HR Exam 2 Practice Questions

Which of the following is least suitable for inclusion in a human resources information system?

"Need to know" personal information

A recruiter wants to measure the verbal ability and abstract reasoning of potential management candidates. It would be best to conduct

A competency test

One of the applicants for an international hotel's management training program is tech-savvy and really focused on travel and development opportunities. She is most likely

A millenial

What should happen after orientation is complete?

A period of close supervision

An interviewer asks a candidate if she enjoyed working in her previous position. Once the candidate says "yes', the interviewer follows up with "what specific aspects of the job did you most enjoy?" This indicates that the interviewer is using

A semi-structured interview

The general manager of a hotel is updating the front desk training program. He needs to assess the elements necessary for completion of the job tasks—the KSAs—which cover knowledge, skills, and

Abilities

A new front desk representative has been through the company's welcoming activities and learned the company's culture. She is anxious about the new position. Ideally, the next step in the socialization process would

Address stress

Which describes inclusion?

An environment of acceptance and respect

A new restaurant line cook wants to know the contact information for her coworkers. She would most likely access this through

An orientation kit

A manager wants to be sure that her new employees start work on a positive note. Which would she do?

Arrange a welcome party to reinforce the initial excitement

What determines the effectiveness of the recruitment process?

Attracting the right number of applicants at the right time

Candidate A comes to the interview asking about a potential merger with another hotel chain. Candidate B focuses on his former position and education. Candidate C addresses salary and benefits. Candidate D asks about vacation time. Which candidate is most likely to impress the recruiter?

Candidate A

If you know that your employees play Solitaire on their break, what type of training can you implement?

Computer games

A candidate interviewing with a major hotel specifically asks about the different types of employees with different backgrounds. He is looking for a company that is

Diverse

What type of training program addresses cultural competency and how people can work together effectively?

Diversity, equity, and inclusion

The manager of a restaurant is looking to bring new ideas and a fresh approach to the menu offerings. She might want to use

External recruiting

At a small hotel, the general manager reviews the company's policies, procedures, insurance, and benefits with new employees. This is considered part of

General property orientation

A manager is interviewing several candidates for a host position. One candidate reminds the manager of his favorite niece. This could result in a

Halo effect

Two recruiters interview the same candidates for a management position. The results of the interviews are as follows.. This indicates a lack of

Inter-rater reliability

A hotel manager wants to forecast specific labor needs in anticipation of an expansion. What should she consider first?

Internal and external labor supply

How does specific job orientation benefit the company?

It familiarizes employees with their responsibilities and work environment

Training is important in the hospitality industry because

It links to increased productivity

3 current employees have responded to an announcement on the company's website looking for a front desk supervisor. This is called

Job bidding

Company A has the following results from its recruitment efforts for 2 equivalent positions. Which source has resulted in the greatest percentage of interview candidates?

Job fairs

An analyst designing a training program for housekeepers is making beds in a hotel. This is known as

Job performance measurement

An HR manager is reviewing whether employees learned anything from the new training program. This is a function of

Measuring the change that results from the training

A senior HR manager is planning to retire within the next year. What type of management development is most appropriate at this career stage?

Mentoring

A guest at a hotel complains that the housekeeper has stolen her pocketbook. An investigation shows that the employee in question has been arrested multiple times for robbery. The guest can institute legal action against the hotel for

Negligent hiring

A new hotel employee wants to learn about the technical aspects of his position as well as company standards. He would learn most of this information through

Orientation

A potential employee completes an application blank for a buser position at a local restaurant. The application asks for religious affiliation, race, and height. These questions are

Potential illegal discrimination

Human resource managers at a large hotel chain are concerned that the tests that applicants are taking are not producing the same results across individual properties. This suggests that the selection test is not

Reliable

Which format is best used to prepare for behavioral interview questions?

Situation Task Action Result

A hotel manager determines that some of her current staff can acquire the expertise needed for open positions in less time than it would take to recruit additional employees. This manager relies on

Skills inventories

Aside from local labor market conditions, what is one of the most important factors influencing the supply and demand of workers?

The reputation of the business among employees

A boutique hotel manager wants to create long-term workforce forecast. She should use

Top down forecasting

Which is an appropriate use of conference training?

Training a hospital cafeteria cashier in the importance of maintaining accurate transaction records

A kitchen manager is designing a training program for prep cooks. She determines that training needs to address basic cooking skills, manual dexterity, and health and safety rules. These represent the

Training objectives

In a company, who is best able to socialize new hires?

Varied employees and managers

Which is a legal interview question?

What motivates you?

A training program that focuses on the type of wine to pair with a meal uses

a learning-acquired objective