Exam review ch 1-7

Which scholar developed the global corporate social responsibility pyramid ?

Archie Carroll

consumer ? In preparation for being an ethical worker , you can practice being an ethical consumer . Which suggestion would you follow if you were an ethical

Buy Fair Trade goods .

is the notion that corporations are expected to go above and beyond following the law and making a profit to help society .

Corporate social responsibility

Ravi , a supervisor , is known by his managers to be sharp in his decisions and has a good track record of meeting his goals . Ravi is a ( n ) __________. manager .

Effective

_______managers believe that their native country , culture , language , and behavior are superior to all others .

Ethnocentric

The manager of a retail pharmacy stated that " the pharmacy will increase its profit margins . This is an example of a SMART goal . True or False

False

The planning / control cycle is an order planning system in which employees work with customers to plan orders and discuss delivery times . True or False

False

You can become more proactive by focusing on problems rather than solutions . True or False

False

Younger workers ( those born after 1980 ) will make up more than half of the U.S. workforce by the end of this decade . Which of these recruiting strategies would be least effective in attracting younger workers ?

Focus on how much the job pays .

Why should you encourage Derin to use groups to make decisions ?

Groups have a greater pool of knowledge .

The father of industrial psychology is

Hugo Munsterberg .

Sew Much Fabrics buys fine linens , silks , and other fabrics from sellers in more than 30 countries to retail to local customers . Sew Much Fabrics is an example of a company that

Imports

In their _______\roles , managers interact with people inside their work units ; while solving problems is part of their ________roles .

Interpersonal; decisional

The key idea that workers should be treated as assets was introduced by

Peter Drucker

In advance of opening his new gym , Ethan is writing an explanation of the reason for his business Ethan is writing his mission statement . True or False

True

Samir owns a dental practice , but business has slowed down significantly over the last six months . Which analysis would you recommend to Samir to help him determine whether his dental practice has competitive potential ?

VRIO framework

effectiveness is

achieving results

Once her team's goals were set , Alyssa asked each team member to come up with a ( n ) . _____________to reach the goals .

action plan

At Kaira's Caribbean Cuisine , Kaira improves focuses on efficiency by

advertising specials to use up food inventory that is nearing its expiration date

After establishing the mission , vision , and values , what is the next step in strategic management ?

assessing the current reality

Together , focusing on individual employee productivity and managing the overall firm comprise the _________viewpoint .

classical

Once implemented , managers need ________, to keep strategic plans on track .

control systems

Which of the following lists represents the order of levels of strategy from the top of the organization downward ?

corporate business , functional

When Henry Ford implemented the assembly - line process to dramatically decrease the time and resources needed to make automobiles , he was pursuing a __________strategy .

cost leadership

To increase your __________you could watch international films or attend seminars by culturally diverse speakers .

cross - cultural competency

A __________is a graph of decisions and their possible consequences .

decision tree

When managing her oil and lube service , Sabrina engages in the controlling function when she

develops a loyalty reward program because the number of repeat customers has been declining .

When Bedisa is analyzing underlying causes , she is engaged in

diagnosis

A real estate development company is considering a deal to develop 1,000 condominium units . This deal largely rests on a . _____________that the city's population will grow by 23 % over the next decade .

forecast

Some examples of are companies selling products , operating factories , and collaborating with partners in other countries .

globalization

When Ramiro inspires his employees to do their best to help the organization meet its goals , he is

leading .

Mtski supervises the retums desk in a department store . Mitski has set a goal for the rest of the year of finishing her dally office work quicker so she can assist at the returns desk earlier in the moming . She knows this will improve customer service and also help decrease theft which will assist the company in achieving its goal of decreasing costs , Finishing her office work quicker represents a __________for Miski

operational goal

A nation's culture is the common to its people

shared set of beliefs , values , knowledge , and patterns of behavior

Efficiency is

using resources wisely

A ___________expresses what the organization should become and where it wants to go strategically .

vision statement

When preparing for an interview , reading social media profiles or " About " pages on a company's website can help you understand

who holds important leadership positions ,

A Truss Above , a home builder in the United domestic and international suppliers . _________is the practice of using States , secures products such as roofing shingles , cabinets , and plumbing materials from a variety of outside suppliers to help the contractor build homes .

Outsourcing

The logistics manager for a trucking company told her employees that " 85 % of deliveries should arrive within 45 minutes of their scheduled arrival times ? This is an example of a

SMART goal

The Berkshire Hathaway annual meeting , a famous yearly event , can be attended by any ___________ which is someone who owns at least one share .

Stockholder

Stores of data that are so vast that conventional database management systems cannot handle them , and very sophisticated analysis software and supercomputing - level hardware are required , are known as ____________.These data include not only data in corporate databases but also web - browsing data trails , social network communications , sensor data , and surveillance data .

big data

Crystal Coast is an all - inclusive beachside resort . It offers lodging , six restaurants , dancing , snorkeling , parasailing , and spa treatments On the resort grounds , Crystal Coast also has a dive center , jet skis , and a water park . All of these amenities are only available to customers staying at Crystal Coast . Crystal Coast's strategic position emerges from

broad needs , few customers

A multinational corporation is a ( n )

business firm with operations in several countries .

A_________ is a document that outlines a proposed firm's goals , the strategy for achieving them , and the standards for measuring success , and a _______outlines the need the firm will fill , the operations of the business , its components and functions , as well as the expected revenues and expenses

business plan business model

An organization's external stakeholders include

customers , suppliers , strategic allies , and financial institutions ,

To decide how much an insurance policy should cost a customer , underwriters use ___________such as historical industry trends and loan characteristics , predict risk levels .

data analytics

An ethical dilemma is a situation in which you must

decide whether to pursue a course of action that may benefit you or your organization but is unethical or even illegal

If a company is using a then more efficient workers earn higher wages .

differential rate system

The United States has prohibited the import of products from Iran due to the political situation in that nation . This complete ban is an example of a ( n )

embargo

workplace . Over the years she has received extensive Zahra , the human resources manager , has significant experience handling ethical issues in the training in matters of workplace ethics . Due to Zahra's legal background ( she is a member of the state bar association ) , the management of her company rely on Zahra to assist them with legal issues , especially with ethical dilemmas . Her organization should appoint Zahra as the

ethics officer

Chase's Chaises in Arkansas produces high - quality furniture and ships its products to customers in over 40 countries . Chase's Chaises is _________its products .

exporting

Some examples of are companies selling products , operating factories and collaborating with partners in other countries .

globalization

The trend of the world economy toward becoming a more interdependent system is known as

globalization

Terrence's team is very close and tends to agree on most decisions with little discussion . Terrence should be concerned about

groupthink

Colin , who is a paralegal for a powerful Manhattan law firm , kes the fast pace of his work and the fact that things are always changing there . Colin can be said to

have a high tolerance for ambiguity

Strategic planning is critical , but without ____________it will be worthless

implementation

Fiorella , a recent college graduate in computer programming , is interested in several positions with global companies because she knows that working in other countries exhibits __________to potential employers .

independence , resourcefulness , and entrepreneurship

During a situational analysis of the ________of her dog training service , Jaela determined that one of her strengths was that trained dogs retained their skills for at least three months after training , and that one of her weaknesses was that very few clients brought another dog to her for training .

internal environment

Controlling is defined as

monitoring performance , comparing it with goals , and taking corrective action as needed .

Which models of decision making describe how managers actually make decisions ?

nonrational

Dominique and Isidora Wilson are wealthy entrepreneurs who are very interested in helping people who have been wrongly convicted of crimes . What philosophy would they choose to implement ?

philanthropy

Snowcap Ice Cream produces over a dozen delicious ice cream flavors and a number of individually packaged frozen treats . Which of these strategies would represent vertical integration for Snowcap ?

purchasing Mountain Dairy milk farm

Rosa hired Luis from Cajun College . He was an amazing employee and exceeded all her expectations . The next year , Rosa received an application for a job opening from another graduate from Cajun College . She was very excited to hire another outstanding candidate . Rosa has_________bias .

representativeness

demonstrated Even though Sanjay faced multiple career setbacks , he now has earned his college degree and launched three successful businesses . Sanjay has

resilience

Ethics are

standards of right and wrong that influence behavior

When building a new hospital , the developer did not remove any trees , based on the belief that doing so could compromise the ability of future . generations to meet their own needs . This is an example of managing for

sustainable development .

While setting up their corporation , Amadi and Amir implement a system of governing their organization so that the interests of corporate owners and other stakeholders are protected . Amadi and Amir have set up a

system of corporate governance

To effectively run her company , Machi applies the _____________a management style the views her firm as an interdependent collection of departments , and as a single institution that interacts with suppliers , distributors , competitors , and customers .

systems viewpoint

For almost 20 years , Hank has been the top sales professional for Strickland Propane . He credits his success to following the first law of business , which is to

take care of the customer .

Selecting your management approach based on the situation and the people involved is applying

the contingency viewpoint .

In the third step of the strategic management process , managers should -

translate the broad mission and vision into a corporate strategy

Managers in a cosmetics factory have been having problems with employees starting cliques . To develop more of a team culture , the CEO suggested utilizing Mary Parker Follett's idea that companies should

Operate as a community with employees working in harmony

The Pearsons decided to beautify their home by investing in a professional interior design . In the process , they dealt with employees from various departments of the design company , including a sales representative , a designer , the individuals who oversaw and did the work , and the office and billing personnel . From the systems perspective , the people required to provide the interior design services are considered

inputs

Basheer operates a business that smooths and finishes poured concrete floors , sidewalks , driveways , and pool decks . Basheer has been observing and timing each task undertaken by his workers because he would like to increase their efficiency . Basheer is engaging in _____________management .

scientific