funeral directing/merchandising/marketing review

this wood is composed of thin sheets of wood glued together so that gains are at right angles to each other a. plywood b. softwood c. hardwood d. selected wood

a-plywood

caskets increase in length in increments of a. 3 inches b. 1.5 inches c. 2 inches d. inch

a. 3 inches

long term goals are usually set for a. 3 to 5 years b. 1 to 20 years c. the life of the firm d. none of these

a. 3 to 5 years

a casket can be divided into ____ categories a. 4 b. 2 c. 3 d. 5

a. 4

the FTC funeral rule requires that the outer burial container price list contain the I. name of the funeral home ii. effective date of the price list iii. price of any grave opening and closing iv. price of any vault installation fee a. I and ii only b. iii and iv only c. I, ii, and iii only d. I, ii, iv only

a. I and ii only

while making funeral arrangement for a traditional burial, the practitioner should explain and discuss which of the following 1. casket warranty ii. cemetery requirements iii. crematory requirements iv. embalming warranty a. I and ii only b. I and iii only c. ii and iv only d. iii and iv only

a. I and ii only

the term " theory x and theory y" is also known by what name a. Mcgregor b. Hertzberg c. Maslow d. Rogers

a. Mcgregor

a gasket sealed container which ca be used as an insert into a casket or a separate shipping container is a a. Ziegler case b. combination unit c. combination case d. vault

a. Ziegler case

the topmost part of the casket is the a. cap b. ogee c. body panel d. ogee flange

a. cap

an exterior material covering a casket with a raised design above the surface is said to be a. embossed b. crushed c. shirred d. pleated

a. embossed

a document that list the knowledge, skills, abilities, and personal characteristics a job holder must possess to perform effectively a. job specification b. job description c. job analysis d. job objective

a. job specification

the most effective location for a casket selection room in the funeral home is the a. main level b. upper level c. garage area d. basement level

a. main level

the most effective location of a casket selection room in the funeral home is the a. main level b. upper level c. garage level d. basement level

a. main level

the process of planning and executing the development, pricing, promotion, and distribution of an organization's goods and/or services a. marketing b. merchandising c. advertising d. sales promotion

a. marketing

this wood is composed of thin sheets of wood glued together so that grains are at right angles to each other a. plywood b. pressboard c. waffle board d. particle board

a. plywood

one part of the "planning process" is called a. the missions statement b. grouping work into logical patterns c. implementation d. reformulation

a. the missions statement

what casket lining material is considered the standard for expensive caskets a. velvet b. twill c. crepe d. satin

a. velvet

__________ is the method of sealing a vault that utilizes the air pressure created by placing the dome of the vault onto the base of the vault

air seal

the dimensions of a particular steal casket are 6 feet 6 inches long and 23 inches wide. the casket is invoiced as 6 feet 6 inches XX. How wide would this casket be a. 23 b. 27 c. 29 d. 31

b. 27

the dimensions of a particular steel casket are 6'6" long and 23" wide. a casket invoiced as 6'6" xx would be how many inches wide a. 23 b. 27 c. 29 d. 31

b. 27

the indirect method of approach for casket selection requires: a. the funeral director's permission b. adequate pre-counseling c. proper lighting d. no written information

b. adequate pre-counseling

the only non-declinable fee on the general price list is the a. casket handling fee b. basic service fee c. general facilities fee d. embalming fee

b. basic service fee

the method of selling casket whereby the funeral director remains in the selection room throughout the selection process is referred to as a. indirect method b. direct method c. consumer method d. caveat method

b. direct method

a method of price quotation in which the itemized charges are combined into several major component parts a. unit pricing b. functional pricing c. bi-unit pricing d. fixed multiple

b. functional pricing

the wood is light in texture, non-resistant and easily worked. It comes form the conifer tree a. sapwood b. softwood c. hardwood d. selected wood

b. softwood

the wood is light in texture, non-resistant, and easily worked. It comes from a conifer tree: a. sapwood b. softwood c. hardwood d. selected wood

b. softwood

__________ is a single handle, attached to the lug or arm, which is grasped by the casket-bearer

bar

__________ is a qualification that is absolutely necessary for the job;, it is an allowed and approved reason for discrimination

bona fide occupational qualification (BFOQ)

this metal is malleable, ductile, and reddish-brown in color a. steel b. bronze c. copper d. stainless steel

c-copper

how many caskets should be shown in a casket selection room a. 5 to 10 b. 8 to 12 c. 12 to 30 d. 20-40

c. 12 to 30

what is third level of Maslow's Hierarchy of needs a. safety b. esteem c. belongingness and love d. self-actualization

c. belongingness and love

a casket finish in which the bare metal is scratched with an abrasive material and then finished until a smooth high gloss is obtained describes a a. gloss finish b. hammertone finish c. brushed finish d. semi-gloss finish

c. brushed finish

the percentage derived by dividing the wholesale amount of the merchandise by the retail price of the merchandise yields the a. merchandise value ratio b. profit margin c. consumer value index d. price earning ration

c. consumer value index

this metal is malleable, ductile, and has a reddish-brown color a. steel b. bronze c. copper d. stainless steel

c. copper

similar to the full couch perfection cut, this casket contain no inner foot panel, however, a blanket used to cover the lower portion of the deceased a. sleeper b. mattress c. eternity bed d. priest casket

c. eternity bed

a metal that is said to be ferrous is also known as a. zinc b. bronze c. iron d. copper

c. iron

the value in an ordered set of values which represents the midpoint, whereby there are an equal number of values above and below; the midpoint value a. mean b. average c. median d. mode

c. median

the purchasing, pricing, display and sale of the product is known as a. resale b. selling only c. merchandising d. inventory

c. merchandising

the purchasing, pricing, display, and sale of product is known as a. resale b. selling only c. merchandising d. inventorying

c. merchandising

the price increments between casket prices, when arranged in order of their increasing value is called the price a. indexing b. regression c. progression d. quartiling

c. progression

all of the following disclosures are required on the general price list by the FTC funeral rule except; a. right of selection b. basic service fees c. reference of state laws d. alternative containers

c. reference of state laws

a term which is refers to the lug on a casket is the a. the piping b. the sidewall c. the escutcheon d. the corner brace

c. the escutcheon

developed in the "strategic planning process" is a. resources b. relations c. the goal d. marketing

c. the goal

__________ is a rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal or like material and ornamented and lined with fabric

casket

__________ is the most expensive casket hardware production method

cast hardware

__________ is a monument erected to the memory of the dead with the dead human body not present

cenotaph

__________ is federal legislation that prohibits discrimination on the basic of race, color, religion, sex, or national origin

civil rights act 1964

__________ is transfer container consisting of a particle board box with a cardboard try and cover to satisfy air shipping regulations

combination case

list five consumer buying motives

comfort convenience security prestige health & economy

__________ is the practice of trying to obtain something that is being sought by others under similar circumstances at the same time

competition

__________ is to give to an agent to be cared for or sold

consignment

__________ is a social movement that seeks to strengthen the rights of consumers relative to sellers

consumerism

__________ is an agreement that payment for a product or service will be made at some time is the future

credit

__________ is the uppermost part of the cap. extending from rim to rim

crown

how many employees must a funeral home employ to fall under the Americans with disabilities act a. 5 b. 10 c. 12 d. 15

d. 15

if a funeral director purchased a casket for $350 and sold it for $950 the consumer value index (CVI) for the piece of merchandise would be a. 93% b. 12% c. 23% d. 37%

d. 37%

the art of making the public aware of services or commodity that a business has for sale defines a. marketing b. merchandising c. promotion d. advertising

d. advertising

a burial vault which is closed by lowering the dome over the base describe a. a top seal b. a side seal c. a glass seal d. an air seal

d. an air seal

a legal form of organization whereby a legal entity is authorized by a state to operate a business under the entities charter describes a. partnership b. sole proprietorship c. small business d. corporation

d. corporation

none of the 16 items required by the rule to be separately itemized on the GPL can be listed as free or no charge. Items not required by the rule can be listed as a. future b. advance c. handing fee d. free

d. free

which of the following is classified as a hardwood a. cedar b. redwood c. pine d. oak

d. oak

which of the following disclosures are required on the general price list a. reference to state laws b. casket handling fee c. general facilities fee d. right of selection

d. right of selection

an 'S" shaped molding that is a component part of the casket cap a. pie b. roll c. crown d. rim

d. rim

another term for the extendover is the a. roll b. rail c. cove d. valence

d. valence

if a consumer does not want to accept or look at the general price list a. you must inform them that they are required to accept a copy b. the consumer must sign a waiver c. the consumer must sign an affidavit or refusal d. you do not have to do anything else

d. you do not have to do anything else

__________ is the statistical study of human populations with respect to their size, density, distribution, composition, and income

demographics

three or four caskets grouped together utilized to educate the selecting party regarding the elements of casket construction is referred to as a __________

demonstration (educational ) group

__________ is the quantity to be purchased which minimizes total cost

economic order quantity

__________ is an inscription placed on a monument to commemorate the deeds or qualities of the departed

epitaph

__________ is the portion of the casket interior which extends over the top body molding for aesthetic value

extendover

__________ is any metal formed from iron

ferrous metal

__________ a cost that , for a given period of time and range activity called the relevant range, does not change in total but becomes progressively smaller on a per unit basis as volume increases

fixed expenses

__________ is a price determination method whereby the casket cost is multiplied by constant factor

fixed multiple

__________ is steel that has been coated with zinc for increased resistance to rust

galvanized

__________ is a measurement of the thickness of metals, the number of sheets of metal necessary to equal approximately one inch

gauge

__________ is the strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll is anchored

gimp (fold)

__________ is an intangible asset such as the name of the funeral home, which enables business to earn a profit in excess of the normal rate of profit earned by other businesses of the same kind

goodwill

__________ is the process of acquiring, training, developing. motivating and appraising a sufficient quantity of employees to perform necessary activities

human resource management

__________ is a method of price quotation by which each line of service and/or merchandise is priced separately

itemization

__________ is a document that list the major responsibilities and tasks of the job

job description

__________ is insurance that covers business liability to customers of others who might be injured from the product sold to them

liability insurance

__________ is the part of the casket handle that is attached to the casket body

lug

__________ is the art and science of motivating people toward that achievement of a goal

management

the purchase, pricing, display and sale of merchandise is referred to as __________

merchandising

the way in which work is arranged and distributed among members of the firm defines __________

organizing

__________ is any container which is designed for placement in the grave around the casket

outer burial container

__________ is the wedge shaped portion of the cap at each end of the crown

pie (fishtail)

__________ is a written summary of one's personal, education, and professional achievements

resume

__________ are all efforts designed to preserve assets and earning power associated with a business

risk management

__________ is a component part of the casket interior which lines the rim and surrounds the cap panel

roll, cove, puffing

__________ is a form of risk management whereby a part of the firm's earnings is earmarked as a contingency fund for possible future losses, specifically for individual loss categories such as property, medical or worker's compensation

self-insurance

__________ are the component parts of compose the cap and body of casket

shell

__________ is the principle government agency concerned with the financing, operation, and management of small business

small business administration

__________ is the lesser expensive method of casket hardware production

stamped hardware

__________ is a physical asset that possesses genuine value

tangible assets

a form of credit that is extended by one business to another business to help finance distribution of producer's goods is __________

trade credit

__________ is a method of price quotation that creates one total price package for both service and merchandise

unit pricing

__________ is a cost which is uniform per unit, but fluctuates in total in direct proportion to change in the related total activity or volume

variable expense

the difference between current assets and current liabilities defines __________

working capital/ circulating capital