Final Exam CIS

Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed

False

A business model describes how a company produces, delivers, and sells a product or service to create wealth

True

A fully digital firm produces only digital goods or services

False

A network requires at least two computers and a shared resource, such as a printer.

False

Business processes are logically related tasks for accomplishing tasks that have been formally encoded by an organization.

False

Intranets allow firms to work easily with third-party suppliers and vendors.

False

Knowledge workers assist with paperwork at all levels of the firm.

False

There are four major business functions: Sales and marketing; manufacturing and production; finance and accounting; and information technology.

False

An IT infrastructure provides the platform on which the firm can build its information systems.

True

Computers are only part of an information system.

True

Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes.

True

The dimensions of information systems are management, organizations, and information technology.

True

UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.

True