Interpersonal Comm ch. 5

True or false: First-person observations are usually less reliable than second-person observations. True false question.

False

Select all that apply Common barriers to listening include which of the following kinds of distractions?

physical mental factual

When disagreeing with someone, it's best to do which of the following? Multiple choice question.

find common ground

Select all that apply Which of the following are likely to draw our automatic attention?

a siren your spoken name a loud noise

The International Listening Association reported that, across nine different studies, people spend an average of _____ percent of their time listening.

44%

Select all that apply When considering a speaker's credibility it is important to focus on the speaker's

potential biases. qualifications. experience.

Providing feedback is an important element of ______ listening.

Active

What is a benefit of finding common ground during a disagreement?

It provides a way to move forward.

Effective listening helps us improve workplace relationships and be more

productive in our jobs.

Select all that apply An active listener does which of the following?

provides feedback listens carefully paraphrases

The length of time information is stored and the ______ of information stored are both limitations of short-term memory. Multiple choice question.

quantity

Select all that apply The process of listening involves ______ messages.

receiving responding to constructing the meaning of

Listening is an important part of communication because it allows us to build and maintain

relationships with others.

Messages picked up by the ears and interpreted by the brain are stored in either short-term or long-term

memory

In any listening situation you should ______ your surroundings.

scan

We access information stored in long-term memory through the use of ______ cues, which could be words, images, or even smells and tastes.

stimulus

______ is a bridge between the agreed-upon data and the claim.

The warrant

Select all that apply One can become a better listener by employing which of the following?

nonverbal communication critical thinking verbal communication

Our working memory instructs our long-term memory to create new schema for new information we receive that does not relate to ______ schemas.

preexisting

Unless a strategy such as rehearsal is used, the duration of short-term memory is limited to about

20 seconds.

At any given moment, short-term memory can hold about ______ bits of information, which may include sounds, words, and sentences.

5 to 9

Immediately after listening to a message, individuals recall only about ______% of what they heard.

50

Fill in the blanks to complete the sentence. A -person observation is based on something that was personally sensed while a -person observation is a report of what another person observed.

Blank 1: first Blank 2: second

Match the type of listening to the correct definition.

Empathic listening matches: Choice, You are fully engaged in the moment and you attempt to perceive another's worldview as though it were your own. You are fully engaged in the moment and you attempt to perceive another's worldview as though it were your own. Critical listening matches: Choice, You challenge the speaker's message by evaluating its accuracy, meaningfulness, and utility. You challenge the speaker's message by evaluating its accuracy, meaningfulness, and utility.

True or false: Obstacles that arise to effective listening can inevitably be traced to lazy or unethical listeners.

False

True or false: Selective attention means paying attention to one thing at a time.

False

Allowing your selective to scan too much of your environment can overwhelm your ability to make meaning of specific, and perhaps important, stimuli.

attention

Noise and your perceptions of others are all potential ______ to effective listening.

barriers

In any listening situation, clues about the situation are provided by the communication________________

context

In order to recognize a person on sight, it is important to have a strong visual

cue

In order to recognize a person on sight, it is important to have a strong visual Multiple choice question.

cue

Your listening habits now will influence how well you will be able to ______ later in life.

hear

Select all that apply When evaluating a speaker's message, a critical listener evaluates which of the following?

usefulness meaningfulness accuracy

Children are more likely to learn how to process complex information when they are encouraged to discuss

a variety of topics.

All arguments begin with factual or agreed-upon evidence called

data

When listening to another person, it is helpful to know whether the person is presenting ______ or inferences.

observations

In order to get students to focus their ______ attention, a teacher might ask everyone to "pay attention."

selective

We receive stimuli in the ear, where the smallest____________ in the body translate the vibrations into sensations registered by the brain.

bones

To be successful in business in an increasingly competitive global marketplace, it is most imperative to listen to

customers.

The use of low-quality earbuds that do not block external noise can indirectly ______ hearing. Multiple choice question.

damage

The communication styles of men and women, including how they use vocal inflection and listening, have been found to be

distinct

When in a situation requiring serious listening, such as a lecture, it is important to avoid

distractions.

Information stored in long-term memory has no known

duration.

When you attempt to understand another person's perspective, you are engaging in listening.

empathic

We retain thoughts needed for ______ in our short-term memory.

immediate use

Business cultures that emphasize listening will likely notice that interactions between employees will

improve.

Select all that apply Which of the following types of information are permanently stored in our long-term memory?

language knowledge memories of sounds

Using sound as a background noise or for relaxation best describes

listening for enjoyment.

Click and drag on elements in order. Rank the activities from the one on which people spend the most time to the one on which people spend the least time, according to the International Listening Association's reported statistics.

listening, speaking, reading, writing

Information processed in working memory can be stored in _____ memory for later recall.

long-term

Finding connections to the correct schema is critical to the functioning of our Multiple choice question.

long-term memory.

Most active-listening ability is shown through ________________communication.

nonverbal

Select all that apply Use of modern technology, such as smartphones and laptops, may damage which of the following?

our face-to-face communication skills the listening process

Select all that apply Listening for enjoyment can be which of the following?

pain reducing relaxing stimulating

Fill in the blanks to complete the sentence. Instead of processing each sound separately, our working memory recognizes of sounds.

patterns, parts, or groups

Thanks to exposure to the Internet and social media, people have become more adept at ______ their surroundings. Multiple choice question.

scanning

Which of the following can overwhelm your ability to make meaning of important stimuli.

scanning too much of your environment

Fill in the blanks to complete the sentence. Thoughts held in long-term memory are held by "filing systems" known as

schema or schemas

The sustained focus we give to important things, such as our favorite music or conversation with a friend, is called ______ attention.

selective

Multitasking results in a greater strain on both working and ______ memory.

short-term

Our working memory makes use of ______ to process information

shortcuts

By thinking about how your surroundings influence how you listen, you are displaying Multiple choice question.

situational awareness.

The assumption that all older people have similar opinions is an example of a listening distraction based on

stereotypes.

Although women's communication style tends to be relationally oriented, men's communication style tends to be more Multiple choice question.

task-oriented.

Select all that apply Analyzing which of the following is important to effective critical thinking when listening to a lecture?

the speaker's ideas the situation the speaker

Select all that apply Which of the following are listening-related abilities affected by the schema we accumulate in the long term?

using language interpreting meaning recognizing concepts

Barriers to effective listening occur in which of the following processes?

working memory attention short-term memory

As we receive sounds, our memory looks for patterns based on schemas contained in our long-term memory.

working or working memory

Steering the conversation toward ______ is an example of egocentrism.

your own personal problems

Select all that apply Which of the following statements about short-term memory are true?

-Information reaches short-term memory from working memory. -Short-term memory is limited in the amount of information that it can store.