Final Exam CIS
Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed
False
A business model describes how a company produces, delivers, and sells a product or service to create wealth
True
A fully digital firm produces only digital goods or services
False
A network requires at least two computers and a shared resource, such as a printer.
False
Business processes are logically related tasks for accomplishing tasks that have been formally encoded by an organization.
False
Intranets allow firms to work easily with third-party suppliers and vendors.
False
Knowledge workers assist with paperwork at all levels of the firm.
False
There are four major business functions: Sales and marketing; manufacturing and production; finance and accounting; and information technology.
False
An IT infrastructure provides the platform on which the firm can build its information systems.
True
Computers are only part of an information system.
True
Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes.
True
The dimensions of information systems are management, organizations, and information technology.
True
UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.
True