Exam three mgmt 3000. Communication, power, motivation, and control.

Which of the following statements regarding the Asch studies is incorrect?

A dissenting minority response cause the participants to give the correct answer only if the minority also gave the right answer

Which of the following statements is true?

A need for power can have an alturistic form

External communication about the clients product or service created for a specific receiver is

A press release

Research on communication indicates all the following except

Although good communication helps retain affective performers, it is not increase a firms market share

And external communication that combines the look of an article with the focused message of an Ad is

An advertorial

Example of crucial conversation is

Asking for a raise

Alderfers Thoery of motivation does all the following except

Assume needs are hierarchically - based

Maslow social needs could be satisfied by

Attending department picnic after work

Well - design, organizational Controls can provide benefits such as

Better ability to manage uncertainty and complexity

Listening

Can be demonstrated to the sender by nonverbal signals like the nod of the head

All the following are aspects of crucial conversations except

Communication experts suggest using "but" not "and" in crucial conversations

Which of the following statements is true about the manner in which managers can influence the perceptions of expectancy theory?

Conduct employee surveys periodically to ascertain what they consider to be rewards for performance and integrate that in some manner into the performance of evaluation program

People send it to you to behave consistently was social norms is

Conformity

To influence instrumentally, managers can

Consistently reward high performers

When reinforcer allow all examples of positive behavior you are using a ______ _____ of reinforcement

Continuous schedule

Communication fulfills all the following organizational functions except

Control

The following our rules for active listening except A. Listen for message content B. Find areas of agreement with the speaker C. Note all cues D. Listen for feelings

Find areas of agreement with the speaker

Maslow psychological needs may be satisfied by

Food

The simple premise of Maslow's hierarchy of needs theory is

Human beings have needs that are hierarchically ranked

The first step of organizational behavior modification program is

Identify the behavior to be modified

An example of extinction is

Ignoring a coworker who's telling dirty jokes

Negative reinforcement

Increases the desired behavior

Positive reinforcement

Increases the desired behavior

Effective managers tend to use more

Information - Rich channels

Communication that is asynchronous

Is written by the sender and can be read anytime by the receiver

Research on procedural justice suggests

It is best to be consistent in the manner in which employees are discipline for violating company policy for situations like cell phone usage

The value of the resource is

It's importance

Which of the following need space theory has received the greatest amount of support?

Mcleeland acquired needs theory

Information - Rich channels convey more

Non-verbal information

Information usually travels diagonally to

Other departments

All the following our actions those who perceive and equality can undertake to balance the scales except

Produce Higher quality work

A communication receiver who is repairing his comment or answers and not really listening to the sender is

Rehearsing

Maslow's theory of motivation is criticized because

Research does not support the argument that satisfied. needs no longer motivate behavior

Alderfers existence needs correspond to Maslow's

Safety needs

Which of the following is a hygiene factor in Herzbergs theory of motivation?

Salary

When organizational behavior modification is used to examine employee absenteeism, which step looks at White employees are absent

Step 3: analyze behavior antecedents and outcomes

With the scorecard and strategy map in hand, managers break broad goals down into

Strategies

Recent surveys indicate that measure spend a majority of their time communicating with what group?

Subordinates

Maslow hierarchy of needs theory of motivation

Suggest wants basic needs are satisfied, higher order needs become motivators

Active listening involves

Taking time to understand the points being made

The expectancy theory, valence is

The anticipated satisfaction that will result from an outcome

Intersectional justice is

The degree to which people are treated with respect, kindness and dignity and interpersonal interaction

Esteem needs

The desire to feel important

Which of the following is correct regarding aspects of the relationship between dependency and power?

The more dependent you are on another, the less power you have

The relationship between dependency and power suggest

The more unique your resource, the more power you will have

Which of the following statements regarding the Milgram experiment on conformity to authority is correct?

The researcher/experimenters role was very important in obtaining group compliance and experiment procedure/guidelines

All of the following or criticisms of HerzBergs theory of motivation except

The theory suggest improving the environment only go so far in motivating employees

The following regarding the Zimbardo study is correct?

Those in Zimbardo study was ended early due to participants deep entrenchment of roles

Research on equity theory suggest

Those who feel over - rewarded experience a little distress over the situation

True or false? Culture and reputation cost or intangible costs associated with any form of control

True

Praising the employee occasionally when the person shows up on time is an example of ______ of reinforcement.

Variable ratio

Dividual's with high need for affiliation

Want to be excepted by others

And in women tend to differ in their communication styles. Which of the following statements regarding those differences is correct?

Women focus on intuition and communication; men on data.

Memo is an example of

Written communication

All of the following would please a conversation except

You are very skilled at that (Vs a negative like: you're jealous. You had better listen. You think you have problems!)

Alderfers growth needs correspond to Maslow's

Esteem needs

Which of the following is a need based theory of motivation?

ERG theory

In comparing Maslow's hierarchy of needs theory to Alderfer ERG theory

ERG theory recognizes more than one may operate at one time

Maslow's theory of motivation suggest

Employees needs are ordered

In the communication process model, the task of translating an idea into words is called

Encoding