GB 370--Test 3

2 limitations of job specialization:

1. boredom and dissatisfaction with mundane tasks 2. anticipated benefits do not always occur

T/F: many companies offer health benefits to stay competitive

T

_______ is a logical, rational, and efficient organization design based on a legit and formal system of authority

bureaucratic model (max weber)

_____ is the financial remuneration given by the organization to its employees in exchange for their work

compensation

_______ correlating previously collected test scores of employees with the employee's actual performance

predictive validation

7 source scoff external recruits:

1. advertising 2. campus interviews 3. employment agencies 4. executive search firms 5. linked in 6. employee referrals 7. walk ins

big 5 personality traits:

1. agreeableness 2. conscientiousness 3. negative emotionality 4. extroversion 5. openness

_____ one of the most attractive options for a small business owner

SIMPLE

2 types of locus of control:

internal external

_____ the process of linking the activities of the various departments of the organization

coordination

_____ systematically delegating power and authority throughout the organization to middle-and lower-level managers

decentralization

_____ is the step wise means by which a labor contract is enforced. Grievances are filed on behalf of an employee by the union when it believes the employees have not been treated fairly under the contract

grievance procedure

_______ are personal attributes that vary from one person to another---physical, psychological or emotional

individual differences

____ is a tax-qualified retirement savings plan for anyone who works and or the person's spouse

individual retirement account (IRA)

_____ the determination of an individual's work-related responsibilities

job design

_____ deciding how to best group organizational activities and resources

organizing

Many firms collect _____ and _______ information on applications to ensure the applicant pool attracted is as representative as possible

race gender

______ prohibited asking certain questions of a job applicant

the equal employment opportunity commission

workers are considered employees under OSHA if you: (3 things)

1. control the actions of the employee 2. have the power to control the employee's actions 3. are able to fire the employee or modify employment conditions

3 disadvantages of functional departmentalization

1. decision making becomes slow and bureaucratic 2. employees narrow their focus to heir department and lose sight of broader goals and issues 3. accountability and performance are difficult to monitor

3 advantages of functional departmentalization:

1. each department can be staffed by functional-area experts 2. supervision is facilitated in that managers only need be familiar with narrow set of skills 3. coordination inside each department is easier

3 advantages of bureaucratic model:

1. efficiency in function 2. prevention of favoritism 3. recognition of and requirement for expertise

3 factors in the choice of an organization's centralization:

1. external environment's complexity and uncertainty 2. history of the organization 3. nature (cost and risk) of decisions to be made

What are the 4 personality types of the MBTI?

1. extraversion vs introversion 2. sensing vs intuition 3. thinking vs feeling 4. judging vs perceiving

4 reasons for poor person-job fit:

1. imperfect organizational selection procedure 2. change in both people and organizations over time 3. new technologies require new employee skills 4. unique individuals and unique jobs

6 personality traits at work:

1. locus of control 2. self efficacy 3. authoritarianism 4. machiavellianism 5. self esteem 6. risk propensity

6 structural coordination techniques:

1. management hierarchy 2. rules and procedures 3. managerial liaison roles 4. task forces 5. integrating departments 6. electronic coordination

3 disadvantages of bureaucratic model:

1. organizational inflexibility and rigidity 2. neglect of social and human processes 3. belief in "one best way" to design organizations

3 organization design concepts:

1. organizations are not designed and then left intact 2. organizations are in a continuous state of change 3. designs for larger organizations are extremely complex and have many nuances and variations

5 different types of smarts:

1. people smarts 2. quant smarts 3. spatial/artistic smarts 4. clever wit 5. vocal and words

2 purposes for workman's compensation:

1. provide means to maintain a reasonable standard of living 2. provide a tangible measure of the value of the individual to the organization

2 judgmental methods of appraisal:

1. ranking 2. rating

3 rater errors in performance appraisal:

1. recency error 2. errors of leniency and strictness 3. halo error

3 emerging legal issues:

1. sexual harassment 2. alcohol and drug dependencies 3. aids in the workplace

2 factors affect the wage-level decision:

1. the size and current success of the firm 2. the level of unemployment in the labor force

A matrix design is useful when:

1. there's a strong environmental pressure 2. there are large amounts of info to be processed 3 .there is pressure for shared resources

2 reasons for delegation:

1. to enable the manager to get more work done by utilizing the skills and talents of subordinates 2. to foster development of subordinates by having them participate in decision making and problem solving

3 reasons for performance appraisals:

1. validates selection process and effects of training 2. aids in making pay raise, promotion, and training decisions 3. provides feedback to workers to improve their performance and plan future careers

4 benefits of job specialization:

1. workers can become proficient at a task 2. transfer time between tasks is decreased 3. specialized equipment can be more easily developed 4. employee replacement becomes easier

_________ is: -increasingly important as firms realize the value of their human capital in improving productivity -critical to bottom-line performance of the firm -planning is now part of the strategic planning process

HRM

______ the set of organizational activities directed at attracting, developing, and maintaining an effective work force.

Human Resource Management (HRM)

_____ is the best predictor of job performance and is not independent of education and socio-economics

IQ

_______ is the extent to which people believe that their behavior has a real effect on what happens to them

Locus of control

_______ is a popular questionnaire that some organizations use to assess personality types. It is a useful method for determining communication styles and interaction preferences and has questionable validity and reliability

Myers-Briggs Type Indicator (MBTI)

T/F: on average women earn less than men

T

T/F: private sector unions are increasingly small

T

_____ is when minority group members pass a selection standard at a rate less than 80% of the rate of the majority group

adverse impact

______ intentionally seeking and hiring qualifiable employees from racial, sexual, and ethnic groups the are underrepresented in the organization.

affirmative action

_____ outlaws discrimination against persons older than 40 years of age

age discrimination in employment act of 1967

_______ forbids discrimination on the basis of disabilities and requires employers to provide reasonable accommodations for disabled employees

americans with disabilities act of 1990 (ADA)

_____ provide info about maximum, minimum, and average wages for a particular job in a labor market

area wage surveys

______ power that has been legitimized by the organization

authority

______________ has 5 characteristics: 1. a division of labor with each position filled by an expert 2. a consistent set of rules ensuring uniformity in task performance 3. a hierarchy of positions that creates a chain of command 4. impersonal management, with the appropriate social distance between superiors and subordinates 5. employment and advancement based on technical expertise and employees protected from arbitrary dismissal

bureaucratic model (max weber)

______ systematically retaining power and authority in the hands of higher-level managers

centralization

amended the original civil rights act making it easier to bring discrimination lawsuits while also limiting punitive damages that can be awarded in those lawsuits

civil rights act of 1991

______ is the process of agreeing on a satisfactory labor contract between management and labor (the contract contains agreements about wage, hours, and working conditions and how management will treat employees)

collective bargaining

_____ the use of logic and job analysis to determine that selection techniques measure the exact skills needed for job performance and used to establish the job relatedness of a selection device

content validation

wage gap between men and women is _________

contentious

_____ the process by which managers assign a portion of their total workload to others

delegation

_____ the process of grouping jobs according to some logical arrangement

departmentalization

_____ teaching managers and professionals the skills need for both present and future jobs

development

firms are increasingly having to make accommodations for ______ by delaying transfers, offering employment to spouses, and providing more flexible work schedules and benefits packages

dual career partners

_________ sets standards for pension plan management and provides federal insurance if pension plans go bankrupt

employee retirement security act of 1974

______ is a traditional view of the workplace in which an employer can fire an employee for any or no reason

employment at will

Title 7 of the Civil Rights Act of 1964 that forbids discrimination in the employment relationship. Employers are not required to seek out and hire minorities but they must treat fairly all who apply

equal employment opportunity

_____ is the federal agency charged with enforcing Title 7 as well as several other employment related laws

equal employment opportunity commission

_________ requires men and women to be paid the same amount for doing the same jobs, exceptions are permitted for seniority and merit pay

equal pay act of 1963

______ sets a minimum wage and requires overtime pay for work in excess of 40 hours per week for non-exempt employees (salaried professionals, executive, and administrative employees are exempt from the minimum wage and overtime provisions)

fair labor standards act of 1938

_______ requires employers to provide up to 12 weeks of unpaid leave for family and medical emergencies

family and medical leave act of 1993

_____ lead to higher levels of employee morale and productivity, create more administrative responsibility for the relatively few managers and create more supervisory responsibility for managers due to wider spans of control

flat organization

_________ are individuals who believe they are in control of their lives

internal locus of control

_______ promotion from within: considering current employees as candidates for openings

internal recruiting

_____ is a systematic analysis of jobs within an organization

job analysis

_____ is a listing of the job's duties; its working conditions, and the tools, materials, and equipment used to perform the job

job description

_____ the degree to which the overall task of the organization is broken down and divided into smaller component parts

job specialization (division of labor)

_____ is a listing of the knowledge, skills, abilities, and other credentials the incumbent jobholder will need to do a job

job specification

_______ amended the NLRA to limit the power of unions and increase management's rights during organizing campaigns and allows the US president to prevent or end a strike that endangers national security

labor management relations act of 1947

______ is the process of dealing with employees when they are represented by a union and organizations prefer employees remain nonunion because unions limit management's freedom

labor relations

_______ is: -reluctant to delegate -disorganization prevents planning work in advance -subordinate's success threatens superior's advancement -lack of trust in the subordinate to do well

manager

_______ set up procedures for employees to vote whether to have a union; if the vote is for a union management is required to bargain collectively with the union

national labor relations act of 1935 (AKA Wagner Act)

______ is the federal agency empowered to enforce provisions of the NLRA

national labor relations board

_______ requires that the employer provide a place of employment that is free from hazards that may cause death or serious physical harm and obey the safety and health standards established by occupational safety and health administration

occupational safety and heath act of 1970

_____ the structured elements and the relationships among the elements used to manage the organization as well as a means to implement strategies and plans to achieve organizational goals

organization design

_____ the set of building blocks that can be used to configure an organization

organization structure

______ a formal assessment of how well workers do their jobs

performance appraisal

________ is the relatively stable set of psychological and behavioral attributes that distinguish individuals

personality

______ when units operate with little interaction; their output is simply at the organizational level

pooled interdependence

_______ specifically outlaws discrimination on the basis of pregnancy

pregnancy discrimination act

_______ the overall set of expectations held by an individual with respect to what he/she will contribute to the organization and what the organization will provide in return

psychological contract

___________ organizational growth exceeds the owner-manager's capacity to personally supervise all of the organization and additional managers are employed and assigned specific employees to supervise

rationale for departmentalization

_______ when activities flow both ways between units

reciprocal interdependence

______ the process of attracting qualified persons to apply for jobs that are open

recruiting

_____ when the output of one unit becomes the input of another unit in sequential fashion

sequential interdependence

_____ simplest type of retirement plan available

simplified employee pension plan (SEP)

_______ is: -reluctant to accept delegation for fear of failure -perceives no rewards for accepting additional responsibility -prefers to avoid any risk and responsibility

subordinate

_______ are more expensive because of the number of managers involved and foster more communication problems because of the number of people through whom information must pass

tall organizations

_______ an increasing trend without the risk that the organization may have to eliminate jobs

temporary workers

______ teaching operational or technical employees how to do the job for which they were hired

training

_____ determining the extent to which a selection device is predictive of future job performance

validation

_____ is a management policy decision to pay above at, or below the going rate for labor in an industry or geographic area

wage-level decision