final cis

something that a firm can do well, privets customer benefits, is hard for competitors to imitate, and can be leveraged widely to many products and markets

core competency

developing and managing the project budget - resource planning - cost estimating - cost budgeting - cost control

cost management

Chad comes into the office over the weekend to manage the installation of a system update that will enable users to access updated operating system features

maintenance

Keller is overseeing the conversion of paper-based medical records to HIPAA-compliant EHRs (electronic health records)

mandatory

form of innovation that involves constantly seeking ways to improve business processes and add value to products and services

continuous improvement

While researching available CRM systems, you quickly realize that you won't be able to get all the features you really want. In general, 80% of a system's value comes from 20% of its features. The trick is to identify that most valuable 20%. So before eliminating any reasonable software options from your list, you set up a meeting with key stakeholders to determine the system's

CSFs

Kylie runs a simulated database failure to ensure the failover mechanisms work as expected

testing

Specific, Measurable, Achievable, Realistic, Time-specific are all goals of?

SMART

advantages of ________: - how quickly the company can benefit from the software - technical support typically offered - lower implementation costs

SaaS

disadvantages of _____: - must meet needs - requires stable internet - security and privacy concerns

SaaS

What kind of innovative solution should Nikolett aim for to address the company's problems without alienating their business partners? a. Disruptive b. Sustaining c. Growth d. Radical

b. Sustaining

Which type of project should result in an increase of company revenue? a. Maintenance b. Breakthrough c. Mandatory d. Enhancement

b. Breakthrough

The SWOT analysis is part of which phase in goals-based strategic planning? a. Analyze situation b. Define strategies c. Set direction d. Deploy plan

a. Analyze situation

Which phase of the goals-based strategic planning involves an in-depth analysis of the company and its competitors? a. Analyze situation b. Set direction c. Define strategies d. Deploy plan

a. Analyze situation

If an IS organization focuses on stopping IS redundancies and saving money, it would be considered a _______________. a. Cost center b. Business partner c. Game changer d. Disruptive innovation

a. Cost center

_______________ software can provide a better match to the current work processes of the organization and may provide a potential competitive advantage; however, software development can be extremely costly, and it can take months or even years to complete. a. Custom b. Enterprise c. Off-the-shelf d. Personal productivity

a. Custom

Nikolett's company has proposed a solution that will address all of her client's major concerns. However, she warns that there will be a bit of a learning curve as employees and business partners learn how to use the solution and incorporate it into their own workflows. What factor can Nikolett emphasize with these users to help increase their openness to engaging with this learning process? a. Perceived usefulness b. Perceived ease of use c. Organizational culture d. Soft side of implementation

a. Perceived usefulness

The data modeling reveals a wide variety of data that will need to be incorporated into the system. During the stakeholders' meeting, attendees point out that much of the data is confidential and protected by law. They also raise concerns about system design and which individuals will have the rights to configure system settings, enact and enforce security controls, and conduct security audits. What technique can you suggest that will ensure every individual working on the system will be held accountable to security standards by someone else? a. Segregation of duties b. Data encryption c. Employee background checks d. Disaster recovery preparation

a. Segregation of duties

Which of the following is not a reason to subscribe to on-demand software? a. The software does not need to be scalable. b. Specialized software is needed in a timely fashion. c. The IT staff does not include developers. d. The company has limited storage capacity.

a. The software does not need to be scalable.

The Waterfall approach allows for a high degree of management control, but it does not allow for user interaction with the system until the integration and testing phase, when the system is nearly complete. a. True b. False

a. True

When identifying and selecting projects, an organization does all of the following EXCEPT: a. Assess the risk of using new technologies b. Assess the skill level of the proposed users c. Consider other technological changes that this new project will require d. Calculate the cost of the project and its expected rate of return

b. Assess the skill level of the proposed users

The overall emphasis of the _______________ phase is on gathering data on the existing system, determining the requirements of the new system, considering alternatives within identified constraints, and investigating the feasibility of alternative solutions. a. investigation b. analysis c. design d. construction

b. analysis

The purpose of the system investigation phase is to _______________. a. define what the information system must do to solve the problem or capitalize on the opportunity b. gain a clear understanding of the specifics of the problem to solve or the opportunity to address c. gather data on the existing system and determine the requirements for the new system d. identify, confirm, and prioritize system requirements

b. gain a clear understanding of the specifics of the problem to solve or the opportunity to address

The forming-storming-norming-performing-adjourning model describes: a. the project phases b. how teams form, evolve, and dissolve c. how teams are selected d. management phases of a project

b. how teams form, evolve, and dissolve

The _______________ category of innovation adoption is the first group to try new products and ideas. a. early adopters b. innovators c. late majority d. laggards

b. innovators

The _______________ phase converts the system design into an operational system by coding and testing software programs, creating and loading data into databases, and performing initial program testing. a. system analysis b. system construction c. system implementation d. system testing and integration

b. system construction

Kazia is brought in from another development team to test drive a new database and determine if it will perform as expected

black box testing

Janey works with her team to develop a new encryption algorithm that is resistant to any currently known hacking techniques

breakthrough

Customized software is more likely to be a good match to an organization's needs. A custom application provides the potential to achieve competitive advantage.

build

A software solution can be acquired and deployed relatively quickly. An organization can "test drive" software before acquiring it.

buy

Taj and Mika want to begin with the long-term mission of their company and work backwards to design strategies that will achieve this mission. What kind of strategic planning approach is most appropriate for Taj and Mika at this point in the evolution of their business? a. Porter's Five Forces b. SWOT analysis c. Goals-based d. Issues-based

c. Goals-based

The _______________, _______________, and _______________ must be established before an organization can establish its goals and objectives. a. Values, strategies, projects b. Mission, values, strategies c. Mission, vision, values d. Vision, strategies, projects

c. Mission, vision, values

_______________ software is less risky and leads to quicker deployment; however, maintenance and support costs may become expensive. a. Custom b. Enterprise c. Off-the-shelf d. Personal productivity

c. Off-the-shelf

The primary tool for assessing the software marketplace to determine whether existing packages can meet the organization's needs is the _______________. a. system investigation report b. request for quotation c. RFI d. system design report

c. RFI

Once a solution is selected and developed, the client's business partners are given an extended time frame in which to accept and adapt to the new solution. Nikolett plans to implement some additional adoption incentives after reaching a 50% adoption rate to help re-build momentum for the ________________. a. laggards b. early majority c. late majority d. early adopters

c. late majority

In the Scrum framework, the _______________ is a person who represents the project stakeholders and is responsible for communicating and aligning project priorities between stakeholders and the development team. a. project manager b. Scrum master c. product owner d. project sponsor

c. product owner

A preliminary evaluation of software packages and vendors begins during the _______________ phase when the two or three strongest contenders are identified. a. system investigation b. system design c. system analysis d. feasibility analysis

c. system analysis

Toni purchases three new service cans for her plumbing business and has to pay for the vans to be delivered from out of state

capital expenditures

Victor hires a contractor to renovate the lobby and receptionist areas of his office building

capital expenditures

Many organizations use a Waterfall approach with six phases, including investigation, analysis, design, ___________, integration and testing, and implementation.

construction

Despite their desire for a palatable solution, Nikolett's client does not want the solution's implementation to drag out for months or years. What change approach will best fit this client's needs? a. Continuous improvement b. Kaizen c. Cultural d. BPR

d. BPR

Business value of a proposed project can be which of the following? a. Tangible benefits b. Intangible benefits c. Unstructured benefits d. Both A and B

d. Both A and B

_______________ is the practice of blending the tasks performed by the development and IT operations groups to enable faster and more reliable software releases. a. Scrum b. Extreme programming c. JAD d. DevOps

d. DevOps

In preparation for the meeting with stakeholders, you decide to do some data modeling to illustrate what kinds of data the system will hold and work with. You're not ready to show processes performed on the data yet, but you want these decision makers to understand what data is involved so they can better decide what they want to do with that data. What tool will best help you visually present this information for the stakeholders? a. DFD b. JAD c. DRP d. ERD

d. ERD

Taj and Mika need to collect information, thoughts, and insights from all of the following except: a. customers b. suppliers c. industry experts d. competitors

d. competitors

The five highly interrelated parameters of a project are: a. scope, time, quality, stakeholders, and services b. time, user expectations, quality, Gantt chart, and cost c. quality, cost, services, time, and stakeholders d. cost, time, quality, user expectations, and scope

d. cost, time, quality, user expectations, and scope

According to the Project Management Institute (PMI), project managers must coordinate _______________ areas of expertise. a. three b. five c. seven d. ten

d. ten

_______ is a diagram used to document the processes of the current system or to provide a model of a proposed new system.

data-flow diagram

Ian configures a cloud-hosted database backup that resides in a different data center from the primary database

design

_______ based on strategic planning - analyze the situation - set direction - define strategies - deploy the plan

goals

Sebastian trains users in the Accounting Dept. how to pull reports in the new bookkeeping software

implementation

Kierstin adds the ability to accept cryptocurrency to her restaurant's mobile ordering app

innovation

Kent connects the database to the Web server to determine if the two services will communicate as expected

integration testing

Waverly talks with department mangers to determine if a time clock system that allows employees to clock in using an app on their phones would be helpful in managing employee work schedules

investigation

based strategic planning, beings by identifying and analyzing key issues, setting strategies to address them, and identifying consistent projects and initiatives

issues

Dana buys three prime advertising spots during the broadcast of a highly anticipated sporting event

operating expenses

Max pays an attorney to update his company's standard vendor contract to reflect some recent changes in relevant laws

operating expenses

______ strategic planning, define vision and values and identifies projects and initiatives to achieve the vision while adhering to the values

organic

Activities related to acquisition of goods and/or services for a project from sources outside the performing organization - Plan purchase and acquisition - Plan contracting - Request seller responses - Select seller - Contract administration - Contract closure

procurement management

A ________ is a temporary endeavor undertaken to create a unique product, service, or result.

project

application of knowledge, skills, and techniques to project activities to meet project requirements

project management

set of activities designed to ensure that a project will meet the needs for which it was undertaken

quality management

a process redesign or business process _________, ex: Michael Hammer, radical design of business processes, organizational structures, information systems, and any values of the organization, Ford's radical reduction of acct payable staff by 75%

reengineering

defining an achievable and acceptable completion date

schedule management

defining the work that must be done as part of the project and then controlling the work to stay within the agreed-upon scope

scope management

_______ is an Agile development framework that uses a team-based approach in order to keep the development effort focused and moving quickly.

scrum

all stakeholders must be identified, level of engagement must be managed and monitored

stakeholder analysis

The software can be a more cost-effective solution for small projects and a good fit for temporary needs. Software updates and upgrades are completed by the vendor after being tested for consistency. Technical support is typically available 24/7.

subscribe

- Set of activities involved in building information systems to meet users' needs - Projects can range from small to very large and are conducted in fields as diverse as nuclear science research and video game development

system development

1. mission 2. vision 3. values 4. objectives 5. goals 6. strategies 7. Initiatives, programs, and prjects

the strategic planning pyramid

- Gantt chart: graphical tool used for planning, monitoring, and coordinating projects, essentially a grid listing activities and deadlines - work breakdown structure, outline of work to be done to complete the project

time management

Trey leads a focus group to collect feedback after representatives from each department have experimented with a new point-of-sale system

user acceptance testing

Majel floods a load balancer with traffic to determine at what point it becomes overwhelmed and starts reporting errors

volume testing

Sequential, multistage system process (Next stage cannot begin until results of current stage are reviewed and approved or modified)

waterfall system development process

Investigation, Analysis, Design, Construction, Integration and testing, Implementation

waterfall system phases

With nearly two years of experience under their belts, Taj and Mika are especially interested in identifying and addressing any internal _______ that have emerged and might prevent them from reaching their goals.

weaknesses