Interpersonal CH. 9

Examples of cross complaint

"what about you?" response to parents complaint

metacommunication

Communication about communication.

Early Stages of unproductive communication patterns in conflict

Communication that fails to confirm individuals cross-complaining negative climate and mind reading

Early stages of constructive communication during conflict requires

acknowledgement

The voice response

addresses conflict directly and attempts to resolve it; constructive and active

bracketing

allows partners to stay focused on a specific issue but agree to deal with other issue later

lose-lose conflict

assumes nobody wins

win-lose

assumes one person wins at the expense of another person

contracting

building a solution through negotiation and acceptance of parts of proposals for resolution

kitchen-sinking

combatants throw accusations at each other that have little to do with the disagreement at hand.

metaconflict

conflict about conflict

later stage of Constructive communication

contracting

later stages of unproductive patterns of conflict

counterproposals excessive miscommunication

The neglect response

denies or minimizes problems, disagreements, anger, tension, or other matters that could lead to overt conflict; destructive and passive

games

interactions in which the rel conflicts are hidden or denied

Middle stages of unproductive patterns in Conflict

kitchen-sinking frequent interruptions

Ways conflict may be espressed

overtly or covertly

The exit response

physically walking out or psychologically withdrawing; destructive and active

cross-complaining

responding to a complaint with a complaint of one's own

The exit response of conflict

response that generally create win-lose or lose-lose outcome

agenda building

staying focused on main issues

The loyalty response

the most constructive path, staying committed to relationship despite differences; constructive and passive

interdependence

Depending on each other

win-win

assumes everyone wins

Constructive responses to conflict

Voice and Loyalty

passive aggression

When a communicator expresses dissatisfaction in a disguised manner

counter proposals

a proposal offered as an alternative to a previous proposal

Interpersonal Conflict

When the needs or ideas of one person are at odds or in opposition to the needs or ideas of another