Interpersonal CH. 9
Examples of cross complaint
"what about you?" response to parents complaint
metacommunication
Communication about communication.
Early Stages of unproductive communication patterns in conflict
Communication that fails to confirm individuals cross-complaining negative climate and mind reading
Early stages of constructive communication during conflict requires
acknowledgement
The voice response
addresses conflict directly and attempts to resolve it; constructive and active
bracketing
allows partners to stay focused on a specific issue but agree to deal with other issue later
lose-lose conflict
assumes nobody wins
win-lose
assumes one person wins at the expense of another person
contracting
building a solution through negotiation and acceptance of parts of proposals for resolution
kitchen-sinking
combatants throw accusations at each other that have little to do with the disagreement at hand.
metaconflict
conflict about conflict
later stage of Constructive communication
contracting
later stages of unproductive patterns of conflict
counterproposals excessive miscommunication
The neglect response
denies or minimizes problems, disagreements, anger, tension, or other matters that could lead to overt conflict; destructive and passive
games
interactions in which the rel conflicts are hidden or denied
Middle stages of unproductive patterns in Conflict
kitchen-sinking frequent interruptions
Ways conflict may be espressed
overtly or covertly
The exit response
physically walking out or psychologically withdrawing; destructive and active
cross-complaining
responding to a complaint with a complaint of one's own
The exit response of conflict
response that generally create win-lose or lose-lose outcome
agenda building
staying focused on main issues
The loyalty response
the most constructive path, staying committed to relationship despite differences; constructive and passive
interdependence
Depending on each other
win-win
assumes everyone wins
Constructive responses to conflict
Voice and Loyalty
passive aggression
When a communicator expresses dissatisfaction in a disguised manner
counter proposals
a proposal offered as an alternative to a previous proposal
Interpersonal Conflict
When the needs or ideas of one person are at odds or in opposition to the needs or ideas of another