Final IT Test

6. Beginning with Windows Vista, you can access this entire menu of software tools that you can use outside of Windows if it fails to start up.

A. System Recovery Options

10. Which port is the correct one for Hypertext Transfer Protocol (HTTP) and Web page transmission to a browser?

A. TCP 80

9. A customer reports that the computer spontaneously reboots and sometimes will not start at all. Furthermore, even when the computer does start, the fan does not make as much noise as before. What is the likely cause of these problems?

A. The power supply

4. Reorder the following troubleshooting steps from the least intrusive to the most intrusive.

B. Check for proper connections to external devices.

18. What component in a laser printer could be the source of a repeated pattern of speckles?

B. Drum

19. When a ghost image from a previous page occurs on subsequent pages printed on a laser printer, what component is a probable source of the problem?

B. Drum

4. Which stage in the laser printing process is responsible for creating a permanent nonsmearing image?

B. Fusing

11. What protocol used on the Internet is concerned with the logical addressing of hosts?

B. IP

12. If an encrypted file is moved or copied into an unencrypted folder on an NTFS volume, which of the following will occur?

B. It will remain encrypted.

9. What simple rule does Windows apply to inherited NTFS permissions to determine effective permissions?

B. Least restrictive applies.

4. What is the type of network that connects many private networks in one metropolitan community?

B. MAN

16. How can you control Windows' automatic behavior after a Stop error?

B. Modify System Failure settings.

16. Which of the following commands will map G: to the root of drive C: on a laptop called PC424?

B. NET USE G: \\PC424\C$

12. What protocol adds the old Microsoft naming system to TCP/IP?

B. NetBIOS

2. What should you do before making any changes to a computer?

D. If no recent backup of data and/or the operating system exists, perform a backup.

17. What are the direct consequences of forgetting the password on the System Settings menu?

D. Inability to access the System Settings menu.

5. What type of printer applies wet ink to paper?

D. Inkjet

10. What can cause an application to fail to start without issuing an error message?

D. Insufficient memory

13. What GUI tool will allow you to modify and test Windows startup configuration settings without having to alter them directly? Once you are satisfied, you can use this tool to make the settings permanent.

D. MSCONFIG

17. What should you enable and configure to restrict access to a device by requiring a login using a pattern (screen gestures you choose), a PIN, or password?

D. Passcode lock

12. What additional settings for security protocols may be needed to configure some email accounts?

D. Port and SSL settings

10. Which of the following is a Windows 7 and Windows 8 tool for viewing and centrally administering all local and network printers?

D. Print Management

8. Which of the following is a Run line tool that should only be used when you cannot make a change to system settings by any other means?

D. REGEDIT

3. A typical mobile device uses this component for local storage.

D. SSD

13. What divides an IP address into its host ID and network ID components?

D. Subnet mask

5. Your home network consists of a Windows XP Professional computer and two Windows 7 Home Premium computers. You would like to share music and video files among all computers. What should you configure?

Workgroup

5. You want to narrow down the source of a problem to one of what two broad categories?

D. Hardware or software

9. Which of the following would you use to turn on sharing local printers in a HomeGroup?

D. HomeGroup applet

4. Last Known Good (LKG) only works within a narrow window of opportunity that ends when the following occurs.

A. A user logs on.

7. What Windows GUI tool can you use to install a non-plug and play printer?

A. Add Printer Wizard

16. Which of the following statements is true?

A. Apple iOS automatically updates.

8. What type of service is not available on a typical tablet?

A. Cellular voice

20. Of all the possible solutions for "garbage" printing, these two are the first ones you should try. Select the two correct answers.

A. Check for loose data cable.

15. A packet with a destination address not on the local network will be sent to the address identified by which label in the IP configuration?

A. Default gateway

8. What permission, applied directly to a file, defeats inheritance?

A. Deny

6. Which of the following is usually the slowest WAN connection?

A. Dial-up

14. What can contribute to static build-up in a printer?

A. Dust

19. Which of the following can cause flickering on a CRT display?

A. EMI

9. What is the correct order for pairing Bluetooth devices?

A. Enter a PIN or confirm a code. 4 B. Enable pairing. 3 Let the devices discover each other. 2 Enable Bluetooth. 1

7. After you apply and test a solution, what should you have the user do as part of evaluating the solution? Select all that apply.

A. First, restart the computer and device (if appropriate).

20. A Wii game console is an example of this type of network hardware.

A. Internet appliance

5. If you want to use an app that employs geotracking of your mobile device, you must enable this type of service on the device.

A. Locator

7. What Run box command opens up a GUI utility with a lot of information about the computer and its Windows installation, including memory, processor, Windows version, and more?

A. MSINFO32

11. When a user connects over a network to a file share, how are the effective NTFS permissions and the share permissions combined for that user?

A. Most restrictive.

16. What component on an inkjet printer may clog with ink?

A. Nozzles

17. Which of the following is a possible cause of a display suddenly shutting down?

A. Overheating

1. Which of the following is an advanced hardware diagnostics tool that you insert into an expansion slot?

A. POST card

17. Which of the following is not a network medium?

A. Plenum

4. When someone enables sharing of documents in a HomeGroup, what is actually shared from that person's computer?

A. Public Documents

11. Your computer consistently loses its date and time settings. Which procedure will you use to solve the problem?

A. Replace the battery.

14. If you upgrade a device driver only to find it causes problems, use this feature in Device Manager to return to the old device driver.

A. Roll Back Driver

19. Thousands of this type of device exist on the Internet between networks, direct the traffic of the Internet using the destination IP address of each packet, and pass the packets to their destinations along the interconnected networks of the Internet.

A. Router

3. Which editions of Windows 7 can join a HomeGroup? (Choose all that apply.)

A. Ultimate B. Home Premium C. Professional D. Enterprise

19. What Apple service will allow you to both back up your mobile device data and perform a remote wipe?

A. iCloud

5. Of the following technologies, which is downward compatible with 802.11b?

B. 802.11g

2. Which of the following statements is true about a LAN versus a WAN?

B. A WAN spans a greater distance than a LAN.

2. What component in most mobile devices is responsible for the screen orientation feature that keeps the image upright no matter how the device is rotated?

B. Accelerometer

2. Where can you access Safe Mode?

B. Advanced Boot Options menu

10. What mode on mobile devices turns off all RF broadcasts?

B. Airplane

15. Which of the following statements is false?

B. Antivirus software is available for iOS.

8. What important configuration task must you perform on a network printer before it will be recognized on the network?

B. Assign an IP address.

5. This Windows XP recovery tool creates a backup of the entire system partition, as well as a boot disk to start the recovery process.

B. Automated System Recovery

16. Which of the following questions about CAT5 vs. CAT5e vs. CAT6 cable speed and length is correct?

B. CAT6 cable can transmit 10 Gbps.

20. Which cleaning product blows dirt and dust out of PC components?

B. Canned compressed air

7. When you purchase a smartphone, it has this type of connection configured for you.

B. Cell

15. Where does System Restore store its restore points?

B. On the local hard disk

20. Taken together, when you are tasked with centrally handling updates to OSs and apps, as well as to firmware and device drivers, for computers in an organization of any size, what is the name for this overall responsibility?

B. Patch management

14. A NIC has this type of a permanent address assigned to it by the manufacturer.

B. Physical address

10. Which of the following is the safest and easiest device for measuring the voltage output from a power supply?

B. Power supply tester

11. What should you do after installing a maintenance kit in a laser printer?

B. Reset the page count.

1. All but one of the following is a quick fix that you should at least consider before further investigation of a problem. Select the quick fix.

B. Restore a system image

7. What strategy should you use when setting NTFS permissions? Hint: This is an application of the principle of least privilege.

B. Set the most restrictive level that still allows users to accomplish their work.

13. When a print job will not print, check to see if this Windows service is still holding it in its queue.

B. Spooler

12. What GUI tool will you use to stop an application that is not responding to mouse and keyboard commands?

B. Task Manager

3. According to troubleshooting theory, what should you do after establishing a theory of probably cause?

B. Test the theory to determine the cause.

17. What is a possible source of a problem causing blank pages to print out on a laser printer?

B. Transfer corona wire

15. Jerome is the IT director for Acme. He must dispose of used hard drives and is concerned about sensitive data that may have been stored on them in the past. What should Jerome do to ensure the data is not recoverable?

B. Wipe the hard disks.

9. Which statement describing IPv4 vs. IPv6 differences is correct?

C. IPv4 uses 32-bit addressing, while IPv6 uses 128-bit addressing.

10. What is the recommended order of tasks for creating shares and applying permissions?

C. Apply NTFS permissions, create the share, and apply share-level permissions.

3. Which of the following is a PAN technology?

C. Bluetooth

7. Which of the following WAN technologies uses a network originally created for television transmissions?

C. Cable

1. Current mobile devices use this type of touch screen that detects the human touch.

C. Capacitive

14. Your video display is blank. Which of the following should you do first?

C. Check the power and data cables.

11. What mode can you try to allow a legacy application to run well in Windows Vista?

C. Compatibility Mode

16. Which of the following is a possible cause of a display going into low-resolution VGA Mode?

C. Corrupt video driver

19. What utility should I run to free up more disk space before using Disk Defragmenter on a drive?

C. Disk Cleanup

11. What information do you need to configure your mobile device to connect to a Gmail account?

C. Email address and password

18. If you enable this on an iOS device, a drastic measure will be taken after ten failed passcode attempts.

C. Erase Data

18. Which type of cable uses ST, SC, LC, or MT-RJ connectors?

C. Fiber-optic

15. You have shared a printer on your Windows 7 computer, and the Windows clients on your network can connect and print, but your Apple computer running Mac OS X cannot. What service should you enable on your Windows 7 computer?

C. LPD

8. Which of the following is a term that describes the amount of time it takes a packet to travel from one point to another?

C. Latency

20. Enable this service on your device, and you can find it after it has been lost or stolen using a locator app to tell you where it is.

C. Location

13. What type of email service is internally maintained for an organization's employees and all accounts are centrally administered by the organization's email administrator?

C. Microsoft Exchange

19. You discover that a Windows XP computer on your network is sharing files with others, but only has FAT32 on the sole disk volume, C:. You want to assign a variety of permissions to the five people accessing this computer for which you need NTFS. What is the quickest solution that will not destroy data?

C. Open a Command Prompt and enter convert c: /fs:ntfs.

4. What three words best describe a major difference between the two most popular mobile operating systems, Google Android and Apple iOS?

C. Open versus closed

6. What is the unit of measure used to describe the size of droplets created by the nozzles in an inkjet printer?

C. Picoliter

2. Which network location, when selected in Windows 7, will cause Windows to disable both Network Discovery and HomeGroup?

C. Public

18. Because users frequently forget their passwords, administrators have the right to take this action.

C. Reset the password.

18. What command-line tool can you use to repair the DLL cache?

C. SFC

17. After receiving an error message in Windows, you searched for the error message using the Help program and the Microsoft Knowledge Base. It failed to find a solution. What should you do now?

C. Search the Internet using the error message.

6. How do you narrow down the problem to one hardware component?

C. Swap each suspect component with a known good one.

13. Which of the following symptoms is not caused by a RAM error?

C. The system reports a read/write failure.

8. What should you do if you are unsure if a problem is limited to the single application that was in use at the time the problem occurred?

C. Use more than one application to perform the actions that resulted in the problem.

9. If a Windows XP application will not run in Compatibility Mode in Windows 7, what can you try next?

C. Windows XP Mode

14. Which of the following identifies the administrative share that points to the system root folder?

C. \\computername\admin$

3. In what startup mode should you attempt to start Windows after making a change to the video settings that result in the Windows GUI not displaying properly, making it impossible to work in the GUI?

D. Enable VGA Mode/Enable Low-resolution Video

3. In what stage of the laser printing process does a laser beam place an image on the photosensitive drum?

D. Exposing

6. Where can you find apps for an iOS device?

D. Apple Store

13. Which encryption feature comes with the Ultimate and Enterprise editions of Windows Vista and Windows 7, as well as Windows 8 Pro, and encrypts an entire volume?

D. BitLocker

18. Which of the following corrects display color problems?

D. Calibration

15. A user reports that the mouse pointer does not move smoothly across the screen. Which of the following is most likely to remedy the problem?

D. Clean the mouse.

12. What simple maintenance task for printers helps maintain high-quality results?

D. Cleaning

6. A tax auditor is at your office for the next three days. She requires access to resources stored on servers in your AD domain. What should you do to grant her access to those resources she needs?

D. Create an AD account for her, grant permissions, and set the account expiration date to four days in the future.

1. You are the Windows technician for a large organization. An employee, Francesca, brings her personal laptop with Windows 7 Starter edition to work but cannot create a HomeGroup. Which of the following is the cause?

D. Wrong Windows 7 edition.

14. Which of the following is not a connection type for syncing a mobile device?

Ethernet

12. Which component is typically associated with a 3xx BIOS error code?

Keyboard

What type of printer is the most often-used shared network printer in businesses?

Laser

1. Which network topology directly connects each device on a network to every other device?

Mesh

What is a common use for impact printers?

Multi part forms

20. If you find yourself locked out of the administrative screens on your WAP/broadband router because someone has changed the administrator password, what should you do? All of the following are correct; you must put them in the correct order.

Reset the WAP. 1 Configure appropriate security settings. 2 Assign a strong password. 3 Change the administrator user name. 4