Fundamentals of Management

role

A _____ is the part that an individual plays in a group that helps the group reach its goals.

task structure

According to Fiedler, _____ is the degree to which the group's task is well defined.

bureaucracy

An advantage of teams in an organization is that they enable the organization to shed its _____.

a service

An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as _____ company.

employee-centered leader

Based on the Michigan studies, Rensis Likert argued that the _____ behavior generally tends to be more effective.

simple and routine

Centralized networks perform with greater efficiency and accuracy when a task is _____.

complex and nonroutine

Decentralized networks tend to perform better when a group's task is _____.

a measure of product life.

Durability is the dimension of quality that refers to:

Product

is appropriate when large quantities of a single product are needed. Ex:Hewlett-Packard's personal computer factories

Fixed-position

-is used when the organization is creating a few very large and complex products. Ex:Aircraft manufacturers like Airbus and shipbuilders like Newport News use this method.

product

A _____ layout is appropriate when large quantities of a single product are needed.

all-channel

A company blog at Wegmans gathers information from a group of people on a topic. For example, everyone who interviewed a prospective job candidate could post their assessment on a blog and comment on each other's observations. This is an example of a(n) _____ communication network.

service

A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. The convenience store belongs to the _____ industry.

oral

A drawback to _____ communication is that the receiver might forget part of the message.

quality regardless of cost

A highest-possible-quality strategy will stress on _____.

virtual teams

A large technology firm has research centers in a number of countries. In order to reduce the cycle time of projects, team members in one city leave a list of "to-do" items on a shared web portal. These items are then picked up a few hours later by another team in a city separated by several time-zones. This organization is making use of _____.

legitimate

A manager can assign tasks to a subordinate, and a subordinate who refuses to do them can be reprimanded or even fired. This is an example of _____ power

reward

A manager expressing praise, gratitude, or recognition best exemplifies _____ power.

functional group

A shift supervisor in a department store is a member of a(n):

directive leader

A supervisor exhibiting _____ behavior, identified by the path-goal theory, is most likely to let subordinates know what is expected of them, gives guidance and direction, and schedules work.

loss of leadership.

A supervisor's frequent use of coercion involves the:

task

A technology firm creates a group whose only purpose is to develop a pre-launch marketing strategy for a new product. The group will disband one month after the product is launched. This is an example of a(n) ________ group

functional

A(n) _____ group is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon.

interest

A(n) _____ group is created by its own members for purposes that may or may not be relevant to organizational goals

Quality circle

A(n) _____ is a type of team comprising of workers and supervisors who meet intermittently to discuss workplace problems

employee-centered leader

According to the Michigan studies, managers using _____ behavior are interested in developing a cohesive work group and ensuring that employees are satisfied with their jobs.

participative

According to the path-goal theory, a person with an internal locus of control is most likely to prefer _____ leadership.

smoothing

Acknowledging the existence of conflict but downplaying its importance is known as _____.

interdependencies.

At a large e-commerce company, the logistics team receives the products that are ready to be shipped from the operations team. These two teams are most likely to experience conflict with one another due to:

Accuracy means that the information must provide a valid and reliable reflection of reality.

For information to be of real value to a manager, it must be accurate information. What is meant by accuracy?

By learning who the key people in the grapevine are, managers can use the grapevine to sound out employee reactions to new ideas

How can managers use the grapevine as an asset?

form

If the product is a physical good, operations create value and provide _____ utility by combining many dissimilar inputs to make something that is more valuable than the actual cost of the inputs used to create it.

Six Sigma

Implementing _____ requires making corrections until errors virtually disappear

sensors

In automation, _____ are the parts of the system that gather information and compare it to preset standards.

expert system

Scientists at Health Check, a chain of hospitals, have developed a computer system which can use the reasoning patterns used by doctors to diagnose illness and prescribe the required medicines. This system is an example of:

Supportive leader

____ behavior, identified by the path-goal theory, primarily involves being friendly and approachable, showing concern for subordinate welfare, and treating members as equals

Vroom's decision tree

_____ approach predicts what kinds of situations call for different degrees of group participation.

Decision support systems

_____ are interactive systems that locate and present information needed to analyze different types of problems.

Artificial Intelligence

_____ can be defined as the construction of computer systems, both hardware and software, to imitate human behavior.

Digital

_____ communication blurs the differences between oral and written communication and can help each be more effective.

Automation

_____ is the process of designing work so that it can be completely or almost completely performed by machines.

Process

are used in operations settings that create or process a variety of products. Ex:Auto repair shops and health-care clinics