Human Resources Management Section 2 MGT 364

The easiest way for a company to manage an increase demand for staff is?

"Temp-to-perm"

What are the characteristics of good documentation?

>Completed >Clear >Consistent >Certifiable >Credible

A "Subject Matter Expert" (SME) is who?

>Incumbent >Supervisor >Other knowledgeable employee

What disciplinary problems are most likely to lead to immediate termination?

>Major theft >Sleeping on the job >Selling narcotics on the job >Fighting with another person >Firearms on company property

List all retention strategies.

>stock options >on site day care >flex time

What does a job description include?

A job description will list the major elements of the job, NOT every small task.

Which of the following would be included as a job qualification for an administrative assistant?

A two year certificate in office management would be a job qualification.

If an organization wants to assess whether an applicant can actually perform a particular job skill, which selection technique would BEST provide this assessment?

A work simulation

What is a reason for job dissatisfaction that would NOT be something a manger could potentially impact?

An employee dislikes the city where the job is located.

Discuss the most commonly used tool to measure employee satisfaction?

Attitude surveys or job descriptive index (JDI)

Discuss the advantages of seeking to retain effective employees.

Avoiding expense of replacements.

Test questions for a welder relating to what types of metals can be welded would be an example of what kind of questions?

Cognitive Ability Test

Mary is a job analyst and was asked to prepare an analysis of the knowledge, skills, and abilities necessary to be a waiter at a local restaurant. Discuss the elements that should NOT be in her analysis.

Comprehensive health coverage.

What does the federal program E-verify do?

Confirms the eligibility of employees to work in the United States.

What are the outcomes of downsizing in the short run and the long run?

Downsizing is more effective in the long run

Discuss the common law doctrine of "employment at will".

Employees may be fired or resign for any reason as long as it is not an illegal reason.

What is an example of a reduction strategy?

Encouraging voluntary early retirement to reduce headcount.

Evidence suggests that jobs occupied primarily by males are more likely to be rated as more complex and of a higher level than similar jobs occupied primarily by females.

Even with similar jobs, job analysis views male's jobs as more complex and of a higher level compared to females. Thus there is a significant risk of gender discrimination with job analysis.

Discuss the candidate pool an "executive search firms" forces primarily on.

Executive Search firms typically search for candidates who are actively employees and may or may not be "looking".

What is the type of plan that most publicly traded companies have in place in order to replace top level management?

Executive Succession Plan

"Employee Referral" recruiting assumes the concept that current employees who have acceptable performance:

Generally associate with persons who are like them and therefore the potential of identifying high quality candidates is generally high.

Tom, one of the employees you supervise, consistently comes to work late 15-20 minutes each day. You want to use progressive discipline. What should you do the next time you observe Tom's failure to come to work on time?

Give Tom an oral warning and potentially a follow up email).

An individual seeks additional training and education to improve his or her ability to find meaningful employment. This is called what?

Human Capital Investment

When an organization attempts to forecast the supply and demand for human resources, this is called___.

Human Resource Planning

Is "due process" another term for "procedural justice"?

In current parlance, "due process" is another term for "procedural justice"

What are the advantages of external recruiting.

It can enhance the organizational vitality and innovation by bringing new ideas to the organization.

What is does a Management Position Description Questionnaire (MPDQ) cover?

It covers management ONLY positions and has 13 components.

What are two disadvantages of internal recruiting?

It may foster stagnation and it may cause a ripple effect.

When being interviewed during the gathering of job analysis data, which type of individual may provide exaggerated information about a job's complexity or importance?

Job Incumbent

What impact job analysis may have with the Americans with Disabilities Act.

Job analysis has an enormous impact with the American with Disabilities Act

What is the linkage between job analysis and human resource planning?

Job analysis helps human resource planners understand exactly what kinds of work must be performed within the organization.

Describe the document that provides an overview of the duties and tasks required to effectively perform a particular job or line of work.

Job description

What is the difference between a Job Description and a Job Specification?

Job descriptions describe the tasks, duties and responsibilities of the job. Job specifications specify the knowledge, abilities, skills, and other characteristics of an individual.

Julie fired Annette. Which of the following circumstances would MOST improve the chances of Annette getting her job back?

Julie did not document Annette's poor work performance in writing.

The leaderless group exercise where employees are assigned to a group and told to come up with a response to a particular issue is an example of:

Management Development

The prevailing age rate for a job in any given labor market is called?

Market Wage Rate

Is positive progressive discipline just a pass fad?

No/False

A computerized job classification system that contains updated KSAs on virtually every job in the US economy is called?

Occupation Information Network (O*NET)

What term is used to describe a foreign worker who has a legal statues that allows him/her to stay in the U.S. indefinitely?

Permanent Resident

What would most likely NOT be included in an employment offer letter?

Policies such as attendance or company vacation policy.

Andy tries to be fair to his employees but does not tolerate lateness. Will, one of his employees, reported to work late one day because he had a car wreck, the first tardy since he was hired over a year ago. Andy decided to give Will a written warning to make an example for the other employees. Will felt that he did NOT receive ____ justice.

Procedural Justice

Which type of justice refers to beliefs about fairness of the process utilized to determine consequences?

Procedural justice

In spring 2003, Seattle Mariners baseball team hired hitter Raul Ibanez. Which type of employment test would most likely establish Ibanez's qualifications for the position?

Psycho-motor ability test.

What recruiting agencies are best suited to find jobs for long term unemployed individuals?

Public or State employment agencies.

What elements would NOT be listed in advertisement.

Specific salary would NOT be listed in job advertisement.

What would be the MOST effective in allowing a high tech company to retain its engineers and computer scientists for a period of time?

Stock options that cannot be executed for the first 5 years of employment.

Which type of interview requires the interview to ask the same question of each applicant with no deviation?

Structured interview

Discuss the information employment applications should always contain.

The application should always contain the "At Will" employment disclaimer.

Concerning job analysis and testing, discuss what the Court found in Albermarle v Moody.

The company could NOT infer that tests for one set of jobs could be used for another set of jobs just because they appeared to be similar.

What is a major advantage of the Position Analysis Questionnaire?

The job dimensions it covers are believed to underlie all jobs.

Discuss organizational goals in recruiting efforts.

The organization wants to optimize the size of the pool of qualified applicants.

Interviewers generally prefer unstructured interviews because?

They believe these interviews allow them to gather richer information & provide the freedom to make employment decisions on their own.

What is a negative element of a telephone interview?

They can be impersonal.

The percentage of individuals looking for and available for work who are not currently employed is called the?

Unemployment rated

Should a verbal warning be documented?

Verbal warnings should always be documented in writing, but contain language to indicate that it is in fact "verbal".

An example of training that would include a work situation that closely resembles a real work simulation is called?

Vestibule Training.

Define retrenchment strategy.

When organizations are downsizing the number of employees in its workforce.

Is voluntary turnover healthy for an organization?

Yes/True

What is an illegal question to be asked during an interview?

You cannot ask where an applicant goes to church.

What group of workers do "Assessment Centers" focus on?

management employees