HOSP 150 - Chapter 17
problem solving team
5-12 members and is formed to discuss ways to improve quality in all phases of the organization, to make organizational processes more efficient, or to improve the overall work environment
team
a group whose members influence one another toward the accomplishment of an organizational objective(s)
sociometry
an analytical tool that managers can use to make these determinations
sociogram
diagrams that usually link individuals within the population queried according to the number of times they were chosen and whether the choice was reciprocated
team skill
the ability to manage a collection of people so that they influence one another toward the accomplishment of an organizational objective(s)
collaboration
the ability to work with others in accomplishing a task
informal group
a collection of individuals whose common work experiences result in the development of a system of interpersonal relations that extend beyond those established by management
task group
a formal group of organization members who interact with one another to accomplish most of the organization's nonroutine tasks
command group
a formal group that is outlined in the chain of command on an organization chart
committee
a group of individuals charged with performing a type of specific activity and is usually classified as a task group
formal group
a group that exists within an organization by virtue of management decree to perform tasks that enhance the attainment of organizational objectives
self-managed team
a team that plans, organizes, influences, and controls its own work situation with only minimal intervention and direction from management
cross-functional team
a work team composed of people from different functional areas of the organization who are all focused on a specified objective
norming
agreement among team members on roles, rules, and the acceptable behavior while working on the team
work teams
another example of a task group used in organizations; to achieve greater organizational flexibility or to cope with rapid growth
group
any number of people who interact with each other, are psychologically aware of one another, and perceive themselves to be a group
storming
conflict and disagreement as team members become more assertive in clarifying their individual roles
friendship group
informal group that forms in organizations because of personal affiliation members have with one another
interest group
informal group that gains and maintains membership primarily because of a common concern that members have about specific issues
forming
members of the newly formed team become oriented to the team and acquainted with one another
groupthink
mode of thinking that group members engage in when the desire for agreement so dominates the group that it overrides the need to appraise alternative solutions realistically
performing
team fully focuses on solving organizational problems and on meeting assigned challenges