HOSP 150 - Chapter 17

problem solving team

5-12 members and is formed to discuss ways to improve quality in all phases of the organization, to make organizational processes more efficient, or to improve the overall work environment

team

a group whose members influence one another toward the accomplishment of an organizational objective(s)

sociometry

an analytical tool that managers can use to make these determinations

sociogram

diagrams that usually link individuals within the population queried according to the number of times they were chosen and whether the choice was reciprocated

team skill

the ability to manage a collection of people so that they influence one another toward the accomplishment of an organizational objective(s)

collaboration

the ability to work with others in accomplishing a task

informal group

a collection of individuals whose common work experiences result in the development of a system of interpersonal relations that extend beyond those established by management

task group

a formal group of organization members who interact with one another to accomplish most of the organization's nonroutine tasks

command group

a formal group that is outlined in the chain of command on an organization chart

committee

a group of individuals charged with performing a type of specific activity and is usually classified as a task group

formal group

a group that exists within an organization by virtue of management decree to perform tasks that enhance the attainment of organizational objectives

self-managed team

a team that plans, organizes, influences, and controls its own work situation with only minimal intervention and direction from management

cross-functional team

a work team composed of people from different functional areas of the organization who are all focused on a specified objective

norming

agreement among team members on roles, rules, and the acceptable behavior while working on the team

work teams

another example of a task group used in organizations; to achieve greater organizational flexibility or to cope with rapid growth

group

any number of people who interact with each other, are psychologically aware of one another, and perceive themselves to be a group

storming

conflict and disagreement as team members become more assertive in clarifying their individual roles

friendship group

informal group that forms in organizations because of personal affiliation members have with one another

interest group

informal group that gains and maintains membership primarily because of a common concern that members have about specific issues

forming

members of the newly formed team become oriented to the team and acquainted with one another

groupthink

mode of thinking that group members engage in when the desire for agreement so dominates the group that it overrides the need to appraise alternative solutions realistically

performing

team fully focuses on solving organizational problems and on meeting assigned challenges