HRM 360

3-step approach to problem solving.

(in this exact order) 1.Define the problem 2.Identify causes 3.Make recommendations

Which of the following are among the most sought-after skills for graduates according to the World Economic Forum?

1. Creativity 2. Problem solving 3. Critical thinking

three common elements in choosing among alternatives to arrive at an effective solutions:

1. SELECTION CRITERIA (identify the criteria for the decision you must make/ What does it effect) 2. CONSEQUENCES (consider the consequences of each alternative) 3. CHOICE PROCESS (decide who will participate in choosing the solution)

Eradicating or getting rid of the situation that is causing the problem is known as _______________ problems.

DISSOLVING problems

What should you do after identifying unethical conduct in your workplace but before confronting the problem?

Determine possible causes.

True or false: Technical expertise is the only factor that matters in getting a new job or advancing one's career.

FALSE

True or false: OB and problem solving are at odds and do not go together when studying OB.

False

Which statement best describes the ideal approach to making recommendations for solving problems?

Good recommendations address causes.

The foundation of the Organizing Framework is a systems model wherein__________________ influence outcomes through________________.

INPUTS influence outcomes through PROCESSES

Which statement about soft skills is true?

People often fail at their jobs due to a lack of soft skills.

OB concepts can be applied to the ________________________ process to overcome challenges and improve your performance.

Problem-solving

To solve problems effectively, it is important to consider necessary ___________________, such as people who will provide support.

RESOURCES

_____(blank)____ a problem means opting for a solution that is satisfactory but not the most ideal.

Resolving

When defining a problem, you can refine and focus your definition by asking which of the following questions multiple times throughout the process?

Why is this a problem?

Which question is most important to ask during Step 2 of the 3-Step Approach to problem solving?

Why or how does this cause a problem? (step 2 is Identify causes)

When making recommendations for solving a problem, it is important to link the recommendations to

causes

Dependence on hindsight, lack of rigor, and being overly subjective are all elements of

common sense

Dependence on hindsight, lack of rigor, and being overly subjective are all elements of:

common sense

Instead of trying to rely on "one best way" to manage, a manager may want to use a(n) ______ approach, which calls for using situationally appropriate tools

contingency

Using the OB concepts and tools that best suit the situation is called

contingency approach

soft skill

interpersonal skills and personal attributes

Effective managers favor the contingency approach because:

it encourages the consideration of many factors that influence behavior and performance

A person seeking to understand and manage people at work studies

organizational behavior

An interdisciplinary field focused on understanding and managing people at work is

organizational behavior

In the systems model of the organizing framework, what are the initial drivers of all outcomes?

person and situation factors

when our desired outcomes do not match the actual situation is a _________.

problem

When there is a difference between a goal and the actual outcome, this is known as a(n)

problem.

In choosing among alternatives to qualify a solution, a person is focusing on ____________________ if he or she considers such things as ethical implications, personal values, profits, and/or company reputation.

selection criteria

Your understanding of who you are and what your preferences are can be improved by a process called

self-assessment

The best way to increase self-awareness is through:

taking self-assessments

In organizational behavior, knowing when to apply OB knowledge and tools to a particular circumstance is an important part of

the contingency approach

Which statement about the skills needed later in one's career is true?

As you progress in your career, soft skills become more important.

When assessing good or bad behavior from employees, managers should consider both the PERSON and the_______________.

SITUATION

According to proponents of a contingency approach to management, in order to be effective as a manager, you need to

consider the situation before making a decision

For most jobs, candidates are selected for their ______ skills.

technical

hard skill

technical expertise and knowledge (ex. bookkeeping, financial analysis)

To demonstrate CREDIBILITY through performance, a manager should be able to:

1. develop and lead productive teams. 2. provide constructive feedback. 3. apply different motivational tools.

OB uses both a systematic and _____(blank)___________ approach to understanding people.

Science-based

Which of the following should managers do to deal with unethical behavior in the workplace?

1. Set clear expectations when employees are confronted with unethical behavior. 2. Determine likely causes of unethical behavior in managers and employees.

Which of the following are common criteria for deciding whether to promote an employee?

1. The ability to get things done through others 2. Current job performance 3. The ability to manage people

two items that apply to a contingency approach to management

1. You cannot rely on one best way. 2. The most effective solution is based on the situation.

Select the three common elements in choosing among alternatives to arrive at an effective solutions Multiple select question.

1. choice process 2. consequences 3. selection criteria

Which of the following are common criteria used when hiring new college graduates for their first job?

1. college major 2. internship or other work experience 3. GPA

Which of the following are potential constraints during problem solving?

1. insufficient funds 2. lack of time 3. lack of information

Which of the following are important to consider when selecting alternative solutions?

1. necessary resources 2. who will be resisters 3. who will be supporters

Which of the following statements about constraints in selecting problem-solving solutions is true?

You should consider various constraints before making a selection.

When defining a problem, what should you do immediately after you determine your desired outcome or state?

Compare the desired state or outcome to your current situation.