HR Exam 2 Practice Questions

Positive practices that escalate positive outcomes bc of assoc.'s with positive emotions and social capital are having a(n) ____ effect

Amplifying

Jolene is a math major, she has a high tolerance for ambiguity and tends to over-analytical. She is

Analytical

A person who clarifies key issues for a group has taken on the roles of

Information seeker/giver

Which three roles are especially important to groups

Initatoro, oreinter, energizer

____ refers to the amount of effort that we invest in an activity.

Intensity

Eileen signed up for photography class after seeing great photos. She is experiencing___

Interest

The three key elements of equity theory are outputs, inputs and a(n)...

Comparison of the ratio of outputs to inputs

Which of the following situations is most likely to result in conflict

Competition for limited resources

In ___, one party perceives that its interests are being opposed by another party

Conflict

More you meet someone or group, more you like them. This is the ___ hypothesis

Contact

What are the different needs that activate motivation direction, intensity and persistence

Content Theory

The team is generating a lot of ideas how to approach a problem and everyone seems to have a plan. Joe says he will make list. He is

Coordinator

A(n) ___ is s graphical representation of the process underlying decisions

Decision tree

Ghandi stated: "if i have believe i can do it, i will acquire capacity to do it even if i did not have it at the beginning." what emotion does this represent?

Efficacy

Meghan feels group is spending money on wrong things and calls for a vote at today's meeting. She has taken on the role of

Energizer

The contact hypothesis states that the more members of different groups interact, the more intergroup conflict they will experience

False

The integrating style of conflict handling is appropriate for all conflict situations

False

The most common response to incivility is that employees work harder to avoid its source

False

The tendency to experience groupthink decreases as group becomes more cohesive

False

Person in encourager role will

Foster solidarity

___ are powerful forms of social control that influence group and member behavior

Group roles and norms

___ is a mode of thinking that people engage in when they are deeply involved in a cohesive in-group, when members' strivings for unanimity override their motivation to realistically appraise alternative courses of action

Groupthink

The forms of intuition are

Holistic hunches and automated experiences

People with high levels of positive psych. Capital tend to display

Hope, efficacy, resilience and optimism

According to frederick herzberg's theory, ____ are the extrinsic factors that create job dissatisfaction.

Hygiene Factors

Multitaskers end up switching tasks hundreds of times a day. This makes them ___ in their work environment

Less efficient

Of the following, ____ is the most frequently experienced emotion

Love

Which of the following situations is most likely to produce conflict?

Maria cannot finish her report until Juan provides the financial spreadsheet. Juan is late and Maria is afraid she won't meet her deadline

Sanjay promotes the benefits of little to no conflict within an organization and said its leads to greater productivity. Is this analysis correct

No, org. Conflict is inevitable and can have constructive consequences

Despite info, becky uses cell phone to text on highway. An example of ___ decision making

Non-rational

Nate gives customer what they want even at cost to company. This is the ___ handling style

Obliging

Formal groups perform two basic functions: ___ and ____

Organizational; individual

Which of the following situations does not reflect mindfulness?

Pat is biking to school when someone cuts her off and causes her to fall. She gets up and starts kicking her bicycle

Which of the following statements about groups is not true?

People who do not conform to group roles are given high status by the group

Which of the following statements about incivility at work is false?

Personality is highly unlikely to be a source of incivility

Individuals who are directive in decision-making style

Risk being autocratic and focusing on the short term

A follower is a person who...

Serves as a passive audience

____ is one characteristic that describes an org. Without positive OB

Single-minded focus on winning

According to schein, a crowd is merely a large group

True

As a manager of two employees who are having a personality conflict, one step you should take is to document the conflict

True

Attentional deficit can result from lack of sleep, conflicting priorities or counterfactual thinking

True

Creativity involves a convergence between tacit and implicit knowledge

True

Dona is highly agreeable. That means she is well suited for integrative negotiations

True

Employees who flourish report less stress, more org. Commitment

True

Flexspace includes the concept of working from home

True

Function conflict is also known as constructive or cooperative conflict

True

Groups share norms and have goals

True

In a complex decision context, there is one right answer but many unknowns. Most effective decision making method is intuition

True

In a true team, leadership must be shared

True

In equity theory, you compare your outputs and inputs to those of another person.

True

Intuitive processes are influenced by feelings

True

Legit power can be expressed either positively or negatively

True

Managers who obtain compliance primarily because of their formal authority to make decisions have legitimate power

True

Non-rational models of decision making explain how managers actually make decisions

True

Structural empowerment is based on transferring authority & responsibilities from management to employees.

True

The members of the management faculty in the business school go out at the end of the semester to a local restaurant for dinner and socializing. They are both a formal and informal group

True

The rational model of decision making explains how managers should make decisions

True

Waypower is the ability to see alternate ways to achieving a goal

True

When the demands or pressures from work and family domains are mutually incompatible, work-family conflict can occur

True

A group role is a set of expected behaviors for members of the group as a whole

True -Roles = expected behaviors, norms = rules

Research supports that positive org. Practices drive outcomes at individual but not group or org. Level

False

Tacit knowledge is info that can easily be put into words

False

The need for prestige and reputation is part of the need for...

Esteem

Marion will receive a promotion and a raise if she completes a difficult assignment. This is an example of...

Extrinsic Motivation

A holistic hunch represents a judgment that is based on conscious memory

False

A norm is a set of expected behaviors for a particular position

False

All work groups progress through the stages of group development to become effective teams

False

Ashley wakes up at night thinking about report to vice-president at firm. She is experiencing social work-family conflict

False

Effective empowerment involves giving decision making authority to all employees in each and every situation

False

Effective empowerment involves giving decision-making authority to all employees

False

Efficacy is a component of a person's core self-evaluation

False

Empowerment is an either-or proposition; either a subordinate is empowered or not - there are no "degrees" of empowerment

False

In a POB scenario, an organization measures its success by its accumulation of wealth

False

Instinct, insight and intuition are the same thing

False

It is clear from research that personal friendship helps organizational productivity

False

Light tactics of conflict include making threats; heavy tactics include violence

False

Managers wishing to reduce conflict between members and groups should isolate them from each other as much as possible

False

Manipulation are the the conscious efforts to affect and change a specific behavior in others

False

One of the principles of conscious capitalism is to be shareholder-centric

False

Org.'s should work to discourage positive deviance in the workplace

False

People do what is required with no extra effort or input are said to be resisting

False

Research has clearly indicated that self-managed teams perform better than traditional work groups

False