Final Exam MIS 180 Chapter 7
Type of tiered infrastructure do all computing resources sit on one computer
1-tier
In what type of tiered infrastructure does the client handle the display and the server handles the request
2-tier
What type of tiered infrastructure is the most common approach used for Web applications
3-tier
What is a hot site?
A fully equipped site that is located away from the organizations site where employees to to after a disaster
Centric measure that determines the precent of callers who hang up while on wait?
Abandon rate
If you subscribes to a company that allowed you to run a database program from its computer, what would this company be called?
Application service provider
What is a baseline value that a system seeks to attain?
Benchmark
What organizational methodology develops detailed guidelines for disaster and recovery efforts
Business continuity plannins
What type of IT infrastructure involves sharing information systems in one central area or mainframe
Centralized
Which type of infrastructure has one or more computers that provide services to other computers?
Client/Server
If you were woring in NV and the main computer in NY sent you a computer application and data you would be using
Client/server
Which of the following is not considered a dominate player in ERP system?
Cognos
Measures the error rate or number of errors per thousand that a info system generates?
Critical success factor
With second generation ERP systems, what type of business emerged?
DSS and EIS
What type of IT infrastructure evolved from users or departments developing their own systems or applications without any central control?
Decentralized
What type of IT infrastructure involves little or no sharing of IT and other computing resources
Decentralized
In what phase of business continuity planning, would you create a disaster recovery plan?
Design
What is a contemporary name for executive information systems
Digital dashboards
Which measurement calculates the cost to your organization from unavailable systems and their potential recovery costs?
Disaster recovery cost curve
If you were working in NJ and all your ERP ran to Phili, you would be using
Distributed
Which type of infrastructure will store applications and information in two or more locations to improve network performance and traffic?
Distributed
Which type of infratructre must determine the location of specific applications and infromation before it can respond to requests from end users or applications?
Distributes
Which category of business application satisfies the SOA philosophy for the end user?
ERP
When did the second generation of ERP systems occur
Early 1980s
MMetric that assesses whether or not the right functions or tasks were executed?
Effectiveness
What type of metric does supply chain management seek to optimize?
Efficiency
Which metric assesses whether or not some function or task is completed the fastest?
Efficiency
Calling and your questions answered immediately
First call resolution (FCR)
The ERP market has been growing at a rate of atleast %30 per year. Why?
Globalization
What was the real significance of fist generation ERP systems?
Greater accuracy with scheduling orders
What does "IT structure benath a structure" include
Hardware, software, and information
What type of analysis evaluates IT assets, their importance to the organization, and their susceptibility to threats?
Impact analysis
What type of analysis considers each threat and builds a worst-case scenario for each?
Impact scenario analysis
What is the main disadvantage of a centralized infrastructure?
Inflexibility
According to the SOA philosophy, what is the most important organizational resource?
Information
What is the term that depicts "the structure beneath a structure?
Infrastructure
With regards to hardware, what does an SOA approach reuire
Integrated and seamless technology platforms
An Service-oriented architecture (SOA) has many advabtages. Which of the following is not one of these?
Is reactive in nature and to wait until technology and changes in the environment are stable
Historically, what do ERP systems replace?
Islands of information and processes
What is the primary advantage to a centralized infrastructure?
It allows for a high degree of control
What is the primary disadvantage of the client/server infrastructure
It off-loads the application programs and information from the server
ERP systems first came onto market during the 1970s. What were these systems called during that time
MAtericals requirements planning (MRP)
Last phase of the business continueity planning process?
Maintenance
According to the authors, what vendor now offers ERP solutions- Great Plaine- to small and medium-sized companies.
Microsoft
What does an IT-enabled SOA philosophy provide the customers of organization?
Multi-channel services, and customizable products and services
Fundamental underlying infrastructure for any IT environment
Networks
Investigating resources, proceses and systems so that you could react in a disaster
Organizational strategic plan
Type of technology that would allow a customer in a SOA environment to connect to any communication
Plug-and-play
Which of the following is not a primary goal of an ERP system within a service-oriented architecture
Provide interoperability between ERP systems within your organization
Which of the following is not a phase in the planning process used for disasters and recovery situations
Reaction
Which infrastructure-centric metric measures how well a system can adapt to increasing
Scalability
Which of the following focuses on the development, use, and reuse of small self-contained blocks of code to meet all the application software needs of an organization?
Service-oriented architecture (SOA)
With regards to information, what does an SOA approach require
Standard format, integrity controls, and no duplicate information are required
Infrastructure-centric that measures down-time of info system
System availability
There are many disadvantages to decentralized infratructures. Which one is not one of these
Systems and software solutions are inflexible
Which of the following statement is true regarding an SOA philosophy about the end uer of IT?
The end user should be thought of in the same way as a customer
What is not a common web-centric metric?
Throghout
IT system was partioned in layers and each layer did something different
Tiered
Which call center metric determines the percentage of calls answered within a specific time frame?
Time service factor
What is not used to measure the success of call centers?
Total hits
What does interoperability refer to?
Two or more computing components sharing information and resources
What Nielsen/Nate rating is used to rank the most populat web sites?
Unique visitors
According to the SOA philospoy, should end users be able to access an organizations computing and information resources from any place theyre currently working?
Yes
Should your telecommunications platform enable you to access a netowrk either wired or wirelessly?
Yes
Can you test a disaster recovery solution before it is implemented?
Yes, you should test the solution and evaluate the IT system
What type of metrics does customers relationship maximize
effectiveness
Which infrastructure-centric metric measures the amount of info that can pass through a system
throughput