Exam three mgmt 3000. Communication, power, motivation, and control.
Which of the following statements regarding the Asch studies is incorrect?
A dissenting minority response cause the participants to give the correct answer only if the minority also gave the right answer
Which of the following statements is true?
A need for power can have an alturistic form
External communication about the clients product or service created for a specific receiver is
A press release
Research on communication indicates all the following except
Although good communication helps retain affective performers, it is not increase a firms market share
And external communication that combines the look of an article with the focused message of an Ad is
An advertorial
Example of crucial conversation is
Asking for a raise
Alderfers Thoery of motivation does all the following except
Assume needs are hierarchically - based
Maslow social needs could be satisfied by
Attending department picnic after work
Well - design, organizational Controls can provide benefits such as
Better ability to manage uncertainty and complexity
Listening
Can be demonstrated to the sender by nonverbal signals like the nod of the head
All the following are aspects of crucial conversations except
Communication experts suggest using "but" not "and" in crucial conversations
Which of the following statements is true about the manner in which managers can influence the perceptions of expectancy theory?
Conduct employee surveys periodically to ascertain what they consider to be rewards for performance and integrate that in some manner into the performance of evaluation program
People send it to you to behave consistently was social norms is
Conformity
To influence instrumentally, managers can
Consistently reward high performers
When reinforcer allow all examples of positive behavior you are using a ______ _____ of reinforcement
Continuous schedule
Communication fulfills all the following organizational functions except
Control
The following our rules for active listening except A. Listen for message content B. Find areas of agreement with the speaker C. Note all cues D. Listen for feelings
Find areas of agreement with the speaker
Maslow psychological needs may be satisfied by
Food
The simple premise of Maslow's hierarchy of needs theory is
Human beings have needs that are hierarchically ranked
The first step of organizational behavior modification program is
Identify the behavior to be modified
An example of extinction is
Ignoring a coworker who's telling dirty jokes
Negative reinforcement
Increases the desired behavior
Positive reinforcement
Increases the desired behavior
Effective managers tend to use more
Information - Rich channels
Communication that is asynchronous
Is written by the sender and can be read anytime by the receiver
Research on procedural justice suggests
It is best to be consistent in the manner in which employees are discipline for violating company policy for situations like cell phone usage
The value of the resource is
It's importance
Which of the following need space theory has received the greatest amount of support?
Mcleeland acquired needs theory
Information - Rich channels convey more
Non-verbal information
Information usually travels diagonally to
Other departments
All the following our actions those who perceive and equality can undertake to balance the scales except
Produce Higher quality work
A communication receiver who is repairing his comment or answers and not really listening to the sender is
Rehearsing
Maslow's theory of motivation is criticized because
Research does not support the argument that satisfied. needs no longer motivate behavior
Alderfers existence needs correspond to Maslow's
Safety needs
Which of the following is a hygiene factor in Herzbergs theory of motivation?
Salary
When organizational behavior modification is used to examine employee absenteeism, which step looks at White employees are absent
Step 3: analyze behavior antecedents and outcomes
With the scorecard and strategy map in hand, managers break broad goals down into
Strategies
Recent surveys indicate that measure spend a majority of their time communicating with what group?
Subordinates
Maslow hierarchy of needs theory of motivation
Suggest wants basic needs are satisfied, higher order needs become motivators
Active listening involves
Taking time to understand the points being made
The expectancy theory, valence is
The anticipated satisfaction that will result from an outcome
Intersectional justice is
The degree to which people are treated with respect, kindness and dignity and interpersonal interaction
Esteem needs
The desire to feel important
Which of the following is correct regarding aspects of the relationship between dependency and power?
The more dependent you are on another, the less power you have
The relationship between dependency and power suggest
The more unique your resource, the more power you will have
Which of the following statements regarding the Milgram experiment on conformity to authority is correct?
The researcher/experimenters role was very important in obtaining group compliance and experiment procedure/guidelines
All of the following or criticisms of HerzBergs theory of motivation except
The theory suggest improving the environment only go so far in motivating employees
The following regarding the Zimbardo study is correct?
Those in Zimbardo study was ended early due to participants deep entrenchment of roles
Research on equity theory suggest
Those who feel over - rewarded experience a little distress over the situation
True or false? Culture and reputation cost or intangible costs associated with any form of control
True
Praising the employee occasionally when the person shows up on time is an example of ______ of reinforcement.
Variable ratio
Dividual's with high need for affiliation
Want to be excepted by others
And in women tend to differ in their communication styles. Which of the following statements regarding those differences is correct?
Women focus on intuition and communication; men on data.
Memo is an example of
Written communication
All of the following would please a conversation except
You are very skilled at that (Vs a negative like: you're jealous. You had better listen. You think you have problems!)
Alderfers growth needs correspond to Maslow's
Esteem needs
Which of the following is a need based theory of motivation?
ERG theory
In comparing Maslow's hierarchy of needs theory to Alderfer ERG theory
ERG theory recognizes more than one may operate at one time
Maslow's theory of motivation suggest
Employees needs are ordered
In the communication process model, the task of translating an idea into words is called
Encoding