Foundations Chapter 3: Communicating for Success

It is recommended that you allow how much time in your schedule to do the client consultation?

5--15 minutes

When you meet an older client for the first time, you should __________.

ask how the client wishes to be addressed

One important golden rule of communication for building a successful beauty industry career is to _________.

be aware of your body language

If you are involved with a scheduling mix-up, always remember to ___________.

be polite and never argue about who is correct

When should the client consultation be performed?

before starting the actual service

A practical step for effectively communicating in the workplace is to __________.

believe in yourself

If a client is revealing increasingly personal details, one recommended strategy is that you _________ or find a reason to excuse yourself, and when you return, start a new conversation topic or suggest a mini relaxation service.

change the subject

Your reactions to situations beyond your control and your ability to _________ in the face of challenges are critical to being successful in a people profession.

communicate effectively

Good communication skills reduce potential workplace __________.

conflict

The client __________ is the communication with a client that determines the client's needs and how to achieve the desired results.

consultation

As a beauty professional, do not attempt to fulfill the role of ___________, career guide, parental sounding board, or motivational coach for any of your clients.

counselor

If a client requests a specific look that they have seen on a celebrity but that cannot be realistically achieved, you should __________.

create a plan, offer alternative looks, and set future goals

The act of successfully sharing information between two people (or groups of people) so that the information is understood is called _________ communication.

effective

You may want to schedule clients who are __________ late for the last appointment of the day or ask them to arrive earlier than their actual appointment time.

habitually

The document also known as a client questionnaire, consultation card, or health history form is the client _________ form.

intake

Effective human relations and communication skills build _________, accelerate professional growth, and promote a positive work environment.

lasting client relationships

In handling a client who is dissatisfied with a service, the ultimate goal is to __________.

make the client happy and willing to return for future services

When interacting and communicating with coworkers, make every effort to remain ___________ and resist being pulled into spats and cliques.

objective

The final step in the client consultation is to __________.

review the consultation

The first step of the 10-step consultation method is to __________.

review the intake form

As you interact and communicate with coworkers, you should be honest and __________.

sensitive

The sixth step of the 10-step consultation method is __________.

show and tell

The ability to understand people is __________ to operating effectively in many industries.

the key

When communicating with your manager about an issue or problem, it is recommended that you _________ beforehand.

think of possible solutions

To earn a client's __________ and loyalty, be consistent by always having a positive attitude.

trust