HRM

The ___ technique consists of having multiple raters above, equal to, and below the manager providing input into a manager's evaluation. employee integrity testing background check 360-degree appraisal upward feedback performance appraisal

360-degree appraisal

In ____ employee's behaviors or skills are evaluated not only by subordinates but by their peers, customers, bosses and by themselves paired comparisons systems intrinsic feedback systems 360-degree feedback systems upward feedback systems

360-degree feedback systems

Which of the following is the final step in the career management process? Reality check Training needs assessment Action planning Self-assessment

Action planning

____ involves collecting information and providing feedback to employees about their behavior, communication style, or skills Assessment Job Description Negotiation Reimbursement

Assessment

Which of the following is a very popular developmental tool for managers? Assessment center Behavioral observation scales Graphic ratings scale All of the above

Assessment center

Which of the following scales is more valid/reliable? Behavioral observation scales Graphic ratings scale

Behavioral observation scales

Which of the following is one of the ways of employee development? Forecasting Coaching and Mentoring Needs Assessment All of the above

Coaching and Mentoring

Which of the following approaches does the forced distribution method belong too? Comparative Attribute Behavioral Results

Comparative

A software company assesses its programmers more on their client communication skills rather than their programming skills. Which of the following best describes the company's performance management process? Contaminated Reliable Unspecified Procedural fairness

Contaminated

Which of the following is the employer's responsibility during the goal setting stage in the career management process? A)Identify the steps and a timetable required to reach their goals B)Ensure that employees goals are SMART C)Communicate performance evals and explain where they fit in the company long term D)Provide employees information on their strengths and weaknesses

Ensure that employees goals are SMART

Assessment centers are primarily used to identify employee's technical skills True False

False

Which of the following performance appraisal errors relates to an error being committed by evaluator where he is impressed by one of the qualities of evaluatee and gives them high ratings on all dimensions of job performance? Similar-to-me Halo Horns Leniency

Halo

Which of the following is true of a protean career? It focuses primarily on external rewards offered by an organization It has no relationship with employee development Psychological success plays a small role in protean career It is based on employee's self direction

It is based on employee's self direction

Matthew, a production manager, conducts an employee satisfaction survey. The survey reveals high levels of dissatisfaction complaining about repetitive tasks. In response Matthew gives his employees a chance to provide ideas on improving the process and giving them more autonomy to fulfill their responsibilities. This intervention is an example of ______ Job enrichment prosocial motivation job rotation work complication

Job enrichment

____ refer to the relationships, problems, demands, tasks, and other features that employees face in their jobs Job specifications Job evaluations Job designs Job experiences

Job experiences

Which of the following facets is measured by both the Job Descriptive Index and the Pay Satisfaction Questionnaire? Job satisfaction Supervision Job specification Job description

Job satisfaction

___ is a rater error in which the rater gives high ratings to all employees regardless of their performance Halo Central Tendency Contrast Leniency Similar-to-me

Leniency

____ attempts to emphasize the multidimensional nature of performance and thoroughly familiarize the raters with the actual content of various performance dimensions. Performance training Sensitivity training Multidimensional training Rater accuracy training

Rater accuracy training

Which of the following rater errors is based on demographic similarity between the rater and the employee? Just-like-me Similar-to-me Comparison Similarity

Similar-to-me

Which of the following approaches to measuring performance uses some overall assessment of an individual's performance or worth and seeks to develop some ranking of the individuals within a work group? The results approach The attribute approach The comparative approach The behavioral approach

The Comparative Approach

Which of the following is true about the results approach to performance management? The results approach relies primarily on a combination of the attribute and results approaches to performance measurement. The results approach virtually eliminates problems of leniency, central tendency and strictness The results approach is usually highly unacceptable to both managers and employees. The results approach minimizes subjectivity, relying on objective, quantifiable indicators of performance

The results approach minimizes subjectivity, relying on objective, quantifiable indicators of performance

A downward move occurs when an employee is given lesser responsibility than what he previously had. True False

True

Which of the following is an example of using performance management to fulfill an administrative purpose? A) Define the results, behaviors, and to some extent, employee characteristics that are necessary B) Develop employees who are effective at their jobs C) Use performance appraisal to make decision such as pay raises, promotion, layoffs and recognition of individual performance D) Train employees in specific skills

Use performance appraisal to make decision such as pay raises, promotion, layoffs and recognition of individual performance

Based on research, the two primary groups in the organization who affect an individual's job satisfaction most are: subordinates and supervisors subordinates and customers co-workers and subordinates co-workers and supervisors

co-workers and supervisors

A(n) ____ is a simulation of the administrative tasks of the manager's job. in-basket role-play interview focus-group discussion

in-basket

The consistency in the ratings given by two different individuals who evaluate an employee's performance is known as ____ reliability. internal consistency interrater parallel-forms test-retest

interrater

____ is an interpersonal relationship that is used to develop employees internships apprenticeships externships mentoring

mentoring

Consistency, bias suppression, information accuracy, correctability, representativeness, and ethicality are the six determinants of _____ perceptual justice interactional justice procedural justice outcome justice

procedural justice

When an employee is in the self-assessment step, the company's responsibility is to: communicate where the employee fits in the plans of the company ensure that the goal is specific and measurable provide appraisal information to identify strengths and weaknesses identify resources to help employees reach their goals

provide appraisal information to identify strengths and weaknesses

A company communicates performance evaluation to its employees during the ___ step in the career management process succession planning self-assessment reality check goal setting

reality check

The ___ approach assumes that subjectivity can be eliminated from the measurement process and that outcomes are the closest indicator of one's contribution to organizational effectiveness. behavior results attribute quality comparative

results

Some data analysis company has modified its performance management system. Apart from training employees on their specific tasks, the trainers and managers help the employees become more aware of the overall goals of the company and how their performance can influence broader goals. As a result employees performance are now consistent with the org's strategies, goals and culture. This initiative focused on the strategic congruence fairness congruence acceptability comparative method

strategic congruence

A measure that results in drastically different ratings over time lacks ____ reliability. internal consistency interrater parallel-forms test-retest

test-retest

The appraisals that involve collecting subordinate's evaluations of manager's behavior or skills are known as ___ 360-degree feedback screening interviews peer review upward feedback

upward feedback