Final Exam MIS 180 Chapter 7

Type of tiered infrastructure do all computing resources sit on one computer

1-tier

In what type of tiered infrastructure does the client handle the display and the server handles the request

2-tier

What type of tiered infrastructure is the most common approach used for Web applications

3-tier

What is a hot site?

A fully equipped site that is located away from the organizations site where employees to to after a disaster

Centric measure that determines the precent of callers who hang up while on wait?

Abandon rate

If you subscribes to a company that allowed you to run a database program from its computer, what would this company be called?

Application service provider

What is a baseline value that a system seeks to attain?

Benchmark

What organizational methodology develops detailed guidelines for disaster and recovery efforts

Business continuity plannins

What type of IT infrastructure involves sharing information systems in one central area or mainframe

Centralized

Which type of infrastructure has one or more computers that provide services to other computers?

Client/Server

If you were woring in NV and the main computer in NY sent you a computer application and data you would be using

Client/server

Which of the following is not considered a dominate player in ERP system?

Cognos

Measures the error rate or number of errors per thousand that a info system generates?

Critical success factor

With second generation ERP systems, what type of business emerged?

DSS and EIS

What type of IT infrastructure evolved from users or departments developing their own systems or applications without any central control?

Decentralized

What type of IT infrastructure involves little or no sharing of IT and other computing resources

Decentralized

In what phase of business continuity planning, would you create a disaster recovery plan?

Design

What is a contemporary name for executive information systems

Digital dashboards

Which measurement calculates the cost to your organization from unavailable systems and their potential recovery costs?

Disaster recovery cost curve

If you were working in NJ and all your ERP ran to Phili, you would be using

Distributed

Which type of infrastructure will store applications and information in two or more locations to improve network performance and traffic?

Distributed

Which type of infratructre must determine the location of specific applications and infromation before it can respond to requests from end users or applications?

Distributes

Which category of business application satisfies the SOA philosophy for the end user?

ERP

When did the second generation of ERP systems occur

Early 1980s

MMetric that assesses whether or not the right functions or tasks were executed?

Effectiveness

What type of metric does supply chain management seek to optimize?

Efficiency

Which metric assesses whether or not some function or task is completed the fastest?

Efficiency

Calling and your questions answered immediately

First call resolution (FCR)

The ERP market has been growing at a rate of atleast %30 per year. Why?

Globalization

What was the real significance of fist generation ERP systems?

Greater accuracy with scheduling orders

What does "IT structure benath a structure" include

Hardware, software, and information

What type of analysis evaluates IT assets, their importance to the organization, and their susceptibility to threats?

Impact analysis

What type of analysis considers each threat and builds a worst-case scenario for each?

Impact scenario analysis

What is the main disadvantage of a centralized infrastructure?

Inflexibility

According to the SOA philosophy, what is the most important organizational resource?

Information

What is the term that depicts "the structure beneath a structure?

Infrastructure

With regards to hardware, what does an SOA approach reuire

Integrated and seamless technology platforms

An Service-oriented architecture (SOA) has many advabtages. Which of the following is not one of these?

Is reactive in nature and to wait until technology and changes in the environment are stable

Historically, what do ERP systems replace?

Islands of information and processes

What is the primary advantage to a centralized infrastructure?

It allows for a high degree of control

What is the primary disadvantage of the client/server infrastructure

It off-loads the application programs and information from the server

ERP systems first came onto market during the 1970s. What were these systems called during that time

MAtericals requirements planning (MRP)

Last phase of the business continueity planning process?

Maintenance

According to the authors, what vendor now offers ERP solutions- Great Plaine- to small and medium-sized companies.

Microsoft

What does an IT-enabled SOA philosophy provide the customers of organization?

Multi-channel services, and customizable products and services

Fundamental underlying infrastructure for any IT environment

Networks

Investigating resources, proceses and systems so that you could react in a disaster

Organizational strategic plan

Type of technology that would allow a customer in a SOA environment to connect to any communication

Plug-and-play

Which of the following is not a primary goal of an ERP system within a service-oriented architecture

Provide interoperability between ERP systems within your organization

Which of the following is not a phase in the planning process used for disasters and recovery situations

Reaction

Which infrastructure-centric metric measures how well a system can adapt to increasing

Scalability

Which of the following focuses on the development, use, and reuse of small self-contained blocks of code to meet all the application software needs of an organization?

Service-oriented architecture (SOA)

With regards to information, what does an SOA approach require

Standard format, integrity controls, and no duplicate information are required

Infrastructure-centric that measures down-time of info system

System availability

There are many disadvantages to decentralized infratructures. Which one is not one of these

Systems and software solutions are inflexible

Which of the following statement is true regarding an SOA philosophy about the end uer of IT?

The end user should be thought of in the same way as a customer

What is not a common web-centric metric?

Throghout

IT system was partioned in layers and each layer did something different

Tiered

Which call center metric determines the percentage of calls answered within a specific time frame?

Time service factor

What is not used to measure the success of call centers?

Total hits

What does interoperability refer to?

Two or more computing components sharing information and resources

What Nielsen/Nate rating is used to rank the most populat web sites?

Unique visitors

According to the SOA philospoy, should end users be able to access an organizations computing and information resources from any place theyre currently working?

Yes

Should your telecommunications platform enable you to access a netowrk either wired or wirelessly?

Yes

Can you test a disaster recovery solution before it is implemented?

Yes, you should test the solution and evaluate the IT system

What type of metrics does customers relationship maximize

effectiveness

Which infrastructure-centric metric measures the amount of info that can pass through a system

throughput