HR

You are determining the pay rate for an human resources coordinator in your small Orlando-based office. The national average annual salary for an human resources coordinator is $34,000 while the average salary in Orlando is $41,000. If the company uses a market lead compensation policy, what salary would you be most likely to choose?

$38,000

Which of the following is an example of positive punishment?

A child received a new video game after showing improvement in his grades and now earns high grades in all his courses.

All of the following can occur as a result of not performing a needs assessment as part of your training and development planning EXCEPT:

A conclusion is made that a performance gap is due to a lack of resources rather than a lack of knowledge.

With regard to the design of compensation systems, which of the following has resulted from flatter organizational structures?

A increased need to reward individual performance through pay

Which of the following is true of the reliability of a selection test?

A selection test with high reliability accurately predicts similar test performance.

Chris is responsible for developing the salary structure for only the executives within his company. Which of the following types of structures is he most likely to use?

A single structure

Which of the following is an example of negative punishment?

A teen who spent hours texting each day had his phone taken away after texting for 3 straight hours. Now the teenager never texts for more than two hours a day.

In a typical progressive discipline policy, which of the following would be issued to an employee first?

A verbal warning

Which of the following sources of information is LEAST likely to help human resource professionals identify job-related training needs?

Ability tests

You are considering two different tests for adoption as part of your overall selection process for a particular job. If the predictive validity coefficients of the tests for the job turn out to be .09 for Test A and -.09 for Test B, which of the following is the best decision you can make regarding whether to use them?

Adopt neither test, because they both have weak correlation coefficients

Which of the following is a violation of a mandated issue and would require immediate dismissal from a government agency?

An employee posted confidential information about voting records on Facebook.

Which of the following statements is a valid reason for hiring an outside consultant to conduct a job analysis for your organization rather than assigning this task to one of your internal human resource management professionals?

An outside consultant necessarily has more knowledge on how to conduct a job analysis.

In a typical performance management system, feedback is most often used as a(an):

Antecedent

In a typical management-by-objectives (MBO) performance appraisal system, goals are examples of:

Antecedents

At Pizza Palace, the pizzas were historically made with pre-made, frozen dough. Now, the company expects employees to hand make the pizza dough. Most of the employees have never made pizza dough before. In this situation there is evidence that all of the following gaps exist EXCEPT:

Attitude gap

Charlie is an HR manager at a resort hotel known to have the best employee benefits in the Orlando area. It has been reported that the economy is declining and will continue to decline over the next few years. The company wants to continue offering great benefits that will keep its employees happy. What is the biggest challenge that Charlie will face in this situation?

Containing HR costs

All of the following are external forces affecting HR strategy that human resource managers should consider EXCEPT:

Corporate culture

Which of the following statements best describes the relationship between correlation and causation?

Correlation does not infer causation.

For which of the following is information from a job analysis LEAST likely to be used?

Creating recruitment advertisements

Which of the following is the best example of a behavioral interview question?

Describe a time when you made a major mistake at work and how you overcame it.

All of the following are methods of evaluating the validity of a performance appraisal system EXCEPT:

Determine whether any common rating errors, such as a halo effect, were influencing an employee's ratings

Gary (Hispanic) and John (Caucasian) both worked for the same car repair shop. Both men performed high quality work, but both were also late for work 4 times last month. At the end of the month, Gary was fired from the company while John received a verbal warning. This is an example of:

Disparate treatment

When a company is attempting to "benchmark" the pay for its jobs based on a salary survey, it is essential to look at the jobs with similar:

Duties and responsibilities

All of the following are purposes of all pay systems EXCEPT:

Establish reasonable expectations

Which of the following is NOT a role of a human resource manager?

Establishing training budgets

Which of the following actions is the best way to improve the validity of a performance review process?

Explain the benefit of the feedback to employees

Mark needs to conduct a job analysis for the server position at his restaurant. He would prefer a method that is easy to conduct and analyze, while still being one of the most defensible in the event a legal challenge was presented. What job analysis method should Mark use?

Functional Job analysis

Due to budget cuts, a company had to lay off some of their employees. Sharon (36), Ryan (39), Harold (42), and Olivia (50) were all laid off. All retained employees were 35 or younger. Even though all four of these employees are upset that only younger employees were not fired, which one(s) is/are eligible to file claims of age discrimination under the Age Discrimination in Employment Act?

Harold and Olivia

According to federal EEO laws, all of the following questions are illegal to ask during a selection interview EXCEPT:

Have you ever been convicted of a crime?

Richard is a new short-term employee at a dental office. He is assigned to be the administrative assistant at the front desk for 10 weeks until another employee returns from maternity leave. Although he will not be at the office long, he still must complete an I-9 form. Which law requires this?

Immigration Reform and Control Act

Which of the following is a common error that job analysts make when writing job descriptions?

Including a job specification but not job responsibilities

All of the following are included in a compensation package EXCEPT:

Individual office space assignments

Which of the following is a disadvantage of using reports from government agencies, such as the Bureau of Labor Statistics, to gather market wage information?

It's questionable whether the job duties of the survey participants are the same as your job duties.

All of the following are examples of tools used to help determine HR strategies EXCEPT:

Job Analysis

Which of the following is the appropriate sequence in which to implement the three essential parts of performance management?

Measurement, feedback, positive reinforcement

Which of the following sources of information is LEAST likely to help human resource professionals identify organization-wide training needs?

Mission and value statements

Which of the following job evaluation methods eliminates all subjective decision making?

No job evaluation method eliminates subjectivity.

In a gainsharing plan, over which of the following operational measures would employees have the LEAST amount of control?

Number of accidents occurring

Bethany is hiring several cashiers for a clothing store. She wants to administer a test to each candidate that will allow her to predict who will be a successful cashier. Which of the following types of tests will best allow Bethany to gauge candidates' money handling skills?

Personality test

You are responsible for hiring an entry-level baker's apprentice for your grocery store that is one unit in a large chain of stores. Which of the following would be the best recruitment strategy in this situation?

Post a position announcement on the local culinary school website's job board

Google is known for asking candidates questions like, "How many golf balls can fit into a school bus?" during interviews. This is an example of what type of interview question?

Problem solving question

In an attempt to minimize labor costs, your company offers base salaries for most jobs that are much lower than the market. Your company could do all of the following to attract and retain employees without adding to its labor costs EXCEPT:

Provide cross training to enhance employees' marketable skills

Federal EEO laws prohibit discrimination based on all of the following EXCEPT:

Sexual orientation

During a performance appraisal interview with an employee, a manager should focus on:

The employee's performance during the last appraisal period

Which of the following employee work parameters is the LEAST appropriate to target for improvement in a performance management plan?

The employee's poor attitude on the job

Individual incentives are LEAST likely to have an effect on which of the following measures of performance?

The price of a company's stock

You are selecting a candidate for a job in which performing poorly would be very costly in terms of equipment damage and possible physical harm. Which of the following would be the best strategy for you to use in this selection process?

Use a selection test with high reliability, regardless of predictive validity

A selection instrument can be any of the following EXCEPT:

Valid, but not reliable

Which reinforcement schedule produces the highest rate of responding?

Variable ratio

Your company leaders are trying to decide whether or not they want to participate in a compensation survey this year. All of the following are reasons the company should participate in the survey EXCEPT:

Your company participated in the same survey last year.