Facilities Management Final
At most hospitality facilities, heightened capital expenditure activity typically begins at or around year ___? a. 3 b. 5 c. 7 d. 10
A. 3
Why is HVAC and other equipment purchased for hotels sometimes oversized? a. designers sometimes deliberately buy oversize equipment increase their fees b. to decrease energy use c. computer programmers have not created a way to estimate proper equipment size d. all of the above
A. designers sometimes deliberately buy overzie equipment to increase their fees
Maintenance work orders that are issued by the front desk are usually the result of: a. guest comments or complaints b. the general managers inspections c. preventive maintenance checks d. an automated work order generation system linked to the front desk computer
A. guest comments or complaints
Preventive maintenance instructions for a piece of equipment: a. identify basic inspection, cleaning and lubrication procedures b. provide instruction on how to repair the equipment c. include information on how to diagnose a problem d. list those pieces of equipment that are on the PM list
A. identify basic inspection, cleaning and lubrication procedures
As a buildings equipment reaches its expected service life, management can expect: a. more frequent equipment failures b. a measurable increase in efficiency just before total breakdown c. the equipment to totally break down under peak loads, necessitating immediate replacement d. the maintenance department to make the equipment last indefinitely
A. more frequent equipment failures
Which of the following statements about tunnel washers is TRUE? a. they require fewer employees to operate b. they use more water than other types of commercial-type washers c. they have smaller capacity than commercial-type washers d. all the above
A. they require fewer employees to operate
Compared with high-rise buildings, spread-out low-rise facilities are more likely to incur costs for: a. transportation equipment to enable staff member to get around the premises b. premature equipment failure c. renovation needs d. all of the above
A. transportation equipment to enable staff members to get around the premises
Swimming pools naturally tend to become more _____ than desired a. chlorinated b. alkaline c. aerated d. acidic
B. Alkaline
Which of the following is a common treatment for water contaminated by coliform bacteria? a. reverse osmosis b. chlorination c. filtration d. iodinization
B. Chlorination
Most of the growth in the hospitality industry comes as a result of: a. aggressive target marketing b. addition of facilities c. increases in the number and types of services offered d. planned price increases
B. addition of facilites
Many properties are now providing _____ for guests to secure their valuables during their stay. a. locking systems b. in room safes c. optional theft insurance d. front desk boxes
B. in room safes
Which of the following can be measured with portable light meters? a. lamp life b. light levels c. strike time d. fixtures
B. light levels
A hotels property operation and maintenance account includes: a. maintenance department labor and fringe benefit costs, facility fuel costs, and contract maintenance costs b. maintenance department labor and fringe benefit costs, maintenance supplies and expendables and contact maintenance cost c. steam generation costs, maintenance supplies and expendables, and maintenance department labor and fringe benefit costs d. maintenance supplies and expendables, maintenance department labor and fringe benefit costs, and electricity
B. maintenance department labor and fringe benefit costs, maintenance supplies and expendables and contract maintenance costs
Managerial skill development for facilities managers in most commonly acquired: a. as part of the persons degree workshop b. on the job c. from employer sponsored seminars and workshops d. through government-supported skills upgrade programs
B. on the job
An owner who has invested capital for the construction of a hospitality facility expects a return on the investment in the form of: a. travel opportunities and transportation reimbursed b. operating profit and real estate appreciation c. project management opportunities and good budget control d. stocks and bonds
B. operating profit and real estate appreciation
Automated overhead transport systems in hotel laundries move: a. clean laundry to the dryers b. soiled laundry to the washers c. soiled laundry from house keeping to the laundry d. clean laundry to the ironing/folding area.
B. soiled laundry to the washers
A propertys mechanical plans identify: a. the fundamental structure of the building and the engineering dynamics that verify the design b. the flow patterns for air and water, control schemes, equipment and system interconnections, and basic operating parameters c. the structural steel configuration and specifications used to construct the building d. the configurations and routing of telecommunications, lighting and sound systems
B. the flow patterns for air and water, control schemes, equipment and system interconnections, and basic operating parameters
Why might a glass door have decals on it or a bar placed across it? a. to increase the doors decorative value b. to alert guests who might mistake it for an open doorway c. to make the door consistent in look with other doors at the property d. to identify the glass door as belonging to the property
B. to alert the guest who might mistake it for an open door way
What is an advantage of top-transfer tunner washers over bottom- transfer tunnel washers? a. top-transfer washers deliver soiled items to washers by way of an overhead transport system b.top transfer washers lift the laundry out of the water and drain it before transferring it to the next bath c. top-transfer washers transfer both the laundry and the water along the bottom of the washer d. top-transfer washers are more highly adaptable to whatever space is available
B. top-transfer washers life the laundry out of the water and drain it out before transferring it to the next bath
A lamp that is supplied electricity at a voltage higher than its rated voltge: a. will likely be a floor lamp b. will have reduced life c. will have an increased life d. will be easier to clean
B. will have reduced life
Single- station smoke detectors used in lodging operations differ from most smoke detectors used in residential properties primarily in that they: a. send a louder alarm signal b. are more sensitive to rapid changes in temperature c. are powered by a dedicated electrical circuit, not by batteries d. contain both a smoke detector and an integral alarm
C. are powered by a dedicated electrical circuit, not by batteries
Tasks such as window cleaning, pesticide application, and kitchen duct cleaning are common _____ maintenance services a. housekeeping b. routine c. contract d. emergency
C. contract
Which of the following fire-control devices limit the spread of fore in duct work where the duct penetrates walls and floors? a. smoke detectors b. pressurization systems c. fire dampers d. smoke dampers
C. fire dampers
Guestroom maintenance is a form of ____ maintenance a. contract b. predictive c. preventive d. productive
C. preventive
Capital expenditure planning and budgeting for hospitality facilities requires knowledge of: a. various building materials and system components b. architectural engineering c. the expected lifetime of various elements of the facility and the cost of their replacement d. construction management
C. the expected lifetime of various elements of the facility and the cost of their replacement
Systems and buildings commissioning is: a. a milestone event in a new building program at which the owner announces and commissions the operator who will manage the new property b. the go-ahead to begin construction on a new property following the feasibility study and design approval c. the process of achieving, verifying, and documenting the performance of all systems in the facility d. a ceremony marking the official opening of a new property
C. the process of achieving, verifying, and documenting the performance of all systems in the facility
What are the two primary energy conservation opportunities for lighting systems? a. the use of more exterior lighting sources and the control of operating hours b. the use of more natural lighting sources and the increase of operating hours c. the use of more efficient lighting sources and the control of operating hours d. the use of more incandescent lighting and the control of operating hours
C. the use of more efficient lighting sources and the control of operating hours
One of the principal purposes of a preventive maintenance schedule is: a. to document the work preformed b. to identify the work to be done c. to smooth the maintenance workload d. to assign the personnel to perform the maintenance
C. to smooth the maintenance workload
Which of the following plays a role in determining utility costs? a. revenue b. FF&E costs c. weather d. POM expenditures
C. weather
At most hospitality facilities, heightened capital expenditures activity begins at year: a. 2 b. 3 c. 4 d. 5
D. 5
The cooling power of cooling equipment is expressed in: a. gigawatts b. kilograms c. degrees per cubic foot hour d. Btu/hours and tons
D. Btu/hours and tons
Butch is deep frying a turkey for an annual picnic when he splashes over the side and a fire erupts on the stove. Which class fire is most likely? a. Class A b. Class B c. Class C d. Class K
D. Class K
Responsibility for safety and security in a hospitality facility rests with: a. corporate and line management b. the facilities maintenance department c. the safety committee d. all employees
D. all employees
The ideal size for a hotels laundry depends on: a. the number of restaurants in the hotel b. the average number of guests per day c. the types and amounts of linens used d. all of the above
D. all of the above
Which of the following is an example of computerized facilities management? a. controlling primary building systems (such as HVAC) by computer b. accessing maintenance data via computer to help in decision-making c. using a computer to manage the "paperwork and dispatch" of maintenance and repair activities d. all of the above
D. all of the above
Reese is the facilities manager at a mid-sized hotel. After a weekend emergency breakdown incident at his hotel, he recognized that his department was sorely unprepared for such an event and needed to have in place some emergency fundamentals. Which of the following tactics will help him in the event of a system breakdown in the future? a. making available to appropriate on-duty personnel a current listing of telephone numbers for maintenance staff and contract maintenance and cleaning firms that might be needed b. adding back up components for critical hotel sytems c. instructing appropriate staff in procedures to be followed in the event of common emergencies d. all of the above are correct
D. all of the above are correct
Which of the following statements regarding safety in the guest bath is TRUE? a. bath and shower valves should be installed that maintain a preset mix of hot and cold water and automatically adjust to system changes b. hotel water system supplying commercial facilities, guestrooms, and locker rooms should be separated from those supplying kitchens and laundries c. guest use water temperatures should be set no higher than 120F (49C) at the source and 110F (43C) a the tap d. all of the above are true
D. all of the above are true
Which of the following is a protective measure that a hotel would be wise to take to lower its risk of a terrorist attack? a. encourage personell to be alert to suspicious behavior and to report any actions that appear to constitute a threat b. use vehicle barriers or bollards to move vehicle traffic father from the hotel c. issue weapons to front desk agents and other personnel whose job responsibilities keep them near the hotels front doors d. both a and b
D. both a and b
When a hotel purchases energy-efficient equipment, it may receive rebates from: a. local utility companies b. nonprofit environmental organizations c. the federal government d. both and c
D. both a and c
To seal penetrations of the roof by equipment, _____ is installed under the roofing material and up the sides of the equipment. a. jointing b. glazing c. decking d. flashing
D. flashing
Laundry carts: a. need to be cleaned on a regular basis, but sanitizing is unnecessary b. used for soiled launry can be interchanged with carts for clean laundry c. should be positioned so employees can unload laundry with excessive bending d. should not have protrusions that can snag or tear
D. should not have protrusions that can snag or tear
It is a good practice to prepare the utility portion of the POM/utility budget by: a. using the most current cost figures available, minus a percentage calculated from cost cutting goals for the coming year. b. using the prior years cost figures, being the most recent, they are the most reliable c. adding an inflation-based percentage to the prior years actual costs d. working with the actual units of energy purchased (kwh,gallons,liters, etc) and trying to secure prices for the coming year from suppliers
D.working with the actual units of energy purchased (kwh,gallons,liters, etc) and trying to secure prices for the coming year from suppliers
Benchmarking is an approach to improving quality that involves: a. breaking down a facilities functional processes and sub-processes into workable units which a quality plan can be applied and measured b. forming quality circles that identify problems and devise and implement solutions c. conducting time and motion studies and using the results to establish individual performance goals d. developing numerical and other standards that allow comparison of a given facility to itself and to other facilities
d. developing numerical and other standards that allow comparison of a given facility to itself and to other facilities
Which of the following series best describes the order of priority a facilities manager should establish when approaching a maintenance or repair task? a. (1) safety, (2) legality, (3) service b. (1) legality, (2) safety, (3) service c. (1) service, (2) legality, (3) safety d. (1) safety, (2) service, (3) legality
A. (1) safety, (2) legality, (3) service
Older electrical transformers may contain ___, which can produce dangerous chemicals in an electrical fire. a. PCBs (polychlorinated biphenyls) b. ground fault circuit interrupts c. cogeneration packets d. fuses
A. PCBs
A good source of sample construction contracts is: a. the American Institute of Architects (AIA) b. Contracts R Us (internet) c. The Compendium of Sample Contracts, published by the American Contractors Association d. the Construction Society of the United Stated
A. The American Institute of Architects (AIA)
A room data card typically includes all of the following components except: a. a detailed outlive of the process to follow for requisitioning any new room furniture, fixtures, or equipment b. space for scheduling and verifying the preventive maintenance dates for the room c. information about the major HVAC and electrical services in a room d. Some equipment warranty information
A. a detailed outline of the process to follow for requisitioning and new room furniture, fixtures, or equipment
A hotels front office should always be located: a. adjacent to the front desk b. near the sales office c. on the ground floor d. on the penthouse floor
A. adjacent to the front desk
_____ are often somewhat remote from the areas actually being served, and they are connected to these area via duct systems. a. air handling units b. Hybrid systems c. Direct expansion units c. Mechanical space units
A. air handling units
The purpose of a storm water drainage system is to: a. carry rain water away from the property b. protect the property in case the local communitys sanitary sewer system fails, by providing a place for the sewage to go c. protect the property from underground springs d. do all of the above
A. carry rain water away from the property
A maintenance engineer should take electrical meter readings on _____ basis. a. daily b. weekly c. bi-weekly d. monthly
A. daily
Which of the following is critical factor in fire prevention at a property? a. ensuring all staff members are trained in fire prevention and response b. inspecting the buildings electrical systems only in response to a fire c. storing combustible trash near the building, particularly on a loading dock d. cleaning linen chutes in laundry areas on an infrequent basis.
A. ensuring all staff members are trained in fire prevention and response
Exterior walls should be inspected at least: a. once every six months b. every other year c. every five years d. every ten years
A. every six months
Which of the following fire-control devices limit the spread of fire in ductwork where the duct penetrates walls and floors? a. fire dampers b. smoke dampers c. smoke sensors d. pressurization systems
A. fire dampers
Which of the following safety devices is most likely to be used in dusty locations? a. heat detectors b. smoke dampers c. smoke detectors d. fire dampers
A. heat detectors
Why is it important for the hotels maintenance department to keep the blades of the hotels lawn mowers sharp? a. if the blades are sharp, the grass is cut, not ripped, and this is therefore less susceptible to disease b. the engines of the lawn mowers will run smoother if the blades are kept sharp c. if the blades are sharp, the lawn mowers will use less gas d. the blades are less likely to wrap or crack if they are kept sharp
A. if the blades are sharp, the grass is cut, not ripped, and this is therefore less susceptible to disease
Material safety data sheets (MSDS): a. inform employees about potentially hazardous materials used in the workplace and explain how to work with these materials b. do not tell employees any procedures in case of an accident c. are written and supplied to hospitality organizations by the U.S. government d. explain where in the hospitality facility an employee can find training manuals and vdieotapes that show how equipment can be repaired safety.
A. inform employees about potentially hazardous materials used in the workplace and explain how to work with these materials
The Green Hotel Initiative of the Coalition for Environmentally Responsible Economics (CERES) urges lodging industry corporate members to include environmental considerations when making ________ decisions a. purchasing b. staffing c. marketing d. accounitng
A. puchasing
The volume of waste and garbage can be reduced by as much as 75 to 80 percent by the process of: a. pulping b. burning c. baling d. shredding
A. pulping
The billing practice known as a ___ happens when a minimum demand charge for electrical power is based on demand during some peak period of the year, rather than just during the current billing period. a. ratchet clause b. fuel clause adjustment c. peak-use surcharge d. level-billing fee
A. ratchet clause
The double-loaded slab guestroom floor configuration features: a. rooms on both sides of a central corridor b. rooms grouped around a central vertical core c. rooms off a corridor encircling a mulit-story lobby space d. rooms off one side of a corridor
A. rooms on both sides of a central corridor
Maintenance that includes preparing equipment for changes in the seasons is called: a. scheduled maintenance b. preventive maintenance c. routine maintenance d. predictive maintenance
A. scheduled maintenance
The first design phase of a hotel construction project is called: a. schematic design b. feasibility assessment c. engineering design d. conceptual design
A. schematic design
Incandescent lamps are characterized by ____ lifetimes and _____ efficiencies. a. short, high b. relatively short, relatively high c. relatively long, relatively poor d. relatively long, relatively high
A. short, high
The range of indoor air conditions in which 80 percent of the population tests as "comfortable" is called: a. the comfort zone b. ASHRAE Standard 100 c. the primary HVAC target d. the comfort/efficiency ratio goal (CERG)
A. the comfort zone
The energy efficiency ratio (EER) is used to measure the efficiency of smaller cooling equipment. It measures: a. the ratio of the amount of cooling achieved to the amount of energy used to operate the system b. the ratio of the amount of cooling achieved to the amount of refrigerant used to operate the system c. the ratio of the amount of energy used to operate the system to the number to integrated part load values d. the ratio of the amount of cooling achieved to the number of integrated part load values
A. the ratio of the amount of cooling achieved to the amount of energy used to operate the system
Which of the following is TRUE of two-pipe HVAC systems? a. they cannot provide heating and cooling alternately over the course of the day b. their boilers and chillers cannot be shut down seasonally c. they provide fuel economics through use of electrical heating and efficient distributed chiller cooling d. their operating costs are relatively high
A. they cannot provide heating and cooling alternately over the course of the day
Which of the following is a cost-efficient practice? a. turning fluorescent lamps off when not needed b. replacing fluorescent lamps with incandescent types c. letting fluorescent lamps burn continuously d. removing dimmer switches from fluorescent
A. turning fluorescent lamps off when not needed
Which of the following estimating methods is the most accurate? a. unit-price estimate b. systems estimate c. order-of-magnitude b. occupancy-based estimate
A. unit-price estimate
Which of the following statements about "white noise" in guestroom HVAC systems is TRUE? a. white noise is sometimes intentionally designed into HVAC systems b. white noise detectors automatically adjust guestroom temperature when they sense someone in the room c. white noise usually occurs when air quality in a room is poor d. white noise can be eliminated through simple convection techniques
A. white noise is sometimes intentionally designed into HVAC systems
Which of the following places the four phases of the design process in the proper order ( 1 - 4 ) a. construction documents, conceptual design, design development, schematic design b. conceptual design, schematic design, design development, construction documents c. design development, conceptual design, schematic design, construction documents d. schematic design, conceptual design, construction documents, design development
B. Conceptual design, schematic design, design development, construction documents *** he said this was not the right answer for the test I'm pretty sure, so if anyone knows feel free to tell me!!
With a design/build contract: a. the owner serves as the renovation designer, with construction performed by in-house staff b. the construction contractor serves as the designer as well as the builder c. the designer provides designs to the contractor that constructs the project d. none of the above
B. The construction contractor serves as the designer as well as the bulder
Which of the following elements is not a way by which hospitality facility creates a visible, marketable identity for its products? a. The style of signage b. the maintenance of back-of-house areas c. a distinctive color scheme use interior or exterior design d. the characteristic appearance of the building itself
B. The maintenance of back-of-house areas
When considering water-savings devices that may affect guests? a. do everything possible to ensure the volume of water is increased b. thoroughly test them before installing them throughout the property c. ensure that they do not affect the reuse of gray water at the property d. anticipate a complete renovation of the properties plumbing system
B. Thoroughly test them before installing them throughout the property
An uninterruptible power supply (UPS) system receives power from the utility and supplies power to critical equipment by way of: a. solar regeneration b. a power path from the utility through the UPS to using equipment c. fuel cells d. batteries
B. a power path from the utility through the UPS to using eqipment
___ use digital signal that provides information about the operating status and conditions of a system. a. control system b. building automation systems c. Economizer systems d. voluble air volume systems
B. building automation systems
Which of the following expense items is not covered by replacement reserve funds? a. FF&E b. building expansions c. building repairs d. emergency services
B. building expansions
Joints in concrete are used to: a. reinforce the concrete b. control the location of cracks c. eliminate cracking, spalling, and scaling d. absorb longitudinal load stress
B. control the location of cracks
The most efficient guestroom floor configuration in terms of saleable gross floor area is: a. tower b. double-loaded c. single-loaded d. atrium
B. double-loaded
The outbreaks of Legionnaires Disease in the mid-19702 showed hoteliers the importance of: a. increasing hot-water temperatures for the guest room showers to be more than 115F b. effective cooling-tower treatment programs c. preventing convection attendance (and other hotel guests) from swimming too long in hotel swimming pools d. effective water-softening programs
B. effective cooling-tower treatment programs
The major element of the utilities expenditure is: A. fuel (gas, oil, propane) b. electricity c. steam d. water and wastewater
B. electricity
What is punch list? a. it is a list, prepared at the beginning of a renovation project, that identifies for the contractor which jobs are most critical to the renovations success b. it is a list, prepared at the end of a renovation project, which identifies construction work that does not conform to contract specifications c. it is a list, prepared by the designer one year after the renovation project is completed which identifies for the contractor any work that has demonstrated partial or complete structural failure during the year d. it is a list, prepared by the contractor at the beginning of the renovation project, which identifies for the hotel owner those portions of the renovation design that do not meet local or national building codes
B. it is a list, prepared at the end of a renovation project, which identifies construction work that does not conform to contract specifications
Submetering allows energy usage to be ______ specific operations and departments a. pro-rated across b. matched and charged to c. refused to d. subtracted from
B. matched and charged to
Electricity is the ______ used energy source within the hospitality industry a. least costly and least b. most costly and most widely c. most costly and least d. least costly and most widely
B. most costly and most widely
Which of the following would significantly affect a hotels water concumption? a. on-site laundry facilities, kitchens, exercise rooms b. on-site laundry facilities, kitchens, cooling towers c. on-site laundry facilities, sprinkler systems, cooling towers d. anticipate a complete renovation of the property's plumbing system
B. on-site laundry facilities, kitchens, cooling towers
Which of the following is an example of land-use planning that can be benefit a property economically? a. demolishing existing buildings instead of converting them for reuse b. positioning newly constructed buildings in an effort to reduce energy costs c. retaining a cultural and social fabric by tearing down old buildings d. all of the above
B. positioning newly constructed buildings in an effort to reduce energy costs
Hotels use call accounting systems to: a. monitor telephone usage by managers and employees b. resell telecommunication services to guests c. route energy calls d. place automated wake-up calls
B. resell telecommunication services to guests
Maintenance that pertains to the general unkeep of the property, recurs on a regular basis, and requires minimal training is referred to as? a. emergency or breakdown maintenance b. routine maintenance c. preventive maintenance d. predictive maintenance
B. routine maintenance
Bathroom floors, showers, and tubs should be: a. hazard-coated b. slip-resistant c. tempered d. safety-glazed
B. slip-resistant
Which of the following is not true about a hydraulic elevator system? a. the car is mounted on a giant piston b. counterweights help the elevator move up and down c. oil pumped into a cylinder raises the elevator d. it can only be used in a building of six stories or less
B. the counter weights help the elevator move up and down
The largest portion of the maintenance departments POM expenditure is usually" a. water and sewage charges b. wages and benefits c. operating supplies d. electrical and mechanical equipment
B. wages and benefits
Major renovations are usually done on a ____ cycle. a. 3 years b. 6 years c. 12 to 15 years d. 40 to 50 years
C. 12 to 15 years
The propertys renovation manager should clarify the contractors responsibilities for cleaning up areas of the hotel where construction work has done before signing the: a. Certificate of Occupancy b. construction contract c. Certificate of Substantial Completion d. contractors clean-up waiver
C. Certificate of Substantial Completion
Which of the following statements regarding a building's initial construction and ongoing maintenance costs is true? a. There is little correlation between a building's initial construction cost.... b. one advantage of higher initial construction.. c. the more a building costs initially to construct, the more it generally costs d. none of the above
C. The more a building costs initially to construct, them more it generally costs
Electrical systems consist of: a. a source, a distribution system, and control devices connected to various pieces of equipment b. a feeder system, a distribution system, and control devices connected to various pieces of equipment c. a source, a distribution system, and transformer devices connected to various pieces of equipment d. a source, a utility system, and control devices connected to various pieces of equipment
C. a source, a distribution system, and transformer devices connected to various pieces of equipment
You are the manager of a downtown restaurant. Recently, you have begun having problems with graffiti being sprayed onto the outside mansonry walls of the restaurant. You've just repainted and the place looks great, but you don't want to have to repaint constantly. What can you do to make it easier to clean graffiti off the walls? a. apply a mixture of household bleach, vinegar, and water to the walls b. use an alkaline cleaner c. apply a clear acrylic sealer to the walls d. there is nothing you can do about this problem, beyond repainting when necessary
C. apply a cleat acrylic sealer to the walls
Single-station smoke detectors used in lodging operations differ from most smoke detectors used in residential properties primarily in that they: a. send a louder alarm signal b. are more sensitive to rapid changes in temperatures c. are powered by a dedicated electrical circuit, not by batteries d. contain both a smoke detector and an integral alarm
C. are powered by a dedicated electrical circuit, not by batteries
Facilities benchmarking for establishing goals for quality is based on" a. statistical analysis b. quality milestones c. comparisons d. quality circles
C. comparisons
The major space conditioning need of guestrooms and other spaces in a hotel is: a. heating b. humidifying c. cooling d. dehumidifying
C. cooling
when a concrete slab develops hairline cracks that form a map-like pattern on the slabs surface, the slab is experiencing a condition called: a. spalling b. leaching c. crazing d. scalling
C. crazing
Which of the following types of maintenance has an immediate revenue effect? a. predictive maintenance b. preventive maintenance c. emergency of breakdown maintenance d. routine maintenance
C. emergency of breakdown maintenance
Budgetary responsibility for the POM and utilities expenditures belongs to which of the following departments? a. security b. accounting c. engineering d. rooms
C. engineering
Heat pump water heaters: a. use combustion and require a flue b. transfer heat with less efficiency than electric resistance heaters c. extract heat from an air source and transfer it to water that is being heated d. do all the above
C. extract heat from an air source and transfer it to water that is being heated
The cost to heat water is usually ______ the cost of the water that is heated a. lower than b. the same as c. higher than d. inversely related to
C. higher than
If there is a concern that a proposed environmental initiative might result in negative customer reaction, a hotel general manger should: a. reconfigure the initiative so that is looks different from the original, even though it is essentially the same plan b. rewrite those parts of the initiative perceived as unacceptable to municipal regulators c. involve staff, customers, and the local community in test marketing the initiative d. move forward with the program on the authority of the hotels board-approved environmental awareness
C. involve staff, customers, and the local community in test marketing the initiative
Stairwell pressurization systems are designed to: a. deprive stairwell fire of oxygen for combustion b. draw oxygen away from fires to slow their spread c. keep stairwells relatively free of smoke d. prevent stairwell doors from opening
C. keep stairwells relatively free of smoke
The color rendition of fluorescent lamps is generally ____ that of a incandescent lamps. a. much greater than b. about the same as c. much poorer than d. not measurable in the same terms as
C. much poorer than
Packaged air conditioning units for areas other than guestrooms are generally installed: a. in service rooms adjacent to the rooms being served b. in the central mechanical room of the hotel c. on the roof d. through the wall in each of the areas served
C. on the roof
The billing practice known as a ____ happens when a minimum demand charge for electrical power is based on demand during some peak period of the year, rather than just during the current billing period a. ratchet clause b. fuel clause adjustment c. peak-use surcharge d. level-billing fee
C. peak-use surcharge
A facility life-cycle cost study is a : a. set of drawings illustrating the construction phases involved in a complete gutting of a space b. periodic, rigorous evaluation of a propertys general manger and the owners representative or asset manager, regarding the propertys current marker position c. space-by-space schedule of the projected renovation needs for a given building over a very long time horizon (such as 20 to 30) years d. booklet prepared by the propertys managers, showing the costs involved in upgrading the propertys technical systems(front office accounting system, fire-suppression system and so on) over time (typically 15 to 20 years)
C. space-by-space schedule of the projected renovation needs for a given building over a very long time horizon (such as 20 to 30) years
Which of the following is not a CapEx item? a. replacement and refurbishment of FF&E b. structural changes made to meet the regulatory requirements of the Americans with Disabilities act c. telecommunications trunk line chargers d. renovations of buildings component
C. telecommunications trunk line chargers
Glass sliding doors to balconies, glass patio doors, and glass exit/entrance doors should be made of _______ glass to reduce the chance of injury resulting from broken of shattered glass. a. double-pain b. tinted c. tempered d. flexible
C. tempered
An electrical energy charge (the amount the user must pay for electricity) is based on: a. a calculated estimate of the amount of electricity used, derived from previous years' usage b. square footage of the facility c. the actual metered amount of electricity used by a customer d. a flat per-month rate plus a negotiated amount for usage above and beyond that covered by the flat rate
C. the actual metered amount of electricity used by a customer
The largest back-of-the-house area in most hotels and the one requiring the most design attention is: a. administrative office group b. the maintenance department c. the kitchen and food production area d. receiving and storage
C. the kitchen and food production area
The process for developing a new hotel typically takes approximately: a. six to twelve months b. one to two years c. three to four years d. five to seven years
C. three to four years
Which of the following statements about emergency and breakdown maintenance is true? a. an effective maintenance management system greatly reduces the need for emergency maintenance b. Even the best ongoing maintenance possible will not eliminate all emergency maintenance b. even the best ongoing maintenance possible will not eliminate all emergency maintenance needs c. Emergency and breakdown maintenance tends to be quiet costly d. All of the above
D. All of the above
Which of the following statements regarding a hospitality facilitys wastewater TRUE? a. All water used at facility is disposed of through the propertys sewer system b. wastewater flow in most building applications is pump-driven c. wastewater from the guestrooms and laundries is typically disposed of through the storm sewer system d. municipal sewage treatment systems typically requires a hospitality facility to run its grease-containing
D. Municipal sewage treatment systems typically require a hospitality facility to run its a grease-containing wastewater through a grease separator before discharging into the sewage system
Which of the following is a good electrical maintenance practice? a. when unplugging equipment, pull on the electrical cord rather than the plug b. it is safe to touch a tree or limb that is touching electrical wires c. it is acceptable to store electrical equipment in a damp location d. promptly report malfunctioning electrical equipment so needed repairs can be done
D. Promptly report malfunctioning electrical equipment so needed repairs can be done
the two primary facility-related operating expenses for a hospitality business are: a. land and insurance b.financing fees and professional fees c.accounting services and legal services d. property operation and maintence (POM) and utilities
D. Property operation and maintenance (POM) and utilities
An advantage of using universal parking spaces to comply with the ADA is that: a. no "van accessible" signs are needed b. spaces can accommodate either vans or cars c. access aisles are not required d. a and b
D. a and b
Responsibility for safety and security in a hospitality facility rests with: a. corporate and line management b. the facilities maintenance department c. the safety committee d. all employees
D. all employees
What can managers do to curb the negative attributes of a hotels fleet of vehicles? a. power vehicles with clean fuels such as natural gas b. purchase fuel- efficient vehicles c. implement measures to curtail the use of vehicles d. all of the above
D. all of the above
Which of the following is a consideration when determining whether to repair or replace a piece of equipment? a. the age of the equipment b. the availability c. the effects of repair on equipment efficiency d. all of the above
D. all of the above
Why is it a good idea to hire design professionals for all but the very smallest renovation projects? a. Designers know about the most current construction materials and technology b. Designers can provide the documents needed by local buildings officials c. Designers can make sure the renovation meets building code requirements d. All the above
D. all the above
All of the following provisions are normally included in a maintenance contract except: a. A schedule of frequency of work and specific duties b. a cancellation clause c. specific fees for the work to be done d. automatic renewal
D. automatic renewal
What are some reasons for hospitality business to reduce water usage? a. rising water costs b. governmental restrictions on water usage c. increasing water availability d. both A and B
D. both A and B
A form used for all major pieces of equipment to record important maintenance information is called: a. material safety data sheet b. room data card c. rooms checklist d. equipment data card
D. equipment data card
Which of the following protective devices should be used where water and electricity may both be found (such as bathrooms and spas) a. time-delay circuit breakers b. standard circuit breakers c. fuses d. ground fault circuit interrupts
D. ground fault circuit interrupts
Functions for which the facilities manager has responsibility include all but which of the following? a. contractual and regulatory compliance b. parts inventory and control c. emergency planning and response d. housekeeping service
D. house keeping service
Which of the following actions can reduce energy load? a. keeping accurate energy records b.replacing existing shower heads with high-volume types c. using the least costly energy source d. installing window film
D. installing window film
What is a porte cochere? a. it is the technical name for a main hotel entrance that meets ADAs accessibility requirements b. it is the French name for the back or employee entrance to a hotel c. it is a hotel patio or courtyard typically constructed with paving stones d. it is a canopy designed to protect guests from inclement weather and provide visual emphasis to a hotels main entrance
D. it is a canopy designed to protect guests from inclement weather and provide visual emphasis to a hotels main entrance
Equipment or materials that are functionally, operationally, and aesthetically equivalent to higher-priced items made by different manufacturers are called: a. copy-cat goods b. proxies c. makeshift goods d. knock-offs
D. knock-offs
The most prominent hotel public space is the: a. ballroom b. lounge c. restaurant d. lobby
D. lobby
A ____ is an electrical maintenance equipment device that measures volts, ohms, and current over a wide range. a. hydrometer b. fuse c. cartridge fuse d. multimeter
D. mulitmeter
Color rendition has an effect on the appearance of surfaces within a building. Restaurants should have lamps in their dining areas that give off light in _____ frequencies a. black and brown b. white of bluish c. green and yellow d. red and orange
D. red and orange
You are the facilities manager at a hotel. After a five-hour power outage, the hotels power is restored. To avoid a high demand charge, you should notify your staff to: a. do nothing b. place magnet on the electric meter c. start all equipment back up at once d. start back up in phases
D. start up in phases
In a hotel with electronic locks, the need to retrieve keys is greatly reduced because the combinations of the rooms are changed: a. daily b. every week c. every six months d. when a new guest registers for the room
D. when a new guest registers for the room
