GEB 3213 Business Correspondence Quiz

When using instant messaging, spelling and grammar matter less than when using e-mail. Moreover, e-mails, memos, and letters become increasingly more formal in expectations relating to formatting and content.

True

When writing e-mails or memos, good subject lines should be both specific concise.

True

The XYZ Corporation is concerned about the legal problems of email being used for evidence in litigation. Employees must adhere to strict email guidelines. Which of the following should NOT be one of XYZ's guidelines for email usage?

Use company email for private, personal messages.

The following are required parts of a business letter using block formatting, meaning that they are considered "standard letter parts:"

a date line, letter address (address of person you are sending it to), salutation (like a greeting), body, complimentary closing, and signature block

Can you assist Betty in finding a(cite/sight/site) to hold the office holiday party to host our (personal/personnel)? From the answer choices below, choose below which words should fill each blank to make the sentence correct.

site, personnel

Your staff has worked hard to successfully complete a project for a large advertising client. Which of the following is the BEST way for you to quickly express thanks to the staff in writing?

Send an email immediately to all staff.

When explaining the new health insurance options, please (describe/prescribe) the list of features available to (dependants/dependents) of employees.

describe/dependants

Sally wants to (accede/exceed) your expectations when she drafts the new (complement/compliment) to the human resources manual.

exceed/complement

(Its/It's) ______ recommended that you (led/lead) ______ tomorrow's meeting, (to/too/two) _________. From the answer choices below, choose below which words should fill each blank to make the sentence correct.

it's, lead, too

A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. Which of the following channels of communication would be MOST appropriate for sharing this news, given the sensitive nature of the message?

A face-to-face meeting with each employee

Which of the following is NOT an example of good email etiquette?

Answer every email message as soon as it is received (even if you have to write back angry).

Subject lines are ALWAYS required in e-mail, memos, and even letters.

False

The date 1/10/14 means January 10, 2014, if written with European usage considerations.

False

This sentence is correct as written: True/False Jane will deliver the pizza to there house.

False

True or False: When typing a letter which will is longer than one page (meaning that it will require two or more pages), all pages must be put on company letterhead stationary.

False

As vice president of sales, you would like to send company personnel a good-news message about the company's first quarter sales results. Which of the following would be the best subject line for your message?

First Quarter Sales Exceed Projections

Decisions about page format impact the effectiveness of the message. So, many companies actually maintain policies which dictate page layout, punctuation style, and other formatting issues. Therefore, although our textbook provides a guide for formatting letters, envelopes, and e-mails, we should follow our company's preferences/expectations when drafting for in the real world.

True

Depending on the situation, a thank-you message can be handwritten, printed on letterhead, or sent electronically.

True

Enumerated lists, bulleted lists, tables, graphs, and pictures can all be used in email messages to strengthen communication.

True

Letterhead is preprinted on stationary with the organization's name, logo, address, phone number and e-mail.

True

Memorandums (memos) require that the headings: TO:, FROM:, DATE:, SUBJECT:- be typed in all capital letters and that the information contained after these headings be aligned. Moreover, memos are typically not signed with a full signature. However, it is common for the author to sign his/her initials up next to the "from" line.

True

Memos or email messages are the most frequent methods for sharing procedures and instructions for internal business communication when a written record is needed.

True

Sincerely and Yours Truly are standard complimentary closes when writing letters. It is also acceptable when writing to someone who is more of an acquaintance to sign a letter with Cordially or Thank you.

True

The simplified letter format can be used business-to-business mail OR when you do not know the reader's name or which courtesy title to use. The downside to simplified formatting is that reader's prefer to see their names; thus, some businesses find it "too cold and distancing for cultures that place a premium on relationships."

True

True or False: Memos are documents that are sent internally (to someone within a company), and letters are documents that are usually sent externally (to someone outside a company).

True

True or False: The block style letter is the style where all lines begin at the left margin AND is the most frequently used format for business letters (readers expect it).

True

True or False: The mixed punctuation style is the "traditional" style of punctuatuion for letters, which uses a colon after the salutation (greeting) and a comma after the complimentary closing. Dr. Deyo prefers that we use mixed punctuation for this class to maintain formality and respect for our readers.

True

True or False: When writing numbers and dates: In dates, use figures for the day and the year. The month is normally spelled out. So, January 10, 2014, is an acceptable way to write a date on a letter.

True

Janet will (accept/except) ____________ your (advice/advise) _____________ since you are the expert on the subject. From the answer choices below, choose below which words should fill each blank to make the sentence correct.

accept, advice

(Among/Between) __________ the twenty delegates that we are sending to Washington, Joe can (affect/effect) _______ the Health Care Bill the most. From the answer choices below, choose below which words should fill each blank to make the sentence correct.

among, affect