Intercultural Communication Ch. 9 & 11
ambiguity
1 or both involved don't really know what's going on or what the conflict is
2 approaches to conflict management
1. direct/indirect approach 2. Dynamic style
5 steps of destructive conflict
1. make generalizations, have negative attitude 2. escalate issues 3. escalate conflict into other issues 4. seize power with threats & manipulation 5. trust leaders who are single minded
4 steps of productive conflict
1. narrow conflict to understand the problem 2. limit conflict to original issue 3. direct efforts to problem solving 4. trust leaders with mutual respects
7 strategies to deal with conflict
1. stay centered/don't stereotype 2. maintain conflict 3. recognize that other styles exist 4. identify your preferred style 5. be creative, expand your style 6. recognize importance of conflict context 7. be willing to forgive
3 characteristics of intercultural conflict
ambiguity, language conflict, contradictory conflict style
value differences
cultural values in individualistic societies differ from collectivist societies
discussion style
direct and emotionally restrained
media imperialism
domination or control through the media
electronic colonialism
domination or exploitation using technology
cultural imperialism
domination through the spread of cultural products
restraint approach
hiding emotion in conflict
dynamic style
indirect and emotionally expressive
accommodating style
indirect and emotionally restrained
how do social conflicts arise
inequality between groups, economic problems, historical and political issues
Contradictory Conflict styles
people from different cultures have different communication styles so someone can see harmless dialect as rude
Language issues
unable to express yourself to solve a conflict because of a language barrier
emotionally expressive approach
using overt displays of feeling
affective conflict
when people become aware that their feelings are incompatible
cognitive conflict
when people become aware that their thought processes or perceptions are in conflict
engagement style
direct and emotional
