ICAR-X 2.6 from greeting to delivery

What's included on the vehicle information landing page when you select the "More Details" button?

Features and specifications Link to view the window sticker Package and accessory tab Inventory Status

Which of the following information is available in ICAR-X for each CPO vehicle?

Free CARFAX report Vehicle picture Vehicle sticker Vehicle details including VIN, miles, color, and price

Once the client completed Feature Selection, the should select "Done" and:

Hand the tablet back to the Sales Consultant

Which ways can you search ICAR-X for a new vehicle in Inventory?

Select by model using the model images Enter the stock number Scan the barcode from the vehicle B-pillar or Monroney label Enter the full VIN or last 8 digits of the VIN

What is not true about the Feature Presentation checklist?

The "Show tips" option lists great places to eat in the local area

Which devices are supported for use of ICAR-X inventory module?

The Inventory module can be used on a tablet or a smart phone

Select all that are true about the Feature Selection checklist:

The client can unselect recommended features Only features specific to the exact INFINITI being delivered are included in the checklist

The CRM ID prompt allows me to share client information with my dealership CRM under my credentials if the store CRM is integrated with INFINITI ICAR-X.

True

The Delivery Readiness step of delivery can be completed in ICAR-X on your smartphone.

True

The Quick Guide App contains all the electronic quick reference guide videos for a selected model and year.

True

The Reports tile is inactive if a client is selected. Exit the client in order to go to the Reports tile.

True

The client can search for information about features on their vehicle by tapping on a specific area of a picture of the year and model for their INFINITI.

True

The client's mobile phone number is pre-populated in the form.

True

Vehicles that are the same year and model, have the same packages, and have the same MSRP, are I my listed once on row in the vehicles search results, with the oldest vehicle shown first.

True

You can go straight to the vehicle details for a specific vehicle by scanning the barcode on the Monroney label or scanning the barcode on the door jamb.

True

You can sort the activity list by model.

True

Feature selection shows the client which options they are required to have reviews at delivery.

False

If the vehicle was recently received from INFINITI, you do not need to complete delivery readiness.

False

If your client has to leave early, but you finished discussing everything they wanted to know in the delivery, just sign their signature for them.

False

The client must sign the delivery readiness screen to complete the process.

False

Select all that are true about the Feature Selection checklist:

"Lead More" provides additional information about a feature You can navigate through the list by scrolling, or by selecting a category in the left-hand side

What are the main selections of the app?

"View all topics" contains an alphabetical list of all features on the clients INFINITI

Client Selection shows client activity at your retailer within the last:

30 days

The only customer information required to send materials in first name, last name, phone number, and email.

False

Selecting a client from the Client Activity List:

A and B

The "why ______?" Tab under the Consultation tile:

A and B

The "Colors" tab under the Consultation tile allows you to:

All of the above

The Client Activity List:

All of the above

The Reports tile:

All of the above

Use "Expand Search" if a client is not included on the initial list under client selection. Using Expanded Search you can search for a client by:

All of the above

What are the tabs under the Client Information tile?

All of the above

What information is required for streamlined enrollment?

All of the above

What is the Quick Guide App?

All of the above

What is the purpose of the Send Vehicle Material Link?

All of the above

What materials can be sent from the Send Vehicle Information link?

All of the above

When you finish the Feature Presentation and select "Done", a delivery confirmation message pops up. Which of the following applies to the pop-up?

All of the above

When you select Schedule 1st service:

All of the above

Select all that True about the "CPO Vehicles" tab:

Allows you to filter by a mileage cap Allows you to view the current CARFAX on the tablet Shows the originally Monroney label

What are the 3 lines in the upper left hand corner of the dashboard?

Allows you to navigate to any active tile Allows you to logout Shows you the version number

To access the IFS tab the last 4 digits of the clients Social Security Number should be entered by the sales consultant.

False

What happens if you select "No" next to a feature?

An explanation box appears to enter what needs to be done to address this item

To exit Feature Selection, the Sales Consultant enters a password. The password is either the same NNANet password they logged into ICAR-X with, or the word "delivery".

False

You must complete Feature Selection before you complete Delivery Readiness

False

How can I find Help Desk Information?

B and C

How does the client access the Quick Guide App?

B and C

Which database(s) does ICAR-X search for client profiles?

Both the retailer CRM system and INFINITI's master database

How can you filter inventory once you have selected a model and model year?

By Trim, exterior colors, interior colors, and packages

"Show Video" is a great way to entertain your client's kids during the delivery.

False

What are some important considerations about the Delivery Readiness checklist?

Delivery Readiness can be completed by the sales consultants or delivery specialist You are the last line of defense for delivering the perfect INFINITI

By using Client Selection, what type of customer information can be accessed?

INFINITI ownership history Service history at INFINITI retailers

What is the purpose of the "whiteboard" feature selection introduction video?

It provides a delivery overview and introduces the client to a personal customized delivery

What is the Client History (Ownership and Service History) tab under the Client Information tile? Check all that apply.

It shows the INFINITI and Nissan vehicles currently owned by the client It shows the service history for each vehicle at all INFINITI and Nissan dealerships

Send vehicle materials can be used on both Tablet and Mobile phones.

True

Select all that apply the the "Competitors" tab under the Consultation tile:

Lists the Advantages of the selected model over its key competitors Describes what's new for the competitive model Provides a trim match up with the competitor Can be printed or emailed

Which types of vehicle inventory can be searched in ICAR-X on your smartphone?

New vehicles CPO vehicles

Select all that are true for Partial Feature Presentation box:

Only use the partial feature presentation function when a client had to leave before the delivery is complete You still need to obtain the client's signature for a partial delivery

Which resources can you email to a client via the Send Vehicle Materials button?

Owner manuals CPO Competitive Comparisons Digital Vehicle Brochures Quick Reference Guide videos

The "Model Match" button assists you with your clients needs assessment by using selected features to show trim leveled within a model that have the requested features

True

What is the "Client Login" section for when first logging into the app?

This is where a client logs in if you have sent an invitation to use the "Remote Delivery" feature

Both Feature Selection and Delivery Readiness must be completed before Feature Presentation can be completed

True

If applicable for the client's INFINITI, Owner Services streamlines enrollment into Owner Portal and INFINITI InTouch.

True

If your store has an integrated CRM partner, sending vehicle materials will create a lead in your CRM.

True

Inventory only shows vehicles that are in your current inventory, either in stock or in transit, or sold but not yet RDR'd.

True

Which of the following information is NOT available for each new vehicle in Inventory?

Vehicle invoice

Which of the follows is true about the inventory module in ICAR-X?

Vehicles are shown that are in a single retailer's inventory

Select all that apply the the "Trim Levels" tab under the Consultation tile.

You can "walk up" the available trims for a model, and a cross symbol indicates that a feature is optional for that trim A plus "+" or minus "-" sign indicates if that feature was added or subtracted from the previously selected trim You can tap the asterisk "*" next to a feature to get a definition of that feature By clicking on a package name, a description of that package and it's contents appear

The client selection tile opens up a list of clients.

You can dynamically search the list by entering the first few letters or numbers of the clients name, phone number, or email Leads and quotes submitted online are highlighted in blue next to the client name The list contains 30 days of internet leads and clients entered in ICAR-X

What are some reasons to use the "Training" Mode?

You want to learn how to use the app