Florida Fire Officer 2 - Study Guide

When a company-level fire officer assumes command in a command mode, why would the crew assigned to that fire officer stay with the fire officer? A. to fill the command staff positions B. to set up rehab C. incase they revert to fast-attack mode D. maintain accountability

A. to fill the command staff positions

Followers should perform a self-assessment of their ability to function as part of a team. The self-assessment should consider four critical areas: physical condition, mental condition, attitude, and _____________. A. understanding of human behavior B. work ethic C. skills D. knowledge

A. understanding of human behavior

What can a fire officer use to assist with making standard decisions in a consistent manner? A. use a checklist B. obtain an assistant C. radio for assistance from the fire chief D. memorize ABC's

A. use a checklist

What is one specific situation in which fire officers must behave as Theory X managers? A. when operating at a fire B. when making station assignments C. when off-duty D. when collaborating with other officers

A. when operating at a fire

What is the first step in brainstorming? A. writing out the problem statement B. qualifying each of the prospective attendees C. interviewing witnesses D. choosing a problem-solving tactical strategy

A. writing out the problem statement

_____ is the process of imparting knowledge of skill through systematic instruction. A. Teaching B. Education C. Learning D. Assimilating

B Education

Management is the science of using __________ to achieve __________. A. presented inputs, requested outputs B. available resources, desired results C. what is, what is not D. what we know, what we want

B available resources, desired results

What does the "D" stand for in the ABCD of public education course design? A. diversion B. degree C. determination D. diversity

B degree

How are the air time ratings for SCBA determined? A) They are based on the air consumption of an individual engaged in vigorous physical labor. B) They are based on the air consumption of an individual at rest. C) They are based on a theoretical metabolic formula. D) They are based on extrapolations from animal experiments.

B) They are based on the air consumption of an individual at rest.

How long is the CERT course? A. 1 semester B. 22 hours C. 8 hours D. 2 hours

B. 22 hours

According to the June 2007 document published by the NFPA Fire analysis and research division, the number of fire fighters dying on duty decreased ____during a 30 year retrospective analysis of fatalities between 1970s and 2000s. A. 10% B. 30% C. 50% D. 0%

B. 30%

The 2007 NFPA report on firefighter fatalities noted that of the 89 fatalities that year, _________ occurred on the fire ground. A. 13 B. 38 C. 52 D. 86

B. 38

The 2007 NFPA report on firefighters fatalities noted that of the 89 fatalities that year, _______ occured on the fire ground. A. 13 B. 38 C. 52 D. 86

B. 38

On a live fire training evolution, each handling is required to flow a minimum of how many gallons per minute? A. 75 GPM B. 95 GPM C. 125 GPM D. 150 GPM

B. 95 GPM

According to James Reason, unsafe acts committed by people who are in direct contact with the situation or system are classified as what type of failure? A. passive B. active C. known D. unknown

B. Active

There are several things a department might do as part of compliance with a consent decree. What is one such thing? A. Publish a journal of activities B. Engage in community outreach C. Seek out only domestic vendors D. Reduce the services they render

B. Engage in community outreach

What location designator is given to the exposure to the left of the front side of the building? A. Exposure 1 B. Exposure B C. Exposure L D. Exposure D

B. Exposure B

Which of the following is the minimum level of training to become a managing fire officer? A. FO1 B. FO2 C. Fire Inspector 2 D. Fire Instructor 2

B. FO2

A competent ignition source has three components; generation, transmission, and _____________. A. relation B. heating C. contact D. transfer

B. Heating

_______________ is the complex system of inherent attributes that determines a person's moral and ethical actions and reactions. A. Honor B. Integrity C. Veracity D. Reliability

B. Integrity

In end-of-class testing written or practical? A. It must include both B. It can be either C. It is practical only. D. It is written only

B. It can be either

What is one of the three recommended activities for fire fighters to work effectively with their supervisors? A. Treat your supervisor as a last resort resource B. Keep your supervisor informed C. Leave your supervisor feeling good D. Let the results of your work speak for you

B. Keep your supervisor informed

What term does the International Association of Fire Chiefs use for a Fire Officer II? A. Station officer B. Managing Fire Officer C. Supervising Fire Officer D. Administrative Line Officer

B. Managing Fire Officer

What city began the first organized instruction of fire officers in 1869? A. Chicago B. NYC C. Boston D. Philly

B. NYC

Are strikes by state or municipal workers legal? A. No, they are not legal anywhere B. No, in most places they are illegal C. Yes, in most places they are legal D. Yes, they are legal everywhere

B. No, in most places they are illegal

If fire officers have the authority to solve a given problem that has come up, what should they do about involving their supervisors first? A. They should not act at all until they cleared their intention with their supervisor and set up a joint action by both officers B. Nothing, they should go ahead and make a decision C. They should act, but copy their action to their supervisor D. They should notify their supervisor of their intention to act and await a positive response prior to acting.

B. Nothing, they should go ahead and make a decision

What agency mandates early blood bore pathogens training in the fire service? A. USFA B. OSHA C. FSTC D. USDOT

B. OSHA

What Act enacted in 1883 established the civil service system in the federal government? A. Stafford Act B. Pendleton Act C. Civil Service Act D. Firefighter Act

B. Pendleton Act

What famous California measure was passed by voters to stop the trend of dramatic increases in property taxes in 1978? A. Homestead Exemption Act B. Proposition 13 C. Taft-Hartley Act D. Title VI

B. Proposition 13

According to Taylor, ________ calls for optimizing the ways tasks are performed and simplifying the jobs so workers could be trained to perform a specialized sequence of motions in the one "best" way. A. Task Management B. Scientific Management C. Humanistic Management D. Specialized Management

B. Scientific Management

At what step in the annual evaluation process can the employee review and comment on the evaluation? A. Step 1 B. Step 2 C. Step 3 D. Never

B. Step 2

What is done periodically to validate and update the job description and the KSA technical worksheet associated with a given position? A. entry and exit interviews are conducted with personnel passing through the position B. The frequency and importance of a wide range of job tasks are ranked C. Supervisors are polled as to satisfaction with the training of their employees D. Employees are polled as to satisfaction with the guidance and leadership of their supervisors

B. The frequency and importance of a wide range of job tasks are ranked

In the 5-step process of decision-making, once a solution is selected, what happens next? A. The solution must be brainstormed B. The solution must be implemented C. The outcomes must be brainstormed D. Alternative solutions must be generated

B. The solution must be implemented

How does diversity affect fire departments? A. They should be sensitive to the diversity of the community B. Their goal should be to reflect the diversity of the community in their workforce C. They should provide training in the cultural expectations that vary with a diverse community D. They should tailor their service to meet the culturally diverse needs of the community

B. Their goal should be to reflect the diversity of the community in their workforce

How widely, if at all, do new firefighters differ in the knowledge and skills they bring to the job? A. They do not vary at all, all entry level firefighters must have completed the same specific training, no matter where in the US or Canada they are located. B. They vary widely, from a few hours of orientation to NFPA 1001 certification as a firefighter C. They may vary slightly, as in whether or not they have woodland training etc, but the basics are inform everywhere D. They vary considerably in when and where they use SCBA, but most other things are consistent

B. They vary widely, from a few hours of orientation to NFPA 1001 certification as a firefighter

The sound attitude believes in "what is right" rather than _________. A. What is wrong B. Who is right C. getting done D. passing the buck

B. Who is right

In an interior attack, should fire officers be able to see all their company members at all times? A. No B. Yes C. No, not all unless it is an incident situation D. Yes, but only if it is in a confided space.

B. Yes

Is there any connection between depth of char and point of origin? A. Yes, the cracklier the char, the closer the surface was to facing 90 degrees from the direction of the origin B. Yes, the deeper the char, the closer that material was to the origin C. Yes, sooty char means it was far from the origin D. No

B. Yes, the deeper the char, the closer the material was to the point of origin

Is there any relationship between the number of senses engaged in a lesson and the student's retention of the material? A. Yes, the fewer the better B. Yes, the more the better C. Yes, two is optimal D. No, there is non such relationship

B. Yes, the more the better

What is CRM? A) a self-help program B) a behavioral modification training system C) a management tool for comparing the output to input D) a series of techniques designed to self-automate a previously supervised activity

B. a behavioral modification training system

Part of a pre-incident plan is a report, in written format, containing various sections. What must be maintained in these reports? A. names of those who gathered data and prepared the reports B. a consistent standard format C. names of those who prepared the reports only D. disclaimer language in case the document is later subpoenaed

B. a consistent, standard format

An assessment center candidate should be prepared to make one of two types of simulated verbal presentations. What is one of those? A. an appearance in court under adversarial conditions B. a presentation to civilians about a fire department practice C. a defense of a department policy to a panel of commissioners D. a welcoming speech to a group of new hires as a chief

B. a presentation to civilians about a fire department practice

Under the heading Special Reports, what is one of the two types of such reports that fire officers are most often called upon to make? A. an amended run report B. a recommendation report C. a statement of elicited testimony D. a probationary plan

B. a recommendation report

When conducting an incident review for an incident involving a building fire, the process should begin with ________. A. the initial 911 call B. a review of the building C. the first arriving fire officer D. the first officer entering the structure

B. a review of the building

A near-miss, fire-ground problem or performance deficiency are all indicators of a need for ______________. A. SOP review B. additional training C. revised tactics D. additional firefighters

B. additional training

What can a fire department do to reinforce the basic training that volunteers receive during the initial CERT training program? A. pass out newsletters B. administer periodic refresher training C. send them to advanced firefighting course D. nothing extra is needed

B. administer periodic refresher training

Who determine a need for focused training? A. Firefighters B. an officer or the department C. a board of instructors D. a curriculum committee

B. an officer or the department

How does CRM view human error? A) as an everyday part of life B) as usually avoidable C) as completely avoidable D) as a rare, almost unnoteworthy, occurrence

B. as usually avoidable

What does the "A" stand for in ABCD of public education course design? A. airway B. audience C. automatic D. assumptions

B. audience

Management is the science of using __________ to achieve __________. A. presented inputs / requested outputs B. available resources / desired results C. what is / what is not D. what we know / what we want

B. available resources / desired results

Leaders will always be in charge, however, in order to be effective in a CRM environment, they must also ______. A. become proficient in group-problem-solving B. be open to suggestion and constructive criticism C. establish ready-to-go panic sequences D. let subordinates take turns leading

B. be open to suggestion and constructive criticism

How is positive discipline reinforced? A. by rewarding the desired performance each and every time it occurs B. by recognizing improved performance and rewarding excellent performance C. by informing the entire company of the recipients good work D. by equally punishing any failure to maintain the desired performance that is being rewarded

B. by recognizing improved performance and rewarding excellent performance

CRM advocates speak directly, yet in a manner that does not _____________________. A. preempt the receiver's opportunity to make the connection B. challenge the authority of a superior C. forget to include social warm-up or "cushioning" D. introduce facts, not in evidence

B. challenge the authority of a superior

What document is used by Human Resource department to determine the compensation level for a position? A. job description B. class specification C. line item summary D. task list

B. class specification

A formal training program includes both skills practice and what else? A. trial and error B. classroom time C. role play D. innovation

B. classroom time

What is one of the five options available to fire departments if revenues are reduced? A. issue a bond series B. defer scheduled expenditures C. restructure debt package D. hire additional personnel to reduce overtime.

B. defer scheduled expenditures

What was the most common vehicle collision firefighter death scenario in the USFA study? A. working a vehicle wreck in the roadway B. emergency response in a personal vehicle C. emergency response in a departmental vehicle D. non-response driving in a departmental vehicle

B. emergency response in a personal vehicle

Which of the following is NOT a phase is an accident investigation? A. identification and collection of evidence B. employee administration action C. interviewing of witnesses D. written documentation phase

B. employee administration action

_____ is an effective strategy a fire officer can use for positive discipline. A. reward B. empowerment C. mentoring D. favoritism

B. empowerment

A theory Y manger believes that people need to be _____, not _____. A. led, followed B. encouraged, controlled C. threatened, respected D. separated, collected

B. encouraged, controlled

Which of the following is NOT a post-examination promotional consideration? A. freedom from active formal discipline B. endorsement of city manager C. specific certs D. medically qualified

B. endorsement of city manager

The point of origin is usually determined by ____________. A. interviewing owners, witnesses, and bystanders B. examination of fire damage and fire pattern evidence C. using the Iowa volume formula D. using the Fredericton forensic system

B. examination of fire damage and fire pattern evidence

What is the theory called in which people act in a manner that they believe will lead to an outcome they value? A. boomerang theory B. expectancy theory C. planning theory D. return theory

B. expectancy theory

What type of reinforcers can reduce a specific bad behavior? A. extinction and transferral B. extinction and punishment C. punishment and transferral D. transferral and remediation

B. extinction and punishment

Who is generally the first point of contact between the workers and the fire department organization? A. firefighter B. fire officer C. union steward D. mediator

B. fire officer

What is one method of fostering the concept of appropriate workplace behavior? A. firefighters sign a document stating they will obey all rules B. firefighters develop their own set of rules C. fire chiefs briefs all rules and regulations D. post behavior rules one the bulletin board

B. firefighters develop their own set of rules

OSHA requires that anyone who uses SCBA in work assignments must be training in its use and _____. A. vaccinated against TB B. fit-tested in it C. taught to swim in it D. required to drive in it

B. fit-tested in it

What type of interest rate, if any, do bonds pay? A. none B. fixed C. variable D. negative

B. fixed

What type of drawing shows interior views of a building, including rooms, hallways, and cabinets drawn in the correct relationship to each other? A. gradient views B. floor plans C. travel routes D. plot plans

B. floor plans

When determining the fuel that was first ignited as part of the finding the cause of the fire, both the type of fuel and __________must be identified. A. SKU B. form C. weight D. specific gravity

B. form

Which disciplinary action represents an official negative supervisory action at the lowest level of the progressive discipline process? A. informal oral reprimand B. formal written reprimand C. informal written reprimand D. formal oral reprimand

B. formal written reprimand

Bonds can be repaid by collecting a special property tax or through what other means? A. exemption from federal income tax B. future income from the facility C. bond and debenture grants D. federal bond forgiveness

B. future income from the facility

What is the flammable liquid of choice for most amateur arsonists? A. oil B. gasoline C. lighter fluid D. charcoal lighting fluid

B. gasoline

What does the controlling person demonstrate, according to the Blake and Mouton Managerial Grid? A. high concern for results, high concern for people B. high concern for results, low concern for people C. low concern for results, low concern for people D. low concern results, high concern for people

B. high concern for results, low concern for people

A(n) ______ occurs when the parties involved in a strike reach a deadlock during negotiations. A. stalemate B. impasse C. mediation D. arbitration

B. impasse

Leadership can be described as the art of getting someone to do something ____. A. the most efficient way B. in such a way that he or she wants to do it. C. in such a way that the end justifies the means D. as you yourself would have done it

B. in such a way that he or she wants to do it.

What does the "I" stand for CISM? A. intervention B. incident C. initial D. interior

B. incident

What does the "I" stand for in NFIRS? A. initial B. incident C. investigation D. interrogation

B. incident

The IC is responsible for the completion of three strategic priorities. What is one of them? A. preplan assimilation B. incident stabilization C. restoration of property D. determination of cause

B. incident stabilization

The Blake and Mouton Managerial Grid style that represents the lowest level of concern for both results and people is called _____. A. antagonistic B. indifferent C. absolute D. divisive

B. indifferent

Internal memos, emails, instant messages, and messages transmitted via mobile data terminals are examples of ______. A. external communication B. informal communication C. formal communication D. internal communication

B. informal communication

What is the next step after a budget request is authorized to replace a fire engine? A. purchase the engine B. issue a request for proposal C. determine the engine to be replaced D. determine the engine specs

B. issue a request for proposal

What leadership style is best used when working with experienced firefighters on duties that pose little hazard? A. democratic B. laissez-faire C. autocratic D. seminar

B. laissez-faire

In an assessment center role play where a candidate is simulating dealing with a subordinate with an issue, what should the candidate do about control of the interview? A. defer to the subordinate B. maintain control of it C. volley control back and forth, much as in a normal social conversation D. do not thing about it, let control sort itself out

B. maintain control of it

One of Taylor's four principles was to replace rule-of-thumb work methods with___________. A. laissez-faire self-determination by employees B. methods based on scientific study of the tasks C. group collaboration methods of shared labor D> job sharing and individual instruction

B. methods based on scientific study of the tasks

One of Taylor's four principles was to replace rule-of-thumb work methods with A. laissez-faire self-determination by employees B. methods based on the scientific study of the tasks C. group collaboration methods of shared labor D. job sharing and individual instruction

B. methods based on the scientific study of tasks

What is the fire officer's role when using a purchase oder to obtain a service? A. obtain a reimbursement from the budget officer B. minimize the cost C. obtain petty cash to make the purchase D. write the justification for the purchase

B. minimize the cost

A U- or V-shaped fire pattern is also known by what other name? A. smoker's sign B. movement pattern C. arson pattern D. day-sleeper's fire

B. movement pattern

What is progressive discipline? A. moving from discipline to reward B. moving from positive discipline to negative discipline C. moving from conceptual punishment to actual consequence D. handling behavioral acting-out as a request for increased supervision

B. moving from positive discipline to negative discipline

The Wagner-Connery Act of 1035 defined 5 types of unfair labor practices. What is one of those types? A. requiring all employees to join the union B. not hiring union members C. looking the other way while unions collect money from employees D. requiring a majority vote of employees to decide on representation by a union

B. not hiring union members

The Wagner-Connery Act of 1935 defined fire types of unfair labor practices. What is one of those types? A. requiring all employees to join the union B. not hiring union members C. looking the other way while unions collect money from employees D. requiring a majority vote of employees to decide on representation by a union

B. not hiring union members

What is one of the four basic tasks expected of a good fire officer, as reported by the administrative fire officers study? A. training B. notifications C. apparatus checks D. serving on a committee

B. notifications

What position can the incident commander staff with a fire officer who is responsible for focusing on the strategy and tactics to be used? A. planning section chief B. operations section chief C. duty chief D. strike team officer

B. operations section chief

What is one feature that would be included in a decision document? A. line-dot format time line B. options C. past examples D. mistakes

B. options

Progressive fire departments realize it is their responsibility to save the lives and property of their citizens from all types of incidents through what process? A. education B. prevention C. mitigation D. documentation

B. prevention

If a promotion eligibility list is branded, what is typically one of the group headings? A. passed B. qualified C. promoted D. dismissed

B. qualified

In preparing for examination, candidates should be familiar with the materials on the reference reading list, but also, ______________. A. forensic practice B. recent local history C. laws governing arrest D. basic emergency phrases

B. recent local history

What is an effective listening technique that a fire officer should use during an argument? A. take notes B. refrain from commenting until the other person is finished C. answer each comment when it is given D. close the door to the office

B. refrain from commenting until the other person is finished

During the initial size-up, what are the development of tactics and strategies based on? A. fire officer's experience B. resources available C. pre-incident information D. incident commander's knowledge

B. resources available

A fire officer with the responsibility of providing communications and fire fighter rehabilitation would be filling the _________________ role within the logistics section. A. rehab division chief B. service branch director C. medical branch chief D. planning section chief

B. service branch director

The three functions of command that are accomplished as part of the first-arriving fire officer's initial radio report are determine strategy, selecting incident tactics, and _______. A. managing resources B. setting the action plan C. providing scene safety D. coordinating with outside agencies

B. setting the action plan

The IMS command structure should fit the _______. A. org chart B. situation C. CD annex D. operations guide

B. situation

What is one the most important reason for establishing and maintaining an effective incident command structure at every incident? A. show who is in charge B. situational awareness C. mandated by DHS D. justify manpower

B. situational awareness

What type of department would be likely to go to an external source for examination questions? A. larger B. smaller C. all-paid D. combination

B. smaller

Who does the textbook recommend to facilitate a debriefing? A. IC B. Someone not involved in the incident C. first-arriving officer D. training officer

B. someone not involved in the incident

What does the incident commander use to assign resources? A. radios and runners B. tactical priorities and available resources C. tasks and conditions D. strategies and tactics

B. tactical priorities and available resources

What is the term for the division of responsibilities among individual and teams in a manner that allows for their effective accomplishments? A. span of control B. task allocation C. mission analysis D. resource allocation

B. task allocation

Which of the following is NOT a step recommended by the NFPA when dealing with the media? A. Build a strong foundation B. Tell them everything C. Use a proactive approach D. use a measured response

B. tell them everything

When solving the problems, what must be the fire officer's primary focus area? A. personal values B. the best interest of the fire department C. the needs of the complainant D. personal preference

B. the best interest of the fire department

Who is responsible for assigning the needed resources to perform the tactical assignments at an incident? A. the individual company officer B. the incident commander C. the branch logistics division D. the sector officer in charge

B. the incident commander

A goal of an effective fire officer is to push decision-making to ________________. A. the highest possible level B. the lowest possible level C. the next lower level D. the next higher level

B. the lowest possible level

A pre-incident plan should be developed with the goal of being useful in the event of an emergency to the fire department and also to whom? A. the media B. the owner C. the victims D. law enforcement

B. the owner

Many of the early firefighter labor actions in the US were over the establishment of a new system. What system? A. the municipal telegraph box system B. the two-platoon system C. the new automatic sprinkler system D. the volunteer/career pay system

B. the two-platoon system

Who are usually the best people to solve a problem? A. those responsible for the outcome B. those directly involved with it C. people with no direct involvement in it D. a team composed of some without and some within

B. those directly involved with it

Hidden within the assessment center in-basket papers are usually a few surprises, including a few _____________ items. A. illegible B. time sensitive C. slang D. none of the above

B. time sensitive

Other than simply presenting information about a particular building, what is another purpose of pre-incident plans? A. to allow for officer-based code inspections B. to identify in advance suitable strategies, tactics, and actions C. to put a face on the fire department so that the community can see D. to document the history of calls to that building

B. to identify in advance suitable strategies, tactics, and actions

What is the most effective tool a fire officer can use to facilitate change? A. delegation B. transparent communication C. support of workers D. support of management

B. transparent communication

Step _____ initials the formal part of the grievance procedure. A. one B. two C. three D. four

B. two

Which NFPA standard pertains to an emergency services incident management system? A. NFPA 1451 B. NFPA 1500 C. NFPA 1561 D. NFPA 1600

C NFPA 1561

If a promotion eligibility list rank-ordered, how are the candidates typically ranked? A. promotable B. chief, captain, LT C. 1, 2, 3, etc. D. A, B, C, etc

C. 1, 2, 3, etc.

How many days is a supervisor given to reply to a written grievance? A. 5 days B. 7 days C. 10 days D. 14 days

C. 10 days

The Equal Employment Opportunity Act of 1972 includes almost all public and private employers with a minimum number of employees. What is the number? A. 2 B. 7 C. 15 D. 35

C. 15

The Equal Employment Opportunity Act of 1972 includes almost all public and private employers with a minimum number of employers. What is the number? A. 2 B. 7 C. 15 D. 35

C. 15

Fire officers should avoid spending longer than ___ on any one lecture or presentation, as adult learners tend to let their attention drift after that. A. 50 minutes B. 30 to 40 minutes C. 15 to 20 minutes D. 10 to 12 minutes

C. 15 to 20 minutes

According to national statistics ___________ of fires are incendiary. A. 5% B. 10% C. 25% D. 50%

C. 25%

According to the NFPA report, what percentage of firefighters who died from cardiac arrest had a history of cardiac events? A. 50% B. 60% C. 85% D. 100%

C. 85%

Which agency has extensive experience in tracking evacuees? A. National Fire Academy B. Department of Homeland Security C. American Red Cross D. Federal Emergency Management Agency

C. American Red Cross

When Tom Peters described what he saw at a business as "management by walking around," did he mean that in a complimentary or unflattering way? A. unflattering, management should not be out chitchatting with the employees. B. Unflattering, aimless problem-shuffling is not effective problem-solving C. Complimentary, management should know what is going on in the organization D. Neither, it was merely one member in the framework of management problem-solving

C. Complimentary, management should know what is going on inn the organization

What is the evaluation error called in which fire officers evaluate one subordinate against another instead of against the standards? A. Peter to Paul Scheme B. Genini Syndrome C. Contrast Effect D. Reference Error

C. Contrast Effect

_________ is the theory in which employees evacuate the outcomes they receive for their inputs as compared to those that other employees receive for theirs. A. Balance Theory B. Win-win theory C. Equity Theory D. Piecemeal Pay Theory

C. Equity Theory

What can a fire officer do to maintain order in a fire station? A. establish a committee B. provide punishment C. establish rules D. provide rewards

C. Establish rules

What agency establishes the standards for governmental accounting? A. IRS B. Government Standards and Budget Office C. Governmental Accounting Standards Board D. Congress

C. Governmental Accounting Standards Board

What component of ICS outlines the strategic objectives and states how emergency operations will be conducted? A. TACSOP B. SOG C. IAP D. SOP

C. IAP

How can the balance of power between labor and management be described during the twentieth century? A. It has always heavily favored management B. It has unusually favored management slightly C. It has swung back and forth like a pendulum D. It has always heavily favored labor

C. It has swung back and forth like a pendulum

What does Peter Drucker say about questioning the value of any given organizational activity? A. To allow it is the beginning of the organizational unraveling. B. It is of no consequence one way of the other C. It is good to do so, usually once a year D. While it is necessary to function, it can only be done by an organizational outsider

C. It is good to do so, usually once a year

What is the first step in the Lubnau and Okray 5-step model for conducting a successful debriefing? A. What went right? B. What did you do? C. Just the facts D. What went wrong?

C. Just the facts

What NFPA standard covers health-related fitness programs for fire department members? A. NFPA 1500 B. NFPA 1581 C. NFPA 1583 D. NFPA 1591

C. NFPA 1583

Which NFPA standard provides information on pre-incident planning? A. NFPA 1001 B. NFPA 1500 C. NFPA 1620 D. NFPA 1981

C. NFPA 1620

What incident management system followed ICS, FGC, and IMS largely because the 9/11 attacks and gaps in response identified during Hurricane Rita and Katrina? A. NFIRS B. CCCS C. NIMS D. LETC

C. NIMS

What type of fire attack would an incident commander select when he or she believes the benefits of controlling and extinguishing the fire outweigh the risks to firefighters? A. Transitional Attack B. Combination Attack C. Offensive Attack D. Defensive Attack

C. Offensive Attack

Who is the union member appointed or elected to be the first line of labor representation at the workplace? A. station union officer B. union rep C. shop steward D. labor steward

C. Shop Steward

Which of the following behavior models established by Blake and Mouton is the preferred behavior for fire officers to have? A. indifferent B. accommodating C. sound D. controlling

C. Sound

What is one format for documenting employee performance dat to day? A. Z-score B. K-evaluation c. T-account D. B-record

C. T-account

In an enclosed room, when a fire begins, heat and smoke first rise until they hit the ceiling, then spread laterally until they encounter walls. Then what do they do? A. They set up a positive thermal balance B. They churn, disrupting the thermal layering C. They bank down toward the floor D. They compress, creating pre-backdraft conditions

C. They bank down toward the floor

Should volunteer departments have some equivalent process to the formal annual evaluation of career departments? A. Yes, but only if they work routinely with one of more career departments. B. No, not unless they are due first to an air or sea port. C. Yes D. No

C. Yes

What is a good general definition of a problem? A. a person who insist on bing difficult B. a situation that no one can immediately figure out how to resolve C. a difference between the actual state and the desired state D. step on the path of logical deduction

C. a difference between the actual state and the desired state

Changing a plan if necessary should not be viewed as ________. A. automatically necessary B. unavoidable C. a failure D. an option

C. a failure

Who determines whether or not to award accreditation to a given agency? A. The customers B. the board of directors C. a group of impartial experts D. the National Fire Prevention Association

C. a group of impartial experts

What might an incident commander have to do if the need for resources exceeds the capabilities of the fire department and involves numerous agencies? A. establish a unified command B. reassign command staff C. activate the local emergency plan D. relinquish command to the mayor

C. activate the local emergency plan

What is the NRF? A. a board empaneled to oversee the Department of Homeland Security B. a secure communications network C. an all-hazard approach to an incident response D. the GOA hazardous materials investigative branch

C. an all-hazard approach to an incident response

In assessment center role play, if role-players are not simulating a subordinate, who else might they be simulating? A. an organization superior B. a news media reporter C. an angry citizen D. a peer

C. an angry citizen

What sort of act is it, legally, for an employer to stop a union from forming and collecting money? A. an explicit protected one B. a legally neutral one C. an illegal one D. a barley legal one, but one considered "fraught with peril"

C. an illegal one

What is the third step of the four-step method of instruction? A. evaluation B. delegation C. application D. implementation

C. application

How can the strong scoring of a multiple-choice type examination be characterized? A. as quite sophisticated, requiring knowledge of statistics B. as complicated, but accessible to those with moderate math training C. as straightforward D. an unreliable

C. as straightforward

After all investigative possibilities have been exhausted and if there are still two or more potential causes, the fire investigator should the cause of the fire be reported? A. as the most likely of the potential causes B. as the least likely of the potential causes C. as undetermined D. as unreportable

C. as undetermined

What is the first step when developing a specific training program that is not already an existing program or lesson plan? A. obtain materials B. conduct internet search C. assess a need D. establish objectives

C. assess a need

There are many ways to shrink a fire department's labor supply. What is one of the methods preferred by most fire departments? A. transfers B. reduced work week C. attrition D. shorter discipline span

C. attrition

What should a PIO do if he or she sees or hears a news story with inaccurate information? A. call the reporter's boss B. call the reporter and berate him or her C. call the reporter with the correct information D. ignore it, the truth will come out

C. call the reporter with the correct Information

According to Studies of Social Power, what type of power is derived when a firefighter complies with an order to avoid punishment? A. reward B. referent C. coercive D. legitimate

C. coercive

______ is the successful transfer and understanding of a though from on person to another. A. telepathy B. ESP C. communication D. message

C. communication

What trend was started when the NFPA helped standardize firefighter training by publishing the inaugural edition of NFPA 1001, in 1974? A. regional training institutions B. accreditation of training institutions C. consensus standards D. increased professionalism

C. consensus standards

What is one of the best tools to use to improve time efficiency? A. a calendar B. e-mail C. delegation D. staff meetings

C. delegation

Ona class B fire, before beginning foam application, fire officers should determine which kind of foam is needed, and must also _______. A. complete ventilation B. evacuate upwind for non less than 200 ft C. determine how much foam will be needed D. order everyone into Class B protective ensembles

C. determine how much foam will be needed

Attributes of qualities that can be described and measured during a promotional examination are known as __________________. A. quantifiers B. equalizers C. dimensions D. transitions

C. dimensions

What agency enforces the federal laws establishing the civil rights of Americans? A. equal rights agency B. civil rights commission C. equal employment opportunity commission D. federal bureau of investigation

C. equal employment opportunity commission

What kind of behavior can be described as consistent with the department's core values, mission statement, and value statements? A. blind obedience B. moral imperative C. ethical behavior D. assimilative conduct

C. ethical behavior

What are the most common activities being performed when firefighters are injured? A. responding to calls and returning from them B. training C. extinguishing fires and suppression support D. routine station tasks

C. extinguishing fires and suppression support

If the cause of a fire is determined to be related to some malfunction that occurred within a device or system, then a ________________ is performed to identify what happened and why. A. risk/benefit analysis B. effect procedure C. failure analysis D. cui bono se

C. failure analysis

When determining the material first ignited, the type of material is the nature of the material itself, such as cotton. The _____ tells how the material is used. A. form of use B. material potential C. form of material D. material use

C. form of material

Which of the following types of communication is archived as a permanent file? A. external communication B. informal communication C. formal communication D. internal communication

C. formal communication

According to James Page, there are three distinct roles a company officer performs as part of his duties. Which of the following is NOT one of this roles? A. supervisor B. commander C. friend D. trainer

C. friend

In the five-step process of decision-making, what step comes right before "select solution" A. evaluate the problem B. identify those effected C. generate alternate solutions D. define the result

C. generate alternate solutions

What is the first step when establishing a local public education program? A. identify existing programs B. identify the instructor C. identify the fire or life-safety problem D. identify the population to be instructed

C. identify the fire or life-safety problem

In addition to meeting regulatory requirements, how can records of accidents be used? A. identifying accident-prone employees B. insurance reporting C. identifying trends D. employee administrative action

C. identifying trends

Who determines when it is safe to reduce the level of PPE at an incident scene? A. Safety officer only B. safety officer and company officer C. incident commander and safety officer D. incident commander and company officer

C. incident commander and safety officer

The laissez-faire leadership style moves the decision making from fire officers to the ____. A. next notch in the chain of command B. top of the chain of command C. individual firefighters D. customers

C. individual firefighters

Psychomotor skills fall into one of four categories. What is one of them? A. trial and error B. generic C. initial D. specific

C. initial

What type of emergency incident simulation format is complex and expensive? A. written B. verbal question C. interactive emergency scene simulation D. emergency response exercise

C. interactive emergency scene simulation

Taylor's unflattering characterization of workers viewed them as cheap, stupid, and _________. A. dishonest B. disloyal C. interchangeable D. untrainable

C. interchangeable

What is the trend, if any, in the rate of firefighter death while responding calls in recent years? A. There is no trend, it varies widely from year to year without apparent pattern B. It is remaining level C. It is increasing D. it is decreasing

C. it is increasing

CRM does not advocate or support any abandonment of ______________________. A. earlier error-management models B. delegation of assignments C. legitimate authority D. personal vision

C. legitimate authority

What is one of the positions on the command staff? A. staging officer B. information officer C. logistics officer D. planning officer

C. logistics officer

According to Annex A of NFPA 1021, public safety personnel must make choices based on the ________________________. A. swiftest mitigation of the original and consequent incidents B. minimal expenditure of resources to correct the problem C. maximum benefit to the citizens and the community D. closest adherence possible to public speculations

C. maximum benefit to the citizens and the community

When should firefighters conduct self-examinations during the evaluation period? A. mid-year B. six weeks prior to the end of the period C. mid-year and six weeks prior to the end of the period D. six weeks after the initial evaluation and six weeks prior to the end of the period

C. mid-year and six weeks prior to the end of the period

What is the goal of negative discipline? A. dismissal B. punishment C. performance improvement D. documentation

C. performance improvement

What has been used in place of strikes to influence public opinion in favor of the wants firefighters during labor disputes? A. walkouts B. advertisement C. picketing D. good faith bargaining

C. picketing

A(n) ______ shows a building from above, identifying doors, utilities access, and any social considerations of hazards. A. site chart B. exposure chart C. plot plan D. topographical assay

C. plot plan

In the majority of cases, a _____ before a demotion, suspension, or involuntary termination can be invoked. A. progressive negative discipline path must be taken B. notification must be written C. pre-disciplinary hearing must be conducted D. None of the above

C. pre-disciplinary hearing must be conducted

What is one of the areas of strutted probationary program monthly firefighter assessment? A. development of social skills B. degree of apparent calming and confidence C. progress in learning the district D. retention of academy-taught theory

C. progress in learning the district

How do fire officers exercise leadership of a team? A. implied consent B. discipline C. rank and authority D. coaching and mentoring

C. rank and authority

A multiple choice written examination concentrates on facts that can be found in materials found on a(n) ______________________. A. task list B. performance summary C. reading list D. appraisal

C. reading list

What situation justifies exposing firefighters to a high level of risk? A. saving a building B. presenting damage to the environment C. realistic chance of saving a life D. high monetary value of the property

C. realistic chance of saving a life

According to the textbook, which of the following is the best known motivational authority? A. goal setting B. equity C. reinforcement D. motivation-hygiene

C. reinforcement

Human resource management is built from two generalized schools of management throughout. What is one of those schools? A. naturalistic B. program-driven C. scientific D. individual

C. scientific

What is the "dirty dozen" in the context of CRM? A. a set of tough classes for CRM instructors B. old war movie C. set of human factors contributing to mistakes D. paradigm for exhaustive post-tragedy incident analysis

C. set of human factors contributing to mistakes

True respect is based on three competencies: personal, technical, and _______________. A. administrative B. ethical C. social D. legal

C. social

What is used as part of the bidding process to state the requirements to be met for the purchase to be effective for the fire department? A. vendor provisions B. stated provisions C. specifications D. disclaimer

C. specifications

Where would later-arriving units be placed while awaiting instructions? A. fire station B. rehab C. staging D. command post

C. staging

In the Blake and Mouton Managerial Grid, _____ sees a high level of concern for either people or results as too extreme and tries to moderate both the workplace. A. paradigm B. the diplomat C. status quo D. ambassador

C. status quo

What is the primary responsibility of fire officers? A. initial and on-going size-up and reporting the situation over the radio B. determining overall strategy and assigning tactical objectives C. supervising the company while assigned tasks are being performed D. participating in assigned tasks alongside the rest of the company

C. supervising the company while assigned tasks are being performed

What is the term for proposed increases in spending to provide additional services? A. above base requests B. line item requests C. supplemental budget requests D. out of cycle requests

C. supplemental budget requests

If the firefighter does not show any improvement after a formal written reprimand, what is the next step in the progressive negative discipline path? A. another formal written reprimand B. termination C. Suspension D. transfer

C. suspension

What command level consists of the action objections deemed necessary to achieve the strategic goal? A. strategic B. logical C. tactical D. executive

C. tactical

What does the term "data dump" mean in the context of emergency incident simulations on assessment centers? A. the candidate makes unrecoverable errors B. the simulation software fails during testing C. the candidate explains the actions and factors to be considered D. the examiner provides real time feedback.

C. the candidate explains the actions and factors to be considered

The level of supervision should be balanced with the nature of the assignment that is being performed and ______________. A. the experience of the fire officer B. the duration of the incident so far C. the experience of the company members D. the anticipated further duration of the incident.

C. the experience of the company members

In a vehicle fire, what might be suggested by a finding that a relatively new car had its tires removed and replaced with old, worn-out tires? A. the care may have been recently sold B. the owner intended to keep the care C. the fire may have been deliberately set D. the care may have been stolen

C. the fire may have been deliberately set

Fire officers engaged in active listening show an interest in the raw data and _______________. A. the speaker's proposed solution B. their own internal thoughts while listening C. the speaker's feelings and emotions D. the dynamic nature of the problem confronting the speaker

C. the speaker's feelings and emotions

CRM-enriched environments generate climates that have an impact on the freedom to question. What impact do they have? A. they prohibit it B. they discourage it C. they encourage it D. they require it

C. they encourage it

What type of study was used to greatly improve performance in the Firefighter Combat Challenge? A. input/output B. effective communication C. time and motion D. motivation and achievement

C. time and motion

How did Taylor determine the optimal way to perform a job? A. worker surveys B. management surveys C. time and motion studies D. performance objectives

C. time and motion studies

How did Taylor determine the optimal way to perform a job? A. workers surveys B. management surveys C. time and motion studies D. performance objectives

C. time and motion studies

What important vote did the IAFF pass in 1968? A. to disband B. to affiliate with the Teamsters C. to eliminate their 50-year-old no-strike clause in their constitution D. to lobby for an exemption to the previously ironclad rule prohibiting longer than 40-hour workweek.

C. to eliminate their 50-year-old no-strike clause in their constitution

What important vote did the IAFF pass in 1968? A. to disband B. to affiliate with the Teamsters C. to eliminate their 50-year-old-no-strike clause in their constitution D. to lobby for an exemption to the previously ironclad rule prohibiting a longer-than-40-hour workweek.

C. to eliminate their 50-year-old-no-strike clause in their constitution

Many fire departments have policies that require ICs to request additional resources whenever all the units have been or will be committed. Why? A. to help with a span of control B. to enable unity of command C. to provide an on-scene reserve D. to strategically disperse resources

C. to provide an on-scene reserve

What can fire officers use to evaluate the strengths of an individual? A. interviews B. questionaires C. training exercises D. performance reports

C. training exercises

What is one rule that pertains to IDLH conditions? A. reach, throw, row, go B. no ones above the fire C. two-in, two-out D. first-in, last-one

C. two-in, two-out

How long should fast-attack Mode last? A. once declared, it lasts throughout the entire incident B. until all the incoming resources arrive C. when the incident stabilizes D. only the 10 seconds or so that it takes to give the initial orders

C. when the incident stabilizes

When students attempt to perform new tests under instructor supervision, when is success attained? A. when they report being comfortable with task B. when they can successfully talk another student through it C. when they can perform the task safely without instructor input D. when they pass a written test covering aspects of the skill and its use

C. when they can perform the task safely without instructor input

Taylor's unflattering characterization of workers viewed them as cheap, stupid, and _________. A. dishonest B. disloyal C.interchangeable D. untrainable

C.interchangeable

How big is a metro-sized fire department? A) more than 25 square miles (64.7 square kilometers) of coverage area B) more than 250 fire fighters, paid or unpaid C) more than 100 fully paid fire fighters D) more than 400 fully paid fire fighters

D) more than 400 fully paid fire fighters

How many pages should be used to write a press release? A. 4 B. 3 C. 2 D. 1

D. 1

When relative to the annual evaluation, should firefighters who are not meeting expectations know there is a problem? A. not until after the evaluation is complete B. at the time of the evaluation C. They should be given hints the day before in order to prepare D. 10 weeks before the evaluation is due

D. 10 weeks before the evaluation is due

In the early days, how many hours did the New York firefighters work in a week? A. 23 B. 56 C. 96 D. 151

D. 151

How many fully equipped personnel must there be at a minimum in a RIC? A. 5 B. 6 C. 4 D. 2

D. 2

How widespread was the CERT program in 2008? A. limited at the time to FEMA and NFA B. offered in the trial-state area C. about 12 states D. 3091 CERT program

D. 3091 CERT programs

What concept drives the attractiveness of privatization? A. Risk displacement outweighs control dilution B. Span of control is maintained without having to hire new personnel C. A mix of private industry and government is more effective than either one alone. D. A private company can operate more efficiently than a local government agency.

D. A private company can operate more efficiently than a local government agency.

To be eligible for Stafford Act funding, what must an agency do? A. Provide resources for the Emergency Support Functions. B. Declare a national security special event C. Declare a national emergency D. Adopt and implement NIMS

D. Adopt and implement NIMS

It is not sufficient to identify and focus on a possible cause that fits the circumstances in fire cause determination. What else must be done? A. The benefactor of the fire must be identified B. The insurance company must be identified C. An accelerant must be identified D. All other possibilities must be ruled out

D. All other possibilities must be ruled out

What type of evaluation errors occurs when the fire officers rates the employee based upon race, religion, gender, age, or disability? A. partiality B. Impartiality C. Favoritism D. Bias

D. Bias

When providing training, fire officers act in another role besides instructor. What other role? A. Student B. Co-workers C. Customer D. Coach

D. Coach

According to ESF annexes, what is the primary federal agency for firefighting? a. Federal Emergency Management Agency b. Department of Homeland Security c. United States Fire Administration d. Department of Agriculture/Forest Service

D. Department of Agriculture/Forest Service

What is the name of the program developed by the National Fallen Firefighters Foundation to prevent line-of-duty death and injuries? A. All for one B. Everyone Safe C. Safety is Job One D. Everyone Goes Home

D. Everyone Goes Home

What is one rule that could prevent 10 to 15 firefighter deaths per year if complied with every time? A. Limit speed to no more than 10 miles per hour over the limit. B. Reduce speed to the visibility, in feet, over 1000 of the posted speed limit C. Do not turn the wheel and apply the brake at the same time D. Firefighters must be seated and wear seatbelts in transit

D. Firefighters must be seated and wear seatbelts in transit

Which level of the Human Factors Analysis and Classification System (HFACS) is the most difficult to analyze? A. HFACS 1 B. HFACS 2 C. HFACS 3 D. HFACS 4

D. HFACS 4

What entity provides accreditation to certificate-issuing entities and also accredits fire-related degree programs at the college and university levels? A. NFPA B. International Fire Service Training Association C. International Society of Fire Service Instructors D. International Fire Service Accreditation Congress

D. International Fire Service Accreditation Congress

What is the first obligation in a may-day situation? A. Begin an all-out search of the building B. Report to the safety officer C. Check the air supply of all personnel in the company D. Maintain radio discipline so command can determine the may-day location and situation

D. Maintain radio discipline so command can determine the may-day location and situation

_____ is a developmental relationship in which a more experience person helps a less experienced person by providing a deliberate learning environment through instructing, coaching, providing experiences, modeling, and advising. A. instructing B. supervising C. coaching D. mentoring

D. Mentoring

Who officially sponsors Fire Prevention Week? A. DHS B. OSHA C. FEMA D. NFPA

D. NFPA

What NFPA standard covers the infection control program? A. NFPA 1501 B. NFPA 1521 C. NFPA 1561 D. NFPA 1581

D. NFPA 1581

What is one complaint by unions about open shops? A. Unions have too much power in open shops B. Is it fair to go without union elections C. Management should not be allowed in the same union D. Nonunion members benefit from the efforts of the union

D. Nonunion members benefit from the efforts of the union

Who can the incident commander give authority to, immediately suspend, or alter activities on an incident scene? A. group leader B. division chief C. liaison officer D. safety officer

D. Safety Officer

What it the 5th level of Maslow's Hierarchy of needs? A. Self-esteem B. group acceptance C. safety and security D. self-actualization

D. Self-actualization

Which act applied the unfair labor practice provisions to unions, as well as to employers, and prohibited a union from forcing management to fire antiunion or nonunion workers? A. Right-to-Work Act B. Nunn-Domenici Act C. Unfair Labor Act D. Taft-Hartley Labor Act

D. Taft-Hartley Labor Act

What program was developed in 1999 to assist today's fire chiefs and union presidents in fostering cooperative and collaborative labor-management relationships? A. Chief-Union Labor-Managemnet Initiative B. Fire fighter Labor-Managment Initiative C. Congressional Labor-Managment Initiative D. The IAFC/IAFF Labor-Managemnet Initiative

D. The IAFC/IAFF Labor-Managemnet Initiative

How can fire officers know they should in other to safely conduct live-fire training? A. buy observing what it takes to stay at real fires B. by asking other fire instructors or officers C. There is an OSHA guideline made just for this situation D. There is an NFPA standard which addresses that specifically.

D. There is an NFPA standard which addresses that specifically.

How do annual evaluations interact, if at all, with a firefighter's formal work history? A. They do not interact at all B. They become part of a separate file C. They become a minor influence on it D. They become part of it in their entirely and permanently.

D. They become part of it in their entirely and permanently.

What is the relationship of Herzberg's hygiene factors to motivation? A. They are the only factors that motiviate B. They motivate equally as any other factors C. They motivate, but only in the presence of other factors D. They do not motivate, but without them, there is no motivation

D. They do not motivate, but without them, there is no motivation

It is said that fire officers should "walk the talk". What does this mean? A. They should use fire service specific language B. They should portray a "do not mess with me" image C. They should be willing to complete any order D. They should demonstrate the behaviors they say are important.

D. They should demonstrate the behaviors they say are important.

What is the last step in conducting an incident review? A. Determine the cost of the response B. Review the recording of communications C. Draw an incident scene D. Write a summary

D. Write a summary

Can firefighters themselves ever be valuable sources of information in fire cause determination? A. No, not unless they are cross-trained and certified as an investigator B. Yes, but only if they saw the fire start C. No. D. Yes.

D. Yes

According to NFPA 1021, does a Fire Officer II have to meet the requirements of Fire Officer I? A. No, the two certs are parallel and one is not more advanced than the other B. No , not formally, but is is a good idea C. No, but both levels must be certified as Firefighter II D. Yes, Fire Officer I is a prerequisite of Fire Officer II

D. Yes, Fire Officer I is a prerequisite of Fire Officer II

Should leadership style can change from a time of size-up to the time of execution of the chosen plan? A. No, once established, the leadership style should remain consistent throughout the incident B. No, not unless the actual leadership changes, such as a higher-ranking officer assuming command. C. Yes, autocratic should be used with size-up, but laissez-fiare is proper once execution has begun D. Yes, democratic is appropriate for size-up, while autocratic is apt once the operation is underway.

D. Yes, democratic is appropriate for size-up, while autocratic is apt once the operation is underway.

Should firefighters concern themselves or be taught about local government operations and structure? A. No, it is inappropriate for them to be concerned with this. B. No, it is of no consequences if they learn, but is of no use either C. Yes, is is part of their duty to interface with local government officials at times. D. Yes, it adds to their sense of participation

D. Yes, it adds to their sense of participation

If a fire is thought to have been caused by a defective appliance, such as a microwave oven, will insurance companies ever conduct their own investigations? A. No B. No, not unless the fire occurs on premises they own C. Yes, but only very rarely if a pattern of such fires has emerged D. Yes, often will

D. Yes, they often will

Is there ever a time that a fie officer can immediately implement negative discipline? A. No B. Yes, for inadequate performance C. Yes, for any infraction' D. Yes, where willful misconduct is shown

D. Yes, where willful misconduct is shown

What is one item that should be included in a personal study journal? A. a copy of NFPA 1007 B. a photo of each piece of department apparatus C. a personal mission statement D. a calendar

D. a calendar

How many firefighters are lost in the line of duty each year in the US? A. rarely more than 10 B. about 30 C. between 50 and 60 D. about 100

D. about 100

What does the NBFSPQ do? A. investigates suspicious fires on federal property B. investigates all wildland fires of an origin C. collects and disseminates fire service casualty statistics D. accredits fire service certification systems

D. accredits fire service certification systems

When an incident requires an expanded incident report narrative, who must complete it? A. chief officer B. fire officer C. risk manager of HR D. all company members

D. all company members

A discrepancy between what is going on and what should be occurring is often the first indicator of ____. A. advocacy B. freelancing C. miscommunication D. an error

D. an error

The practice of having multiple companies that might respond together do pre-incident planning in their response area is viewed as ____. A. a dangerous practice that leaves an excessive percentage of the response area uncovered B. a well-intentioned and relatively harmless, but ineffective, idea that has lost popularity C. unremarkable one way or the other D. an excellent method of improving coordination between companies

D. an excellent method of improving coordination between companies

The specific behavior to perform, the conditions in which it must be performed, and the performance measure are all part of what? A. a skill set B. a standard of performance C. a lesson plan D. an objective statement

D. an objective statement

Leaders can be effective only to the degree that others: A. are forced to accept their leadership B. contribute to their leadership C. benefits from their leadership D. are willing to accept their leadership

D. are willing to accept their leadership

Where must a source of ignition be located, relative to the point of origin? A. anywhere in the fire-burned area B. at least 10 feet from it C. at it, only D. at or near it

D. at or near it

What leadership style is required for supervision during emergency scene operations? A. group B. shared C. participative D. authoritarian

D. authoritarian

What its one Helmreich's three methods for dealing with error? A. denial B. projection C. deflection D. avoidance

D. avoidance

Why do many states prohibit fire fighters from walking out on strike? A. because they are government employees B. because they are exempt from the wage and hour laws C. because they could all be fired and replaced by eager applicants virtually overnight D. because of the severity of the potential impact on public safety

D. because of the severity of the potential impact on public safety

What does the "B" stand for in ABCD of public education course design? A. brevity B. begin C. build D. behavior

D. behavior

What disparaging characterization describes the potential for written examinations to allow candidates to do very well on facts when they cannot apply them in real life situations? A. all hat, no cattle B. pencil whipper C. armchair officer D. book smart, street dumb

D. book smart, street dumb

In those cases where fire cause is determined, what cause accounts for the largest number of fires? A. electrical wiring or equipment B. incendiary C. smoking D. cooking

D. cooking

To require a firefighter to perform with a rusty skill set in an emergency situation is considered to be ____. A. the best reinforcing device B. the best motivator for learning C. having an essentially neutral impact D. dangerous

D. dangerous

What can a fire officer do to improve his effectiveness in handling an unpopular order? A. change the order to meet the needs of the unit B. obtain feedback from subordinates C. determine how the order is to be implemented D. determine the history behind the order

D. determine the history behind the order

Unless there is a problem with an employee's performance, scheduled evaluations should be used primarily as an opportunity to ____. A. bond with peers B. bond in coaching manner C. solicit input D. discuss further goals and objectives

D. discuss further goals and objectives

What tactical-level unit can an incident commander implement on a geographical basis to maintain span of control? A. section B. branch C. group D. division

D. division

Fire officers should act as if someone is always _____________ when they are out of the station. A. getting into an emergency situation B. telling their child to look at them C. having a critical thoughts about them D. documenting their actions

D. documenting their actions

What is the strongest force that influences the performance and commitment of a volunteer firefighter? A. training B. community involvement C. pride D. effective leadership

D. effective leadership

When funds are set aside from a budget account, pursuant to a certain budget request, what term describes these funds? A. annotated B. enjoined C. attributed D. encumbered

D. encumbered

Pre-incident plans must be coordinated with the ______________. A. applicable OSHA occupancy type plan B. applicable BOCA occupancy type plan C. pre-incident plans of law enforcement D. facility's own emergency action plan

D. facility's own emergency action plan

Firefighters have 4 major changes in their relationship to the formal fire department organization in their careers. What is on of those changes? A. first working fire B. first fatality encountered on duty C. first lateral transfer D. first promotion to chief officer

D. first promotion to chief officer

In general, which level of supervisor has the longest and most diverse reading list for its promotional multiple-choice exams? A. there is no pattern to it. B. top-level C. mid-level D. first-level

D. first-level

Locally elected officials act in two roles relative to the development of the local budget. One role is advocate. What is the other role? A. champion B. customer C. grandfather D. gatekeeper

D. gatekeeper

Which formal documents address a specific subject, policy, condition, or situation? A. routine correspondence B. legal correspondence C. announcements D. general orders

D. general orders

What was the leading cause of death among firefighters from 95' to 04'? A. burns B. falls C. asphyxiation D. heart attacks

D. heart attacks

What was the leading cause of death among firefights from 1995 - 2004? A. burns B. falls or crushing C. asphyxiation D. heart attacks

D. heart attacks

The ______ school developed by Mayo shifted the focus to pay more attention to the workers and to working conditions that would make them more productive. A. scientific management B. task management C. specialized management D. humanistic management

D. humanistic management

What does the "I" stand for in IDLH? A. internal B. initial C. intervention D. immediate

D. immediate

SOPs enable fire companies to work efficiently and ___________________. A. redundantly B. conservatively C. autonomously D. in a coordinated fashion

D. in a coordinated fashion

Who is responsible for completing NFIRS documents? A. dispatch B. fire investigator C. fire chief D. incidents commander

D. incident commander

What has been used in recent years to streamline purchases and leverage greater discounts? A. requests for proposal B. the internet C. eBay D. interagency cooperation

D. interagency cooperation

A (n) ______ is used when an individual who is attempting to conceal information is being questioned. A. ex parte interview B. arraignment C. corroboration D. interrogation

D. interrogation

Complete this principle of CRM: "Humans create technology; therefore: A. humans can destroy it B. technology can destroy humans C. it can be made to learn D. it is fallible

D. it is fallible

Firefighters who want to initiate a harassment complaint have three methods for doing so. At what level must they first make contact? A. fire department B. local government C. federal government D. it is their choice

D. it is their choice

How close should fire officer's supervision of their companies be during actual firefighting ops, as compared to during normal routine duties? A. it dissolves because they are team members B. it should be less to let them work C. it should be exactly the same D. it should be closer

D. it should be closer

Which member of the command staff is the incident commander's point of contact for representatives from outside agencies? A. PIO B. logs C. operations D. liason

D. liaison

What type of feedback focuses on the effectiveness of the program in relation to the desired effect? A. delayed B. formal C. periodic D. long-term

D. long-term

Employee relations include all activities designed to ______________. A. attack and retain employee B. help employees with personal issues C. maintain employee health and fitness D. maintain a rapport with the employees

D. maintain a rapport with the employees

What level of fire officer would expect to find an examination question pertaining to the evaluation of a fire company's performance? A. direct line officer B. administrative officer C. supervising fire officer D. managing fire officer

D. managing fire officer

Most errors on an incident scene can be broken down into two categories: crew performance and __________. A. incident conditions B. training C. communication D. mechanical breakdown

D. mechanical breakdown

What is the pay system called in which firefighters are typically paid a base amount and then receive additional compensation for a good performance? A. stepped B. performance rated C. prorated D. merit-based

D. merit-based

According to the NFPA, the four classifications of fire cause are accidental, incendiary, undetermined, and __________. A. intentional B. unintentional C. man-made D. natural

D. natural

To be effective, how should a candidate act during role-playing exercises? A. angry B. concerned C. compelling D. naturally

D. naturally

How many of the firefighters strikes of the 1970s resulted in a net gain for organized labor? A. all of them B. all but the Chicago and Memphis strikes C. none but the Chicago and Memphis strikes D. none of them

D. none of them

How many of the firefighters' strikes of the 1970s resulted in a net gain for organized labor? A. all of them B. all but the Chicago and Memphis Strikes C. none but the Chicago and Memphis Strikes D. none of them

D. none of them

What does the 3rd consideration of Layman's situation assessment pertain to? A. information B. procedure C. apparatus D. personnel

D. personnel

NFPA requires _______________ to track the identity, assignment, and location of all firefighters operating at an incident scene. A. tracking boards B. helmet tags C. personnel tracking database D. personnel accountability system

D. personnel accountability system

What term is defined as giving a reward for good behavior? A. positive punishment B. negative punishment C. negative reinforcement D. positive reinforcement

D. positive reinforcement

What is one method of identifying unsafe conditions that occurred during an incident? A. video B. photographs C. station log D. post-incident analysis

D. post-incident analysis

The goal of public safety education programs is to _________. A. interface with the public in the fire protection area B. improve the image of the department among the constituency C. transfer some of the risks away from the department to the public D. prevent injury, death, or loss due to fire or other types of incidents

D. prevent injury, death, or loss due to fire or other types of incidents

What is the evolution error called in which firefighters are evaluated only on their most recent behavior rather than on their performance throughout the preceding evaluation period? A. bias B. clemency C. snapshot D. recency

D. recency

In addition to "naturalistic decision making", what is the other decision-making model fire ground commanders use? A. learned B. incident control C. situational awareness D. recognition primes

D. recognition primed

What type of organizational document is developed by various government or government-authorized organizations to implement a law that has been passed by a government body? A. policy B. SOP C. SOG D. regulation

D. regulation

What is the 5th level of Maslow's Hierarchy of Needs? A. self-esteem B. group acceptance C. safety and security D. self-actualization

D. self-actualization

FIRESCOPE was created in the wake of what? A. the Iroquois Theatre Fire near the turn of the last century B. the New Deal legislation of the 1930's C. the Great Peshtigo Fire of 1871 D. several massive wildland fire in California

D. several massive woodland fires in California

What is it called when fire officers tend to rate their subordinates more harshly than warranted on annual evaluations? A. leniency B. prevaricating C. ingenuous D. severity

D. severity

In what type of buildings do the majority of civilian deaths occur? A. shopping malls B. high-rise apartments C. multiple-family dwellings D. single-family dwellings

D. single-family dwellings

What is the term used for the process of attracting, selecting, and maintaining an adequate supply of labor? A. labor relations B. human resources C. labor standards D. staffing

D. staffing

What is the term for the type of needs that the fire department can address by developing programs to reduce risk, such as a bicycle helmet safety campaign? A. Socratic B. responsive C. elective D. systemic

D. systemic

What is one of the six points of the CRM model that is especially well-suited for the fire service? A. problem ownership B. accountability tree C. recognition D. task allocation

D. task allocation

What is the term used for 2 of the 5 single resources assembled to accomplish a specific task? A. brigade B. platoon C. squad D. task force

D. task force

What does Theory X manager believe? A. that work is too easy for people. B. that people themselves are the work C. that the work is independent of the people D. that people do not like to work

D. that people do not like to work

What was one affect on fire service management of the Clinton era push to reinvent government, in particular, to reduce the number of middle managers? A. a reduction in the number of line firefighters B. the birth of the cross-trained emergency services employment C. a reduction in the Huber of inspection and special rescue positions D. the elimination or civilization of headquarters and staff positions

D. the elimination or civilization of headquarters and staff positions

The range, scope, and tasks of a fire officer's supervisory activities are defined by three primary components two of which are: 1.) the local labor contract, and 2.) the fire department's rules, regulations, and procedures. What is the third component? A. the needs of the personnel B. the needs of the department C. the precedents set by consensus D. the municipality's personnel regulations

D. the municipality's personnel regulations

What happened to the PATCO Air Traffic Controllers who went on strike in 1981? A. They "called the giant's bluff" and defied the Federal Governement B. While unremarkable at the time, they set the precedent for striking government employees C. They were "grandfathered" into a new union and won the pay raises D. They were fired outright and never hired back

D. they were fired outright and never hired back

What should be the goal of fire officers, in addition to being bosses? A. to question B. to be a personal friend C. to be a co-worker, too D. to lead

D. to lead

What must the first arriving company-level fire officer provide the dispatch center upon arrival at an incident scene? A. assignment of crew members B. faxed sketch of the scene C. names of all assigned firefighters D. verbal picture of the scene

D. verbal picture of the scene

The focal point of CRM in conflict resolution is to focus on _______. A. the outcome B. who is right C. the root cause D. what is right

D. what is right

What is one of the two situations in which the autocratic leadership style is indicated? A. when there are not enough personnel to cover all the usual roles of an evolution B. when the officer is being evaluated by departmental superior or examiners C. when the operation is expected to go beyond a single mitigation evolution D. when the fire company is involved in a high-risk emergency scene activity

D. when the fire company is involved a high-risk emergency scene activity

Evaluations are performed to ensure that each firefighter knows the performance expected on the job and ______. A. how their subordinates are doing B. the department has a baseline for training and development purposes C. the public has accountability for money spent D. where he or she stands relative to those expectations

D. where he or she stands relative to those expectations

Normally, how long is an informal written reprimand active? A. 1 year B. 2 years C. 3 years D. 4 years

A. 1 year

The USFA has adopted a national goal ____ reduction in fatalities over a 10 year period. A. 50 percent B. 25 year C. 15 percent D. 1 percent per year

A. 50 percent

The CERT program is designed to assist local communities in functioning effectively during the first _______ hours after a catastrophic event. A. 72 B. 96 C. 100 D. 124

A. 72

_______ is a method of directing, instructing, and training a person or group of people with the aim to achieve some goal or develop specific skills. A. Coaching B. Mentoring C. Developing D. Educating

A. Coaching

What did the Norris-LaGuardia Act of 1932 establish? A. Employers cannot force employees to enter into contract in order to keep their jobs B. Employers cannot force employees into sexual compromise in order to keep their jobs. C. Employers can no longer discriminate against employees of certain specific bases D. Employers must henceforth pay employees a government-specified minimum wage.

A. Employers cannot force employees to enter into contract in order to keep their jobs

What is the likelihood of firefighters dying of a heart attack versus people in other occupations? A. FF are more likely to die B. Equal C. FF are less likely D. No consistent comparison

A. FF are more likely to die

FIRESCOPE was one early incident management system. What was another? A. FGC B. ATC C. FCO D. EFC

A. FGC

Which of the following is the minimum level of training to become a supervisory fire officer? A. FO1 B. Fire Instructor 2 C. FO2 D. Fire Instructor 2

A. FO1

What does the first "F" in NFFF stand for? A. fallen B. fire C. Fellow D. foam

A. Fallen

What type of evaluation error occurs when a fire officer may concentrate on only on the aspect of the firefighter's performance, and apply that perception across the board to all aspects of the individual's work performance? A. Halo and Horn Affect B. Central Tendency C. Tunnel Vision D. Bias

A. Halo and Horn Affect

What agency launched a web-based system in 2005 to report near misses, with the goal of tracking incidents to avoid serious injury or death, to identify trends, and to share the information with other firefighters in a confidential and non punitive way? A. IAFC B. OSHA C. NFA D. NFPA

A. IAFC

How relevant is stress in contributing to fire fighter deaths? A. It is one of the leading causes of such deaths B. It is not a factor at all, as uncomfortable as it can feel. C. It is a minor factor, ranking about 23rd after other things such as diet and exercise D. It is a factor only in situations involving mental segregated due to oxygen deficiency, such as from high altitude or a noxious environment

A. It is one of the leading causes of such deaths

What act was enacted in response to criminal and corruption in some labor unions? A. Landrum-Griffin Act B. Anti Union Crime Act C. Fuller-Burns Act D. Anti-Corruption Act

A. Landrum-Griffin Act

According to the Conscious Competence Learning Matrix developed by Dr. Thomas Gordon in the 1970's, what is the highest level of competence a firefighter may display? A. Level 4 B. Level 3 C. Level 2 D. Level 1

A. Level 4

Which NFPA standard outlines the principle duties of a PIO? A. NFPA 1035 B. NFPA 1028 C. NFPA 1021 D. NFPA 1001

A. NFPA 1035

Most state fire service professional certification systems are based on ______________. A. NFPA standards B. DOT rules C. OSHA guidelines D. HAZWOPR specs

A. NFPA Standards

An incremental process can be used to develop pre-incident plans where access to some data is limited. What does an incremental process mean? A. Start with a simple plan, and add to it over time. B. Fill in missing areas with guesses or arbitrary values. C. Fill in missing areas with arbitrary values only. D. Have part of the plan be to "go live" with someone from the facility in the event of an emergency there.

A. Start with a simple plan, and add to it over time.

What led to the creation of Fire Prevention Month? A. The Great Chicago Fire B. the decoupling of schools from building code requirements C. the New Deal D. the formation of the Insurance Services Officer

A. The Great Chicago Fire

When an officer tells subordinates that he does not agree with unpopular orders, but the order has to be enforced anyway, what is the result? A. The officer's authority and supervisory ability is undermined B. The difficult situation is handled well C. The officer wins great loyalty from subordinates, but at the cost of the superior's trust D. The door is opened for challenges to the order

A. The officer's authority and supervisory ability is undermined

What is one of the most popular questions to ask candidates in an oral panel setting of an assessment center? A. Why should you be selected from promotion? B. Who is your hero, and why? C. What one thing would you change? D. What one thing should all rookies know?

A. Why should you be selected from promotion?

Can a volunteer fire department be organized as an independent nonprofit corporation? A. Yes, 501(C) B. Yes, under the local government's by-laws C. No, it is prohibited D. No, they are governmental agencies

A. Yes, 501(c)

When firefighters or fire officers elect to work past their earliest eligibility for retirement, is this practice ever rewarded financially? A. Yes, the additional pension benefits can be substantial B. Yes, but it is rewarded in a token way only C. No, the practice is regarded as financially neutral D. No, and in fact the practice is discouraged

A. Yes, the additional pension benefits can be substantial

There are three options for constructing a multiple-choice knowledge examination. What is one of those? A. a consultant is hired to write a specific examination B. each candidate is assigned to write five questions C. The chief writes the entire examination personal. D. The study guides at the end of textbook chapters are used

A. a consultant is hired to write a specific examination

If a facility has an evacuation or emergency operations plan, then it should provide the fire department with __________________ as soon as command is established. A. a liason B. access to public address C. a schematic of the private fire protective system D. facility-specific protective ensembles

A. a liaison

How much of an impact has the largest fire service labor organization in the United States had on the fire service? A. a tremendous and far-reaching impact, affecting even volunteer orgs B. a significant impact on career departments only C. a mild impact, mostly cosmetic, on career departments only D. virtually no significant impact whatsoever

A. a tremendous and far-reaching impact, affecting even volunteer orgs

When firefighters receive substandard evaluations, the municipality sometimes requires ___ take place over 120 days. A. a work improvement plan B. reassignment to a different type company C. reassignment to different company of the same type D. repeating part of the fire academy

A. a work improvement plan

In the context of job descriptions, what does the "A" stand for in KSA? A. abilities B. aptitude C. application D. authority

A. abilities

According to the International Association of Fire Chiefs, a person who worked as a managing Fire Officer for 3 to 5 years, is certified at the NFPA Fire Officer 3 level, and has accomplished a formal education equivalent to a bachelor's degree is known as a(n) _____. A. administrative fire officer B. tactical fire officer C. executive fire officer D. career fire officer

A. administrative fire officer

After which type of incident, if any, should fire officers review events with their crews? A. after all incidents B. after successful incidents only C. after unsuccessful incidents only D. after no incidents

A. after all incidents

If it becomes clear to fire officers that the assigned tasks are ineffective, when should they relay that information to Command? A. as soon as they realize it B. as soon as the command next checks in with them C. not until the command asks that specifically if they never do D. Not ever, this is not a determination be made by the fire company officer level.

A. as soon as they realize it

Historically, what kind of leadership style did fire officers use in both emergency and non-emergency situations? A. autocratic B. democratic C. chaotic D. crisis

A. autocratic

If an incident commander has established divisions and groups at an incident site and is still having span of control difficulties, what other level of supervision can he or she establish? A. branches B. units C. sections D. deputies

A. branches

What is one typical characteristics of firefighters that officers can use as a stimulant in positive discipline? A. competitiveness B. protectiveness C. esprit de corps D. standardization

A. competitiveness

What is one typical goal a firefighter might set to achieve during the coming evaluation period? A. complete a fire service class at community college B. ride up as fire officer on a structure C. Do a real-life swift water rescue D. Save an actual person from peril

A. complete a fire service class at community college

Which of the following is a duty of a fire officer II that a fire officer I is not expected to perform? A. completing employee performance appraisals B. providing apparatus training to crew members C. assuming command of emergency scenes D. inspecting fire apparatus

A. completing employee performance appraisals

What does the "C" stand for in ABCD of public education programs? A. conditions B. character C. create D. charter

A. conditions

A philosophical shift in labor-management relationships is moving away from confrontational strategies to ________. A. cooperative relationships B. unilateral actions C. negotiated conflict D. third-party observation

A. cooperative relationships

The objective of the presentation is to introduce the students to the subject matter, explain the importance of the topic, and ___________________. A. create interest in the presentation B. allow hands-on practice by the student C. gain approval for presenting the proposed training D. validate the pre-testing results attained earlier

A. create interest in the presentation

What leadership style uses all the ingenuity and resourcefulness of the group in determine how to meet an objective or complete a task? A. democratic B. laissez-faire C. autocratic D. seminar

A. democratic

What is the fire investigators' primary responsibility when conducting a fire investigation? A. develop a properly documented case B. determine origin C. determine who is the arsonist D. complete NFIRS documentation

A. develop a properly documented case

What is one of the common human behavior factors that leads to a loss situational awareness? A. disregarding information B. choosing the wrong option C. infrequent decisions D. arrogance

A. disregarding informationWh

What is the next step in problem-solving after implementing a solution? A. evaluating the results B. selecting alternate solutions C. convening a brainstorming committee D. obtaining departmental approval for the solution

A. evaluating the results

What is one situation in which strong autocratic leadership is essential? A. executing orders to evacuate a building B. making sure undesirable duties are completed C. gathering everyone's ideas on how to handle routine medical calls D. keeping apparatus checks logged and current

A. executing orders to evacuate a building

Who must take corrective action if an investigation confirms a harassment complaint has merit? A. fire chief B. EEO Officer C. mayor D. company officer

A. fire chief

Who determines fitness-for-duty status after reviewing documentation of a member's exposure? A. fire department physician B. fire chief C. company officer D. infection control officer

A. fire department physician

During the evaluation of a new firefighter, who determine each individual's skill, knowledge, aptitude, strengths, and weakness? A. fire officer B. individual C. training officer D. hiring authority

A. fire officer

Who has the best opportunity to improve the safety and effectiveness of fire operations? A. fire officer B. training officer C. crew members D. debriefer

A. fire officer

What type of document are SOPs? A. formal and permanent B. formal and temporary C. informal and permanent D. informal and temporary

A. formal and permanent

What kind of evaluation error is it when firefighters are evaluated based on officer's personal ideals instead of the classified job standards? A. frame of reference B. subjective blurring C. objectivity blurring D. point of view

A. frame of reference

What is one non-test-score type requirement for promotion? A. freedom from active formal discipline B. documentation of at least one heroic act C. endorsement of peers D. identification with a certain management style

A. freedom from active formal discipline

What is one of the higher-profile roles a fire officer can perform? A. functioning as incident commander B. supervising a crew in the station C. conducting a fire inspection D. conducting a fire investivation

A. functioning as incident commander

Fire officers should consult their supervisors if they are going to make a decision that __________________. A. goes beyond their scope of authority B. will be felt differently by different people C. is not explicitly spelled out in a directive from above D. has no explicit precedent in that department

A. goes beyond their scope of authority

Training is defined as the process of achieving proficiency through instruction and ________________. A. hands-on practice B. theoretical consideration C. pre and post-testing D. memorization

A. hands-on practice

What is one of the first considerations when planning a news release? A. identify the target audience B. the cost to have the release published C. making it dovetail with the state public requirements D. which sponsor to feature during the message.

A. identify the target audience

What can a fire officer develop to address and minimize the chances of harm by identifying and controlling the factors that lead to firefighter injury or death? A. incident action plan B. cordon plan C. evacuation plan D. injury report

A. incident action plan

What skills promote synergy b between the mechanical element and human players? A. inquiry and advocacy B. technology and fallibility C. activity and latency D. proactivity and teamwork

A. inquiry and advocacy

What document is used by the human resource department to summarize the scope of the job and provides examples of the typical tasks a person might be expected to perform? A. job description B. Class specification C. Line item summary D. task list

A. job description

What determines the number of questions needed to assess the candidates knowledge within each particular area? A. local exam committee B. city manager C. training chief D. fire chief

A. local exam committee

Which of the following is a member of the IC's general staff? A. logs officer B. safety officer C. liaison officer D. PIO

A. logistics officer

According to the textbook, what will be a fire officer's greatest challenge? A. managing people B. incident command C. friendships D. documentation

A. managing people

Which of the following is a key component of leading? A. motivating B. delegating C. coercing D. following

A. motivating

Which of the following indicators may indicate that a fire was intentionally set? A. multiple points of origin B. U-pattern on the wall C. charring along a door frame D. charring on the outside of the structure

A. multiple points of origin

Which of the following belongs with "complacency, distraction, and fatigue" as a reason humans make mistakes? A. norms B. freelancing C. freeloading D. restlessness

A. norms

In the context of having their security threatened, firefighters may do what is necessary to survive. In that situation, how will they feel, typically, about advancing the objectives of the fire department of their officers? A. not highly motivated B. very highly motivated C. about as motivated as before D. at first less motivated, then more

A. not highly motivated

What is one of the pivotal components of the Synergy of CRM? A. people B. process C. probability D. change

A. people

What is the term used for the process of setting performance standards and evaluating performance against those standards? A. performance management B. labor standards C. labor relations D. staffing

A. performance management

According to Maslow's Hierarchy of Needs, the most basic human needs, at the bottom of the ladder, are known as ____. A. physiological needs B. safety needs C. social needs D. esteem needs

A. physiological needs

What is one topic addressed by the Risk Watch program? A. poisoning prevention B. slips and falls C. ladder safety D. asthma

A. poisoning prevention

In the fire service, discipline divides into what two sides? A. positive and negative B. implied and inferred C. threatened and actual D. tangible and abstract

A. positive and negative

What is the first step of the four-step method of instruction? A. preparation B. matriculation C. investigation D. reduction

A. preparation

According to Gordon Dupont, lack of communication, stress and fateful are ____. A. reasons humans make mistakes B. causes of illness C. factors leading into divorce D. causes leading into disciplinary action

A. reasons humans make mistakes

Federal legislation remains in effect until it is: 1) ruled unconstitutional, 2) amended, or 3) ________. A. repealed B. used improperly C. adopted by state legislatures D. unrenewed after 20 years

A. repealed

The NIMS have five components: preparedness, communication, and information management, command and management, ongoing management and maintenance, and _______. A. resource management B. functional response C. recovery D. reimbursement

A. resource management

What is one of the best ways to ensure approval of a budget proposal? A. show that it is necessary to comply with some legal requirements B. Show that it is voluntary and would represent goodwill by the governing body. C. Show that it would be a popular action to take. D. Show that the entire fire department is behind

A. show that it is necessary to comply with some legal requirements

One of the benefits of the incident management system is to maintain a manageable ________________. A. span of control B. unity of command C. hierarchy of needs D. incident time frame

A. span of control

What was the (often corrupt) system called that was used to appoint or promote people to public jojobas prior to the modern use of merit-based systems? A. spoils system B. fire mark system C. buddy system D. re-hand system

A. spoils system

What does "transmission" mean in the context of a competent ignition source? A. sufficient heat energy being transmitted from the ignition source to the fuel B. sufficient heat energy being transmitted from the origin to the first exposure C. that energy which is used to imprint patterns on the alls or surroundings rather than burn something D. the act of changing a human intention into a physical fact of action

A. sufficient heat energy being transmitted from the ignition source to the fuel

In larger departments, replacement vehicles are purchased from a special set-aside fund. Which budget includes the purchase of additional vehicles? A. supplemental capital budget B. general budget C. special-purpose budget D. capital improvement budget

A. supplemental capital budget

During the process of organizational change, what is the first step for the managing officer to consider? A. the big picture B. mandates related to the change C. the cost of the change D. the requirements of the managing officer's department

A. the big picture

When selecting a solution, what is an important factor when deciding on the best solution? A. the fire department's core values B. the company officer's core values C. SOPs D. the fire chief's recommendation

A. the fire department's core values

To what organization can fire departments often turn to for help in evacuation situations requiring basic services such as food and water? A. the public school system B. the Department of Transportation C. Housing and Urban Development D. grocery store distribution centers

A. the public school system