human relations exam prep

Which type of leader does not expect his or her position in the organization to be questioned?

Autocratic leader

In which of the following professions is a kinesthetically intelligent person most likely to excel?

Ballet

Which of the following statements is true about communication?

Communication includes listening as well as speaking.

_____ is the network of shared values in an organization.

Corporate culture

A major cause that underlies poor listening habits is that most people from childhood are taught that listening requires energy, attention, and organization.

False

Defensiveness usually comes from high self-esteem.

False

Emotional intelligence is a competence people are born with and it remains unchanged during their lifetime.

False

Groupthink is an advantage that arises from conformity in a formal group.

False

Horizontal messages are the messages that need to go through a chain of command in an organization.

False

In an informal group, members do not necessarily have the final say about whether or not they can become members.

False

Red flag words contribute to reducing instances of miscommunication.

False

Situational readiness refers to the emotional readiness of a listener to hear a message.

False

The emotional mind is primarily aware of reality and is always logical.

False

When listeners engage in filtering, they receive messages correctly because they filter out the noise involved in the communication process.

False

In the context of transactional analysis, which of the following is a characteristic of "games"?

Games involve at least one insincere statement.

Which of the following best describes hidden agendas?

Individual members' secret wishes, hopes, desires, and assumptions that are hidden from their group

Which of the following statements is true of intelligence?

Intelligence comes in many forms and are reflected in various skills and talents.

Which of the following statements is true of nonverbal communication?

Nonverbal gestures can cause miscommunication if they are not recognized

According to the founders of emotional intelligence (EI), which intelligence allows you to understand the politics of your own workplace?

Social awareness

How do red flag words affect listening?

They begin a flood of emotions that prevent some people from hearing anything else for quite a while.

As a member of a newly formed group, you should consider conflicts to be a normal part of the group development process.

True

Bad situational timing can ruin an otherwise good business undertaking.

True

For success with the laissez-faire leadership style, followers must be self-directed and motivated to act without intervention.

True

More conflicts take place in the coordinating stage of the group development process than in any other stage.

True

One of the common characteristics of all games is that they provide a payoff of some kind to at least one of the players.

True

When a group forms, it has a number of issues to resolve before it can really start to work.

True

When you communicate unconsciously, your internal climate is likely to give you away.

True

Whenever a group's composition is changed, it will again go through the group development process.

True