HCAD 325 Final Exam
The costs associated with producing poor quality goods and services.
Cost of Quality
The time required to accomplish a task in a system.
Cycle Time
The method by which customers are picked from the queue to be served.
Queue Discipline
The probability of having an item on hand when it is needed.
Service Level
____________________ is defined as unwelcome sexual conduct that negatively impacts an employees.
Sexual Harassment
The first step in organizing a Kaizan event.
Specify Value
_________________ are interview questions that all interviewees must answer.
Structured Questions
The speed with which the customers must be served to satisfy demand for the service.
Takt Time
The demand for chest X-rays is 4 per hour. It takes 12 minutes to take a chest X-ray. What is the takt time? a. 15 minutes b. 12 minutes c. 1.25 minutes d. 0.8 minutes
a. 15 minutes
What is the next number in this forecasting series: 2.5, 4.5, 6.5, 8.5, 10.5, 12.5, 14.5, 16.5? a. 18.5 b. 9.92 c. 8.5 d. 14.5
a. 18.5
Tiffany decides she can improve operations in her department by sorting, labeling, and cleaning the storage area. What Lean tool is she using? a. 5S b. Single-minute exchange of die (SMED) c. Flow d. Spaghetti diagram
a. 5S
Which of these are examples of external recruitment sources? a. All are correct b. Private employment agencies c. Print media d. Career websites
a. All are correct
What is supply chain management? a. All of these answers are correct. b. Procurement and vendor relationship management c. The management of all activities and processes related to both upstream vendors and downstream customers in the value chain d. Tracking and managing demand, inventory, and delivery
a. All of these answers are correct.
Social media is defined as: a. An electronic tool that provides a platform for customer interaction with the organization and each other b. Printed media that focuses on consumers submitting written surveys regarding their opinions c. A radio station devoted to education. d. An organization's website
a. An electronic tool that provides a platform for customer interaction with the organization and each other
What is goal setting theory? a. Both the manager and the employee collaborate to set goals for the employee. b. The manager sets performance goals for their employees. c. The manger sets goals that are low during the first year of employment and then increasing the goals during the second year. d. All are correct
a. Both the manager and the employee collaborate to set goals for the employee.
Which of the following is an important measure of financial performance? a. Cash on hand b. Number of employees per occupied bed c. Number of physicians in a hospital d. Rankings on Healthcare.gov
a. Cash on hand
What is the theory that provides optimal levels of stock on hand, order levels, and order frequency? a. Economic order quantity b. Stock level index c. Order quantity and date d. Safety stock system
a. Economic order quantity
_________________ is a relationship between an employee and an employer with expectations by each that the responsibilities of the other will be fulfilled. a. Employment b. None of these answers are correct c. Employment at will d. Work at will
a. Employment
This percentage of workplace bullies is made up of bosses.
60%
Cost allocation model that assigns cost to each activity and then totals actual consumption of each activity.
ABC
According to the Department of Homeland Security, this type of social problem is characterized by the random selection of victims.
Active Shooter
A mechanism that prevents mistakes or makes them immediately obvious.
Poka-Yoke
The number one tool that can be used to maintain the gains that are realized by Operations Management Projects.
Human Resources
A(n) ______________ of employee recruitment is a company presence on social media websites.
Indirect Method
All costs not related to revenue.
Overhead
The most common method of bundling payments.
Per Diem
Methodology that pays providers a monthly fee for each patient that receives care.
Total Capitation
The badge associated with an entry level of the six sigma infrastructure.
Yellow Belt
These insurance products became popular in the 1990s when the Civil Rights Act of 1991 (amendment to the Civil Rights Act of 1964) was passed, which allowed financial damages for discrimination and harassment suits. a. Employment practices liability insurance b. Social media insurance c. Managed care insurance d. Indemnity insurance
a. Employment practices liability insurance
Applicants who score high on this Big Five Personality Trait will perform better in sales and teamwork. a. Extraversion b. Cognitive ability c. Openness to experience d. Agreeableness
a. Extraversion
The Equal Pay Act of 1963 amended which Act? a. Fair Labor Standards Act of 1935 b. Civil Rights Act of 1964 c. Pregnancy Discrimination Act of 1978 d. Americans with Disabilities Act of 1990
a. Fair Labor Standards Act of 1935
The purpose of psychomotor tests is to measure: a. Hand-eye coordination b. Compassionate with patients c. Problem solving d. Memory, verbal and math comprehension
a. Hand-eye coordination
What approach should you use to identify bundled payments that are a priority for cost management? a. Identify bundles with high volume, high cost compared with benchmarks from other organizations, and high use in bundled payments where costs are highly variable. b. Change the overhead allocations to the costs in all the bundles. c. Identify which doctors have the most expensive cost for all the bundles. d. Challenge suppliers of materials in all of the bundles to reduce their prices.
a. Identify bundles with high volume, high cost compared with benchmarks from other organizations, and high use in bundled payments where costs are highly variable.
To improve the flow of a process, what two key strategies should be employed? a. Increase the speed and decrease the variability of the process. b. Automate where possible. c. Decrease the speed and decrease the variability of the process. d. Find and remove all bottlenecks.
a. Increase the speed and decrease the variability of the process.
Susan Collins is the director of Memorial Hospital's emergency department. She has redefined the triage nurses' role to expand the number of tasks they can perform so that they can assist other staff. Which of the following describes what Susan is doing? a. Load balancing b. Eliminating duplicate activities c. Processing in parallel d. Using alternative process flow
a. Load balancing
Which of the following activities will not result in a significant increase in revenue? a. Measuring revenue per billing employee and replacing the lowest performers every quarter b. Providing real-time information to claims processors through data warehouses c. Using exception-based workflow, in which processes are mapped and automated and only exceptions are handled by staff d. Providing real-time feedback to clinicians about the effect on reimbursement based on care choices (e.g., medication choice)
a. Measuring revenue per billing employee and replacing the lowest performers every quarter
Which of the following approaches is not an effective means to reduce the cost of overhead? a. Reducing executive salaries b. Reducing staffing layers c. Implementing process improvement on all routine overhead processes (e.g., hiring new employees) d. Consolidating activities (e.g., memberships)
a. Reducing executive salaries
____________________ is a statistical term that refers to the extent that the same measurement such as a test repeatedly measures the same characteristic. a. Reliability b. Validity c. Construct reliability d. Construct validity
a. Reliability
The third component of the needs assessment is: a. Task analysis b. Behavior analysis c. Motivational analysis d. Employee analysis
a. Task analysis
Which healthcare membership organization released a statement about the issues of workplace bullying in healthcare in 2008? a. The Joint Commission b. The American College of Physicians c. The American Medical Association d. The Nurses Association
a. The Joint Commission
What is throughput time? a. The average time a unit spends in the process b. The average of the waiting times for a unit in the process c. The time to process one unit d. The length of the queue as a unit enters a process
a. The average time a unit spends in the process
What is the capacity of a process? a. The maximum possible output (goods or services) that a process or resource can produce or transform b. The number of units produced per hour c. The longest time a unit will take to travel through the process d. The number of workers used in the process
a. The maximum possible output (goods or services) that a process or resource can produce or transform
What is the purpose of MedPAC? a. To advise Congress on payment rates and methods for Medicare b. To lobby Congress and the FDA on the acceptance of new medicine and pharmaceuticals c. To publish reports to guide states in their administration and payment methods for Medicaid d. To advise the president on payment methods for Medicare
a. To advise Congress on payment rates and methods for Medicare
John is the emergency department manager, and he wants to order supplies for his growing department. He knows his ED patient demand is stronger in the summer than in any other season. What forecasting method(s) should he use? a. Trend and seasonal b. Cyclical c. Trend d. Seasonal and random
a. Trend and seasonal
Financial penalties and rewards in the contemporary payment system are designed to a. provide incentives for providers to improve quality. b. improve the coding of bills. c. deter fraud. d. reduce total payments to providers.
a. provide incentives for providers to improve quality.
The two-bin system is used to a. signal a need to order when one bin is full. b. color-code types of inventory. c. provide overflow storage for inventory. d. provide easy movement of stock from the storeroom to the work area.
a. signal a need to order when one bin is full.
The term "Six Sigma" represents what goal? a. Six standard deviations from the median b. 3.4 defects per million opportunities c. Six defects per million opportunities d. Sigma level quality
b. 3.4 defects per million opportunities
A patient enters the MRI scanning suite at 1:00 pm and leaves at 3:30 pm. The MRI test takes 50 minutes. What is the percentage of value-added time? a. 25 percent b. 33 percent c. 50 percent d. 100 percent
b. 33 percent
According to the provisions of the Americans with Disabilities Act of 1990, which statement is NOT correct? a. Individuals who are morbidly obese can be considered disabled if the obesity was related to a physical cause. b. Alcohol and other drug abuses are covered under ADA. c. Disabilities include learning disabilities, mental disabilities, epilepsy, cancer, arthritis, mental retardation, AIDS, asthma, and traumatic brain injury. if the obesity was related to a physical cause d. A nursing home cannot refuse to admit a person with AIDS that requires a nursing service if the hospital has that type of service available.
b. Alcohol and other drug abuses are covered under ADA.
HRM can play a role in a high-performance organization by participating in: a. Employer motivation b. All are correct. c. Job analysis and job design d. Recruitment and selection
b. All are correct.
What is the impact of workplace bullying? a. more work stress anxiety b. All of these answers are correct c. increased absenteeism d. lowered job satisfaction rates
b. All of these answers are correct
An external procedure for resolving employment disputes is: a. Peer review panel b. Arbitration c. Open door policy d. Lawsuits
b. Arbitration
When a new employee is given a copy of the handbook, what should the organization do? a. Test them on the material b. Ask the employee to sign a receipt indicating he or she has received the handbook, maintaining the receipt in the employee personnel file. c. Ask for their input immediately d. Tell them they can put it in their desk and forget about it.
b. Ask the employee to sign a receipt indicating he or she has received the handbook, maintaining the receipt in the employee personnel file.
Which conditions in the workplace are conducive to sexual harassment? a. None of these answers are correct. b. Both of these answers are correct. c. a policy in place is not enforced d. a large variance in power in the workplace
b. Both of these answers are correct.
Which statement is correct about the Hawthorne studies? a. Provided pay differential system b. Changed physical work environment to assess work habit changes. c. Provided workers with incentives d. Promoted scientific management
b. Changed physical work environment to assess work habit changes.
What is the primary goal of Lean? a. Eliminate defects b. Eliminate waste c. Improve financial performance d. Maximize employee productivity
b. Eliminate waste
Applicants who score high on this Big Five Personality Trait will perform well in a stress work environment such as the health care industry. a. Extraversion b. Emotional stability c. Openness to experience d. Agreeableness
b. Emotional stability
Most states adhere to the___________________, which means that, in the absence of a legal employment contract, employees and employers can end their relationship for any reason. a. Public policy doctrine b. Employment-at-will doctrine c. Termination at will doctrine d. Discharge at will doctrine
b. Employment-at-will doctrine
Which is the easiest way to terminate an employee? a. Public policy exception b. For cause c. Due cause d. Employment at will
b. For cause
Which tool is not part of the analyze phase of a Six Sigma project? a. Regression analysis b. Gantt chart c. Pie chart d. Bar graph
b. Gantt chart
The use of all the cost management tools contained in this book will have the largest financial impact for which type of payment? a. Bundled payments b. Global budget c. Shared savings d. Fee-for-service
b. Global budget
The first step in a typical selection process consists of: a. Interviewing qualified applicants b. Initial screening of applications c. Administering any tests d. Conducting a reference check.
b. Initial screening of applications
Which of the following is the most important reason to create a process map? a. If can fix accountability for errors. b. It provides a visual representation of a process that can be used to identify opportunities to make improvements. c. It can be used to communicate a process to upper-level management. d. It can be used for team building.
b. It provides a visual representation of a process that can be used to identify opportunities to make improvements.
Which statement is correct about the Lily Ledbetter Fairy Pay Act of 2009? a. All of these answers are correct. b. Its goal is to protect employees from unlawful compensation practices c. Lily Ledbetter was an employee of Coca Cola and was paid less than her male workers. d. It is the amendment to the American Disabilities Act
b. Its goal is to protect employees from unlawful compensation practices
The ultimate goal of strategic management is: a. All are correct. b. Maintain a sustainable competitive advantage c. To hire appropriate employees for short term planning d. To develop short term goals.
b. Maintain a sustainable competitive advantage
Which of the following is not a major factor in the increasing costs of healthcare in the United States? a. New diagnostic and treatment technologies b. Malpractice costs c. Increasing incidence of chronic disease and an aging population d. A provider payment system (fee-for-service) that encourages the use of healthcare services
b. Malpractice costs
Which of the following is a metric to measure the accuracy of your forecast? a. Standard deviation b. Mean absolute deviation c. Absolute error d. Average of the errors
b. Mean absolute deviation
The Wellstone Act is also called the: a. Lily Ledbetter Fairy Pay Act of 2009 b. Mental Health Parity and Equity Addiction Act of 2008 c. None of these answers are correct d. Genetic Information Nondiscrimination Act of 2008
b. Mental Health Parity and Equity Addiction Act of 2008
Which of these statistics characterizes the U.S. healthcare industry? a. The workforce is comprised of over 15 million healthcare workers. b. None of these are correct c. There are approximately 300 health occupations. d. The industry employs more than 5% of the U.S. workforce.
b. None of these are correct
Tiffany worked with the radiologists to develop a new system to improve equipment utilization. In this new system, the instruments needed for an interventional procedure are organized outside of the interventional suite and prior to the procedure. What Lean tool is Tiffany using? a. Jidoka b. SMED c. Spaghetti diagram d. Standard work
b. SMED
Tom Stinson is the COO of Memorial Hospital. He is receiving complaints about waiting times in the emergency department. What services other than emergency should be a priority for analysis? a. Housekeeping b. Scheduled surgery c. Lab services d. Imaging
b. Scheduled surgery
Jose is checking his laboratory equipment using test control samples that are designed to give the same results and are used to calibrate the equipment. When he runs 100 samples, he gets two results that are greater than 3 standard errors of the mean. These results are called what? a. 2 sigma quality b. Special variation c. Error bars d. Common variation
b. Special variation
Tiffany wants to continue to make improvements in the imaging department and organized a kaizen event. What will be her first step? a. Map and improve the value stream b. Specify value to the patient c. Develop a pull system d. Interview patients and staff
b. Specify value to the patient
Tiffany works with radiologists in her department to develop a protocol that will to be used to sterilize each instrument used in a procedure in exactly the same manner. What Lean tool is she using? a. Kaizen event b. Standard work c. 5S d. Value stream map
b. Standard work
Julie enters the storeroom to get a special syringe for her patients, but none of the syringes are there. This is an example of what? a. Lead time procedure b. Stock out c. Back order d. Set-up procedure
b. Stock out
Tom is watching a football game he prerecorded, and he is fast-forwarding to only watch the plays. What is he doing? a. Counting the number of defects b. Using only the value-added time c. Observing set up times d. Calculating idle or wait time
b. Using only the value-added time
_____________ are skilled trade programs such as carpentry and plumbing. a. mentor programs b. apprenticeships c. internships d. all are correct
b. apprenticeships
The most accurate way to determine current inventory is to a. track additions and removals using RFID. b. do a physical inventory count. c. track additions and removals with bar coding. d. track additions and removals via point-of-sale equipment.
b. do a physical inventory count.
________________ consists of establishing a long-term plan for the replacement of important employees. a. exit strategy planning b. succession planning c. empowerment planning d. all are correct
b. succession planning
Material requirements planning and enterprise resources planning systems are used for a. assigning tasks to robots in automated inventory systems. b. synchronizing materials and supply availability with forecasted demand. c. planning optimal layouts for inventory storage. d. integrating all information technology systems into one database.
b. synchronizing materials and supply availability with forecasted demand.
Jose is measuring the time it takes a technician to do a new test. He expects the test to take no more than 5 minutes and no less than 3 minutes. After observing a number of tests, he calculates the standard deviation of the test as 0.3 minutes. What is the process capability of the test? a. 0.0 b. 1.8 c. 1.1 d. 2.0
c. 1.1
What it is the next number in this forecasting series: 3.7, 3.7, 3.7, 3.7, 3.7, 3.7, 3.7, 3.7? a. Not determinable b. 3.8 c. 3.7 d. 3.6
c. 3.7
Jose has a new test that has three steps. He calculates that in each step some of the sample must be discarded. Step 1 has a discard rate of 2 percent, step 2 has a discard rate of 5 percent, and step 3 has a discard rate of 1 percent. How much of the sample is available after step 3? a. 82.0 percent b. 75.5 percent c. 86.5 percent d. 99.1 percent
c. 86.5 percent
When prioritizing activities for overhead cost reduction, one should consider which of the following? a. Activity staffing levels vs. cost/FTE b. Activity visibility to the board of directors c. Activity cost vs. its importance to operations d. Activity relationship to strategic plan
c. Activity cost vs. its importance to operations
The role of human resource management is: a. Partnership between HRM and management b. Help management create an ethical organizational culture c. All are correct d. Collaborates with OSHA to train employees in safe procedures
c. All are correct
Which statement is correct about an open door policy? a. There is only one person listening to the employee about an issue b. Although there are limitations, it is better than no due process policy c. All are correct d. It is the easiest method of providing an avenue for discussion of employee issues
c. All are correct
Tiffany institutes as new system that indicates the status of the CT scanning suite with a series of lights. Green means the suite is available, yellow means the suite will be available in 3 minutes, and red means the suite is in use. What Lean tool is Tiffany using? a. Jidoka b. Pareto c. Andon d. Flow
c. Andon
Jose is the supervisor of the laboratory. One of his testing machines seems to be giving different results for the same sample. To make sure he is delivering correct results, Jose uses a second machine to check the results of the first. This action represents which cost of quality type? a. Prevention b. Internal failure c. Appraisal d. External failure
c. Appraisal
Which of the following is true when using the EOQ model? a. As ordering costs increase, the optimal order quantity decreases. b. As order quantities increase, supplier discounts increase. c. As holding costs increase, the optimal order quantity decreases. d. As inventory increases, less storage space is required.
c. As holding costs increase, the optimal order quantity decreases.
Which assumption is not part of the basic EOQ model? a. Lead time is known and constant. b. Demand is known and constant. c. Back orders and stock outs are allowed d. Demand for the item in question is independent
c. Back orders and stock outs are allowed
What is the correct project cycle for a Six Sigma project? a. Analyze, define, measure, improve, control b. Measure, define, analyze, improve, control c. Define, measure, analyze, improve, control d. Define, improve, analyze, control
c. Define, measure, analyze, improve, control
What is an EEO-1 report? a. it is a piece of legislation that requires reporting of gender discrimination. b. Employers with 50 or more employees must file a report of women and minorities who hold positions. c. Employers with 100 or more employees must file a report indicating the number of women and minorities who are employed. d. it is an ethical environment opportunity report for healthcare industries.
c. Employers with 100 or more employees must file a report indicating the number of women and minorities who are employed.
Which of the following is not an effective cost reduction tool for a cost reduction project? a. Supply chain management b. Schedule optimization c. Finding ineffective employees and reassigning them d. Process improvement including Lean and Six Sigma
c. Finding ineffective employees and reassigning them
Which are examples of team designs? a. Avatar teams b. Self-project teams c. Functional teams d. Cross development teams
c. Functional teams
Which of the following is not an important cost management approach for an organization taking full capitation risk? a. Systems to prevent readmissions of patients that use EBM and optimized processes b. Shared decision making for surgery based on EBM finding c. High patient copays and deductibles d. Implementation of healthcare homes
c. High patient copays and deductibles
On-the-job training is ______________that involves the new employee and colleagues who provide advice about the workplace and job. a. Formal training b. Mentor training c. Informal training d. Orientation training
c. Informal training
Which statement is true about TeamSTEPPS: a. Developed by the Department of Defense, the program provides apprenticeship opportunities to encourage teamwork in healthcare. b. It is a program developed by the Department of Labor to encourage teamwork in healthcare. c. It is a goal of the program to optimize team performance in healthcare. d. None are correct.
c. It is a goal of the program to optimize team performance in healthcare.
The selection process must be ________________ which means it is objective and fair to all applicants. a. Due diligence b. Quid pro quo c. Legally defensible d. Due process
c. Legally defensible
The relationship between the arrival rate to a system, the time a patient spends in the system, and the number of items in a system is known as what? a. Discrete event simulation b. Queuing notation c. Little's law d. Queue discipline
c. Little's law
Susan has increased staffing levels on some evenings (e.g., first of the month, paydays) to reduce patient waiting time. This is an example of what? a. Using information for real time control b. Ensuring quality at the source c. Matching capacity to demand d. Reducing bottlenecks
c. Matching capacity to demand
This external negotiator, ______________, intercedes to resolve a dispute, but his/her suggestion is not legally binding. a. Arbitrator b. Peer review panelist c. Mediator d. Open door negotiator
c. Mediator
Which of the following is not a method of bundling payments? a. Payment for an episode of care b. Payment per hospital discharge c. Payment for a clinical service (e.g., CT scan) d. Per diem
c. Payment for a clinical service (e.g., CT scan)
What variables are measured in the measurement phase of a Six Sigma project? a. Process duration, process variability, critical to quality b. Process input, process output, process duration c. Process input, process output, critical to quality d. Process error rate, process output, process duration
c. Process input, process output, critical to quality
Which of the following are mandatory benefits? a. Sick leave b. Retirement plans c. Social security d. Vacation leave
c. Social security
Which of the following is not a common theme found in successful Six Sigma programs? a. Top management support b. Use of quantitative measures c. Use of Taguchi methods d. Team-based projects
c. Use of Taguchi methods
The ABC classification system is used in inventory management to a. score vendors on service and price. b. divide inventory into three categories based on physician preference. c. divide inventory into three categories based on cost and then focus management on the most costly group. d. determine the most efficient layouts for stock rooms.
c. divide inventory into three categories based on cost and then focus management on the most costly group.
The Memorial Hospital emergency department averages 30 patients in their department at any one time, and 20 patients arrive per hour. What is the average throughput time for each patient? a. 3 hours b. 1 hour c. .66 hours d. 1.5 hours
d. 1.5 hours
For CT scanning, the check-in process takes 3 minutes, the patient waits for 15 minutes, the patient then moves to the scanner (2 minutes), the scan takes 9 minutes, the patient is moved to the waiting room (2 minutes), and the patient then waits 20 minutes to be picked up. What it the throughput time? a. 3 minutes b. 9 minutes c. 42 minutes d. 51 minutes
d. 51 minutes
Which of the following is a good approach to cost reduction? a. Elimination of overtime b. Across-the-board expense reductions c. Outsourcing of those activities found to be too expensive to vendors with the lowest bids d. A systemic analysis of costs followed by targeted improvements
d. A systemic analysis of costs followed by targeted improvements
Which type of termination allows an employee to collect unemployment benefits? a. Voluntary termination b. Involuntary termination c. Absolute termination d. Administrative termination
d. Administrative termination
Which is an example of an extrinsic reward? a. A free parking space for a month b. A trip to Jamaica c. A monetary award d. All are correct
d. All are correct
Which of the following is not a current trend in vendor supply chain relationships? a. Vendor-managed inventory b. Value-based standardization c. Group purchasing organizations d. Bidding strictly on cost
d. Bidding strictly on cost
Which of these is considered internal recruitment? a. Social media b. Print media advertisement c. Career website d. Employee referral
d. Employee referral
__________________________ is the federal agency that monitors and enforces labor regulations to ensure that the employment process is nondiscriminatory. a. Occupational Safety and Health Administration b. National Institute for Safety and Health c. Workplace Bullying Federal Organization d. Equal Employment Opportunity Commission
d. Equal Employment Opportunity Commission
John is forecasting daily demand for laundry in the emergency department. He has very limited historical data. What forecasting method should he use? a. Simple moving average b. Linear regression c. Weighted moving average d. Exponential smoothing
d. Exponential smoothing
Which is the smallest level of cost that should be analyzed when beginning a cost reduction project? a. Full capitation b. Shared savings payments c. Bundled payments d. Fee-for-service
d. Fee-for-service
Which of the following goals is not part of inventory management? a. Meeting anticipated demand b. Taking advantage of quantity discounts c. Protecting against stock outs d. Having a variety of clinical devices available for physicians
d. Having a variety of clinical devices available for physicians
A ________________is a problem, situation, or opportunity that requires an individual, such as a health care provider, or an organization, such as a managed care practice, to choose an action that could be unethical. a. Organizational dilemmas b. Illegal behavior c. Unethical behavior d. Health care ethical dilemma
d. Health care ethical dilemma
Radiology technologists in Tiffany's department have specialized their work to a specific class of procedures. To improve the flow of patients in the department, she has instituted a series of in-service educational classes to improve the ability of all of her staff to do all of the procedures. What Lean tool is she using? a. Standard work b. Andon c. 5S d. Heijunka (load balancing)
d. Heijunka (load balancing)
Once a cost reduction project is chartered, what should be the first step? a. Convene a physician advisory board. b. Inform employees that some staffing reductions will be necessary. c. Identify the largest payer and meet with them. d. Identify key cost drivers and collect cost data related to each fee for service.
d. Identify key cost drivers and collect cost data related to each fee for service.
Which of the following are included in the five steps of the activity-based costing process? a. Determine cost drivers, implement healthcare home, calculate total cost of service b. Identify relevant activities, determine cost drivers, alter staffing levels c. Determine cost drivers, implement evidence-based medicine, calculate total cost of service d. Identify relevant activities, determine cost drivers, calculate total cost of service
d. Identify relevant activities, determine cost drivers, calculate total cost of service
If you do a great job, you will have a job for life is an example of what? a. Employee handbook b. Wrongful contract c. Hot air d. Implied contract
d. Implied contract
What are the most important data to track for a shared savings (ACO) program? a. Frequency of the types of diagnosis for participants b. Number of patients per primary care doctor c. Salaries of all providers in the ACO d. Individual patient costs over time
d. Individual patient costs over time
What is the Security Rule? a. None of these answers is correct. b. It was developed to protect healthcare employees' salary information. c. It was developed to protect the salaries of the CEO and other executives. d. It is a rule that was developed to protect electronic patient information
d. It is a rule that was developed to protect electronic patient information
Which of the following is not a true statement about Lean and Six Sigma? a. Lean's focus is on reducing waste; Six Sigma's is on reducing defects. b. Lean and Six Sigma tools can both be used in process improvement projects. c. Lean tools are currently more widely used in healthcare applications. d. Lean and Six Sigma projects require the use of special software.
d. Lean and Six Sigma projects require the use of special software.
Prior to implementation of any training initiatives, a ____________ or evaluation of the organization is completed to determine types of training needed. a. Task assessment b. Interventional assessment c. Person assessment d. Needs assessment
d. Needs assessment
Tiffany is the day shift supervisor in the imaging department. She has redesigned the patient intake system so that patients are only asked their name and birthdate once. The old system asked the patient this information three times. What type of waste did Tiffany reduce? a. Waiting b. Motion c. Overproduction d. Overprocessing
d. Overprocessing
What are the steps of the PDCA cycle? a. Plan, develop, channel, act b. Please, don't, change, anything c. Process, develop, change, actuate d. Plan, do, check, act to hold the gains
d. Plan, do, check, act to hold the gains
A system can be subdivided into what elements? a. Processes, people, and machines b. Processes, decisions points, and connectors c. Attitude, skills, and engagement d. Processes, subprocesses, and tasks
d. Processes, subprocesses, and tasks
The main goal of the recruitment process is to generate a ______________ of applicants to select from to support the organization's success. a. Diverse pool b. Olympic sized pool c. Unqualified pool d. Qualified pool
d. Qualified pool
Which federal organization was established in 1913? a. Occupational Safety and Health Administration b. Center for Medicaid and Medicare Services c. Social Security Administration d. U.S. Department of Labor
d. U.S. Department of Labor
Jose, the lab manager, wants to improve the quality in his laboratory with a Six Sigma program. He wants Sandy, his chemistry supervisor, to attend a Six Sigma training program so that she can oversee all Six Sigma projects that will occur in the lab. Sandy will be trained as a ______________. a. master black belt b. yellow belt c. green belt d. black belt
d. black belt
Another term for employee orientation is: a. employee podcast b. webinars c. professional development program d. employee onboarding
d. employee onboarding
The Hazard Communication Standard requires: a. performs research on carpal tunnel syndrome b. enforces the use of personal protective equipment c. developed standards for ergonomics d. requires companies to label hazardous materials.
d. requires companies to label hazardous materials.
