HMSV 3501

How can an organizational leader keep up with the organization's environment

-B and C only -membership in relevant organizations -face to face meetings with constituents -A and B only -networking with other leaders -environmental scanning ***all of the above***

Assest mapping includes

-The skills and talents of a community's residents -Evaluation of resident's willingness to get involved in solving problems ***A and C***

What is one major social trend in America during the 21st century?

-aging of large segments of the population -increasing ethnic diversity -more diverse values and priorities than previously seen -individuals experience more career changes ***all of the above***

Which of the following indicates an interagency collaboration?

-alliance -network -coalition ***all of the above***

Which of the following prevents or reduces the rate of worker burnout?

-periodically change the routine -increase the opportunities for decision-making -increase supportive relationships within the organization -provide more feedback ***all of the above***

In what decade did the smaller, non-bureaucratic, not-for-profit agencies known as alternative programs or street agencies come about?

1960s

Which of these principles are characteristics of an "empowering approach" to social service management?

A) The purpose of client involvement in service delivery is to decrease personal feelings of powerlessness and to improve the quality of, and access to, services. B) Empowerment-oriented organizations engage in specific strategies to increase the psychological empowerment and motivation of workers. ***A and B only***

Organizational design can be best described as:

A) The structure and key processes of an organization (such as communication and decision making). B) The process used to select the most appropriate structures and processes for an organization (given its environment, size, programs,, and strategies. ***D) Both A and B are correct.***

In general, strategic planning:

Addresses the organization's mission and overall strategies for fulfilling the mission.

What is meant when the text says one of the two main purposes of evaluating an employee is "judgmental"?

Appraisals determine whether the person is meeting the expectations of the organization

A good mission statement should answer all of the following questions EXCEPT:

Are our leaders competent?

Within divisional organizational structures, geographic departmentation involves:

Decentralizing operations of a large agency so that smaller organizations are duplicated in several other geographic areas.

Compared to other responsibilities change management is not a significant responsibility of leaders.

False

Typically a draft of the vision, mission, and values statements should not be widely circulated throughout the organization, as this confuses the process and results in less feedback and buy in.

False

What or who has been particularly important in the development of agencies and programs that deal with the needs of women?

Feminism

The Tree Learners is a middle size organization that serves children and communities nationwide. There organizational structure consists of personnel who share common functions being grouped together. For instance, they have a finance department, a child care department, and an information systems department. Which type of organizational structure describes Tree Learners?

Functional

In the chapter, authors discuss various types of organizational structures. Which structure types were discussed?

Functional, divisional, and matrix.

According to Senge, in his book The Fifth Discipline - mission, core values, and vision can also be referred to as:

Governing ideas

The training program to avoid is one that____.

Has little connection with ongoing work of the agency and its employees

Supervision includes, among other things:

Helping a worker maximize their effectiveness.

Once initial planning for an organization has been completed, the organizational structure and related processes are needed in order to cary out the strategies, goals, objectives and programs. This involves seeking the best possible answers to several questions. Which below is NOT a question to be considered?

How can communication and coordination among members of the organization be kept to a minimum?

Which is NOT one of the characteristics an organization must have to become multicultural in outlook:

In the precontemplation and active phases of change.

There are several major components to human service programs. Which is NOT one of them?

Introspection

What is a major strength of the systems approach?

It encourages human service workers to consider themselves part of a network that provides coordinated services to its clients.

Who developed the concepts of Theory X and Theory Y?

McGregor

The human service field needs ________ to help clients deal with a continually changing world.

New approaches

____ is used by organizations to show differentiation across divisions and to show the expected flow of communication.

Organizational chart.

Human service programs deal with the _________________ and _________________ development of individuals, families, and communities.

Personal; social

This component of human service programs involves developing visions for the future, developing strategy, and setting goals and objectives for reaching them.

Planning

In the text, it mentions that strategic planning is referred to using the acronym PEST to organize trends in the environment. What does PEST stand for?

Political, economic, social, and technological factors

In order for objectives to be considered more useful, they should be SMART. What does SMART mean?

Specific, Measurable, Achievable, Realistic, and Timely.

This is considered a useful tool for describing a new program and also provides detail on all of the elements that will be necessary to fully implement a program as has been designed. Additionally, inputs, throughputs, outputs, Intermediate Outcomes, and Final/Ultimate outcomes are considered to be elements of this approach.

The logic model

Organizations have a preferred state of homeostasis. What does that mean?

The organization has a preferred state of being stable and steady, allowing it to react to change effectively without altering its basic character.

Traditional approaches to organizational design rarely result in improvements because of several reasons. Which is NOT one of the reasons?

They tend focus on the design being aligned with the strategic plan, as opposed to the organizational business plan.

Why were the original four founders frustrated in this chapter of the Community Career Center story?

They were spending all their time taking care of the bookwork and supervising staff instead of being able to use their creativity.

What is the role of an organization's board of directors?

To connect to an organization to the larger community

What is the main goal of human resources management?

To get and keep competent and valued employees

According to many strategic thinkers, the planning process used is more important than the actual plan (that results).

True

Oftentimes the specifics of an organization's design cannot be predetermined. However, one design suggestion is for the organization to create a culture of teamwork, trust and support.

True

Organization design has two components: structure and process.

True

The idea of Human Service Organizations doing marketing has come to be accepted as an important part of an organization's functioning.

True

The process of setting and controlling the budget is closely related to planning and evaluation.

True

At any level of the planning process, an individual should attempt to answer all of the following questions EXCEPT:

What are the implications on the organization if goals are not met?

What is a gangplank?

a figurative bridge enabling individuals of equal level in the company, but in different departments to speak directly to each other instead of having to go through a chain of command

How is an affirmative action goal different from a quota?

a goal is flexible, taking into account multiple variables, while a quota is a fixed number or percentage

A local nonprofit organization has as one of its goals to teach conflict resolution skills to violent teen offenders. Which of the following is least likely to be a stakeholder in this organization?

a preschool accrediting agency

What is a BARS evaluation?

a rating scale focused on specific groups of professional behaviors required of an employee

What is a PEST analysis?

a study of current and ongoing changes affecting an organization

"...a group of independent organizations who are committed to working together for specific purposes and tangible outcomes while maintaining their own autonomy..." is known as___________.

an inter-organizational collaboration

What is meant by "organizational accountability"?

an organization is expected to demonstrate that it has accomplished its goals

What is meant when the text says one of the two main purposes of evaluating an employee is "developmental"?

appraisals should help an employee grow professionally

The ________________ are often the people who providethe strongest connection between an agency and its environment.

board of directors

A general term used to describe the process that enables an organization to respond effectively to its environment is called

boundary spanning or boundary management

Many organizations (including small ones) tend to show a rejection of hierarchy, with power being distributed evenly across all stakeholders of the organization.

false

One of the negative effects of economic globalization is the outsourcing of American jobs. What is another negative effect?

increased strain on the human services infrastructure in the US

In a very basic sense, management is a process of:

making decisions

What kinds of questions should be asked of an applicant during a job interview

open-ended, job-related questions

Key informants are

people in the community who are well informed about local opinion and the unmet needs of the community

Public relations overlaps with but is not the same as promotion. What characteristic of public relations is not part of promotion?

reworking public attitudes

A nonprofit's afterschool mentoring program, funded with No Child Left Behind monies, is held in the fellowship hall of a church a few doors down from the school. Which element of service integration is involved?

services provided in two locations

Which of the following is NOT an obstacle to collaboration?

similar organizational goals

The textbook describes the increase in diverse values and lifestyles as a _________ trend in human services.

social

Federal funds are now usually given as block grants for use as state agencies and local communities see fit. This has been called

the devolution revolution

Frederick Taylor used what type of studies when observing workers in an attempt to identify wasted steps and movements?

time and motion studies

In order to establish a community collaboration, what is one task to be accomplished during the formation stage?

to gain a shared vision of the collaborative's mission

What are employee assistance programs for?

to help employees deal with various influences that can negatively affect job performance and productivity

The issue of valuing diversity in human service organizations can be understood as three historical periods. Which of the following is LEAST characteristic of the third historical period?

uniform agreement about the need to enforce civil rights and affirmative action

Management can be defined as all of the following except:

using special skills to motivate people and help them reach their highest potential

An organizations economic agency can also be thought of as:

whether it produces a profit