Healthcare Management Student Created Quiz Questions

Managers tend to hold misconceptions about ____ Motivation Ethics Values products

Motivation

Which of the following is not a common misconception about motivation? Extrinsic rewards are a stronger driving motivation than intrinsic ones. Anyone can become an effective motivator. Some people just are not motivated. Motivation is manipulation.

Anyone can become an effective motivator.

When upholding a manager position, which of the following incentives are most beneficial in order to increase the motivation levels of your employees? Extrinsic Incentives Intrinsic Incentives Purely recognition of achievements Combination of both extrinsic and intrinsic incentives

Combination of both extrinsic and intrinsic incentives

Which one of these indicates that managers are looking at ALL aspects of what motivates employees instead of making incorrect assumptions? a. Motivation and engagement at work and relates to what happens at work only b. Developing an understanding of employee's lives inside and outside the work environment c. Motivation is manipulation d. One size fits all

Developing an understanding of employee's lives inside and outside the work environment

Which of the following is true in relation to the motivation of employees/people in general? Motivational people are born, not made. All employees are motivated by an increase in pay. Some people are just not motivated. Everyone is motivated by something, does not have to be work related.

Everyone is motivated by something, does not have to be work related.

What is NOT one of the strategies to motivate and engage employees? Focus on competition to motivate employees to work harder Acknowledge the importance of work-life balance and employee well-being Get subordinates to take responsibility for their own motivation "Do unto others as you would have done unto you"

Focus on competition to motivate employees to work harder

Which of the following is not a misconception about motivation & employee satisfaction? All motivation is intrinsic Although I'm not motivated by extrinsic rewards, others are Get subordinates to take responsibility for their own motivation People are motivated by money

Get subordinates to take responsibility for their own motivation

Which one of these is NOT a misconception about motivation? All motivation is intrinsic People are motivated by money Motivational people are born, not made Reward the desired behavior

Reward the desired behavior

Which of the following creates a positive relationship between employee and manager? One compliment for every one criticism Two compliments for every one criticism Three compliments for every one criticism All of the Above

Three compliments for every one criticism

Common misconceptions about motivation and employee satisfaction are all of the following except: a. All motivation is extrinsic b. Motivation is manipulation c. Some people are just not motivated d. All motivation is intrinsic

a. All motivation is extrinsic

Which of the following is NOT a misconception about employee motivation? a. All motivation is extrinsic b. Motivation is evil and manipulative c. All motivation is intrinsic d. Engagement at work is only related to what is happening at work

a. All motivation is extrinsic

Which generation ranks extrinsic incentive the lowest? a. Baby boomers b. Gen X c. Millennials d. Gen Z

a. Baby boomers

Which of the following are strategies that managers can use to help motivate and engage individuals? a. Balance criticism and compliments by giving the employee three compliments for every criticism. b. Promote well-being by acknowledging the importance of work life balance and employee well-being. c. Use celebrations to communicate the importance of completed projects, progress made, etc. d. All of the above

a. Balance criticism and compliments by giving the employee three compliments for every criticism.

Which strategy would a Supervisor utilize to facilitate motivation in employees in the office? a. Challenge employees to communicate and address the big picture goal of the department b. Provide 3 criticisms for every 1 compliment given to employees c. Acknowledge the importance of productivity over all else d. Encourage that employee current knowledge is sufficient enough to benefit their clients and department

a. Challenge employees to communicate and address the big picture goal of the department

Which of the following is a belief that was found to be in common among all generational groups? a. Doing meaningful work is valuable b. It is important to maintain work-life balance c. Rewards should be tied to performance goals d. There should be freedom and flexibility in how work deadlines are reached

a. Doing meaningful work is valuable

Research has shown that motivation and productivity decline when employees are working on overloaded circuits. Focusing on revitalizing employees includes managers encouraging employees to do what? a. Eat right, exercise regularly, take "real" vacations, get organized and slow down. b. Eat right, exercise regularly, take breaks every 10 minutes, and rush to finish all your tasks in one day. c. Go on a strict diet, exercise 7 days out of the week, take "real" vacations, clean your work space and slow down. d. Snack regularly, do yoga, take frequent breaks, and ignore your responsibilities until you feel ready.

a. Eat right, exercise regularly, take "real" vacations, get organized and slow down.

A good motivational & engagement strategy is to find the balance between______? a. Work-life & overtime b. Employee well-being & overtime c. Extra pay & no time off d. Work-life & employee well-being

d. Work-life & employee well-being

If motivation and engagement at work relates to MORE than just work life, what other important factor should be taken into consideration? a. Employers should be concerned with their employee's home/personal life. b. Employers should be concerned with what their employee's most recent/previous job was. c. Employers should be concerned with what Myer-Briggs personality type their employees have. d. Employers should only hire people who work well in teams.

a. Employers should be concerned with their employee's home/personal life.

Who is known for the quote, "Whether you think you can or think you can't, you're right."? a. Henry Ford b. Genghis Khan c. Betty White d. Professor McGonagall

a. Henry Ford

Employee's response to rewards varies over time, which of the following best defines long term satisfaction a. Other-centered b. Egocentric c. Self-centered d. Trick question, there is only one kind of employee satisfaction

a. Other-centered

Which of the following is a common misconception about motivation? a. People are motivated by money b. People are not only motivated by money c. Both A & B d. None of the above

a. People are motivated by money

What motivation and engagement strategy would you use with an employee experiencing burn out due to an overloaded work schedule? a. Revitalize employees b. address the big picture c. Expect the best d. Reward desired behavior

a. Revitalize employees

What are motivational and engagement strategies that can be used in the workplace? a. Reward the desired behavior b. Focus on competition instead of collaboration c. Give criticism for every compliment d. Don't celebrate

a. Reward the desired behavior

For misconceptions about motivation Atchison calls the "golden handcuffs" to be what? a. When too much money can become a de-motivator b. A combination of factors leads to motivation c. Motivation is manipulation d. Motivational people are born, not made

a. When too much money can become a de-motivator

What is an example of "extrinsic incentive?" a. frequent flyer points b. more autonomy in the work place c. empowering employees on their tasks d. providing opportunities for advancement

a. frequent flyer points

Managers tend to hold misconceptions about ____ a. motivation b. ethics c. values d. products

a. motivation

How do managers get their subordinates to take responsibility for their own motivation? a. taking steps to deal with problem employees b. ignoring employee needs c. exclude employees from the problem-solving process d. ignoring employee problems

a. taking steps to deal with problem employees

A manager gathers one of his employees and gives them a $50 Chick-fil-A gift card for increasing their productivity. What approach is this manager using to enhance employee motivation and engagement? a. A tailored award b. A FUN (focused, unpredictable, and novel) approach c. Celebratory rewards d. Revitalization of employees

b. A FUN (focused, unpredictable, and novel) approach

What are 3 common misconceptions managers tend to have of employee motivation? a. Motivation is different for all individuals, all motivation is intrinsic, and people are just not motivated. b. All motivation is intrinsic, people are motivated primarily by money, and people are only born with motivation. c. All motivation is intrinsic, employees tend to rank pay and benefits as least important, some people are just not motivated. d. All motivation is intrinsic, people are demotivated primarily by money, and there are many kinds of employee satisfaction.

b. All motivation is intrinsic, people are motivated primarily by money, and people are only born with motivation.

Which generation prefers to work for managers who treat them as equals? a. Generation X b. Baby Boomers c. Traditionalists d. Generation Y

b. Baby Boomers

Which generation ranks extrinsic rewards the lowest as a motivational factor? a. Gen Z b. Baby Boomers c. Gen X d. Millennials

b. Baby Boomers

Which of the following is not true regarding motivational and engagement strategies? a. Money as a reward, such as gift cards to certain local shops, is a good way to recognize employees that have exceeded expectations lately b. Employees do not need to understand the collective purpose of an organization because they should be more worried about their role only c. People live up to both the expectations they have for themselves as well as the expectations that others have for them d. Employers need to give "three compliments for every criticism" to avoid the negative outweighing the positive

b. Employees do not need to understand the collective purpose of an organization because they should be more worried about their role only

Why should managers communicate and address the bigger picture with employees? a. Employees always live up to the expectations they and other have of them b. Employees will be more engaged if their bosses communicate with them regularly and keep them appraised of what is happening c. Employees don't need to be aware of how their role fits into the larger picture of the organization d. Managers do not need to communicate with their employees

b. Employees will be more engaged if their bosses communicate with them regularly and keep them appraised of what is happening

Which of the following is not a misconception regarding motivation? a. Motivation is manipulation b. Everyone is motivated by something c. All motivation is intrinsic d. People are motivated by money

b. Everyone is motivated by something

You are a manager at an outpatient rehabilitation clinic. What is a recommended strategy, according to the textbook, to increase motivation in an employee who recently received a substantial incentive monetary bonus but still seems unmotivated? a. Increase the incentive monetary bonus even further b. Find out what the employee is passionate about outside of work and incorporate that c. Take away the extrinsic incentive and replace it with an intrinsic incentive since they are superior d. Fire the employee and hire someone who is naturally motivated

b. Find out what the employee is passionate about outside of work and incorporate that

Which of the following is a strategy to motivate and engage employees? a. Manipulation b. Focus on revitalizing employees c. Provide no feedback on performance d. Focus on competition not collaboration

b. Focus on revitalizing employees

A rehab director at an acute care center noticed that many employees had been experiencing symptoms of burnout. In response, they developed a Wellness week emphasizing the importance of healthy habits, self-care, and taking a "real" vacation. Which motivation/engagement strategy do their actions best follow? a. Create a FUN (Focused, Unpredictable, and Novel) approach b. Focus on revitalizing the employee c. Expect the best d. Celebration

b. Focus on revitalizing the employee

Which of the following should be done to give employees criticism without it turning into a negative relationship between the employee and the manager? a. Give one compliment for every one criticism b. Give three compliments for every one criticism c. Give two compliments for every one criticism d. Do not give any criticism, this will maintain a problem-free environment

b. Give three compliments for every one criticism

Which of the following is an example of a 'FUN' Approach to motivation for employees? a. Sending a written thank you note to an employee's home for achieving desired behavior. b. Giving $30 gift cards to Starbucks in recognition of employees' exceeding expected patient outcomes. c. Encouraging employees to eat right, exercise, take vacations, get organized, and slow down. d. Give employees three compliments for every one criticism

b. Giving $30 gift cards to Starbucks in recognition of employees' exceeding expected patient outcomes.

Which of the following is NOT a strategy used to help motivate and engage individuals? a. Expect the best b. Ignore and avoid the big picture c. Reward the desired behavior d. Tailor rewards

b. Ignore and avoid the big picture

Which of the following statements is true? a. Managers should communicate with employees only as necessary b. Low engagement employees demonstrate higher emotional exhaustion c. Similar rewards and recognition should be provided for all employees d. Productivity is decreased when employees are encouraged to take "real" vacations

b. Low engagement employees demonstrate higher emotional exhaustion

Which of the following is NOT considered a misconception about motivation? a. Some people just are not motivated. b. Motivation is a combination of extrinsic or intrinsic factors. c. People are motivated by money. d. Motivation is manipulation.

b. Motivation is a combination of extrinsic or intrinsic factors.

Why is it important for managers to assess and understand common misconceptions about motivation and employee satisfaction? a. To become liked by their fellow employees. b. To become more effective managers and to not perpetuate myths about motivation. c. In order to abide by manager protocols. d. In order to be respected by their fellow employees.

b. To become more effective managers and to not perpetuate myths about motivation.

Which of the following is not a misconception about motivation and employee satisfaction? a. People are motivated by money b. Too much compensation is a de-motivator c. Motivational people are born, not made d. Motivation is manipulation

b. Too much compensation is a de-motivator

When managers need to correct or criticize an employee's performance, how can they do so in a way that will leave the employee with a positive relationship? a. Ask the employee for feedback on the conversation. b. give three compliments for every one criticism. c. state one strength of the employee after the correction. d. communicate to the employee when they've performed the desired behavior.

b. give three compliments for every one criticism.

Which of the following is not a misconception about motivation and employee satisfaction? a. motivation is manipulation b. there is more than one kind of employee satisfaction c. motivation and engagement at work only relate to what happens at work d. one-size-fits all reward and recognition programs motivate staff

b. there is more than one kind of employee satisfaction

To serve as an effective motivator, compensation should: a. be predictable so employees feel entitled. b. be very high also known as "golden handcuffs." c. start low to promote an engaged workforce. d. be considered as one of many motivating factors, but not the only one.

be considered as one of many motivating factors, but not the only one.

Employees are more engaged when a. their bosses communicate regularly b. they are apprised of what is happening c. they understand what the collective purpose is of the organization d. all of the above

d. all of the above

Charles is a PT at the local hospital. He feels that he is able to complete his documentation in a timely manner and keep his productivity high because of his own will to be the best patient care provider and employee he can be. However, he believes that his coworkers are not as punctual and hardworking as he is and thinks that his manager, Petunia, should reward every employee as an incentive to complete work and increase productivity. Which of the following misconceptions does Charles most likely have? a. Motivational people are born, not made. b. People are motivated by money. c. Although I'm not motivated by extrinsic rewards, others are. d. Motivation is manipulation.

c. Although I'm not motivated by extrinsic rewards, others are.

Which generation is least likely to be motivated by extrinsic rewards? a. Generation X b. Generation Y c. Baby Boomers d. Millennials

c. Baby Boomers

Which generation ranks extrinsic rewards least highly? a. Gen Xers b. Millennials c. Baby Boomers d. They all rate extrinsic rewards the same

c. Baby Boomers

All the following are beneficial motivation/engagement strategies a manager may choose to employ except: a. Communicating and addressing the bigger picture b. Rewarding the desired behavior c. Emphasizing the needs of the business first to create unity amongst employees d. Creating a FUN (Focused, Unpredictable, and Novel) approach

c. Emphasizing the needs of the business first to create unity amongst employees

Managers tend to have misconceptions about motivation for their employees. Which of the following is not a common misconception managers typically make? a. Motivation and engagement at work only relate to what happens at work. b. People are motivated by money. c. Employees are motivated by a combination of intrinsic and extrinsic rewards. d. One-size-fits-all reward and recognition programs motivate staff.

c. Employees are motivated by a combination of intrinsic and extrinsic rewards.

Which of the following is not a motivation or engagement strategy discussed in the book? a. Focus on collaboration instead of competition to promote important teamwork and innovation within the workplace b. Get employees to take responsibility for their own motivation by taking steps to understand their needs and to resolve problems they have rather than ignoring them c. Employers should acknowledge the importance of hard work and should not focus on work-life balance because this will cause employees to slack off d. Remember to do unto others as you would have done unto you to promote fairness and equality

c. Employers should acknowledge the importance of hard work and should not focus on work-life balance because this will cause employees to slack off

"Whether you think you can or you think you can't, you're right!" comes from what Motivational and Engagement Strategies? a. Celebrate b. Reward the desired behavior c. Expect the best d. Create a FUN approach

c. Expect the best

Which of the following is not a motivational or engagement strategy that managers should use? a. Reward employees in ways that enhance performance and motivate them and tailor those rewards. b. Focus on revitalizing employees. c. Focus on competition rather than collaboration. d. Give employees 3 compliments for every criticism.

c. Focus on competition rather than collaboration.

Literature has provided a variety of strategies for managers to use to promote motivation and engagement within their employees. Which of the following strategies would be the most beneficial for employees who are overloaded with work resulting in diminished motivation and decreased productivity? a. Reward employees in ways that enhance performance and motivate them and tailor those awards b. Communicate and address the big picture c. Focus on revitalizing employees d. Create a FUN approach

c. Focus on revitalizing employees

All of the following are examples of motivational and engagement strategies except: a. Give employees "three compliments for every criticism" b. Reward desired behavior c. Follow traditional types of recognition d. Acknowledge the importance of work-life balance and employee well-being

c. Follow traditional types of recognition

A manager at a local supermarket noticed a decrease in motivation in his employees with the increasing cases in COVID-19. In effort to increase employee motivation, he decided to give everyone a $250 bonus. Initially, everyone was very excited, but after 3 weeks, he noticed the motivation level was the same as before. This is most likely because... a. The manager has a bad attitude and decreases morale b. The $250 bonus wasn't enough to motivate them c. He expected there to be employee wide satisfaction with the bonus, but in reality, the decreased motivation was caused by a staffing shortage d. The employees felt the bonus was long overdue

c. He expected there to be employee wide satisfaction with the bonus, but in reality, the decreased motivation was caused by a staffing shortage

Which of the following is false about misconceptions? a. It is important to assess and understand misconceptions b. Managers tend to hold misconceptions about motivation c. Managers are correct regarding their assumptions on motivation d. Managers are not as good at judging employee motivation as they think they are

c. Managers are correct regarding their assumptions on motivation

Which of the following does NOT create a "FUN" approach? a. Focus b. Novel c. Negligence d. Unpredictability

c. Negligence

"Employees are more engaged when their bosses communicate ____" a. On the weekends b. Only at the end of the shift c. Regularly d. Never

c. Regularly

When a manager provides an employee with a single criticism, how many compliment(s) should the manager provide to equal a positive relationship? a. One single compliment b. Two Compliments c. Three Compliments d. Four Compliments

c. Three Compliments

In which of the following situations is money considered a de-motivator? a. Compensation is not predictable by the employee b. When productivity is in line with compensation c. When compensation is too high, also known as the "golden handcuffs" d. When a promotion with higher compensation is available

c. When compensation is too high, also known as the "golden handcuffs"

How can managers help motivate employees using the revitalizing approach? a. communicate regularly with employees, and keep them apprised of what's happening. b. by sending thank you notes to employees who demonstrated desired behaviors. c. encourage employees to exercise, maintain a balanced diet, take time to recover, and get organized. d. get to know employees who enjoyed rewards instead of the standard types of rewards that aren't valued.

c. encourage employees to exercise, maintain a balanced diet, take time to recover, and get organized.

Motivation and engagement in the work setting relate to? a. Asking questions about employees' lives b. Only to what happens at work c. Develop and understanding about the employees' lives inside and outside the work environment d. A & C

d. A & C

Which of the following is a common misconception that managers tend to have about motivation? a. Some people are just not motivated b. People are motivated by money c. Motivation is manipulation d. All of the Above

d. All of the Above

The concept of get subordinates to take responsibility for their own motivation, a key component for managers to achieve this is: a. Engage the employees in the process of problem-solving b. Understanding the employees needs c. Resolve instead of ignoring d. All of the above

d. All of the above

With one-size-fits-all reward and recognition programs motivate staff, what are ways that show how it is a misconception? a. Each person has unique qualities b. People act in different ways c. Everyone is motivated by different things d. All of the above

d. All of the above

Which of the following is not considered an enumeration of a management misconception and employee satisfaction? a. Although I am not motivated by intrinsic rewards, others are. b. All motivation is intrinsic. c. One-size-fits-all reward and recognition programs motivates staff. d. All of these are considered management misconceptions.

d. All of these are considered management misconceptions.

Which of the following is NOT a common misconception managers have about their employees a. All motivation is intrinsic b. People are motivated by money c. Motivation is manipulation d. All people are motivated by something

d. All people are motivated by something

Which choice is not an effective way to facilitate motivation in employees? a. Provide challenge in the workplace b. Vary and increase responsibilities as appropriate and possible c. Facilitate growth of employee to benefit department and organization d. Allow more vacation days to all employees

d. Allow more vacation days to all employees

In the short run, employees typically respond to specific rewards; however, in the long run, they respond to which of the following? a. Money b. Quality performance c. Organization d. B & C

d. B & C

Which of the following statements is the correct interpretation of the term "golden handcuffs" by Atchison? a. Motivation is manipulation b. When money is too low or too high it is a de-motivator c. Individual performance can be tempered to protect the higher compensation level d. Both B and C

d. Both B and C

What type of factor typically motivates employees? a. Intrinsic b. Extrinsic c. Environmental d. Combination of factors

d. Combination of factors

Which of the following viewpoints is supported in the Misconceptions About Motivation and Employee Satisfaction section of the text? a. People are mainly motivated by money b. Most individuals are driven more by extrinsic rewards than intrinsic ones. c. Studies show that motivational people are born, not made d. Employees should take a more holistic approach in asking questions about, and developing an understanding of their employees' lives inside and outside of the workplace.

d. Employees should take a more holistic approach in asking questions about, and developing an understanding of their employees' lives inside and outside of the workplace

One of the motivational and engagement strategies is to, "create a FUN approach," what does the acronym "FUN" stand for? a. Functional, Unpredictable, and Novel b. Friendly, Unified, Novel c. Functional, Unified, Negotiable d. Focused, Unpredictable, Novel

d. Focused, Unpredictable, Novel

Which of the following is false regarding acknowledging the importance of work-life balance and employee well-being? a. The younger generations tend to point out the importance of this more. b. High engagement group employees demonstrate higher personal accomplishment and psychological well-being. c. Low engagement group employees exhibit higher emotional exhaustion and depersonalization. d. Low engagement group employees exhibit lower psychological well-being and emotional exhaustion.

d. Low engagement group employees exhibit lower psychological well-being and emotional exhaustion.

Which of the following is correct regarding motivation and employee satisfaction? a. Research indicates that managers typically make correct assumptions about what motivates their employees b. As a healthcare manager it is not important to assess and understand what motivates our employees c. As a manager it is best to assume what motivates employees d. Managers tend to hold misconceptions about motivation

d. Managers tend to hold misconceptions about motivation

In regard to Misconceptions About Motivation and Employee Satisfaction in the text, which of the following statements is correct? a. Manipulation carries only positive implications b. Motivation only benefits the management c. Motivation and manipulation are synonymous d. Manipulation carries negative implications as opposed to motivation which is positive to both management and the employee

d. Manipulation carries negative implications as opposed to motivation which is positive to both management and the employee

Which of the following is NOT a misconception about motivation? a. All motivation is intrinsic b. Some people just are not motivated c. People are motivated by money d. People aren't born to motivate

d. People aren't born to motivate

According to Atchison, which type of reward do employees respond better to? a. Money b. Food c. Specific rewards they receive personally d. Quality performance of the team and the organization.

d. Quality performance of the team and the organization.

Which of the following is not a misconception about motivation and employee satisfaction? a. All motivation is intrinsic b. People are motivated by money c. Motivational people are born, not made d. There are multiple types of employee satisfaction

d. There are multiple types of employee satisfaction

Which of the following statements is backed by research concerning motivation? a. Extrinsic rewards are viewed equally as the best incentive across generations in the workforce b. Motivation is intrinsic to the individual and extrinsic rewards are negligible c. Some individuals are not motivated by anything d.Monetary incentives are not strongly linked to motivation and engagement in employees

d.Monetary incentives are not strongly linked to motivation and engagement in employees

How do managers get their subordinates to take responsibility for their own motivation? taking steps to deal with problem employees ignoring employee needs exclude employees from the problem-solving process ignoring employee problems

taking steps to deal with problem employees

Which of the following is not a misconception about motivation and employee satisfaction? motivation is manipulation there is more than one kind of employee satisfaction motivation and engagement at work only relate to what happens at work one-size-fits all reward and recognition programs motivate staff

there is more than one kind of employee satisfaction