Human Resources Final Cumulative

Which of the following is an example of an industrial union employee?

A Steelworker

Most national unions are composed of multiple local units and are affiliated with the_____.

American Federation of Labor & Congress of Industrial Organizations(AFL-CIO)

____involves collecting information & providing feedback to employees about their behavior, communicate style, or skills.

Assessment.

The____approach to performance management focuses on the extent to which individuals have certain characteristics or treats believed desirable for the company's success.

Attribute

Which performance management technique initially involves the identification of a large # of critical incidents, followed by the classification of these incidents into performance dimensions?

Behaviorally Anchored Rating Scale

Which performance management technique involves the identification of a large number of critical incidents, the classification of these incidents into performance dimensions, and the rank ordering of these incidents into levels of performance?

Behaviorally Anchored Rating Scales.

KCM & Associates, an international management consulting firm, uses a market pay survey to gather information regarding the going rates of pay among competing organizations. To that the company gets the best talent available, the compensate management department uses the information obtained from the market pay survey to compare it's compensation policies with those used by the competitors. In this example, KCM & Associates uses which of the following techniques?

Benchmarking

The director of a movie auditions only white males to play the role of Abraham Lincoln in a biographical film on Lincoln's life. This is an example of:

Bona-Fide Occupational Qualification.

According to the Civil Rights Act of 1991, once the plaintiff has made a prima facie disparate impact case, the___.

Burden of proof shifts to the defendant.

A(n) typically____charts how a firm will create value for customers & how it will do so profitably.

Business model.

_____ entails matching an individuals skills & aspirations with opportunities that are or may become available in the organization.

Career Planning

The____allows the individual filing the complaint to have a jury decide whether he or she may recover punitive damages( in addition to lost wages & benefits) for emotional injuries caused by the discrimination:

Civil Rights Act of 1991

Which act allowed for jury trials and punitive damages in wrongful discharge suits?

Civil Rights Act of 1991

The strongest union security agreement is a(n)___under which a person must be a union member( and thus pay dues) before being hired.

Closed Shop

Which of the following is the strongest union security arrangement?

Closed Shop

Which of the following pays is similar to pay structures based on individual characteristics such as skill or knowledge but usually refers to a plan that covers exempt employees?

Competency-Based Pay.

A construction firm needs to hire a construction superintendent, whose primary responsibilities involved organizing, supervising and inspecting the work of several subcontractors. It administers a construction-error recognition test, where an applicant enters a room that has been specially constructed to have 10 common and expensive errors and where he/she is asked to record as many problems as he/she can detect. What type of validation is being used here?

Content Validation

A competent employee receives lower-than-deserved ratings because of few outstanding colleagues who set very-high performance standards. This is an example of__rater error.

Contrast

Which of the following is considered a disability under the Americans with Disability Act?

Cosmetic Disfigurement.

A university assesses its faculty members more on their research work than their teaching abilities. Which of the following measures of the performance management process is it using?

Deficient.

______ plans do not promise a specific benefit level for employees upon retirement.

Defined Contribution.

Atena Technologies, a software company greatly reduced the bureaucratic nature of it's pay structure, by going from 3,000 jobs titles & 12 pay grades to a simpler 1,000 jobs & 5 pay grades. In this example, Atena Technologies used:

Delayering

____refers to the process of reducing the number of job levels to achieve more flexibility in job assignments & in assigning merit increases.

Delayering

The Occupational Safety & Health Act assigned the responsibility for inspecting employers, applying the standards, and levying fines to the____.

Department of Labor.

___involves acquiring knowledge, skills & behavior that improve employees' ability to meet the challenge of a variety of existing or new jobs.

Development.

which of the following benefits is most likely to attract a workforce with a high percentage of women of childbearing age?

Disability Leave

____ is the planned elimination of large numbers of personnel designed to enhance organizational effectiveness.

Downsizing

Which of the following theories states that wages influence workers productivity?

Efficiency Wage Theory

Which of the following arguments states that companies develop reputations on favorability as prospective employers for women & ethnic minorities?

Employee Attraction Argument.

The unemployment insurance program is financed largely through federal & state taxes on___.

Employers

Which of the following is true of union membership and bargaining power?

Employers are actively resisting unionization in an attempt to control costs and maintain their flexibility.

Implementing an alternative dispute resolution process is part of the____component in an effective managing diversity programs.

Ensuring fair treatment.

Which of the following agencies is responsible for investigating & resolving discrimination complaints, gathering information & issuing guidelines?

Equal Employee Opportunity Commission

Which of the following is responsible for enforcing the Age Discrimination in Employment Act?

Equal Employment Opportunity Commission

Which of the following legislator's prohibit discrimination & mandates that employers take affirmative actions to hire qualified minority applicants?

Executive Order 11246

Which of the following theories emphasizes expected rewards rather than experienced rewards ?

Expectancy Theory

_____ focuses on the link between rewards & behaviors & emphasizes anticipated rewards.

Expectancy Theory

Which of the following examines the organization's operating environment to identify the strategic opportunities & threats?

External Analysis.

Which of the following examines the organizations operating environment to identify the strategic opportunities & threats?

External Analysis.

the ranking technique that requires certain percentages of employees to be categorized into pre-determined categories or groups based on their performance is known as____.

Forced Distribution.

A(n)____ program is based on group or plant performance that does not become part of the employee's base salary.

Gainsharing

____allows women & minorities to come within sight of the top echelons of management; but not advance to the,.

Glass Ceiling

An organization's,___, is what it hopes to achieve in the medium-to long- term future & it reflects how an organizations reason for being is operationalized.

Goal

Which of the following attribute approaches to performance management is commonly used?

Graphic Rating Scale

___ occurs when a rater gives an employee high ratings on all aspects of performance because of their overall positive impression of the employee.

Halo

To be a qualified benefits plan, a pension plan should not discriminate in favor of____.

Highly Compensated Employees.

To be a qualified benefits plan, a benefit plan cannot discriminate in favor of___employees.

Highly Compensated.

Which of the following is considered a subtle & possibly pervasive form of sexual harassment?

Hostile Working Environment.

During the self-assessment step in the career management process, an employee:

Identifies the opportunities & needs to improve.

Which of the following is a trend seen in a union membership & coverage?

In the US, union membership and coverage is declining in the private sector.

The utility of any test generally____as the selection ratio gets lower.

Increases.

In a(n)__plan, performance is usually measured as physical output & the payment is not rolled into the base pay.

Individual Incentive

Arbitrating the actual writing or setting of contract terms is called ____ arbitration.

Interest.

Which of the following attempts to identify the organizations strengths & weakness?

Internal Analysis.

Which of the following is true of workplace analytics?

It can show that HR practices influence an organizations profits.

Which of the following is true of the functions performed by the National Labor Relations Board(NLRB)?

It enforces the National Labor Relations Act that is based on the commerce clause of the U.S. constitution.

Which of the following is true regarding the attribute approach to performance management?

It is easy to develop & is generalizable across organization & strategy.

Which of the following is true regarding range spread?

It is larger at higher levels.

Which of the following best describes GDP?

It is the total output of an economy.

which of the following human resources activities provides basic descriptive information on job attributes?

Job Analysis.

Which of the following addresses what tasks should be grouped into a particular job?

Job Design.

Which of the following refers to the process of defining the way work will be performed and the tasks that will be required in a given job?

Job Design.

an intervention that explicitly focuses on reducing job dissatisfaction, from impoverished or boring tasks, by adding job complexity is called___.

Job Enrichment

Which of the following programs provides increased opportunities for workers to have input into important organizational decisions that involve their work, and have been found to reduce role conflict and ambiguity?

Job Enrichment Programs

Typically, which of the following human resource tools is used to measure pay equity?

Job Evaluation.

Which of the following practices helps employees gain an overall appreciation of the company's goals, increases their understanding of different company functions, develops a network of contacts, and improves problem-solving and decision-making skills?

Job Rotation

____gives employees a series of job assignments in various functional areas of the company or movement among jobs in a single functional area or department.

Job Rotation.

___is a process of systematically moving a single individual from one job to another over the course of time.

Job rotation

The____rules do not require union participation by the employee, but do require that employees who choose to join must remain members for a certain period of time.

Maintenance of membership.

Which of the following approaches to job design focuses on efficiency as the major outcome of interest?

Mechanistic Approach.

Some organizations are going to great lengths to develop the___skills of their managers & other highly experienced employees because of the powerful role played by supervisors & other more experienced workers in terms of supporting the organization's culture.

Mentoring

In a____case, the defendant acknowledges that some discriminatory motive existed but argues that the same hiring decision would have been reached even without the discriminatory motive.

Mixed-Motive.

Which of the following is an example of a quasi-judicial body?

National Labor Relations Board.

Bloom Corp; is a firm whose workers work in an old facility; it's employees request a government inspection to ensure that they are not exposed to any hazardous materials while working in the facility. Which of the following acts gives them the right to do so?

Occupational Safety & Health Act.

_____ provides a cross-sectional overview of the static relationships between individuals & units that create the outputs.

Organization Structure.

The____method requires managers to compare every employee with every other employee in the work group, giving an employee a score of 1 every time he or she is considered the higher performer.

Paired Comparison.

____refers to the relative pay of different jobs and how much they are paid.

Pay Structure.

the process through which an organization gets information on how closely an employees actual performance meets his or her performance plan is known as____.

Performance Appraisal.

____is used to ensure that employees' activities and outcomes are congruent with the organization's objectives.

Performance Management.

____analysis involves identifying who needs training & determining employees' readiness for training.

Person.

______ validation is validity study that seeks to establish an empirical relationship between test scores taken prior to being hired & eventual performance on the job.

Predictive.

Consistency, bias suppression, information accuracy, correctability, representativeness and ethicality are the six determinants of_____.

Procedural Justice.

In the____dimension, employees base their fairness assessments on the processes that were used to decide the amount of compensation.

Procedural.

___justice focuses specifically on the methods used to determine the outcomes received.

Procedural.

Which of the following is a means of measuring and feeding back productivity information to personnel with the main goal of motivating employees to higher levels of productivity?

Productivity measurement and evaluation system.

The degree to which people are energized to do their jobs b/c it helps other people is called_____.

Prosocial Motivation

___is the process through which the organization seeks applicants for potential employment.

Recruitment.

Which of the following personnel selection methods has low generalizability for all job types?

Reference Checks.

___ is defined as the degree to which a measure is free from random error.

Reliability.

___is an option for avoiding an expected labor shortage that is slow & has big revocability.

Retrained transfers

which of the following acts sets strict rules for businesses especially for accounting practices that require more open & consistent disclosure of financial data & CEO's assurance that the data is completely accurate?

Sarbanes-Oxley Act

The____requires companies to report compensation levels for the five highest paid executives and the company's performance relative to that of competitors over a five-year period.

Securities & Exchange Commission.

The process by which a firm attempts to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the firm achieve its goals is known as_____.

Selection.

Jane has resisted advances from her male boss, who is interested in pursuing a sexual relationship with her. In addition, he has been withholding her promotions for more than a year for this reason alone. Jane can sue her boss for______.

Sexual Harassment.

__is described as a rater error that occurs when one rates those who are comparable to themselves in the immediate work group higher than those who are not.

Similar to me

The_____ requires that everyone receiving unemployment compensation be registered with a local state employment office.

Social Security Act

A(n)___plan gives employees the opportunity to buy the company's shares at previously fixed price.

Stock Option.

Which of the following is an example of an ownership plan used in compensation systems?

Stock Options

Globo Analytics, Inc. a data analysis company, has modified it's performance management system. Apart from training employees on their specific tasks, the trainers & managers help the employees become more aware of the overall goals of the company & how their individual performances influence the broader goals of the company. As a result of this, employees performances have become more consistent with the organizations strategies, goals & culture. The initiative of Globo focused on the ____ criterion of performance management.

Strategic Congruence

During______, the strategic planning groups decide on a strategic direction by defining the company's mission & goals, it's external opportunites & threats, & it's internal strengths & weaknesses.

Strategy Formulation.

____refers to the process of identifying & tracking high-potential employees.

Succession Planning.

The two primary sets of people in the organization who affect job satisfaction are:

Supervisors & Co-workers

The two primary sets of people in the organization who affect an individuals job satisfaction are____.

Supervisors & Co-workers.

Under the___states may pass so called "right-to-work" laws.

Taft-Harley Act.

In the training process,____analysis involves identifying the conditions such as equipment, environments, and time constraints.

Task

The degree to which a job requires completing a whole piece of work from beginning to end is____.

Task Identity.

A measure that results in drastically different ratings over time lacks____reliability.

Test-Retest

Which of the following statements is true of situational interviews?

These interviews are particularly effective when assessing sensitive issues dealing with the honesty & integrity of candidates.

Which of the following is true about the attribute approach to performance management?

They are easy to develop & are generalizable across organizations & strategies.

Which of the following acts states that employers cannot retaliate against employees for either "opposing" a perceived illegal employment practice or "participating in a proceeding" related to an alleged illegal employment practice?

Title VII of the Civil Rights Act of 1964.

The movement of an employee to a different job assignment in a different area of the company is known as a(n)_____.

Transfer

A(n)___shows the proportion of employees in different job categories as different times.

Transitional Matrix

Which of the following is true about transitional matrices?

Transitional matrices are extremely useful for charting historical trends in a company's supply of labor.

During the recent financial crisis, the US government, as part of the____, decided it was appropriate to further regulate executive pay in firms receiving government "bailout" money.

Troubled Asset Relief Program (TARP)

_____ is a performance appraisal process for managers that is based on subordinates' evaluations.

Upward Feedback

Jason, an African-American, and Roberto, a caucasian, both experienced welders, apply for two openings at Virgo Inc. Robert is hired & Virgo continues to look for candidates to fill the other position. Jason alleges racial discrimination by Virgo, but Virgo denies this. Which of the following statements would both negate Jason's case and support Virgo's case?

Virgo has never had a history of discriminate.

Making grievances public by going to the media or government is referred to as___.

Whistle Blowing

Which of the following refers to the physical activities, tools, and devices used by the workers to perform the job?

Work Output.

_____ provides a longitudinal overview of the dynamic relationships by which inputs are converted into outputs.

Work-flow design.

Which of the following is true of craft unions?

all the members of a craft union have a particular skill or occupation.

Which of the following is a comparative approach to ranking that consists of a manager looking at a list of employees, deciding who the best employee is, and crossing that persons name off the list?

alternation ranking.

A leading indicator is:

an objective measure that accurately predicts future labor demand.

A company engaged in differentiation strategy requires employees who

are highly creative & cooperative

The aspect of labor management negotiation process that refers to the relationship and level of trust between the negotiators is known as:

attitudinal structuring

The ___ is an index of the correspondence between actual & intended pay.

compa-ratio.

In the graphic rating scale, the manager:

considers one employee at a time, circling the number that signifies how much of that trait the individual has.

A company that wants to become the lowest cost producer in an industry should___.

construct efficient large-scale facilities.

Presentation training techniques are most effective for:

conveying new facts & different philosophies.

Which one of the following is an active wellness program?

counselors providing tailored programs.

Which of the following statements is true about downsizing?

downsizing efforts often fail because employees who survive the purges often become narrow-minded, self-absorbed, & risk-averse.

Which of the following statements is true of a strategic implementation stage of the strategic management process?

during this stage, an organization follows through on a strategy chosen in the formulation stage.

Which of the following theories states that wages influence worker productivity?

efficiency wage theory

The unemployment insurance program is financial largely through federal & state taxes on____.

employers

Executive Order 11246, signed by President Lyndon Johnson, required all federal contracts and subcontractors to:

engage in affirmative action programs to hire & promoted minorities.

___career patterns involve a lifelong commitment to a field or specialization.

expert

When a company allows employees to take a full-time operational role at another company it is known as a(n):

externship

A company that follows an overall cost leadership strategy____.

focuses on becoming the lowest cost producer in an industry.

A company that follows an overall cost leadership strategy______.

focuses on becoming the lowest cost producer in an industry.

Integrative bargaining is the part of labor-management negotiation process that:

focuses on the conflicting objectives of factions within labor & management.

which of the following statements is true of disparate treatments and disparate impact?

for there to be discrimination under disparate treatment, there has to be intentional discrimination.

Which of the following is a compensation program that would support an organizational culture of cooperation & problem solving?

gainsharing

____programs offer a means of sharing productivity gains of a group or plant with employees.

gainsharing

The Scanlon plan is an example of a(n)___plan.

gainsharing.

to ensure that awareness of the training needs enhances trainees' motivation to learn, which of the following should a manager do?

give employees time & opportunities to practice & apply new skills or behaviors

which of the following will enhance the work environment to influence an employee's motivation to learn?

giving employees opportunities to practice and apply skills in their work.

Companies engaged in a cost strategy require employees to___.

have a high concern for quantity.

Workers are eligible for unemployment benefits if they:

have been working for at least one year.

Personality Inventories tend to have:

high reliability, low-to-moderate criterion validity & low generalizability.

During self-assessment, the employee

identified the opportunities and needs to improve

in merit pay programs majority of information on individual performance is collected from____

immediate supervisor/performance indicator

which of the following compensation programs uses a management uses a management style that gives importance to control?

incentive pay

Job design interventions emphasizing the motivational approach focus on:

increasing the meaningfulness of jobs.

who among the following is likely to be the best source for the most accurate information about the time spent on various tasks for job analysis?

incumbents.

Sam Jones was terminated from his job with no explanation or consideration of why he was let go. It is likely that Sam has not experienced:

interactional justice.

which of the following is used by an organization to identify it's strengths and weaknesses?

internal analysis

Content Validation:

is performed by demonstrating that the questions or problems posed by a test are a representative sample of the kinds of situations or problems that occur on the job.

The pay policy line

is used to determine the correspondence between the actual & intended pay.

Gainsharing can motivate employees as much as individual plans do because :

it allows more control over the performance measure & the frequency of payouts.

Which of the following is TRUE of knowledge management?

it contributes to informal learning.

Which of the following is the accurate definition of workforce utilization review?

it is a comparison of the proportion of workers in protected subgroups with the proportion that each subgroup represents in the relevant labor market.

Which of the following is true of voluntary turnover ?

it is initiated by the employee.

Which of the following is true about O*NET?

it uses a common language that generalizes jobs specifications across various occupations.

Product market comparisons that focus on labor costs are likely to deserve, greater weight when:

labor costs represent a large share of total costs.

In a(n)______, a team of five to seven employees is assigned a problem and must work together to solve it within a certain time period.

leaderless group discussion

Which of the following makes ESOPs less attractive?

less diversification of investment risk

Actual pay is lagging behind the pay policy when the comps-ratio is

less than 1.00

A critical aspect of the program implementation step of human resource planning is:

making sure that some individual is held accountable of achieving the stated goals.

___analysis involves determining the business appropriateness of training, given the company's business strategy.

organizational

Agents prefer a behavior based contract when___

outcome uncertainty is high

which of the following payment programs uses equity changes as the payment method?

ownership payment.

Yield Ratio expresses the:

percentage of applicants who successfully move from one stage of the recruitment & selection process to the next.

the___yields job evaluation points for each compensable factor.

point-factor system.

Development:

prepares employees for change

employers are assessing fairness using the____dimension when they base their assessments on the process that was used to decide the amount of compensation.

procedural

the programs developed in the strategic-choice stage of the process are put into practice in the____stage.

program-implementation.

which of the following concepts addresses the fact that different employees in the same job may have different pay rates?

rate ranges

Which of the following is true of a mediator?

she has no formal authority but, rather, acts as a facilitator and go-between in negotiations.

The employment at-will-doctrine

states that in the absence of a specific contract, either party could sever the employment.

Which of the following is an example of an ownership plan used in compensation system?

stock options

Executive Order 11246 allows the government to:

suspend all business with a contractor while an investigation is being conducted.

Companies engaged in a cost strategy___.

tend to specifically define the skills they require.

When assessing the reliability of a measure, one might be interested in knowing how scores on the measure at one-time relate to scores on the same measure at another time. This is called:

test-retest reliability

Which of the following affects the amount of income that will be available to an employee upon retirement?

the age at which the investments are made.

A high level of pay relative to that of competitors can ensure the____

the company attracts high-quality employees.

which of the following is one of the four characteristics of an ethical, successful company?

the company emphasizes mutual benefits in it's relationship with customers, clients, and vendors.

Compensable factors are employees job characteristics that:

the company is willing to pay for.

The most important aspect of work in terms of generating satisfaction is:

the degree to which it it meaningfully related to core values of the worker.

the workers' compensation cost to an employer is based on:

the employer's experience rating

Which of the following is a characteristic of an industrial union?

the members an industrial union are linked by their work in a particular industry.

According to the Americans with Disability Act(ADA)

the terms of health insurance should not be a subterfuge to deny benefits with those with disabilities

Which of the following statements is true of variable costs incurred by the firms?

these costs change directly with the units produced.

Which of the following is a charactersitic of millennial's?

they are eager to learn, work, and please.

Which of the following is an advantage of statistical forecasting methods?

they provide predictions that are much more precise the judgmental methods.

The Pregnancy Discrimination Act of 1978 requires employers to:

treat pregnancy as they would any other disability when they do their disability plans.

The degree to which the information provided by selection methods enhances the bottom-line effectiveness of the organization is known as the selection methods:

utility

Which of the following is true about vesting rights?

vesting taking place under one of the two minimum vesting schedules.