Interpersonal com: Test 2 -Kuntzman

fear of catastrophic expectations

Morgan does not want to take chemistry, because he knows he will fail the class even before taking the course. In addition, he believes that if he takes the course, he won't make any friends in the class. Morgan is suffering from which fallacy?(7)

Socially constructed

Most scholars think that most emotions are:(7)

Claims superiority of the speaker

"I really know a lot more about this than you do, so you should listen to me." This is an example of communication that:(8)

Framing

"Memorial Day parades are patriotic, yet sad events," is an example of a ____ rule.(7)

Defensive Listening

A form of nonlistening that involves personal attacks, criticism, or hostility in communication that is not critical or mean-spirited is:(6)

Chronemics

Raul came to the United States from Mexico three months ago and he is still having trouble understanding Americans' tendency to rush all the time. He is also surprised when his teachers are irritated if he joins class a while after class has started. Raul's confusion about American pace of life is based on which aspect of nonverbal behavior?(5)

Strategy

All of the following are forms of confirming communication EXCEPT:(8)

Noise

During a student speech, the campus landscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing ____, one listening obstacle.(6)

True

T or F: In some cultures, kisses on both cheeks are the standard mode of greeting and bidding goodbye to business contacts.(5)

True

T or F: Mindfulness grows out of the decision to attend fully to another person.(6)

False

T or F: Most relationships are either fully confirming or fully disconfirming, and few relationships fall in between(8)

False

T or F: Nonverbal communication does not reflect cultural values.(5)

True

T or F: Not surprisingly, people who engage in ambushing tend to arouse defensiveness in others.(6)

True

T or F: Of the many influences that shape relationships, four are particularly critical for building and sustaining satisfying personal relationships: investment, commitment, trust and comfort with relational dialects.(8)

True

T or F: People with high status and/or power tend to touch others and invade others' space more than do people with less power and/or status(5)

False

T or F: Recently, scholars tracking of adolescent girls bullying shows that many young girls engage in social aggression toward other boys, and they do so using distinctly feminine rules for expressing aggression.(7)

False

T or F: Reciprocity of disclosure is more important after a relationship has become established than it is in the early days of the relationship.(8)

True

T or F: Silence is considered a form of nonverbal communication.(5)

True

T or F: The only guidelines in listening for pleasure are to be mindful and control distractions.(6)

True

T or F: Understanding communication climates will give you insight into why you feel relaxed and comfortable in some of your relationships and uneasy and defensive in others.(8)

False

T or F: When listening to support others, it is usually best to express out judgments of the situation early on in the discussion.(6)

True

T or F: When nonverbal and verbal messages contradict each other, people are more likely to believe the nonverbal message.(5)

True

T or F:Kinesthetics refers to body position and body motions.(5)

Organismic view

The ____ view of emotions posits this model: stimulus > physiological response > emotion(7)

Daniel Goleman

The concept of emotional intelligence was first introduced by:(7)

Problem orientation

The counterpoint to control is:(8)

Artifacts

The personal objects we use to announce our identities and heritage and to personalize our environments are known as:(5)

Think what we are feeling is inappropriate.

We are most likely to engage in emotion work when we:(7)

A memory aid

What is a mnemonic?(6)

Paralanguage

When Mark and Cindy fight, Mark knows when Cindy is really upset. Because every time Mark will ask if something is wrong, Cindy will scream "Everything is fine!" Mark knows that because she is screaming, her ____ indicates that she is mad.(5)

Using Minimal Encouragers

When listening to her friend Bill, Judy occasionally says,"Tell me more" or :That's interesting, go on." Judy is:(6)

Use paraphrasing to show that you understand how the other person feels

Which statement provides good advice for listening supportively to someone who is sharing emotions?(7)

Spontaneity

Which type of communication is confirming because it feels open, honest, and unpremeditated?(8)

Ambushing

Which type of non-listening actually involves listening very carefully to a message?(6)

False

T or F: A person who controls outward expressions of his or her feelings but does not control the inner feelings is engaging in deep acting.(7)

True

T or F: Communication researchers report that evaluative communication evokes defensiveness(8)

False

T or F: Cultures do not differ in their orientations toward time.(5)

False

T or F: Effective listening is easy, relaxing, and requires little effort on the part of the listener.(6)

False

T or F: Expressing feelings is always advisable.(7)

False

T or F: Happy and conforming relationships should feature openness rather than closedness(8)