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private cloud

Cloud technology running on hardware used by only a single organization.

on-premises

Computer hardware in a local office or data center.

ONLINE STOREFRONT:

: A retailer can create their own website or smartphone app for buying and selling products or services. The website or app includes a shopping cart and can receive payments of some kind. These online storefronts commonly incorporate existing e-commerce software (usually a PaaS offering, not SaaS) to provide the transaction processing components of the website instead of building these components from scratch.

machine learning (ML)

A branch of AI that uses statistics to help machines learn from data, identify patterns, and make decisions to progressively improve their performance without much human intervention.

RAPID ELASTICITY

A cloud resource can be scaled up or down on demand, even automatically. For example, if a website is suddenly receiving a lot of extra traffic due to a successful advertising campaign, the website's owner can add more hardware resources to the web server or add more web servers to help host the website traffic. The extra resources can be scaled down as soon as the traffic subsides.

customer relationship management (CRM)

A collection of computer services that help companies customize their interactions with customers.

smart devices

A device that can communicate, locate, and predict; part of the Internet of Things (IoT)

chatbot

A feature on a website or app that uses AI technology to provide text-based support and communication services.

natural language processing (NLP)

A form of data input in which computers interpret and digitize spoken words or commands.

wake word

A key word that alerts an AI-powered personal assistant to record and interpret a spoken command.

omnichannel

A marketing strategy that relies on multiple types of contact per customer, such as targeted ads on social media, paid results on search engines, or contacts by email or phone.

artificial neural networks (ANNs)

A mesh network of signals that apply multiple layers of processing to perform deep learning processes similarly to how the human brain functions.

Payment Card Industry Data Security Standard (PCI DSS)

A set of standards that applies to all merchants who use credit card services from any of the major credit card companies, such as Visa, Mastercard, Discover, and American Express.

unique selling proposition (USP

A statement about how a company and its products are different and better than the competition's.

Turing Test.

A test scenario posed by Alan Turing to determine when an AI system has become sufficiently advanced to sound as natural as a human.

Reinforcement learning

An AI learning model that is best used when the "right" answer is not available but some answers are better than others. The machine attempts to optimize its performance given a certain set of standards.

Supervised learning

An AI learning model that relies on a labeled training dataset so the machine can learn the "right" answers.

Unsupervised learning

An AI learning model that requires the machine to look for patterns and relationships in unlabeled training data and then categorize data according to those patterns.

nternet of Things (IoT)

An environment where processors are embedded in every product imaginable (things), and these things communicate with one another via the Internet or wireless networks.

e-business

Any kind of business activity conducted over a network of some kind, such as the Internet.

Robotic process automation (RPA)

Automatic processes running on servers that input or transfer data, such as transferring customer data from a call center system to a customer relationship management system

e-commerce

Business transactions that occur over an electronic network such as the Internet.

BROAD NETWORK ACCESS:

Cloud services are available from anywhere on the Internet and can be configured using almost any kind of device, such as a laptop, tablet, or smartphone

public cloud

Cloud technology running on hardware used by many organizations.

RESOURCE POOLING:

Hardware that supports a cloud service is shared between all of that service's customers or users. A single server might run services for three or four different cloud subscribers at one time, or a single customer's database might be running on three different servers at the same time. In most cases, a cloud customer does not know where their resources are hosted geographically, only how to access those resources through the Internet.

SOCIAL MEDIA:

In the past, social media sites such as Facebook and Twitter provided an opportunity for sellers to showcase their products or advertise their websites, with the actual sales transactions completed in some other way (through an e-commerce website or even in person).

dataset

Incoming information provided to an AI system.How does this learning happen? An AI system needs incoming information, called a dataset, to learn from. For example, if you're teaching an AI system how to identify the make and model of vehicles on a video stream

ONLINE MARKETPLACE

Instead of building their own website, many retailers choose to join an online marketplace. In many cases, the online marketplace doesn't sell its own inventory at all but provides a virtual meeting place for buyers and sellers. Etsy, eBay, and Amazon are all online marketplaces.

cloud computing

Providing and using computer tools, such as software, via the Internet (or the cloud).

data analytics.

The analysis of data to detect patterns that improve business processes and answer questions related to strategic planning.

ON-DEMAND SELF-SERVICE

The cloud customer can configure cloud services at any time.

artificial intelligence (AI)

The technological use of logic and prior experience to simulate human intelligence

MEASURED SERVICE

Usage of cloud resources is tracked at a granular level so customers can be accurately billed for the resources they use.

Platform as a Service (PaaS)

a platform from which cloud customers can run their own applications without having to manage underlying servers. For example, a company can run a website on a cloud service that does not require configuration of a Windows web server. This is especially helpful with complex websites, such as those that allow for buying and selling online.

Software as a Service (SaaS)

also called web apps, which is software that is distributed online and sometimes costs a monthly subscription or an annual fee. Google Docs is an excellent example.

Infrastructure as a Service (IaaS)

type of cloud service that allows customers to configure cloud-based networking infrastructure the way they want, such as routing, servers, operating systems, storage spaces, and security settings. While the customer can't configure the physical hardware that supports the cloud services, the customer does have much deeper control on how the cloud infrastructure is configured than with other cloud models. Working with IaaS services typically requires a lot more technical expertise than most other types of cloud services.