HR Managment

Agency costs are likely to arise when

principals and agents have different goals.

Carson has been consistently coming in late to work and leaving early. His supervisor has documented this behavior for a month. Before taking the issue to HR and the manager, the supervisor sits down with Carson and talks to him about her concerns. At the end of the discussion, the supervisor issues Carson a(n)

unofficial verbal warning.

While evaluating training programs, acquisition of knowledge is measured using

work samples.

The ________ technique consists of having multiple raters above, equal to, and below the manager providing input into a manager's evaluation.

360-degree appraisal

____ are payments that offset the differences in expenditures on day-to-day necessities between a host country and a parent country.

Cost-of-living allowances

Human capital affects foreign investment in a country in which of the following ways?

Countries that invest in education are likely to attract direct foreign investment.

___ involves development programs, courses, and events that are developed and organized by the company.

Formal training

Rahim is the vice president of the human resources team. He designs a new performance management process. He completes the first step and moves on to the next step of developing employee goals and actions to achieve the outcomes. Which of the following is he likely to do next to create an effective performance management process?

He will provide support and ongoing performance discussions.

Ursula uses the Myers-Briggs Type Indicator to assess her personality type. If she scores highest in introversion, intuition, thinking, and perceiving, her personality type is

INTP.

Which of the following is true regarding the attribute approach to performance management?

It is easy to develop and is generalizable across organizations and strategies.

Why does E. L. Thorndike's Law of Effect work?

It states a response followed by a reward is more likely to recur in the future.

____ is a more appropriate tool for internal equity pay comparisons than market pay surveys.

Job evaluation

According to the study by Peter Cappelli and Peter Sherer, which of the following is true of two-tier wage plans?

Lower-tier employees are more satisfied despite being paid less money for the same work.

Which of the following is a disadvantage of a formal mentoring program?

Mentors may not be able to provide counseling and coaching in an artificially created relationship.

Which of the following is true about the European Union (EU)?

Most members of the EU share a common currency.

When high performance is not followed by a monetary reward, future high performance is less likely according to

Reinforcement theory.

___ is the process of identifying and tracking high-potential employees.

Succession planning

Kirenna's boss, Tanae, believes that women are not capable of making top-level decisions. Kireena's decisions are often sidelined by those of Tanae. When Kirenna confronts Tanae, he terminates her employment. Which of the following is the most appropriate suit that will help Kirenna?

a civil right infringement lawsuit

When profit-sharing takes a broad view of what needs to be done to make the organization more effective, it may encourage

a sense of ownership.

As jobs become less programmable,

behavior-oriented contracts become less likely.

A ________ rater error is one in which a rater gives middle or average ratings to all employees despite their performance.

central tendency

The two primary sets of people in the organization who affect an individual's job satisfaction are his

co-workers and supervisors.

In merit pay programs, an individual's ________ represents his or her position in the pay range.

compa-ratio

The ________ directly assesses the degree to which actual pay is consistent with the pay policy.

compa-ratio

The Davis-Bacon Act covers

construction contractors receiving federal money of more than $2,000.

A telecom company assesses its developers more on their client support skills than their development skills. Which of the following would best describe the telecom company's performance management process?

contaminated

Which of the following is the last step in a return on investment (ROI) analysis?

dividing benefits by costs

Ossie, a management trainer at Handler & Co., designs a training program that focuses on capturing insights and information from knowledgeable employees. Through this program, Ossie is taking the strategic initiative to

enhance innovation and creativity.

Providing expatriates with company newsletters and community newspapers helps them

experience minimal difficulty trying to adapt to changes on returning to the home country.

Every year managers are given targets for categorizing their employees' performance at the end of the year. The managers are allowed 5 percent at the top, 80 percent in the middle, and then 15 percent at the bottom. This company is using

forced distribution.

Elena works as a typesetter in a publishing company. If the organization uses merit pay programs, Elena's salary is based primarily on information collected from

her immediate supervisor.

Carlos, a psychology student, has had an overall negative impression of his psychology professor. As a consequence, during the end-of-term appraisal, he rates his professor low on all performance criteria. Which of the following rater errors has Carlos committed?

horns

A(n ) ________ is a simulation of the administrative tasks of a manager's job.

in-basket

Which of the following HR practices is least likely to be effective for organizations based in collectivist cultures such as Japan?

individual-based incentives

According to the Myers-Briggs Type Indicator, individuals who are ________ tend to be serious, quiet, practical, orderly, and logical.

introverted, sensing, thinking, and judging (ISTJ)

The ________ is the relative pay of jobs in an organization

job structure

Herb wants all of his team members to receive a raise, so he gives them all a high rating. Which of the following errors is he falling prey to?

leniency

A country with a large power distance

maintains the inequalities in wealth among different sections of the society.

A(n) ________ is an experienced, productive senior employee who helps develop a less experienced employee.

mentor

Cyberline Inc. believes in using a supervisor's performance rating to award

merit pay.

What type of counseling helps displaced employees manage the transition from one job to another?

outplacement

Which of the following facets is measured by both the Job Descriptive Index (JDI) and the Pay Satisfaction Questionnaire (PSQ)?

pay

When posting a job vacancy, it is important to post the minimum, midpoint, and maximum pay range so candidates know the

pay grade

Jonathan visits Mexico for a business meeting. At the meeting, Jonathan addresses the vice president of the firm by his first name rather than using his title. This is considered offensive. In the context of Hofstede's cultural dimensions, this difference in cultures is part of the ________ dimension.

power distance

As a manager, Marisa wants to analyze the impact of her company's behavior-modeling training program on her employees' communications skills. The ________ evaluation design is necessary for this purpose.

pretest/posttest comparison group

The degree to which people are energized to do their jobs because it helps other people is called

prosocial motivation.

Alicia needs time to finish her doctoral dissertation. She should ask her manager for a(n)

sabbatical.

The ________ dimension comprises the skills that enable a manager to maintain psychological well-being.

self

Yvonne filed a civil rights infringement after she was wrongfully discharged from her company because

she is a member of a of a protected class.

Which of the following steps in progressive discipline involves the right to go to arbitration?

termination

Which of the following tests can be used to determine the personality type that best suits an employee out of the 16 personality types available?

the Myers-Briggs Type Indicator

Wontang Corp. is an event management company. In order to allot tasks that are more compatible with the personalities of individual employees, it conducts a test that rates them on the scales of introversion or extroversion, sensing or intuition, judging or perceiving, and thinking or feeling. Which of the following tests is Wontang using to assess employees?

the Myers-Briggs Type Indicator

Compensable factors are employees' job characteristics that

the company is willing to pay for.

In the context of factors that influence the motivation to learn, when an organization seeks to convince employees that they can successfully learn the content of a training program, the organization is primarily focusing on improving

the self-efficacy of the employees.

Fleuretta S.p.A, a leather goods company, has its headquarters in France. It has marketing facilities in Belgium, has a manufacturing facility in India, and imports materials from Malaysia and Taiwan. It sells its products exclusively to high-end customers in the United States and Japan. Taiwan is a ________ country for Fleuretta S.p.A.

third

Why would an organization use benchmarking?

to compete for talent

Gwen wanted Adam to learn how to create expanded spreadsheets with complicated filters and formulas. She sent Adam to three days of Excel training. At the end of training, Gwen and Adam create an action plan that includes a(n)

transfer of training.