Foundations Chapter 3: Communicating for Success
It is recommended that you allow how much time in your schedule to do the client consultation?
5--15 minutes
When you meet an older client for the first time, you should __________.
ask how the client wishes to be addressed
One important golden rule of communication for building a successful beauty industry career is to _________.
be aware of your body language
If you are involved with a scheduling mix-up, always remember to ___________.
be polite and never argue about who is correct
When should the client consultation be performed?
before starting the actual service
A practical step for effectively communicating in the workplace is to __________.
believe in yourself
If a client is revealing increasingly personal details, one recommended strategy is that you _________ or find a reason to excuse yourself, and when you return, start a new conversation topic or suggest a mini relaxation service.
change the subject
Your reactions to situations beyond your control and your ability to _________ in the face of challenges are critical to being successful in a people profession.
communicate effectively
Good communication skills reduce potential workplace __________.
conflict
The client __________ is the communication with a client that determines the client's needs and how to achieve the desired results.
consultation
As a beauty professional, do not attempt to fulfill the role of ___________, career guide, parental sounding board, or motivational coach for any of your clients.
counselor
If a client requests a specific look that they have seen on a celebrity but that cannot be realistically achieved, you should __________.
create a plan, offer alternative looks, and set future goals
The act of successfully sharing information between two people (or groups of people) so that the information is understood is called _________ communication.
effective
You may want to schedule clients who are __________ late for the last appointment of the day or ask them to arrive earlier than their actual appointment time.
habitually
The document also known as a client questionnaire, consultation card, or health history form is the client _________ form.
intake
Effective human relations and communication skills build _________, accelerate professional growth, and promote a positive work environment.
lasting client relationships
In handling a client who is dissatisfied with a service, the ultimate goal is to __________.
make the client happy and willing to return for future services
When interacting and communicating with coworkers, make every effort to remain ___________ and resist being pulled into spats and cliques.
objective
The final step in the client consultation is to __________.
review the consultation
The first step of the 10-step consultation method is to __________.
review the intake form
As you interact and communicate with coworkers, you should be honest and __________.
sensitive
The sixth step of the 10-step consultation method is __________.
show and tell
The ability to understand people is __________ to operating effectively in many industries.
the key
When communicating with your manager about an issue or problem, it is recommended that you _________ beforehand.
think of possible solutions
To earn a client's __________ and loyalty, be consistent by always having a positive attitude.
trust