblower
Extreme examples of unethical and illegal conduct are the exception in the business community. Which of the following statements about this behavior is false?
you can rely on the legal system to manage or assure ethical conduct at work
Nora wants to be a buyer for Marstons Stores. She knows that they are looking for outgoing, social people. She purposely tries to present herself as an extrovert on the personality test that she takes even though she is shy and retiring. What is the likely result of this?
Nora might get the job but find she is unhappy in the role
When are my office hours?
Online and by appointment
_______ is an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.
affirmative action
Helen uses a wheelchair to get around. Her company, Cue Furniture, makes sure her desk is wheelchair accessible. The ___________ requires the company to do provide this.
americans with disabilities act
Dr. Davis, an accounting professor, is concerned that he was not engaging his students as much as he would like. He asks his boss, the department chair, and two of his colleagues to sit in on one of his classes, to give him comments and suggestions for improvement. He also passes out student evaluation forms. Dr. Davis is
conducting a 360 degree feedback process
Mark marches to the beat of his own drummer, while Simon plans on following in his father's footsteps. Mark is open to change, while Simon embraces
conformity
Ethan observes that his subordinate, Nate, is performing and acting like the other members of the unit. He is observing
consensus
Pop's Ice Cream Store sales were down 15 percent this summer. The owner, Pop, says that in his experience rainy summers mean lower ice cream sales. Jonathan, his assistant, notices the staff at Pop's appear uninterested and slow to serve customers. He would like to replace at least one of them with a younger college student for the rest of the summer. Jonathan is using a(n) ______ perspective.
contingency
________ is the idea that a manager should do what the situation requires.
contingency approach
Dr. Hogan carefully chose the final exams written by her best students to read first. They all received excellent grades. After these, she read the rest of the exams and graded most of them average or worse. This is an example of _________ perceptual error.
contrast effects
People with high _________ see themselves as capable and effective.
core self-evalutations
Eleanor wants to be sure that the final team project in a senior capstone course is of top quality. Jerome, another team member, just wants to get it done quickly. Using Alzen's model, what can Eleanor do to try and encourage Jerome to work hard?
create a positive attitude
Kiki is a manager of a small boutique gift store. She only has two employees, Tim and Sandra. Tim is a part-time student and is happy with the amount of work he has at the store. Sandra works full-time, but seems to be less interested and increasingly remote at work. Kiki asks Sandra if anything is wrong, and Sandra says she is bored and thinking of leaving. Kiki knows that Sandra paints as a hobby and suggests that she might want to take over the store and window displays. Sandra is really excited about the opportunity. This is an example of a manager who is
enhancing the employee's job satisfaction
The need for prestige and reputation is part of the need for
esteem
______ highlight the fact that choosing among available options is not always a choice between right and wrong.
ethical dilemmas
Rachel gets her midterm grades and finds that she has a 2.4 in Organizational Behavior. She expected a better grade point average to date. Rachel is _________ her performance.
evaluating
______ is not a content theory of motivation.
expectancy theory
Allen makes suggestions to his boss about how the department's performance can improve. Although his boss always compliments his ideas, he never acts on them. Allen then stops making suggestions. This is an example of
extinction
Marion will receive a promotion and a raise if she completes a difficult assignment. This is an example of
extrinsic motivation
A final grade of 89.95% is an A.
false
In the four general steps in the goal-setting process, deficiencies in each step can be made up for with strength in others.
false
Justine, a manager, has decided that Harrison is performing poorly because he is lazy. This is an example of a negativity bias.
false
Practical intelligence is very similar to logical-mathematical intelligence.
false
Stereotypes exist about gender, race, and age, but not about occupation.
false
The two basic dimensions of Schwartz's value theory are self-enhancement/self-transcendence and ethical/unethical.
false
There is only one best way to manage people, teams, or organizations. A particular management practice that worked today will work tomorrow. This is called the contingency approach.
false
While perception is a part of the organizing framework for understanding and applying Organizational Behavior, it is a relatively unimportant process.
false
Job satisfaction across the United States has gone up, according to a national survey conducted by the Society for Human Resource Management. The top three facets of satisfaction include:
feeling safe at work, having good relationships with coworkers, and having a good relationship with an immediate supervisor.
Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This would be diagnosed as a(n) ________ level problem.
group
Pat and Chris are both computer programmers, but Pat earns more money than Chris. However, Chris perceives an equitable relationship because Pat
has more education and experience
People with an internal locus of control
have stronger expectations that efforts lead to performance
David's boss has observed that David took about 12 hours to perform tasks A, B, and C. However, he took 24 hours to complete task D. David's boss concluded that task D must have been tougher than the other tasks. Which of the following attributional information led David's boss to this conclusion?
high distinctiveness
Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes
high influence over others
Alexa quit her job because she felt it was boring. This would be diagnosed as a(n) ______ level problem.
individual
If Otto views a situation as having low consensus, low distinctiveness, and high consistency, he is likely to make an attribution of
internal causes
_____________ results when an individual gains satisfaction and self-praise from an assignment.
intrinsic motivation
The distinction between flexible and fixed individual differences
is that managers have little or no impact on fixed differences
Jill is a sales representative for a large pharmaceutical corporation. According to the current compensation system, if Jill meets her target for the quarterly sales projections, she will receive a bonus equivalent to 7 percent of her annual salary. Jill is working hard to meet the sales goal so that she can buy a new car. Which of the following is true regarding Jill's motivation?
it is extrinsically motivated
Tamara has been putting in a lot of overtime. Her supervisor keeps telling her that she will be rewarded. To date, Tamara has seen no change in her status or pay. This reflects a
low instrumentality
Halfway through the semester, Samuel quit doing assignments for and going to his advanced accounting class. He attributes this to his poor performance on the first two tests, as well as his lack of talent for accounting; he feels he will do much better as a management major. Samuel is likely to be experiencing
low self-efficacy for accounting
Which of the following is not one of the recommendations to managers about reducing stereotypes?
managers should actively ignore stereotypes
Marcy left a large Fortune 500 company to go to a small start-up technology firm. Earlier in her career, Marcy wanted a high salary and corporate position, but now she wants something different. She wants to be part of something that will grow and she enjoys the flexibility a small firm offers. In addition, she is involved in decision making, so she almost feels like it's her own company. These differing needs represent steps in
maslows need hierarchy
Harriet saw Josephine cheating on a test in their OB class. However, she did not report this because Josephine is on her team in the class and she feared that Josephine might be kicked out of the class and that this would hurt her team's chances of doing well on their project. Harriet is experiencing
motivated blindness
Wayne is on the production line for Medical Services Inc. He has been there for five years and has won Employee of the Month more than anyone else. Zander, his coworker, who has only been at Medical Services three years and hasn't even been nominated for Employee of the Month, just received a promotion. Wayne perceives a
negative inquity
Josh runs into heavy traffic every day while driving to work. Yesterday, he left home earlier than usual and did not run into heavy traffic. Again, today, he left earlier and avoided heavy traffic. His behavior of leaving earlier enabled him to avoid heavy traffic and reach the office on time. In which of the following processes did Josh engage?
negative reinforcement
Sales quotas and piecework are best measured using ________ goals.
objective
Of the following, which is the most closely aligned with employees' perceptions of distributive justice?
organizational commitment
_______ is the popular term for linking monetary incentives with results or accomplishments.
pay for performance
The two basic types of goals are
performance and learning
Tanya believes that people should be kind to each other. She notices that Ellie is picking on a new employee, Michele. Tanya asks Ellie to stop bullying Michele, but Ellie's behavior doesn't change. Tanya confronts Ellie and a heated argument ensues, after which Tanya suggests that Ellie transfer to another department. In this case, Tanya's ________ are different from her values.
personal beliefs
______ is the combination of stable physical, behavioral, and mental characteristics that gives individuals their unique identity.
personality
Lennie loves her job at Vail Corporation. She is even a community ambassador. Lennie exhibits all of the following qualities except
pessimism
Bettina will experience _______ if her outcome to input ratio is greater than that of a relevant comparison person.
positive inequity
Bettina wants to make the Dean's List this semester. She is doing well in all of her courses except Accounting. This presents a(n) _____ for Bettina.
problem
Barney is late to work one morning, so he drives over the speed limit through a school zone. As a result, he gets pulled over by a police officer and receives a ticket. This scenario is an instance of
punishment
External factors include all of the following except
putting forth effort
Which of the following is not an example of a hygiene factor?
recognition
Marion, a shift supervisor, is keeping a performance diary for each of her employees. This mechanism can ______ performance appraisals.
reduce bias in
Which of the following is not a technique by which managers can reduce the effect of implicit cognition in hiring?
rely on stereotypes
What kind of a response is a manager making when he or she chooses a satisfactory, but not ideal, solution?
resolving
Which of the following statements about self-efficacy is true?
self-efficacy can be developed
Trevor is an overachiever. His brother calls him ambitious and power hungry. Trevor exemplifies the _______ dimension.
self-enhancement
Person factors and ______ are the two broad categories of organizational behavior concepts and theories.
situation factors
Saying, "You've got to pay your dues" is another way to promote the status quo. This is an example of the _______ option that organizations can use to address any type of diversity issue.
suppress
______ characteristics are quickly apparent to interactants.
surface-level
The self-serving bias states that we tend to
take more responsibility for success than failure
Which of the following is NOT one of the top four skills desired by employers?
teamwork
Javier is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late. Javier will have better results using
the contingency approach
The idea of perceived organizational support is that if treated well, employees are motivated by
the norm of reciprocity
Naturalist intelligence is ______
the potential to live in harmony with one's environment
Javier asked Maria for general advice on homework. Then he asked her to let him see specific problems. Now he wants to copy her assignment, claiming he has no time and the content is too difficult. This is an example of
the slippery slope
Nita is the office manager at a service station. Two applicants, Max and Tim, arrive to interview for the open mechanic's position. Max's clothes are dirty, his hair is unwashed, and he doesn't make eye contact when he gives Nita his name. Tim dresses in clean jeans and a nice shirt, is shaved, and shakes Nita's hand when he introduces himself. After the interview, Keith the head mechanic, asks Nita what she thought. Both men have the skill set needed for the position. Nita recommends Tim. She is responding to her perception of
the target
Based on Schwartz's Value Theory, if you value achievement over universalism, you will spend your evening working hard on your term paper so that you can get a good grade, rather than volunteering at the soup kitchen.
true
Brenda has two exams and a research paper scheduled within the next 10 days. She creates a study plan in which she studies an hour a day for each exam and devotes an additional 90 minutes to her research paper. On Tuesday and Wednesday, Brenda is invited to go out with her friends. Instead, she stays at home and sticks with her study plan because she knows this will help her learn more effectively.
true
Georgia, one of your employees, appears to be motivated by a high need for achievement. Therefore, as her manager, you should put her in charge of projects.
true
In order to fit a situation, a manager should consider creating behavioral, objective, or task/project goals as appropriate.
true
Johan believes that saving the earth is our most important responsibility. He will be strongly committed to an employer who issues hybrid cars to all sales people, emphasizes recycling, and supports volunteerism to clean up the local river.
true
Many effective managers select employees based on positive, job relevant, relatively stable individual differences.
true
Negative feedback can have a positive motivational effect.
true
Organizational Behavior includes topics such as managing your peers and your bosses, as well as managing your subordinates.
true
Research does not support the two-factor aspect of Herzberg's motivator-hygiene theory.
true
Research in industrial-organizational psychology concluded that the typical personality test is not a valid predictor of job performance.
true
Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach.
true
The functions of performance management processes include guiding employee development and making employee-related decisions.
true
The negativity bias tends to make us notice bad things more than good things.
true