HRM Chapter 4

Job enlargement definition

Refers to broadening the types of tasks performed

O&*NET

Uses a common language that generalizes across jobs to describe the abilities, work styles, work activities, and work context required for 1,000 broadly defined occupations; developed to analyze jobs in the U.S. economy

Nishi works at an assembly plant. On Monday and Tuesday, she packs boxes, on Wednesday she labels boxes, and on Thursday and Friday she loads boxes on the truck. Nishi's job is an example of job ________.

rotation

A ________ is an individual's high level of proficiency at performing a particular task.

skill

When creating a job description, a human resource manager should include TDRs, which stands for _________, _________, and _______ that a particular job entails.

tasks, duties, and responsibilities

Dana words out of her home instead of at the central office. This demonstrates the idea of ________, or telecommuting.

telework

Dictionary of Occupational Titles (DOT)

Created by U.S. DOL; vehicle for helping the new public employment system link the demand for skills and the supply of skills in the U.S. workforce

Telecommuting definition

Doing one's work away from a centrally located office

Hackman and Oldham's Job Characteristic Model: task identity

The degree to which a job requires completing a "whole" piece of work from beginning to end i.e. building an entire component or resolving a customer's complaint

Hackman and Oldham's Job Characteristic Model: autonomy

The degree to which the job allows an individual to make decisions about the way the work will be carried out

Hackman and Oldham's Job Characteristic Model: skill variety

The extent to which a job requires a variety of skills to carry out the tasks involved

Hackman and Oldham's Job Characteristic Model: feedback

The extent to which a person receives clear information about performance effectiveness from the work itself

Hackman and Oldham's Job Characteristic Model: task significance

The extent to which the job has an important impact on the lives of other people

Job design definition

The process of defining how work will be performed and what tasks will be required in a given job

A list of the knowledge, skills, abilities, and other characteristics an individual must have to perform a particular job is called a: a. job specification b. job description c. job posting d. job appraisal

a

A set of related duties is called a(n): a. job b. position c. analysis d. work flow

a

What are the five specific sections of the six sections found in the Position Analysis Questionnaire? a. relationships with other persons b. information input c. personality delivery d. work output e. previous experience f. job context g. mental processes

a, b,d, f, g relationships with other persons, information input, work output, job context, mental processes

Job ________ occurs when employees are given more decision-making authority in their jobs. a. rotation b. enrichment c. extension d. analysis

b

The concept of broadening the types of tasks performed in a job is called job: a. rotation b. enlargement c. specifications d. design

b

To design jobs effectively, one must fully understand the job itself and: a. whether incumbents will like the new design b. its place in a work unit's workflow process c. its impact on the organization's existing structure d. how many people are required to do the job

b

What is the drawback of using information for analyzing jobs from people who currently hold that position? a. they tend to look at their contributions objectively b. they tend to exaggerate what they do to appear more valuable to the organization c. they tend to have limited insight on other jobs within the organization d. they tend to be disinterested in giving their opinions

b

What is the federal government's system that uses a common language to describe the abilities, work styles, and work context required for 1,000 broadly defined occupations? a. Dictionary of Occupational Titles b. O&*NET c. Occupational Handbook d. Jobs Information Network

b

A(n) _________ is an area of personal capability that enables employees to perform their work successfully. a. occupation b. dependency c. competency d. authority differentiation

c

Trevor's boss told him that he would now also be responsible for answering the phones and filing correspondence in addition to the tasks he already did. This provided Trevor with an even wider range of tasks and is an example of job _________.

extension

Marcus and Felecia teach a fifth grade class together. Marcus teaches all morning classes and Felicia teaches in the afternoon. This working arrangement is an example of _________ __________.

job sharing

5 characteristics in Hackman and Oldham's Job Characteristic Model

1. Skill variety 2. Task identity 3. Task significance 4. Autonomy 5. Feedback

Hackman and Oldham's Job Characteristic Model

A model that shows how to make jobs more motivating

While her manager gets to the office by 7:00am, Devin arrives at 9:00am after dropping off her children at school. It is company policy that employees can create their own hours as long as they are in the office between 10:00 and 2:00 each day and put in 40 hours each week. This work schedule is an example of: a. flextime b. teamwork c. telecommuting d. parental leave

a

The study of jobs to find the simplest way to structure work in order to maximize efficiency is called _________ engineering. a. industrial b. social c. civil d. mechanical

a

Which of the following accurately describes KSAOs? a. characteristics of people b. meaningless in selection decisions c. directly observable d. not useful in job interviews

a Knowledge, skills, abilities, and other characteristics

What is the standardized job analysis survey that contains questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs? a. job survey analysis b. position analysis questionnaire c. O&*NET online d. Fleishman job analysis system

b

Which of the following is not a characteristic addressed by Hackman and Oldham's Job Characteristic Model? a. task significance b. frustration c. feedback d. autonomy

b

Work flow analysis identifies the products of any work unit. These products are known as: a. activities b. outputs c. components d. inputs

b

A single worker at the ice cream production plant used to fill the container, put the lid on the container, seal the container, and then place it in the packing box. Today the process is not as complex because the assembly line has been designed for two workers to get the job done at an even faster rate. Structuring the assembly line to maximize efficiency is an example of: a. downsizing b. information filtering c. industrial engineering d. competency

c

The O&*NET is a government resource that provides information on a variety of items including: a. fixed job titles b. specific salaries c. generalized job tasks d. customer service assistance

c

The process of job analysis focuses on work tasks and outcomes, while competency models focus on: a. when people work b. which ratings to identify people c. how people work d. why people work

c

Which HR program does not require information gleaned from job analysis? a. training b. career planning c. payroll administration d. work redesign

c

What are the three categories of inputs involved in a workflow analysis? a. customer service b. finances c. raw inputs d. equipment e. human resources

c, d, e

What are the three standard ways used to measure teamwork? a. independent control b. selection preference c. authority differentiation d. skill differentiation e. temporal stability

c,d,e

A schedule in which full-time employees complete their weekly hours in fewer than five days is called a __________ workweek.

compressed

If an organization's structure is based on function, workers: a. tend to have high authority b. work in teams c. demonstrate empowerment d. tend to have low authority

d

KSAOs are important when hiring someone for a job because they refer to the knowledge, _______, abilities, and other characteristics that an individual needs to have to perform the job. a. support b. staff c. salary d. skills

d

The Fleishman Job Analysis system uses _______ to evaluate a job in terms of the abilities required to perform the job. a. objective observers b. supervisors c. HR managers d. subject-matter experts

d

The Job Characteristics Model was developed as a method to make jobs more: a. disciplined b. efficient c. cost-effective d. motivating

d

The scheduling policy that allows full-time employees to start and end their workday at anytime within the stated guidelines of the organization is called: a. overtime b. telework c. grapevine d. flextime

d

The set of job duties performed by a particular person is called a(n):

d

What is the objective of broadening the types of tasks (known as enlargement) performed in a job? a. to make workers look for other jobs b. to make jobs more repetitive c. to eliminate downsizing d. to make jobs less repetitive

d

The process of _______ ________ design is the way managers analyze the tasks needed to produce a product or service.

work flow

Job enrichment definition

Empowering workers by adding more decision-making authority to their jobs, comes from the work of Frederick Herzberg

Job extension definition

Enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks

The process of obtaining detailed information about specific jobs is called job: a. analysis b. review c. requirements d. evaluation

a

T/F: One way to achieve high-quality performance in an organization is to match job requirements and people by performing a job analysis.

True

According to the research, who may be more accurate in reporting information about job tasks? a. supervisors b. HR consultants c. senior executives d. middle managers

a

Heidi was told by her manager that she could now authorize product returns without consulting him first. This is an example of job: a. enrichment b. analysis c. extension d. rotation

a

Katrine knew the best person for the job would have a college degree in English and work experience in the marketing communications field. Katrine is considering a job: a. specification b. descriptions c. position d. degree

a

The Fleishman Job Analysis System is based on how many categories of abilities? a. 52 categories b. 40 categories c. 75 categories d. 60 categories

a

The interface between an individual's physical self and the characteristics of the physical work environment is called: a. ergonomics b. dynamics c. physiology d. actualization

a

The process of analyzing the tasks necessary for the production of a product or service is called: a. work flow design b. job position c. job specifications d. task design

a

The process of defining how work will be done and what tasks will be needed in a given job is called job: a. design b. analysis c. specifications d. competencies

a

Which of the following statements is true regarding jobs that survived downsizing in the recent recession? a. they have little supervision and too many tasks b. they have a narrow scope of responsibilities with more supervision c. they have too much supervision and too few tasks d. they have a broader scope of responsibilities with less supervision

d

What are some ways to simplify the mental demands of an employee's job? Check all that apply. a. broaden project scope b. minimize down time c. provide clear instructions d. minimize information e. install adequate lighting

d, e, c